Laithwaites Reviews

Voted Average (3/5)

133418 Votes

6 Reviews

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Exceptional Resolve and Generosity

Engaging with Laithwaites.com was initially disheartening when my urgent order failed to arrive promptly as promised. I had selected a gift of wine for a dear friend in need of cheer during a challenging period, opting for expedited delivery at an additional cost. Disappointment set in as the days passed without any communication or sign of the much-awaited parcel. Struggling to contain my frustration, I proactively reached out to Laithwaites, seeking answers for the unexplained delay. Despite the initial setbacks, my perseverance led to a glimmer of hope as the customer service representative acknowledged my situation and vowed to investigate further. The turning point arrived when a sincere and empathetic voice on the other end of the line recognized the inconvenience caused and assured restitution. A heartfelt promise to look into the matter was made, offering a glimmer of reassurance amidst the turmoil of the delayed order. As the days progressed, a sense of uncertainty loomed over the fate of the missing package. However, a redeeming moment dawned when, against all odds, a resolution manifested. The company's commitment to amending the situation shone through, culminating in a refund graciously offered as a token of apology for the inconvenience endured. Through persistence and with the aid of the compassionate Laithwaites team, a silver lining emerged from the clouds of disappointment. While the wine may still be on its journey, the unwavering dedication to customer satisfaction displayed by Laithwaites resonates deeply. In moments of trial and tribulation, true colors are revealed, and it is with gratitude that I commend Laithwaites for their exceptional resolve and generosity in making amends. For those seeking a company that values its customers and stands by its promises, let Laithwaites be your beacon of quality service and integrity.

Unwavering Support During Economic Downturn

In today's challenging times, finding a company that stands by you is truly a gem. Laithwaites.com has been a constant source of delight with their exquisite wines, which have brought joy and comfort during this difficult year. Despite my substantial investment of over £2,000, I found it disheartening that delivery charges were still applicable. However, their exceptional customer service and dedication to quality products quickly overshadowed this minor setback. Sadly, a mishap occurred where my purchases were redirected to a competitor. This mishap, though unfortunate, provided me with an opportunity to gauge the level of service offered by both companies. To my surprise, the rival company relentlessly pursued my membership renewal, further highlighting the genuine care and consideration provided by Laithwaites.com. In times of uncertainty, it is reassuring to know that there are businesses like Laithwaites.com that prioritize customer satisfaction and loyalty above all else. I am grateful for their unwavering support and commitment to excellence, making them my go-to choice for premium wines, now and in the future. Cheers to Laithwaites.com for their exceptional service and outstanding products!

Exceptional Service, Unbeatable Value: A True Wine-lover’s Delight!

Let me share my remarkable experience with laithwaites.com, where every sip tells a story of excellence. From the moment I delved into their website, I was greeted with a treasure trove of wines that not only offered exceptional value but also boasted outstanding quality. What truly set this experience apart was the impeccable service provided by their team. In particular, I must commend Katie for her unwavering support and knowledge, which made my wine selection process an absolute joy. Her dedication and expertise truly elevated my shopping experience to new heights. Laithwaites.com is more than just an online wine retailer; it is a haven for enthusiasts seeking top-notch wines at unbeatable prices. My journey with them has been nothing short of delightful, and I cannot recommend them enough to fellow wine lovers looking for that perfect blend of value and quality. Cheers to laithwaites.com for setting the bar high and exceeding expectations with every bottle they offer!

Unveiling the Magic of Diane’s Wine Selections at Laithwaites.com

What can I say about Diane's impeccable taste in wines? It's quite amazing how she always seems to know exactly what I need, even when I just leave her a message. The level of trust I have in her selections is unparalleled. She is not just experienced, but she has also been my guide in the world of wines, teaching me more than I could have imagined. Diane's expertise shines through in every bottle she recommends. Her passion for her craft is truly inspiring, and I am grateful for all the knowledge she has shared with me. Thank you, Diane, for elevating my wine experience to new heights!

Exemplary Customer Service at Laithwaites

Allow me to share my recent experience with laithwaites.com, where their exceptional customer service truly made a lasting impression. Initially, I encountered an issue where my order was mistakenly shipped to the wrong address on 12/28/20. Despite this hiccup, their team swiftly coordinated with FedEx to rectify the error and arrange for delivery to the correct location. However, the challenges persisted as the package seemed to embark on a mysterious journey across different states, from Fort Mill to Rock Hill SC, and even California, leaving me puzzled and anxious about its whereabouts. Throughout this ordeal, I made multiple phone calls and sent emails, all met with reassurances that the shipment was en route. Despite the prolonged wait and the frustration of not receiving a clear explanation for the delays, the standout feature was the unwavering patience and professionalism of the customer service representatives. Despite my repeated requests to speak with a manager, I was met with understanding and empathy from every team member, who diligently attempted to provide updates and assurance during each interaction. In hindsight, what could have been a discouraging experience was mitigated by the dedication and commitment of the Laithwaites team. Their persistence in addressing my concerns, coupled with their genuine care for my situation, truly exemplifies outstanding customer service. I am grateful for their efforts in salvaging what was meant to be a timely Christmas gift, and I commend them for their unwavering support and diligence throughout this process. Thank you, Laithwaites, for setting the bar high when it comes to customer satisfaction.

Raising My Glass to Laithwaite’s: A Testimonial of Persistence

As I share my experience with laithwaites.com, I feel compelled to recognize the challenges I encountered. While I initially thought of awarding a zero rating, my journey with this company has taught me the value of patience and perseverance. Awaiting my delivery for almost a month, well beyond the promised date, tested my resolve. Upon contacting customer service, I was directed to the wine cellar, only to discover that they had yet to receive my order. The lack of communication and accountability left me disheartened, especially with impending travel plans for the holidays. Despite my frustrations, I found solace in the compassionate customer service representative who empathized with my situation. However, the lack of resolution or managerial intervention added to my dismay. The prospect of canceling my order loomed, yet the anticipation of enjoying the wine and accruing bonus airline points kept my hopes afloat. In this whirlwind of emotions, I realized the significance of transparency and reliability in customer service. While challenges arose, the human connection made a difference. My experience, although tumultuous, highlighted the importance of understanding and forgiveness. To those considering a purchase from Laithwaite's Wine, I urge caution and vigilance. However, I also recognize the potential for growth and improvement within the company. My glass may have wavered, but I hold onto the belief that every setback is an opportunity for transformation. Raising my glass to Laithwaite's, I toast to resilience, empathy, and the unwavering pursuit of customer satisfaction. Cheers to the journey ahead, marked by shared experiences and the promise of better tomorrows.