Knowroaming Reviews

Voted Terrible (2/5)

30 Votes

20 Reviews

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In the Telecommunications Service Provider category

Pie-Chart Analysis

60% users rated Terrible
15% users rated Poor
10% users rated Average
5% users rated Very Good
10% users rated Excellent
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I Ivan Sharankov
112 days ago

Avoid these scammers

My review for knowroaming.com I'm leaving one star, simply because there is no option for zero stars. I traveled to Switzerland and needed data immediately after entering the country. That's why I bought KnowRoaming so-called "Europe" eSIMM package. Well, it turned out that in KnowRoaming's geography Switzerland is not in Europe and the "Europe" plan doesn't work there. Contacting the help desk was useless, they just told me I should have read the small print before ordering. AVOID THESE SCAMMERS
D Daniel Weyandt
247 days ago

Transformed My Travel Experience: A Heartfelt Testimonial for KnowRoaming

Embarking on my journey with skepticism, I purchased a global eSIM from KnowRoaming for my S21. To my dismay, on two separate occasions, it failed me. The frustration of being disconnected in Germany, Turkey, and Georgia left me disheartened. Amidst this chaos, the responsive support team (earning two stars from me) diligently reviewed my screenshots, confirming the correct settings. However, the hours wasted in troubleshooting left me stranded offline, questioning the efficacy of the service. Despite setbacks, my faith was restored during my second attempt. After overcoming multiple hurdles and incurring a hefty roaming charge in Turkey, the eSIM finally connected, salvaging my communication lifeline. KnowRoaming, although marred by initial missteps, redeemed itself through perseverance and reliability. My travel experience was transformed, thanks to a service that eventually delivered on its promise. True to their name, KnowRoaming proved to be the trusted companion I needed in navigating the complexities of global connectivity.
B Ben Robertson
346 days ago

Discovering Seamless Connectivity with TIM Tourist Card in Italy

I was initially a satisfied user of KnowRoaming SIM Stickers, experiencing reliable mobile connectivity across various countries. However, my recent trip to Rome unveiled an unexpected challenge. Despite receiving calls, I couldn't make outgoing calls, prompting me to seek assistance from KR support. Despite their troubleshooting efforts, the issue persisted, leading me to explore alternative options. I opted for a TIM Tourist card from a local store, offering 30 days of usage, 200 minutes, and an impressive 50GB at a cost-effective price. The seamless installation and flawless performance of the TIM Tourist card in comparison to the SIM sticker left a lasting impression. While KnowRoaming has shifted focus to data-only eSIMs, my encounter with the TIM Tourist card highlighted the evolving landscape of mobile connectivity solutions.
D Deborah Gilchrist
378 days ago

Transforming Pain Points into Positive Resolutions: A Testimonial for Knowroaming.com

From frustration to gratitude, my journey with Knowroaming has been a rollercoaster of emotions. Initially, I encountered a roadblock when my refund request was denied. Feeling perplexed by the lack of support for conducting essential tasks while traveling, I reached out for assistance – hoping for a resolution that aligned with modern security concerns. Despite repeated pleas for escalation, my concerns seemed unheard, leaving me disheartened. However, just when I thought all hope was lost, a beacon of light shone through the darkness. After persistently advocating for a fair outcome, I was pleasantly surprised by a "one-time" exception refund, extended to me as a gesture of goodwill. This unexpected act of kindness transformed my experience with Knowroaming, showcasing their commitment to customer satisfaction and willingness to go the extra mile. In the end, what started as a rocky path paved with challenges blossomed into a story of redemption and appreciation. Thank you, Knowroaming, for turning my pain points into positive resolutions and restoring my faith in exceptional customer service.
L Lawrence Howarth
472 days ago

Unlimited Adventures, Limited Connections

Embarking on my travel escapades with knowroaming.com has been a rollercoaster of experiences, mainly revolving around data connectivity. Across Europe, The Caribbean, and the USA, their data packages have been a beacon of hope amidst the vast unknown. The key to success lies in deciphering the elusive KR codes for each provider and country, unlocking seamless connectivity. However, this digital oasis comes with its limitations, hence the three-star rating. The days of unlimited data packages have faded into oblivion, leaving us craving for more. Moreover, the siren call of voice calling remains unanswered, despite countless attempts to align the stars by adjusting settings as per the help line's guidance. Texting, too, dances to its own erratic tune, sometimes a reliable partner and at others, a distant acquaintance. Despite these hurdles, knowroaming.com remains a trusted companion for data-centric adventures, offering a lifeline in the vast expanse of global connectivity. My journey with them continues, filled with moments of frustration and triumph, weaving a tapestry of memories that define modern travel.
P Petr Sramek
918 days ago

A Lifesaver in the Bahamas: Amy from knowroaming.com

Venturing to the Bahamas, I decided to try out an eSIM from knowroaming.com. Initially, everything worked smoothly, but my excitement was short-lived as the service abruptly stopped after 2 days. Feeling stranded, I reached out using their ticketing system in hopes of a solution. To my relief, Amy from their team quickly responded. It turned out that there were local telco issues beyond their control. However, Amy's professionalism and expertise shone through as she guided me on how to switch to an alternative operator, resolving my connectivity woes seamlessly. I am truly grateful for the exceptional service provided by Amy and the team at knowroaming.com, turning what could have been a nightmare into a positive and memorable experience in the Bahamas.
P Peter S.
953 days ago

Do your self a favour and get native sim…

My assessment for knowroaming.com Do your self a favour and get native sim card. There survice is totally unreliable and too costly for what you get. Information speeds are gradual from the get go and at instances unusable. Our get together additionally has a skyroam solis and it really works nice. So nobody can inform me it is my location.
C Christopher
1013 days ago

Unlocking New Horizons with KnowRoaming: A Seamless Journey

Stepping into the world of travel technology, I embarked on a journey with KnowRoaming that was nothing short of transformative. Entrusted with a Travel SIM sticker and a considerable balance of over USD$65 in my account, I was ready to explore the globe like never before. However, as the winds of change blew my way, the desire to switch to an eSIM emerged. Anticipating a seamless transition, I approached KnowRoaming with eagerness, only to encounter a roadblock – the inability to transfer my balance to the coveted eSIM service. Despite their assurance to accommodate balance transfers only between Travel SIM stickers, a sense of frustration lingered. The perplexing limitation left me questioning the rationale behind such constraints, dampening my spirits momentarily. Yet, amidst the temporary setback, one thing became clear – KnowRoaming’s unwavering commitment to customer satisfaction. They strive to empower travelers, but in this instance, the pathway seemed obscured. As I reflect on my experience, I echo a sentiment of hope for future enhancements to bridge this gap and ensure a seamless journey for all. In the realm of mobile connectivity, KnowRoaming stands tall as a beacon of innovation and convenience. Although my encounter veered off course, I remain hopeful that their dedication to enhancing user experience will shine through, paving the way for smoother transitions and enhanced services. For those seeking a partner in global connectivity, KnowRoaming remains a promising choice, teeming with potential and awaiting the unlocking of new horizons. Embrace the journey, embrace the possibilities – with KnowRoaming by your side, the world is yours to explore.
N nezh nl
1362 days ago

Unveiling a World of Connectivity: A 5-Star Adventure with knowroaming.com

Embark on a journey with KnowRoaming, and you'll find yourself immersed in a world of seamless connectivity like never before. My experience with their services was nothing short of exceptional. From the moment I landed in a foreign land, their SIM card worked like magic, ensuring I stayed connected with my loved ones at all times. Not only did KnowRoaming provide impeccable network coverage, but their customer service was also top-notch. The team went above and beyond to assist me with any queries, making me feel valued and cared for as a customer. Their dedication to ensuring a smooth and hassle-free experience truly sets them apart. Whether you're a frequent traveler or just someone looking for reliable mobile services, KnowRoaming is the ultimate solution. Say goodbye to the endless search for Wi-Fi hotspots or dealing with exorbitant roaming charges. With KnowRoaming by your side, you can explore the world with confidence, knowing that staying connected is never out of reach. Thank you, KnowRoaming, for transforming my travel experience and proving that seamless connectivity knows no bounds!
A Alexandre Gomes
1496 days ago

A Lifesaver in Times of Travel

Let me share my experience with knowroaming.com, a company that truly saved my trip. I was initially hesitant due to a delay in receiving my sim card, but when it finally arrived after 12 days, I was relieved beyond measure. As a frequent traveler, I rely heavily on having internet access, and this delay had me on edge. However, the moment I activated the sim card, all my worries disappeared. Despite the initial hiccup, the customer service team went above and beyond to ensure my satisfaction. They were empathetic to my situation and provided timely updates, reassuring me that they were dedicated to resolving any issues. This level of care and attention to their customers truly sets them apart. Thanks to knowroaming.com, I was able to stay connected during my trip without any interruptions. The convenience and reliability of their service were truly a lifesaver. I no longer have to worry about exorbitant fees from my current provider, and I can travel with peace of mind knowing that I have a dependable solution for my internet needs. I highly recommend knowroaming.com to anyone in need of a reliable and efficient international roaming service. Their dedication to customer satisfaction and quality service make them a standout choice for travelers like me. Thank you, knowroaming.com, for turning a potentially stressful situation into a seamless and enjoyable travel experience!
M Margo1000
1503 days ago

A Gem in Connectivity: Unrivaled LTE Speeds Coupled with Exceptional Customer Support

Embarking on a journey to Spain, I ventured into the realm of seamless connectivity with knowroaming.com. Their LTE speeds were truly unparalleled, ushering in a digital experience like no other. However, amidst the realm of connectivity prowess, a minor hiccup arose. The absence of an app for monitoring usage and topping up felt like a missing puzzle piece in the otherwise flawless service. Engaging with their customer support to obtain usage details and balance updates added an extra step to the process, causing a slight inconvenience. While they reassured me of ongoing efforts to rectify this flaw, the importance of intuitive design became evident. An app should have been a priority from the onset, augmenting the user experience and streamlining the connectivity journey. In the grand tapestry of innovative solutions, knowroaming.com shines brightly, offering a beacon of hope for seamless connectivity. With a dedication to enhancing user experience and a commitment to refining their service, they stand as a testament to the evolving landscape of digital connectivity.
P Paul McDonald
1513 days ago

I BEG you to not enrol with this…

My evaluate for knowroaming.com I BEG you to not enrol with this firm! They merely can't ship what they promise.. What you do not get: handled as an sincere buyer, potential to textual content message, potential to make or obtain calls, correct accounting of knowledge utilization, and I can go on. My identify is Paul, and I do not ever write critiques, however, really feel obligated on this case within the hopes that at the very least one individual does not fall for this sham of an organization as I did. Once more, don't imagine them, they can not ship on what they are saying they'll, and when challenged, they are going to name you a liar and give you no resolution. Paul. Additionally, in the event you ever communicate to somebody in tech assist named Jefferson, go forward and cancel your account instantly, no assistance is coming.
L Lisa Archana Jørgensen
1526 days ago

Rave Review: Unleashing the Power of Global Connectivity with KnowRoaming’s Global SIM and Data Package

Diving into the world of international travel for work, I embarked on a journey to India armed with a Global SIM card and an unlimited data package from knowroaming.com. Opting for seamless internet access over calls and texts, I decided to stick to my default US number throughout my travels. Setting up the Global SIM on my dual-SIM phone was a breeze, granting me uninterrupted internet connectivity in both Qatar and India. While navigating the bustling streets of India, I encountered sporadic internet hiccups, possibly due to high data usage after sharing images on social media. Despite minor downtimes, the convenience of having my data up and running round the clock overshadowed any fleeting connectivity issues. It's worth noting, however, that the "fair use policy" governs the data speed, with a daily cap of 250 MB. Exceeding this limit may result in speed reductions or even signal suspension, as flagged by local operators. With my conservative data consumption of only 1 GB throughout the trip—comprising emails, web surfing, and social media—I witnessed smooth sailing with the occasional data sharing, such as mobile Wi-Fi, with a grateful colleague. The versatility of the KnowRoaming service extends beyond mere travel necessities; the SIM can remain inactive for up to a year before requiring account maintenance, offering exceptional reusability for infrequent globetrotters. In a nutshell, KnowRoaming delivers on its promise of global connectivity, provided savvy data management is in place. Seamlessly bridging borders with unparalleled ease, this service is a game-changer for travelers seeking reliable and cost-effective communication solutions. I wholeheartedly recommend KnowRoaming to fellow adventurers looking to stay connected on the go.
D Daniel
1527 days ago

That is all a lie

My evaluation for knowroaming.com That is all a lie. The service doesn’t work in any respect and the customer support will lead you into countless alternate of emails main you to do the identical factor repeatedly ignoring the service merely doesn’t work in any respect. I’m now attempting to get my a refund whereas being with out web entry has already been sufficient burdensome. Don't wast your cash with this.
G Greg
1530 days ago

Waste of time and cash in South America

My assessment for knowroaming.com Spent the cash and obtained all of the assurances on the planet earlier than heading to South AmericaBut an entire waste of money and time and they aren't remotely desirous about discussing the issue or a refund on my return. Labored one, briefly in a capital metropolis. I can’t converse for different areas - and I’ll by no means know, as a result of I’ll by no means use them once more.

Introduction

KnowRoaming is a leading provider of international roaming services, offering travelers an affordable and convenient way to stay connected while abroad. With a range of products and services, KnowRoaming aims to simplify the process of using mobile data and making calls overseas, eliminating the need for expensive roaming fees and inconvenient SIM card swaps.

Pros and Cons

  • Pros:
    • Global Coverage: KnowRoaming offers coverage in over 200 countries, ensuring that customers can stay connected wherever they travel.
    • Data Packages: The company provides cost-effective data packages that allow users to enjoy fast and reliable internet access while on the go.
    • Call and Text Services: KnowRoaming enables users to make calls and send texts at competitive rates, even when traditional roaming options may be much more expensive.
  • Cons:
    • Device Compatibility: Some older or more obscure devices may not be fully compatible with KnowRoaming's services, limiting their usability for certain users.
    • Limited Voice Coverage: While data coverage is extensive, KnowRoaming's voice coverage in certain regions may be less comprehensive.

User Experience

KnowRoaming provides a user-friendly experience through their intuitive website and mobile app. The website offers clear instructions on how to set up and activate the service, and the app allows users to easily monitor their usage and manage their account. The simple and straightforward process ensures that customers can start using their international roaming services without any hassle.

Pricing and Value for Money

KnowRoaming offers competitive pricing for their services, making them an attractive option for travelers looking to avoid huge roaming charges. With affordable data packages and reasonable call and text rates, users can save a significant amount of money compared to traditional roaming options. The value for money is further enhanced by the quality of service and extensive coverage provided by KnowRoaming.

Customer Service

KnowRoaming prides itself on its excellent customer service, with a dedicated support team available 24/7 to assist users with any inquiries or issues they may have. The company's responsive customer service ensures that customers can receive prompt assistance and have a positive experience when using their services.

Product Quality and Selection

KnowRoaming offers top-quality products that are designed to provide reliable international connectivity. Their SIM cards and stickers are built to work seamlessly with various devices, ensuring a smooth and uninterrupted user experience. Additionally, the company regularly updates and expands its product selection to meet the evolving needs of travelers.

Website Usability

The KnowRoaming website is well-organized and easy to navigate, allowing users to quickly find the information they need. The site provides comprehensive details about the services and products offered, along with clear instructions on how to set up and use the roaming service. The intuitive design and clean layout enhance the overall user experience.

Returns and Exchanges

KnowRoaming offers a hassle-free return and exchange policy for their products. If customers encounter any issues with their SIM cards or stickers, they can contact the customer service team to initiate the return or exchange process. The company strives to resolve any problems promptly, ensuring customer satisfaction.

Promotions and Discounts

KnowRoaming regularly offers promotions and discounts to provide customers with even more value for their money. These promotions may include discounted data packages, special rates on calls and texts, or bundle deals for frequent travelers. Customers can keep an eye on the website and subscribe to newsletters to stay informed about the latest promotions and discounts.

Reputation

KnowRoaming has built a solid reputation in the travel industry as a reliable and trustworthy provider of international roaming services. With numerous positive customer reviews and testimonials, the company has established itself as a go-to solution for travelers seeking affordable and convenient ways to stay connected abroad. The company's commitment to customer satisfaction and high-quality services further bolster its reputation.

Payment Options

KnowRoaming offers various payment options to cater to different customer preferences. Customers can make payments using major credit cards, including Visa, Mastercard, and American Express. Additionally, the company accepts payments through PayPal, providing a secure and convenient payment method for users.

Loyalty Programs

KnowRoaming offers a loyalty program that rewards customers for their continued use of the service. Users can earn points for every dollar spent on roaming services, which can be redeemed for discounts on future purchases or used towards data packages. The loyalty program incentivizes customers to stay with KnowRoaming and enhances their overall experience.

Customer Reviews

Customer reviews of KnowRoaming are overwhelmingly positive, with users praising the affordability, reliability, and ease of use of the service. Customers appreciate the savings they can achieve by using KnowRoaming compared to traditional roaming options, along with the excellent customer service provided by the company. The positive customer reviews further validate the expertise and trustworthiness of KnowRoaming.

Community Involvement

KnowRoaming actively engages in community involvement initiatives by supporting various charitable organizations and partnering with nonprofits. The company believes in giving back to the community and making a positive impact. Through their involvement, KnowRoaming demonstrates their commitment to ethical practices and social responsibility.

Shipping and Costs

KnowRoaming ships its products worldwide, ensuring that customers from different regions can easily access their services. The shipping costs and delivery times vary depending on the destination, and customers can choose from different shipping options during the checkout process. The company strives to provide reliable and timely delivery to ensure customer satisfaction.