Users Voice for Lampenwelt

64% users rated Terrible
3% users rated Poor
0% users rated Average
0% users rated Very Good
33% users rated Excellent
Pie Chart Review Representation for Lampenwelt
Lampenwelt Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 08 May 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 5 4.5 2.4 4.5 1 2.2
Oct 2022 5 4.7 2.6 3.6 1 1.4
Nov 2022 3.4 4.2 4 4.4 1 1.1
Dec 2022 5 5 5 5 5 5
Mar 2023 1 3.3 2.6 4.1 1.5 1.3
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Detailed Lampenwelt Review by

Introduction

Lampenwelt.de is a leading e-commerce site that specializes in providing a vast selection of lighting fixtures to customers worldwide. The online store has been in business for over ten years, and during that time, it has earned a reputation for quality, service, and excellent value for money. Customers can choose from over 50,000 products, with an extensive range of styles, colors, and designs available to suit any home or business.

Pros and Cons

Pros:
  • Extensive range of lighting fixtures to choose from
  • High-quality products that are built to last
  • Free shipping on orders over €50
  • Excellent customer service and helpful advice
  • Competitive prices and good value for money
Cons:
  • Some products may be more expensive than similar items on other sites
  • The website can be a little slow to load at times

User Experience

Lampenwelt.de offers an excellent user experience, with a simple and intuitive website interface that makes it easy for customers to find what they are looking for. The site is well organized, and products are clearly categorized, which helps customers to quickly find what they need. The search function is also robust, with filters that help narrow down search results to specific products, brands, or price ranges.

Pricing and Value for Money

Lampenwelt.de offers competitive pricing on its products, with regular promotions and discounts available to help customers save even more. It offers good value for money, with a wide range of affordable products available that are of high quality and built to last.

Alternatives

Alternatives to Lampenwelt.de include:
  • Ikea - for more affordable lighting options
  • Amazon - for a wider selection of lighting products
  • Home Depot - for lighting fixtures and home improvement supplies

Customer Service

Lampenwelt.de offers excellent customer service, with knowledgeable and friendly staff available to answer any questions or provide advice whenever needed. The site also has a comprehensive FAQ section that covers all the most common queries that customers may have.

Product Quality and Selection

Lampenwelt.de offers a vast selection of high-quality lighting fixtures, including chandeliers, lamps, wall lights, and outdoor lighting. All products are of excellent quality and built to last, with a wide range of styles and designs available to suit any taste.

Website Usability

The website is easy to use, with a simple and intuitive interface that makes it easy for customers to find what they need. Navigation is straightforward, and products are well-organized, making it easy to find what you are looking for quickly.

Returns and Exchanges

Lampenwelt.de offers a 30-day returns policy on all products, with free returns available for customers in Germany. Customers in other countries may need to pay for shipping costs when returning items.

Promotions and Discounts

Lampenwelt.de offers regular promotions and discounts on its products, with savings of up to 50% available on selected items. Customers can also sign up to the site's newsletter to receive exclusive offers and promotions.

Reputation

Lampenwelt.de has an excellent reputation for providing high-quality lighting fixtures at competitive prices. The site is well-known for its excellent customer service and helpful staff, and it has received numerous positive reviews from satisfied customers.

Payment Options

Lampenwelt.de accepts a wide range of payment options, including credit and debit cards, PayPal, bank transfer, and Amazon Pay.

Loyalty Programs

Lampenwelt.de does not currently offer a loyalty program.

Customer Reviews

Lampenwelt.de has received numerous positive customer reviews on independent review sites, including Trustpilot and Google Reviews. Customers praise the site's excellent selection of products, high-quality items, and competitive prices, as well as its helpful customer service.

Community Involvement

Lampenwelt.de is actively involved in its local community, supporting various charitable organizations and initiatives. The site also runs a blog, which features articles and guides on lighting design, home decor, and more.

Shipping and Costs

Lampenwelt.de offers free shipping on orders over €50, with delivery times depending on the location of the customer. Shipping costs for orders under €50 vary, depending on the size and weight of the items ordered. International shipping is also available, with fees calculated at checkout.

Lampenwelt Recent User Reviews

User Rating

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Reviewer Name: Frank Marks

Review Submission Date: 2022-11-24

Review Title: 3 x item delivered and faulty again.what an utter shambles, whatever you do don’t buy from these people you will regret it.
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Review Description: Not sure where to start!Customer service useless, but they are good at saying sorry.Items received either damaged, or wrong.Returns take weeks and despite numerous phone calls I cannot get my money back.After much delay my money has been returned and I am told the replacement light is on the way

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Reviewer Name: Elena

Review Submission Date: 2022-01-06

Review Title: Awful service - no refund
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Review Description: Awful service: we ordered lamps for Christmas presents. They were never delivered, and no refund was made. The company is the worst I have seen. Please avoid this company at any costs

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Reviewer Name: Ben Bom

Review Submission Date: 2021-12-06

Review Title: Ordered lamps, didnt come, service process unacceptable
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Review Description: Ordered lamps, didn't receive them after 2 weeks.Service is only able to help me when filling out a form which i cannot fill out myself because data is not available to me.Either I can put more time into figuring out why the lampenwelt.de supply chain failed and try to get replacement, or just order at a different shop I guess

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Reviewer Name: MARY COPE

Review Submission Date: 2021-09-22

Review Title: Why don’t you put a returns label and…
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Review Description: Why don’t you put a returns label and info on delivery. I have been waiting for a returns label for 2 weeks, I wrote again last weekend for another. Stupidly, I ordered lights before moving into a bungalow being renovated so couldn’t see how the lights would look, now I need to return 2 pairs of bedside lights. It would be nice if someone was helpful, I cannot find the order number. I’m probably too old to be ordering on line , but I NEED my money back.m

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Reviewer Name: Gabriel Abrego

Review Submission Date: 2021-08-13

Review Title: 2-3 days delivery time shown, it’s been 12 days…
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Review Description: I ordered a few lamps with delivery time of 2-3 days. After 12 days, I decided to cancel as they were never shipped. Customer service was not even apologetic. They just issued the refund. It’s a shame as I try to avoid buying from Amazon to support business directly but these kind of experiences make me reconsider…

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Reviewer Name: KING

Review Submission Date: 2021-06-01

Review Title: I ordered lights for my agency 8 days…
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Review Description: I ordered lights for my agency 8 days ago from Lumiere.fr - still have not received the order - chronopost nor the lumiere.fr knows where my order is. My gallery opening is friday night and I have no hope to receive my order.

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Reviewer Name: Fraser Marshall

Review Submission Date: 2021-05-27

Review Title: Delivered on time and product as…
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Review Description: Delivered on time and product as advertised ....very pleased

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Reviewer Name: Anthony David

Review Submission Date: 2021-05-26

Review Title: Absolutely useless
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Review Description: Absolutely useless. I called to get some technical assistance. The Lady said some would contact me....nothing. I got an email which was totally misguided. Then I called again, another lady said I should email the person who emailed me originally. I Sent an email a week ago and ........... I definitely will not be recommending this company to anyone.

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Reviewer Name: Christopher

Review Submission Date: 2021-04-05

Review Title: Waiting 10 days so far to get a Return…
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Review Description: Waiting 10 days so far to get a Return number. Slow to answer and not helpful at all. If you buy from this company in the UK, do not expect to be able to easily return goods.

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Reviewer Name: Anupam Sinha

Review Submission Date: 2021-03-02

Review Title: I bought an outdoor light for the…
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Review Description: I bought an outdoor light for the driveway through amazon for 83 pounds.for some reason I had to cancel before delivery.lampenwelt still delivered the light and refunded the money as well.I e-mailed them and they promptly replied.this is a truly 5 star company and I now know where to go for any lighting needs.superb experience.cant believe some of the negative reviews

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