Users Voice for Kurtgeiger

51% users rated Terrible
2% users rated Poor
2% users rated Average
2% users rated Very Good
45% users rated Excellent
Pie Chart Review Representation for Kurtgeiger
Kurtgeiger Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 08 Jan 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 3.3 3.9 1.4 4.2 2.6 4.7
Nov 2022 5 4.1 1.1 3.9 4 4.2
Dec 2022 5 5 5 5 5 5
Mar 2023 2.4 3 1.3 3.1 2.6 3.3
Line Chart for Rating of peer stores

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Detailed Kurtgeiger Review by

Introduction

Kurt Geiger is a UK-based fashion retailer that offers a wide range of footwear, handbags, and accessories for men and women. With over 50 years of experience in the industry, the brand has established itself as one of the leading luxury shoe brands in the world. Kurt Geiger's website, kurtgeiger.com, offers a seamless online shopping experience and features an extensive collection of trendy and classic designs that cater to every style and budget.

Pros and Cons

Pros:
  • A wide range of footwear, handbags, and accessories for men and women.
  • High-quality products from reputable brands.
  • Easy-to-use website with intuitive navigation and filtering options.
  • Promotions and discounts available throughout the year.
  • Loyalty program available for frequent shoppers.
Cons:
  • Shipping costs can be high for international orders.
  • Returns and exchanges may take some time to process.

User Experience

Kurt Geiger's website offers a user-friendly experience that makes it easy for customers to find and purchase the products they want. The site is well-organized and features filtering options that allow users to narrow down their search based on size, color, price, and style. The checkout process is seamless, and customers can easily track their orders and view their purchase history.

Pricing and Value for Money

While Kurt Geiger's products are not the most affordable, they are of high quality and offer excellent value for money. The brand offers products from reputable designers and brands, and the company's commitment to quality is evident in the products' durability and comfort.

Alternatives

Some alternatives to Kurt Geiger include Zara, Topshop, and Aldo. While these brands offer similar products, Kurt Geiger offers a wider range of premium products and designers that cater to a more refined taste.

Customer Service

Kurt Geiger offers excellent customer service that is available via email, phone, and live chat. The company's customer service team is knowledgeable and ready to assist customers with any issues or concerns they may have.

Product Quality and Selection

Kurt Geiger offers high-quality products from popular brands and designers like Carvela, Miss KG, and Michael Michael Kors. The brand's products are durable and made with high-quality materials that ensure comfort and style. The selection includes a wide range of trendy and classic designs that cater to every style and budget.

Website Usability

Kurt Geiger's website is easy to use and navigate, with simple filtering options that allow customers to find products quickly. The site's design is sleek and modern, and the checkout process is straightforward and easy to follow.

Returns and Exchanges

Kurt Geiger offers a 14-day return policy for all products, and customers can exchange products for free. However, returns and exchanges may take longer to process depending on the item's condition.

Promotions and Discounts

Kurt Geiger offers promotions and discounts throughout the year, with seasonal sales and discounts available on select products. Customers can also take advantage of the brand's loyalty program, which offers exclusive discounts and perks.

Reputation

Kurt Geiger has a reputation for providing high-quality products and excellent customer service. The brand has established itself as one of the leading luxury shoe brands in the world, with a loyal customer base that values the brand's commitment to quality and style.

Payment Options

Kurt Geiger accepts a range of payment options, including Visa, Mastercard, and PayPal. Payment options may vary depending on the customer's location.

Loyalty Programs

Kurt Geiger offers a loyalty program for frequent shoppers, which offers exclusive discounts and perks. Customers can earn points for every purchase, and these points can be redeemed for discounts and other rewards.

Customer Reviews

Kurt Geiger has a variety of customer reviews on its website, with an average rating of 4.5 out of 5 stars. Customers praise the brand's high-quality products and excellent customer service.

Community Involvement

Kurt Geiger is committed to making a positive impact on the community, with a focus on sustainability and ethical manufacturing practices. The brand supports various charitable initiatives and partners with organizations that work towards positive social change.

Shipping and Costs

Kurt Geiger offers free shipping for orders over a certain amount, with standard shipping options available for all orders. However, shipping costs may vary depending on the customer's location and the size of the order. International shipping is also available, but shipping costs can be high.

Kurtgeiger Recent User Reviews

User Rating

5 stars

14

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Reviewer Name: Laura

Review Submission Date: 2022-12-20

Review Title: Wore the shoes once and the caps from…
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Review Description: Wore the shoes once and the caps from both heels have come off. Really disappointed with the quality

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Reviewer Name: Josephina Wabbit

Review Submission Date: 2022-12-20

Review Title: Wouldn’t send replacement shoes as price had increased!
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Review Description: Parcel didn’t arrive. KG refunded but I asked them to send me another pair of the sane shoes but they wouldn’t! I guess it was because they had increased their price! The size was definitely available. Won’t be shopping with KG again.

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Reviewer Name: Andii Sibley

Review Submission Date: 2022-12-19

Review Title: The manageress was far too overbearing…
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Review Description: The manageress was far too overbearing on the employee and made it a lot harder to actually get me sorted rather than leaving her to it . When training someone, take it at their pace and understanding and don’t act like you know better when you haven’t even found out the problem.

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Reviewer Name: Lauren

Review Submission Date: 2022-12-19

Review Title: Brilliant experience from start to…
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Review Description: Brilliant experience from start to finish . Completely in love with my Kurt Geiger purchase as always

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Reviewer Name: Fatin Q

Review Submission Date: 2022-12-18

Review Title: Rubbish Quality
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Review Description: Bought a pair of high heeled sandals and after the second wear they completely fell apart. I wound up taking them off and walking barefoot in a formal dress. After corresponding with their customer service I was told to return them to the store I bought them at which is impossible since I no longer have the receipt. Save your money this brand is garbage quality for a high price.

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Reviewer Name: Rachel Rowlands

Review Submission Date: 2022-12-17

Review Title: Boots are beautifully made
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Review Description: Boots are beautifully made and the coloured stones at the ankle are really striking I’ve had lots of compliments. The boots are so comfortable to wear. The staff in the Cardiff branch were really helpful and friendly. Nothing was too much trouble. Will definitely shop there again and buy more from Kurt Geiger.

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Reviewer Name: Adedoyin Adetoro

Review Submission Date: 2022-12-17

Review Title: Best brand in my closet
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Review Description: Always delivering beautiful quality shoes, you can't go wrong with KG and Carvela. I love shoes and KG is forever my best brand.

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Reviewer Name: Lisa Coles

Review Submission Date: 2022-12-14

Review Title: Vegan Leather - ARGH
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Review Description: Great delivery, easy returns service. The only reason for 4 stars is the fact I was 'conned' by the vegan leather! I didn't see the vegan bit and was disappointed when the trainers came that they weren't leather and were very cheap plastic looking. I get we are paying for the Brand but these are the same price as leather trainers. So overall love Kurt Geiger but please don't use the term Vegan Leather - they aren't leather at all!

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Reviewer Name: Marie

Review Submission Date: 2022-12-13

Review Title: I still haven’t received my order yet!
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Review Description: I still haven’t received my order yet!! So I couldn’t possibly answer if everything is ok with order . Not happy , over last few months have spent a lot of money in Carvela/ Kurt Geiger & yet my order is not here

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Reviewer Name: Craig

Review Submission Date: 2022-12-12

Review Title: Absolutely shocking customer service…
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Review Description: Absolutely shocking customer service from numerous representative especially Ashish B, Ordered an item with the NHS offer and still not arrived days delivered on tracking but not actually been delivered, Customer service refusing to refund me and keep telling me to wait even though I have waited over a week already! I now just want my money back, Customer service not capable of dealing with problems!