Users Voice for La-z-boy
6% users rated Poor
0% users rated Average
1% users rated Very Good
4% users rated Excellent
Rate La-z-boy Coupons Store
| Sep 2022 | 1.8 | 1.4 | 2.2 | 3.8 | 4.5 | 2.3 |
|---|---|---|---|---|---|---|
| Oct 2022 | 1.8 | 1 | 1.4 | 3.7 | 4.7 | 3.6 |
| Nov 2022 | 1 | 5 | 1.1 | 5 | 4.5 | 5 |
| Dec 2022 | 5 | 2.2 | 5 | 5 | 5 | 1.8 |
| Mar 2023 | 1.3 | 5 | 1.3 | 2.7 | 4.1 | 5 |
| Line Chart for Rating of peer stores |
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Detailed La-z-boy Review by Aisha Bachlani
Introduction
La-Z-Boy is a renowned furniture company that has been in business for over 90 years, offering a wide range of comfortable and stylish recliners, sofas, chairs, tables, and other home furnishings. The company has established a strong reputation for providing high-quality products that offer exceptional comfort and durability, backed by excellent customer service and support.Pros and Cons
Pros:- Wide selection of comfortable and stylish furniture
- Excellent customer service and support
- High-quality craftsmanship and materials
- Customizable options to suit individual needs and preferences
- Convenient online shopping experience
- High pricing compared to other furniture brands
- No free shipping options
User Experience
La-Z-Boy's website is user-friendly, with clear navigation and easy-to-find products. Users can browse products by category or use the search feature to find specific items. The website also provides detailed product descriptions, specifications, and images to help users make informed buying decisions.Pricing and Value for Money
La-Z-Boy's pricing is on the higher end compared to other furniture brands, but this is offset by the high-quality materials and craftsmanship that go into their products. While their products may be more expensive, they offer exceptional comfort and durability, making them an excellent value for money in the long run.Alternatives
Some popular alternatives to La-Z-Boy include:- Ashley Furniture
- Bob's Discount Furniture
- Wayfair
- Rooms To Go
Customer Service
La-Z-Boy provides excellent customer service and support, with a team of knowledgeable representatives ready to assist customers with any questions or concerns. Customers can contact La-Z-Boy by phone, email, or live chat, and the company offers a comprehensive FAQ section on their website.Product Quality and Selection
La-Z-Boy's products are known for their exceptional quality, with a focus on comfort and durability. The company offers a wide selection of furniture, including recliners, sofas, chairs, tables, and more, with customizable options to suit individual needs and preferences.Website Usability
La-Z-Boy's website is easy to use, with clear navigation and a simple checkout process. Users can easily find the products they need and customize their orders to suit their needs.Returns and Exchanges
La-Z-Boy offers a 30-day return policy on most products, with a 10% restocking fee for returns. Exchanges can be made within 12 months of purchase, and the company offers a one-year warranty on all products.Promotions and Discounts
La-Z-Boy offers occasional promotional discounts via their website and email newsletter, as well as in-store sales events. Customers can sign up for their email list to stay up to date on the latest promotions and discounts.Reputation
La-Z-Boy has a strong reputation for providing high-quality furniture and excellent customer service. The company has been in business for over 90 years, and their products are well-known for their comfort and durability.Payment Options
La-Z-Boy accepts major credit cards and offers financing options through their own credit card program.Loyalty Programs
La-Z-Boy offers a rewards program called the Comfort Club, which rewards loyal customers with exclusive discounts, offers, and promotions.Customer Reviews
Customer reviews for La-Z-Boy are generally positive, with many customers praising the comfort, quality, and durability of their products. Some customers have expressed concerns about the high pricing and lack of free shipping, but overall, the company has a strong reputation for providing excellent products and customer service.Community Involvement
La-Z-Boy is involved in various charitable and community initiatives, including partnerships with St. Jude Children's Research Hospital and Ronald McDonald House Charities.Shipping and Costs
La-Z-Boy offers standard and expedited shipping options at an additional cost, and delivery fees vary depending on the product and location. Shipping costs are not included in the price of the product, and customers must pay for shipping separately.La-z-boy Recent User Reviews
Duration
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Reviewer Name: Rod Johnson
Review Submission Date: 2022-12-21
Review Title: Don't make the mistake we did.
Review Submission Date: 2022-12-21
Review Title: Don't make the mistake we did.
Review Description: Don't make the mistake we did.Purchased lazy boy one year ago and all the stitching has come loose and letting go. The company that we purchased it from is luckily refunding the purchase price and letting us pic out new living room furniture. It will not be LAZY BOY. What ever happened to quality? Well you won't find it with lazy boy. Did I tell you that two weeks after the original purchase we already had issues with it and they had to send out new parts. What a joke.Stay away from lazy boy.
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Reviewer Name: Annilaurie Cammack
Review Submission Date: 2022-12-13
Review Title: I would give a zero if possible
Review Submission Date: 2022-12-13
Review Title: I would give a zero if possible
Review Description: I would give a zero if possible. This is the third post I have made trying to get someone from LaZBoy to return my call. I have a broken frame on a chair less than 2 years old. I have had a tech come out, determine I need a new frame, it was ordered and received, now I’m trying to get someone at LaZBoy to schedule the repair. Once again management does not return calls. The store must schedule the final service to repair my chair. Absolutely the worst customer service I have ever experienced. I will never buy LaZBoy again.
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Reviewer Name: Lisa Jolley
Review Submission Date: 2022-12-06
Review Title: Lousy customer service; poor quality
Review Submission Date: 2022-12-06
Review Title: Lousy customer service; poor quality
Review Description: We ordered 2 ottomans. They used the cheapest quality canister wheels and one of them bent shortly afterwards. They sent a third party out to inspect, who put in a request for 4 new wheels. Over 3 months later, I called Lazy Boy. The wheels were never ordered and now they are saying we have to pay for them.
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Reviewer Name: DD
Review Submission Date: 2022-12-05
Review Title: Wow has this company ever went down the…
Review Submission Date: 2022-12-05
Review Title: Wow has this company ever went down the…
Review Description: Wow has this company ever went down the toilet. The padding in the head of my loveseat is breaking down in less than a year. Called customer service and after 4 hours on hold someone finally answered. Sent someone out and he order new head padding. Said when it comes in to call customer service. Called first thing in the morning and, going on 2 hours, am still on hold. They are not the company they used to be. For the price they gouge us for they should be a lot better.
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Reviewer Name: Steve Mendelsohn
Review Submission Date: 2022-11-29
Review Title: Pathetic
Review Submission Date: 2022-11-29
Review Title: Pathetic
Review Description: Pathetic, incompetent and an extreme waste of time. I bought over a dozen Lazy Boy products in my life and have a question now on a item and given the run around after waiting for over two hours. No call back only waiting. Lazy boy you are a big company surely you can do better. I’m retired and this is another topic to discuss at lunch.
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Reviewer Name: Dennis Sansome
Review Submission Date: 2022-11-20
Review Title: Leather recliner is sub standard
Review Submission Date: 2022-11-20
Review Title: Leather recliner is sub standard
Review Description: Leather recliner is sub standard. Alcohol removes the finish off the leather. So hair spray residue removes the finish. Spill an alcoholic beverage on it and the finish is gone. Looks Ike a aware based finish was painted onto the leather not a properly tanned product.
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Reviewer Name: louis cutaneo
Review Submission Date: 2022-11-16
Review Title: BUYER BE WARE
Review Submission Date: 2022-11-16
Review Title: BUYER BE WARE
Review Description: AFTER A FEW YEARS THERE IS NO LONGER ANY SUPPORT ON THE CHASE LOUNGE. THERE ONLY REPONSE IS THAT THERE IS A $160 /HR LABOR CHARGE TO REPAIR. I WILL NEVER RECOMMEND THIS COMPANY TO ANYONE AND WIILL DO MY BEST TO TELL WHO EVER WILL LISTEN ABOUT THEIR PRODUCTS. GARBAGE.
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Reviewer Name: Katie Moore
Review Submission Date: 2022-11-15
Review Title: Too bad there isn't a minus
Review Submission Date: 2022-11-15
Review Title: Too bad there isn't a minus
Review Description: Too bad there isn't a minus. Leather pealing after about 2 1/2 years of use, color transfer from a pillow they sold me. I bought a warranty but only color transfer from Levis is covered. Scam business, scam warranty, lying sales people.......it's a three for three!
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Reviewer Name: Jay
Review Submission Date: 2022-11-11
Review Title: I tried contacting Customer Service to get replacement screws for my old recliner
Review Submission Date: 2022-11-11
Review Title: I tried contacting Customer Service to get replacement screws for my old recliner
Review Description: I tried contacting Customer Service to get replacement screws for my old LazyBoy Recliner. The response was extremely slow and each time I was asked new questions to which I responded. In the end I was told that someone would contact me about the replacement screws. That never happened. The recliner has been great, but if I ever buy another one I will assume that it will be "As Is with No Warranty" since I've been unable to get even a small problem resolved by this company.
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Reviewer Name: Carol Roe Bergeron
Review Submission Date: 2022-11-07
Review Title: Poor customer service
Review Submission Date: 2022-11-07
Review Title: Poor customer service
Review Description: Chair was delivered Oct 25th. Four days I tried getting thru to customer service. I ended up calling the store where the chair was purchased. They were to forward a message. I was told I'd get a response in 72 hrs. Nothing. Back on the phone, after waiting 25 min, I was asked if I wanted to be contacted by text. Another hour later, a text came. This system is NOT the way to build customer satisfaction. Almost seems like La-Z-Boy wants to distance themselves once sale is completed.
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