Users Voice for Kswiss

92% users rated Terrible
2% users rated Poor
0% users rated Average
6% users rated Very Good
0% users rated Excellent
Pie Chart Review Representation for Kswiss
Kswiss Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 07 Dec 2019

Last updated by on 12 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 5 4.5 1.8 3.8 1.4 3.9
Oct 2022 1.4 3.6 2.8 3.7 1 4.7
Nov 2022 5 4.4 2 5 5 3.8
Dec 2022 5 5 5 5 2.2 5
Mar 2023 1 4.1 5 2.7 5 4.2
Line Chart for Rating of peer stores

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Detailed Kswiss Review by

Introduction:

K-Swiss is a renowned footwear brand that has been around for more than five decades. The brand is known for its high-quality shoes that are designed to provide both style and comfort. K-Swiss has evolved over the years and offers a wide range of shoes for different occasions, including athletic shoes, casual shoes, and more.

Pros and Cons:

Pros:
  • Wide selection of shoes for different occasions
  • High-quality products
  • Easy navigation on the website
  • Free shipping on orders over $100
  • 30-day return policy
Cons:
  • Relatively expensive compared to other brands
  • Limited discounts and promotions

User Experience:

The K-Swiss website offers a great user experience with its clean and simple design. The website is easy to navigate, and users can easily find what they're looking for. The product pages are informative, with all the necessary information, including size, color, and price.

Pricing and Value for Money:

K-Swiss products are relatively expensive compared to other brands, but they are known for their quality and durability. The brand offers value for money, as its products are designed to last long.

Alternatives:

Some popular alternatives to K-Swiss include Nike, Adidas, Puma, and Reebok.

Customer Service:

K-Swiss has a responsive customer service team that is available to handle any queries or concerns. Customers can reach out to the team via email or phone.

Product Quality and Selection:

K-Swiss offers a wide range of high-quality shoes for different occasions. The brand is known for its attention to detail and use of premium materials in its shoes.

Website Usability:

The K-Swiss website is easy to navigate, with all the necessary information easily accessible. Users can filter products by category, size, color, and price to find what they're looking for quickly.

Returns and Exchanges:

K-Swiss offers a 30-day return policy, where customers can return or exchange products that are in their original condition.

Promotions and Discounts:

K-Swiss offers limited promotions and discounts, but customers can sign up for the newsletter to get updates on any ongoing promotions.

Reputation:

K-Swiss has a strong reputation for producing high-quality shoes that are designed to last long. The brand has been around for more than five decades, and its products are trusted by athletes and casual consumers alike.

Payment Options:

K-Swiss accepts different payment options, including credit cards, PayPal, and Klarna, which allows customers to pay for their purchase in installments.

Loyalty Programs:

K-Swiss offers a loyalty program, where customers can earn points for their purchases, which they can redeem for discounts or free products.

Customer Reviews:

K-Swiss products have positive reviews from customers, who commend the brand for its quality and durability.

Community Involvement:

K-Swiss is involved in different community initiatives, including partnering with non-profit organizations to donate shoes to underprivileged children.

Shipping and Costs:

K-Swiss offers free shipping on orders over $100. The brand uses different shipping providers depending on the location, and shipping costs are calculated at checkout.

Kswiss Recent User Reviews

User Rating

👤

Reviewer Name: Pat McDougal

Review Submission Date: 2022-12-03

Review Title: Horrible customer service
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Review Description: Horrible customer service. I returned shoes and have not received credit after 2 weeks. No response back from email inquiries. They tell you to txt but have never gotten a response. An hour on hold and they said they were very busy. Just apply the freakin credit! I will NEVER do business with K-Swiss again.

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Reviewer Name: Chrissy “Tina”

Review Submission Date: 2022-09-15

Review Title: Don’t purchase here…
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Review Description: I ordered 2 pair of shoes on September 9. It was suppose to be processed and shipped same day. Today is the 15th. Customer service number provided on website, just don’t call. No one answers. I was waiting for 20 minutes and gave up. Emailing them does not help either. The texting option is still the same 800 number. At this point trying to cancel my order but can’t because it says it’s still processing. Don’t waste your time with them.

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Reviewer Name: Dhariana Paez Marcano

Review Submission Date: 2022-08-17

Review Title: their page generate errors and then…
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Review Description: their page generate errors and then they cancel the orders and say that one applied discounts that are not correct.bad customer service

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Reviewer Name: Michael Peace

Review Submission Date: 2022-08-16

Review Title: I placed and order and waited
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Review Description: I placed and order and waited. a week later they refunded my money thank goodness! They don't fulfill orders! No explanation! Save yourself time and frustration don't order!

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Reviewer Name: Candice Louise Rayment

Review Submission Date: 2022-07-26

Review Title: Happy customer
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Review Description: After ordering trainers from k swiss then reading the reviews, I was very skeptical about my order. Although delivery slightly longer then stated and the delivery updates in French, after an email with my queries which was responded to quickly, delivery updates were sorted and I received my delivery the same day. Happy with item also.

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Reviewer Name: Gary Turner

Review Submission Date: 2022-07-26

Review Title: Been 14 days since I ordered trainers…
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Review Description: Been 14 days since I ordered trainers still not dispatched. Emailed k swiss 3 times but they ignore emails. Never buy fro k swiss

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Reviewer Name: Sandra Harvey

Review Submission Date: 2022-07-14

Review Title: False advertising....avoid!
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Review Description: The trainers I bought through Secret sales were described as leather, totally not leather! Cheap plastic uppers do not waste your money and false advertising!

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Reviewer Name: DAVID MILLER

Review Submission Date: 2022-04-30

Review Title: Absolute garbage and their customer…
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Review Description: Absolute garbage and their customer service is the same...I bet they are told to give nothing cuz they are already a huge company....same as United airlines...you tube....United breaks guitars....the bigger they are the harder they fall....

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Reviewer Name: Winnie Obee

Review Submission Date: 2021-10-16

Review Title: K-Swiss tennis shoes
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Review Description: I bought K-Swiss tennis shoes from my tennis coach’s shop, within a few months the inner lining was wearing out and the exterior is now cracking - must be made of plastic. I don’t play a lot of tennis, lucky if I get one game a week so they have not been thrashed. I will not buy this brand again. They will not last beyond one year of ownership.

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Reviewer Name: Quied

Review Submission Date: 2021-10-05

Review Title: Ordered a pair at Kswiss.eu france on a…
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Review Description: Ordered a pair at Kswiss.eu france on a wed, recieved the package tue the ff. week. Thanks