Lakelandleather Reviews

Voted Good (5/5)

107 Votes

20 Reviews

Vote Now

In the Clothing Store category

Pie-Chart Analysis

5% users rated Terrible
0% users rated Poor
5% users rated Average
10% users rated Very Good
80% users rated Excellent
Write a review
R Ronni Usborne
71 days ago

Exemplary Customer Care That Delivers

From the moment I clicked 'purchase' on the Lakeland Leather website, I knew I was in for a treat. The leather gloves I ordered arrived promptly, wrapped in elegance. However, a tiny detail - a size too small - threatened to mar my initial excitement. Enter Lakeland's return procedure, a seamless experience that showcased their efficiency and dedication to customer satisfaction. I swiftly initiated an exchange and awaited my replacement pair. To my delight, they appeared at my doorstep the very next day, a testament to Lakeland's commitment to swift service. Moreover, the handling of the refund for the initial return was executed with such speed and precision that I was left in awe of their professionalism. This level of care and attention to detail solidified my loyalty to Lakeland Leather. I can confidently say that I will not only use Lakeland again but will also recommend their services to anyone in search of quality products accompanied by exemplary customer care. Thank you, Lakeland, for a truly memorable shopping experience!
B Bev Tolley
72 days ago

A Heartfelt Anniversary Gift: Super-fast Delivery and Exceptional Customer Service

Reflecting on my recent experience with lakelandleather.co.uk, I couldn't be more thrilled with my purchase. I decided to surprise my husband with a jacket for our anniversary, and the joy on his face when he opened the package was priceless. Not only was the quality of the jacket exceptional, but the efficient and clear communication regarding the progress of my order made the entire process smooth and stress-free. What truly stood out to me was the super-fast delivery. I was amazed at how quickly the jacket arrived after placing my order. It was a pleasant surprise that truly exceeded my expectations. This level of service speaks volumes about the company's dedication to customer satisfaction. In addition to the speedy delivery, the customer service provided by lakelandleather.co.uk was outstanding. The team was responsive, attentive, and went above and beyond to ensure that I was satisfied with my purchase. Their professionalism and commitment to excellence left a lasting impression on me. I wholeheartedly recommend lakelandleather.co.uk to anyone in search of high-quality products, efficient service, and exceptional customer care. Thank you for making our anniversary celebration even more special with such a memorable gift.
J Julie Mitchell
72 days ago

An Unparalleled Investment: Lakeland Leather Coats Blend Style, Quality, and Affordability Seamlessly

As a devoted customer of lakelandleather.co.uk, I can attest to the exceptional experience offered by their products and services. Navigating their website is a breeze, ensuring a smooth shopping journey from start to finish. The prompt delivery service exceeded my expectations, with my items arriving immaculately packaged and in pristine condition. While needing to return one item, the streamlined returns process further underscored Lakeland Leather's commitment to customer satisfaction. My journey with Lakeland Leather began serendipitously when I stumbled upon a second-hand coat at a charity shop. This initial encounter blossomed into a five-year love affair with unparalleled quality and timeless style. Now, as a proud owner of a brand-new Lakeland Leather coat, the durability and longevity of their products continue to astound me. The fact that my first coat still boasts considerable wear speaks volumes about the superb craftsmanship embedded in every Lakeland Leather creation. I extend my heartfelt gratitude to Lakeland Leather for consistently exceeding expectations and bringing unmatched value to my wardrobe. It's not just about owning a coat – it's about investing in a piece that seamlessly blends class, durability, and affordability. Here's to many more years of flaunting Lakeland Leather's exquisite creations with pride and confidence. Thank you for making every purchase a delightful experience.
A Ap
72 days ago

Unmatched Quality and Unbeatable Value!

In my search for the perfect crossbody bag, I stumbled upon lakelandleather.co.uk, and I am beyond thrilled with my purchase. Not only did I find a stylish and versatile crossbody bag, but I also snagged it at an excellent sale price – talk about a win-win! The quality of the bag exceeded my expectations, and the prompt delivery ensured that I could start flaunting my new favorite accessory in no time. I cannot recommend Lakeland Leather enough for their impeccable products and unmatched value. If you're looking for a reliable online store that delivers on both quality and affordability, look no further. Thank you, Lakeland Leather, for making my shopping experience a truly delightful one!
N Neil & Sally S
73 days ago

Unmatched Quality and Service – A Shopper’s Delight

I recently purchased a bag from lakelandleather.co.uk, and I must say, it exceeded all my expectations. The bag is not only fantastic but also incredibly roomy without being oversized, making it the perfect companion for all my daily essentials. What truly impressed me was the attention to detail in packaging; it came beautifully wrapped with a dust bag, showcasing the brand's commitment to delivering a luxurious experience from start to finish. Moreover, the speedy delivery left me pleasantly surprised, highlighting their efficiency and dedication to customer satisfaction. With such impeccable quality and outstanding service, I am convinced that this won't be my last purchase from lakelandleather.co.uk. Thank you for providing a shopping experience that sets the bar high for others in the industry!
J JP
74 days ago

Warmth and Style Personified: My Lakeland Leather Experience

Embracing the crisp winter air, I ventured into the realm of luxury at lakelandleather.co.uk in search of the perfect gift for my daughter’s birthday. The sheepskin fingerless gloves caught my eye, promising both elegance and functionality. Upon receiving my order, I was awestruck by the exquisite craftsmanship and unparalleled softness of the gloves – a true testament to Lakeland Leather's commitment to quality. Eager to indulge in this newfound luxury myself, I promptly ordered a second pair for personal use. The anticipation only grew as I made my way to The Keswick Lakeland shop for collection, where convenience met exceptional service. A friendly phone call notifying me of my order's readiness was a delightful touch, setting the stage for what was to be a memorable experience. Stepping into the store, I was greeted by a jovial and courteous team, their warmth matching the comfort promised by the merchandise. The seamless transaction was elevated by the genuine interactions with the staff, leaving me not only with a cherished purchase but also with a smile on my face. Lakeland Leather has not only provided me with luxurious sheepskin fingerless gloves but has also woven a tapestry of exceptional customer service and unparalleled quality. My journey with Lakeland Leather was not just a shopping experience; it was a celebration of warmth, style, and genuine human connection.
D Denise Jones - Gordon
74 days ago

Unmatched Quality and Swift Service Delight

Reflecting on my experience with Lakeland Leather, I must say, the quality of their products truly stands out. The slippers I purchased exude craftsmanship and a keen eye for detail, making them not only visually appealing but also durable. From the stitching to the materials used, every aspect speaks of top-notch quality. What impressed me equally was the prompt delivery service. In today's fast-paced world, receiving my order swiftly was a pleasant surprise. Additionally, the easy return process showcased their commitment to customer satisfaction, making me feel valued and appreciated as a shopper. If I were to provide a suggestion for enhancement, it would be to introduce half sizes. As someone who falls between sizes 5 and 6, finding the perfect fit was a bit of a challenge. While the size 6 felt too big and the size 5 slightly tight, I opted to keep them, trusting that the material would stretch over time. In conclusion, Lakeland Leather has won me over with their exceptional quality and efficient service. I look forward to future purchases and would recommend them to anyone in search of premium leather goods with a touch of elegance.
J J Atkinson
74 days ago

From First Love to a Forever Favourite: My Authentic Lakeland Leather Review

As a proud owner of not just one, but now two exquisite bags from lakelandleather.co.uk, I can't help but share my genuine experience with this remarkable brand. Recently adding my second bag to my collection felt like rekindling a cherished love affair all over again. The craftsmanship of Lakeland Leather products is truly unparalleled. Each stitch exudes quality, and every detail speaks of careful attention and dedication to perfection. It's evident that these bags are not just accessories, but pieces of art crafted with passion and expertise. One of the aspects that sets Lakeland Leather apart is their exceptional speed of delivery. Once again, my second bag arrived promptly, showcasing their commitment to customer satisfaction and efficient service. It's a joy to anticipate and receive such beautifully made items in such a timely manner. My recommendation for Lakeland Leather comes not only from the quality of their products but also from the seamless and delightful shopping experience they provide. From browsing their online store to unboxing the carefully packaged bag, every step feels like a special treat. To anyone searching for a blend of elegance, functionality, and craftsmanship in their next bag purchase, I wholeheartedly endorse Lakeland Leather. Allow yourself the pleasure of owning a piece that not only speaks volumes about your style but also brings a touch of luxury to your everyday life.
J Janice E Boyd
74 days ago

Exceptional Customer Service and Hassle-Free Exchanges at Lakeland Leather

Upon visiting lakelandleather.co.uk, I was pleasantly surprised by the seamless experience I encountered. When I mistakenly ordered the wrong size, I was initially worried about the return process. However, thanks to their exceptional customer service, returning the item and ordering the correct size was a breeze. Their efficiency and willingness to assist made me feel valued as a customer. The ease of navigating their website, coupled with the hassle-free exchange policy, truly set Lakeland Leather apart. Not only did I find the process simple and straightforward, but the quality of their products also exceeded my expectations. I was delighted with the items I received, further solidifying my positive experience with the company. In a world where customer service can make or break a shopping experience, Lakeland Leather shines brightly. They have won me over with their attention to detail, commitment to customer satisfaction, and, of course, their beautiful products. I wholeheartedly recommend Lakeland Leather to anyone in search of not only exceptional leather goods but also a truly delightful shopping experience.
S Shona Young
74 days ago

Unmatched Speed and Style: A Leather Lover’s Dream Come True

Sharing my recent experience with lakelandleather.co.uk fills me with pure delight. From the moment I clicked order, I was amazed by the practically next-day delivery. The speed was so remarkable that I couldn't even keep my new jacket a secret from my partner - not that I wanted to! The unboxing experience was like opening a treasure chest. The rich scent of genuine leather greeted me, and as I ran my fingers over the sumptuously soft material, I knew I had made the right choice. The craftsmanship was impeccable, and the attention to detail truly spoke volumes about the brand's commitment to quality. Not only did the jacket exceed my expectations in terms of style, but it also surpassed them in terms of comfort. The fit was perfect, hugging my frame in all the right places and making me feel effortlessly chic. For any fellow leather aficionado out there, I wholeheartedly recommend lakelandleather.co.uk. Their blend of speed, quality, and style is a winning combination that is sure to leave you as enamored as I am.
C cristina
75 days ago

Discovering Elegance: A Testimonial of Lotus Belvedere Knee High Leather Boots

Embracing sophistication with every step, my journey with the Lotus Belvedere Knee High Leather Boots from lakelandleather.co.uk unveiled unexpected charm. Initially drawn to the allure of Black, I was met with a delightful surprise of Light Tan instead. While this deviation sparked a pause, the sheer beauty and craftsmanship of the boots quickly won me over. Despite the initial color discrepancy, I found myself enamored by the elegance exuded by these boots. The impeccable construction, coupled with unparalleled comfort, made each wear a luxurious experience. From casual outings to formal events, these boots effortlessly transitioned, adding a touch of refinement to every ensemble. Navigating the comfort and style dilemma with finesse, the Lotus Belvedere Knee High Leather Boots seamlessly blended practicality with aesthetics. The reduced price further elevated the appeal, making this discovery a true steal. While communication with Lakeland Leather may have faltered, my admiration for these boots remains unwavering. They have carved a special place in my wardrobe, symbolizing class and sophistication at its finest. To the makers of these exquisite boots, thank you for encapsulating elegance in every stride.
T Tina Bater
75 days ago

Warmth and Style Wrapped in Quality: My Lakeland Leather Duffle Coat

In my search for the perfect winter coat, I stumbled upon the Lakeland Leather website and found their exquisite sheepskin duffle coat. After a slight hiccup with the sizing of my initial order, the exceptional customer service team at the Cheshire Oak store swiftly resolved the issue with unparalleled care and efficiency. The warm and welcoming staff guided me through the seamless process of exchanging for a smaller size, and within days, my new coat arrived at my doorstep. The craftsmanship of the sheepskin duffle coat exceeded my expectations - it is not just a coat, but a work of art. The luxurious material and attention to detail make it a standout piece in my wardrobe. As I eagerly await the colder days to showcase my new treasure, I am filled with gratitude for the outstanding service and exceptional quality that Lakeland Leather has provided. This coat is more than just a purchase; it is a testament to the brand's dedication to excellence and customer satisfaction. Thank you, Lakeland Leather, for keeping me stylishly warm this season!
J JH
75 days ago

From Disappointment to Delight: My Lakeland Leather Experience

Embarking on my journey to find the perfect jumper online, I stumbled upon Lakeland Leather's website. Excitement filled me as I clicked ‘buy’ for the cozy sweater meant to embrace my 38-inch chest. With anticipation, I eagerly awaited its arrival, only to face disappointment as it turned out too snug for comfort. However, amidst this setback, Lakeland Leather's customer service shone brightly. Their seamless assistance, from the online support right through to the kind staff at the Carlisle store, where they helped me trace the next size up, was nothing short of excellent. Their dedication to ensuring customer satisfaction truly warmed my heart. Now, as I eagerly await the arrival of the corrected size, I can't help but feel grateful for the outstanding service Lakeland Leather provided me. The journey from a small disappointment to great anticipation for the perfectly fitting jumper has been made possible by their care and dedication. Thank you, Lakeland Leather, for turning my initial setback into a delightful experience.
N Norma Appleby
77 days ago

Absolutely Delighted with Lakeland Leather’s Service and Quality!

My experience with lakelandleather.co.uk was nothing short of exceptional. Despite my initial ordering mistake, their customer service team swiftly responded to my email, promptly cancelling and refunding my incorrect item order. I then reordered the right item, which arrived in a timely manner. The softness of the leather exceeded my expectations, and the bag itself is simply stunning. I couldn't be happier with my purchase. Lakeland Leather truly delivers on both quality and customer service, making it a delightful shopping experience. Thank you lakelandleather.co.uk for your outstanding service!
D Diane Stockdale
77 days ago

Discover Exceptional Value and Style: A Crossbody Bag Lover’s Delight

Embarking on my quest for the perfect crossbody bags led me to lakelandleather.co.uk, and what a discovery it has been! The craftsmanship and attention to detail in their designs truly set them apart. Not only did I find quality beyond compare, but the variety of colors and styles left me spoilt for choice. In fact, I ended up purchasing three for myself, each in a different hue to match various outfits. What's more, the prices were surprisingly affordable for such high-quality products, making it easy for me to indulge without breaking the bank. And the best part? When I decided to share the joy of these bags with a dear friend, the excitement on her face upon receiving her own as a gift was priceless. If you're in search of a blend of quality and quantity, look no further than Lakeland Leather. Their crossbody bags will not only elevate your style but also make for perfect gifts that will be cherished.

Introduction:

Lakeland Leather (lakelandleather.co.uk) is a renowned online store that specializes in providing high-quality leather products. With a strong presence in the market for over 60 years, they have gained a reputation for their exceptional customer service and commitment to producing stylish and durable leather goods. In this editorial review, we will delve into various aspects of Lakeland Leather, evaluating its pros and cons to help you make an informed decision.

Pros:

- Premium Quality Products: Lakeland Leather sources its leather from trusted suppliers, ensuring top-notch quality and longevity. - Broad Product Selection: The website offers a wide range of leather products, including jackets, bags, accessories, and footwear, catering to diverse customer preferences. - Competitive Pricing: Despite the premium quality, Lakeland Leather provides affordable pricing, making it accessible to a wider customer base. - User-Friendly Website: Navigating through the website is seamless due to its intuitive layout and easy-to-use interface. - Free Returns and Exchanges: Customers have the flexibility to return or exchange their purchases for free within 30 days, adding convenience and confidence to the buying process. - Regular Promotions and Discounts: Lakeland Leather frequently offers promotions and discounts, enhancing the overall value for money.

Cons:

- Limited Loyalty Programs: Currently, Lakeland Leather does not offer a loyalty program which could provide additional benefits to frequent customers. - Mixed Customer Reviews: While the majority of customers have had positive experiences, there have been some mixed reviews regarding delivery times and customer service.

User Experience:

Navigating Lakeland Leather's website is a breeze, with a clean design and clear categorization. Users can easily browse through different product categories, quickly find what they're looking for, and make smooth transactions. The site is optimized for desktop and mobile devices, ensuring a seamless experience across all platforms. Product pages provide detailed information, including sizing guides and customer reviews, aiding in informed purchase decisions.

Pricing and Value for Money:

Lakeland Leather offers competitive pricing, considering the excellent quality of their products. While not the cheapest option on the market, the value for money is outstanding, as customers receive durable and stylish leather goods that stand the test of time.

Customer Service:

Lakeland Leather prides itself on exceptional customer service. Their dedicated support team is readily available to handle queries or concerns through various channels, including phone, email, and live chat. Prompt response times and helpful assistance contribute to a positive customer experience.

Product Quality and Selection:

Lakeland Leather maintains strict quality control standards, ensuring their products meet high expectations. By using premium materials and employing skilled artisans, they deliver durable and visually appealing leather goods. The extensive selection of products caters to a variety of tastes, styles, and occasions, ensuring there is something for everyone.

Website Usability:

Lakeland Leather's website is well-designed and user-friendly. The intuitive interface enables effortless navigation, and the search functionality allows customers to quickly find specific products. The secure checkout process and clear shipping information further enhance the website's usability.

Returns and Exchanges:

Lakeland Leather offers a hassle-free return and exchange policy, allowing customers to request a refund or exchange within 30 days of purchase. The process is straightforward, and the company covers the return shipping costs, ensuring a convenient experience for their customers.

Promotions and Discounts:

Lakeland Leather regularly introduces promotions and discounts, providing customers with enticing deals. Whether it's seasonal sales or limited-time offers, these promotions enhance the value for money and attract new customers.

Reputation:

Lakeland Leather has an established reputation and is highly regarded in the market. With over six decades of experience, they have gained the trust of customers who rely on their commitment to quality, exceptional services, and reliable products.

Payment Options:

Lakeland Leather offers a variety of convenient payment options, including major credit cards, PayPal, and Klarna. This flexibility ensures customers can choose the payment method that suits them best.

Loyalty Programs:

Currently, Lakeland Leather does not have a loyalty program, which may be a drawback for customers who frequently shop for leather goods and desire additional benefits.

Customer Reviews:

Customer reviews on Lakeland Leather are generally positive, highlighting the superior quality of products and excellent customer service. However, there are also a few mixed reviews regarding minor issues such as delivery delays or exchanges. Considering the overall customer sentiment, Lakeland Leather has built a solid customer base.

Community Involvement:

Lakeland Leather actively participates in community initiatives and charity work. They support local organizations and contribute to causes that align with their values, displaying their commitment to giving back to the community.

Shipping and Costs:

Lakeland Leather offers reliable shipping services throughout the UK and internationally. The shipping costs and delivery times vary depending on the destination and chosen shipping method. Customers can find detailed information about shipping charges and delivery times on the website, ensuring transparency. In conclusion, Lakeland Leather impresses with its premium quality leather products, extensive selection, and user-friendly website. Despite a few minor drawbacks, the company's commitment to customer satisfaction, competitive pricing, and reliable customer service make it a trusted choice for leather enthusiasts.