Users Voice for Kohls

84% users rated Terrible
7% users rated Poor
1% users rated Average
0% users rated Very Good
9% users rated Excellent
Pie Chart Review Representation for Kohls
Kohls Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 12 Jul 2019

Last updated by on 10 Mar 2023

"Hi There! My name is Tanya Djavadzadeh. I am a social media strategist who has been helping build pages in the political and film industry."
Sep 2022 1.1 1.6 1 1.4 5 2.3
Oct 2022 1.8 1 1 1 1 3.6
Nov 2022 1.3 1.9 1 5 5 5
Dec 2022 5 5 5 2.2 5 1.8
Mar 2023 1.9 1.1 1.5 5 2 5
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Detailed Kohls Review by

Introduction

Kohls.com is a leading e-commerce platform that offers a wide range of products, including clothing, shoes, home decor, kitchen appliances, and much more. Established in 1962, Kohl's has become one of the most popular destinations for shoppers in the US. The online store provides a broad range of products, attractive promotions, and discounts, and excellent customer service.

Pros and Cons

Pros:
  • Massive selection of products
  • Attractive promotions and discounts
  • Reasonable prices
  • User-friendly website
Cons:
  • Some products may not be available in certain regions
  • Might not be the most cost-effective option for some shoppers

User Experience

Kohls.com offers a user-friendly website with a clean and straightforward design. Product categories can easily be accessed from the homepage, and the search bar enables you to find specific items efficiently. Additionally, product pages offer detailed descriptions, multiple images, and customer reviews to help shoppers make informed decisions. The website's on-site search function is highly intuitive and returns highly accurate results.

Pricing and Value for Money

Kohl's offers a broad range of products at competitive prices, and the online store runs frequent promotions and discounts to provide even more value for money. Shoppers looking for the best deals can often find them in the store's clearance sections.

Alternatives

Alternatives to Kohls.com include websites like Amazon, Macy's, and Target, all of which offer similar product ranges.

Customer Service

Kohl's has an excellent reputation for providing high-quality customer service. The online store offers a customer service hotline, and shoppers benefit from a 24/7 live chat function. Additionally, the store's return and exchange policies are generous, allowing customers to return products within 180 days of purchase for a full refund or exchange.

Product Quality and Selection

Kohl's offers a vast selection of products, including reputable brands such as Nike, Levi's, and KitchenAid. The online store ensures product quality by offering detailed product descriptions, multiple images, and customer reviews.

Website Usability

Kohl's website is user-friendly and easy to navigate. The website is well-organized, with product categories neatly displayed on the homepage, and shoppers can easily find products through the on-site search option.

Returns and Exchanges

Kohl's offers an outstanding return policy, allowing customers to return products within 180 days of purchase for a full refund or exchange. The returns process is straightforward, and customers have the option of returning items in-store or via mail.

Promotions and Discounts

Kohl's frequently runs promotions and discounts, offering shoppers great value for money. The store's Kohl's Cash program provides customers with $10 Kohl's Cash for every $50 spent.

Reputation

Kohl's has gained an excellent reputation for providing high-quality products, excellent customer service, and attractive promotions and discounts.

Payment Options

Kohl's offers multiple payment options, including credit cards, gift cards, and PayPal, making it easy for customers to pay for their purchases.

Loyalty Programs

Kohl's offers a loyalty program called Yes2You Rewards, which rewards shoppers with points for every dollar spent. Customers can then redeem these points for store credit.

Customer Reviews

Kohl's online store features product reviews from customers, enabling shoppers to make informed buying decisions.

Community Involvement

Kohl's is actively involved in community welfare programs, supporting initiatives such as breast cancer awareness, environmental conservation, and education.

Shipping and Costs

Kohl's offers free standard shipping for orders over $75. The store also offers expedited shipping options, which incur additional fees. The shipping fees are reasonable and competitive compared to other online stores.

Kohls Recent User Reviews

User Rating

5 stars

20

1 stars

199

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Reviewer Name: J T

Review Submission Date: 2022-12-21

Review Title: I ordered a shirt for a dying cancer…
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Review Description: I ordered a shirt for a dying cancer patient to have a little joy to their life before they passed away. I was waiting on the delivery to go to the hospital to surprise them but it was delayed. She ended up passing away a few days later and I still haven’t received the shirt. She could barely talk but wanted a stranger things shirt and Kohls was the only location to have it. I’m very upset over this and I promise to my angel friend that I will NEVER shop at Kohls again.

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Reviewer Name: Mack Anderson

Review Submission Date: 2022-12-20

Review Title: HIGHLY DISAPPOINTED!!!
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Review Description: HIGHLY DISAPPOINTED!!!! My wife had been wanting a pair of navy blue Bearpaw boots for the longest time, so I ordered them in a size 11 and you all sent me a size 10!!!! I was embarrassed when she opened the box and they were the wrong size!!!! NEVER AGAIN!!!! THANK YOU A**HOLES!!!!

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Reviewer Name: Lisa M Scott

Review Submission Date: 2022-12-20

Review Title: Shipping is ridiculous
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Review Description: Their shipping is ridiculous. It takes 2 to 3 weeks. And if you ordered more than one thing, it comes separately. They need to care a bit more or are going to lose a lot of customers

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Reviewer Name: Starshine

Review Submission Date: 2022-12-20

Review Title: I ordered a pair of jeans ladies
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Review Description: I ordered a pair of jeans ladies, went by the chart, they were 2 sizes to big, returned them only got 14 dollars and some change put back on my koles card, I paid 19.99 plus tax, they changed a restocking fee.

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Reviewer Name: Aca Aca

Review Submission Date: 2022-12-15

Review Title: Ordered three pair of shoes
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Review Description: Ordered three pair of shoes. First shipment only one pair came. Called them to send the other two pairs. Another 10 days go by and again only one pair came. Called once more to send the last pair. They would not do it. They promised a refund, but gave me less than half. This is fraud by Kohl's plain and simple.

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Reviewer Name: Becky Ryan

Review Submission Date: 2022-12-15

Review Title: Online ordering address update issue
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Review Description: Ordered online. Updated shipping address, reviewed everything at least 3 times. There is an issue with the program as the order was sent to an old address that I have not used in 10 years. Take care of the underlying issue with your software and stop blaming the customers. I can see I wasn't the only customer experiencing this.Customer service agreed to refund my money but I do not appreciate the fact they will not acknowledge the problem with their software and fix it.

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Reviewer Name: DJS - NY, USA

Review Submission Date: 2022-12-14

Review Title: Well we went down there to buy some…Christmas gifts
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Review Description: Well we went down there to buy some Christmas gifts, several in fact. However, nearly all the menswear lines had very poor size availability. Wanted 34/30 chinos and XL tops for men for the winter. They had no 34/30s and very few XL tops in the styles we looked at. Also no floor staff available to ask questions of, and had to wait in line for 20 minutes to check out one item. 6 pairs of white ankle socks for $19! Ridiculous price!!! Will be a long time before we go back!

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Reviewer Name: Orna Swartz

Review Submission Date: 2022-12-11

Review Title: The offer coupons
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Review Description: The offer coupons, but they are very restrictive. The men’s and boys department only allowed use coupon on 2 brands. I stopped shopping at Macy for this reason. I will not shop at Kohls for the same reason any more.

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Reviewer Name: Anjillica Maule

Review Submission Date: 2022-12-11

Review Title: I like ordering kohls online but…
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Review Description: I like ordering kohls online but recently all my orders has sensors on it. ..that I have to go to the nearest kohls to get the sensors off. It's really taking so much of my time and it's a bother.

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Reviewer Name: Ferne Banks

Review Submission Date: 2022-12-09

Review Title: My Island Made Me Happy
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Review Description: I purchased the Homestyle Storage Plus Kitchen Island from Kohl.com. The shipment arrived as promised. The assembly of the product was rather difficult but my son and his friend figured it out. This kitchen Island is sturdy with plenty of storage space and very appealing to the eye.