Introduction
La-Z-Boy is a renowned furniture company that has been in business for over 90 years, offering a wide range of comfortable and stylish recliners, sofas, chairs, tables, and other home furnishings. The company has established a strong reputation for providing high-quality products that offer exceptional comfort and durability, backed by excellent customer service and support.
Pros and Cons
Pros:
- Wide selection of comfortable and stylish furniture
- Excellent customer service and support
- High-quality craftsmanship and materials
- Customizable options to suit individual needs and preferences
- Convenient online shopping experience
Cons:
- High pricing compared to other furniture brands
- No free shipping options
User Experience
La-Z-Boy's website is user-friendly, with clear navigation and easy-to-find products. Users can browse products by category or use the search feature to find specific items. The website also provides detailed product descriptions, specifications, and images to help users make informed buying decisions.
Pricing and Value for Money
La-Z-Boy's pricing is on the higher end compared to other furniture brands, but this is offset by the high-quality materials and craftsmanship that go into their products. While their products may be more expensive, they offer exceptional comfort and durability, making them an excellent value for money in the long run.
Alternatives
Some popular alternatives to La-Z-Boy include:
- Ashley Furniture
- Bob's Discount Furniture
- Wayfair
- Rooms To Go
Customer Service
La-Z-Boy provides excellent customer service and support, with a team of knowledgeable representatives ready to assist customers with any questions or concerns. Customers can contact La-Z-Boy by phone, email, or live chat, and the company offers a comprehensive FAQ section on their website.
Product Quality and Selection
La-Z-Boy's products are known for their exceptional quality, with a focus on comfort and durability. The company offers a wide selection of furniture, including recliners, sofas, chairs, tables, and more, with customizable options to suit individual needs and preferences.
Website Usability
La-Z-Boy's website is easy to use, with clear navigation and a simple checkout process. Users can easily find the products they need and customize their orders to suit their needs.
Returns and Exchanges
La-Z-Boy offers a 30-day return policy on most products, with a 10% restocking fee for returns. Exchanges can be made within 12 months of purchase, and the company offers a one-year warranty on all products.
Promotions and Discounts
La-Z-Boy offers occasional promotional discounts via their website and email newsletter, as well as in-store sales events. Customers can sign up for their email list to stay up to date on the latest promotions and discounts.
Reputation
La-Z-Boy has a strong reputation for providing high-quality furniture and excellent customer service. The company has been in business for over 90 years, and their products are well-known for their comfort and durability.
Payment Options
La-Z-Boy accepts major credit cards and offers financing options through their own credit card program.
Loyalty Programs
La-Z-Boy offers a rewards program called the Comfort Club, which rewards loyal customers with exclusive discounts, offers, and promotions.
Customer Reviews
Customer reviews for La-Z-Boy are generally positive, with many customers praising the comfort, quality, and durability of their products. Some customers have expressed concerns about the high pricing and lack of free shipping, but overall, the company has a strong reputation for providing excellent products and customer service.
Community Involvement
La-Z-Boy is involved in various charitable and community initiatives, including partnerships with St. Jude Children's Research Hospital and Ronald McDonald House Charities.
Shipping and Costs
La-Z-Boy offers standard and expedited shipping options at an additional cost, and delivery fees vary depending on the product and location. Shipping costs are not included in the price of the product, and customers must pay for shipping separately.
