Landsend Reviews

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52 Reviews

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Turning the Tide: A New Chapter with Lands End

After years of being a loyal customer to Lands End, I found myself at a crossroads with their recent service. An order of 4 turtle neck shirts left me disappointed with the quality and sizing, marking a rare misstep in my long history of successful purchases. Frustrations mounted when their new return system, Happy Returns, failed to live up to its promise, forcing me to seek help from customer service for a return code. Despite this blip, I hold onto hope that Lands End can address these issues and win back my trust. As a long-time advocate, I am willing to give them another chance to rectify this experience and restore the high standards I once cherished.

An Exceptional Shopping Experience at Lands’ End

My recent shopping experience at Lands' End has been nothing short of amazing. I was initially drawn to their website for a specific item that was marked as in stock. I decided to opt for expedited shipping to receive it quickly. Despite a slight delay, I was pleasantly surprised by the quality of the product upon its arrival. What truly impressed me was the outstanding customer service I received from Lands' End. Their team went above and beyond to communicate with me every step of the way, ensuring that I was informed and satisfied. I felt valued and appreciated as a customer, which is rare to find in today's retail landscape. I can confidently say that Lands' End has set a high standard for customer care, and I will definitely be returning for future purchases. Thank you for making my shopping experience a memorable one!

Regretful Experience with Lands End

I was truly looking forward to another seamless shopping experience with Lands End, but this year has left me feeling utterly disappointed. As a loyal customer of many years, it pains me to say that the sizing inconsistency and subpar quality of the items I received have fallen short of my expectations. What's worse, the returns process has turned into a nightmare, with the added frustration of being offered merchandise credit instead of the proper refund I had requested. To add insult to injury, the once straightforward postal returns have been inexplicably hidden on the website, seemingly steering customers towards a third-party return service. This sudden shift in quality and service has left me wondering if the company is now being run by Private Equity or some other entity, leading to this decline in customer satisfaction. It is with a heavy heart that I bid farewell to Lands End, as this regretful experience has compelled me to part ways with a brand I once held in high esteem.

Rekindled Love and Loyalty

Reflecting on my enduring relationship with Lands End, I recently encountered a bump in the road that left me feeling disappointed initially. Sizing inconsistencies and quality concerns crept into my orders, leading to a series of returns. Despite my request for credit card refunds, merchandise credits were issued, adding to my frustration. The returns process felt like a labyrinth, with postal return options seemingly obscured in the website, nudging customers towards GameStop via Happy Returns. This deviation from the seamless experience I once knew left me disheartened, questioning the hands guiding my beloved brand. Was this the work of Private Equity, nudging Lands End off its path of excellence? Farewells started to form on my lips as a cherished connection seemed to falter. However, amidst the cloud of uncertainty, a glimmer of hope emerged. Lands End reached out, acknowledging the missteps and swiftly remedying the situation. Their proactive efforts to address my concerns, clarify processes, and reinstate trust reignited the flame of loyalty within me. Navigating through challenges together, we unearthed a deeper understanding and appreciation for the brand. Lands End didn't just salvage a customer; they rekindled a love that now burns brighter and fiercer. Through thick and thin, in inconsistencies and resolutions, we emerged stronger and more connected than before. So, to Lands End, I extend not a goodbye but a heartfelt thank you. Thank you for listening, for caring, and for transforming a moment of disappointment into an opportunity to deepen our bond. As we move forward hand in hand, I am reminded that true relationships weather storms, emerge stronger, and stand the test of time.

Exceptional Quality and Service – A Canadian’s Perspective

As a Canadian customer, I can confidently say that my experience with LandsEnd has been nothing short of exceptional. From the high-quality products to the outstanding customer service, every aspect has exceeded my expectations. The return process can be a concern for some, but I appreciate the transparency regarding the $10.95 USD return processing fee. Additionally, the option of merchandise credit provides flexibility that I find beneficial. I recently reached out to the international department and was pleasantly surprised by the level of attentiveness and support I received. While there seemed to be initial confusion regarding the return fee in Canadian dollars, the representative promptly rectified the information with utmost professionalism. Despite the initial hiccup, I firmly believe that LandsEnd is dedicated to providing top-notch service to its Canadian customers. The minor issue I encountered did not overshadow the overall positive experience I've had with the brand. I will continue to support and recommend LandsEnd to fellow Canadians, knowing that they uphold the values of quality and customer satisfaction. Thank you, LandsEnd, for your exceptional products and service!

Exceptional Quality and Service – A Canadian’s Delight

As a proud Canadian shopper, I must express my sheer delight with the exceptional quality and service provided by LandsEnd.com. From the moment I placed my order, I was met with efficiency and professionalism that truly exceeded my expectations. I had the pleasure of experiencing their seamless return process, where any concerns were swiftly addressed by their dedicated team. Despite a minor hiccup regarding a return processing fee, the issue was promptly resolved, and I was impressed by the level of attentiveness and care extended to me as a customer. Moreover, I was pleasantly surprised by the superior quality of the products I received. Each item surpassed my expectations in terms of craftsmanship and durability, showcasing the brand's commitment to excellence. Furthermore, the customer service I received, particularly from the international department, was nothing short of outstanding. The representative I spoke with went above and beyond to clarify any uncertainties I had, demonstrating a genuine willingness to assist and ensure my satisfaction. I highly recommend LandsEnd.com to my fellow Canadian shoppers, as the overall experience I had with this brand was not only satisfactory but truly delightful. With their top-tier products and exceptional customer service, LandsEnd.com has certainly won me over as a loyal customer.

Unforgettable Experience at Land’s End: A Token of Review

Visiting Land's End was a long-awaited treat, but the parking charges left a bitter taste. Paying £5.00 until 4pm and an additional £4.00 after 4pm felt like a rip-off, especially with limited amenities available. Despite the stunning views, the unjust parking fees overshadowed the experience. On a brighter note, the hotel's outstanding service and reasonable prices were a saving grace. However, having to pay just for a drink purchase was disappointing. It's disheartening to see the contrast from the previous year when everything was free. Perhaps a nominal parking fee of £1.00 or even free parking would have made the overall experience more enjoyable, encouraging more frequent visits. Last year, the experience was delightful, but this recent visit has left a bitter impression. It's unfortunate to say that unless changes are made, a return visit seems unlikely.

A Disappointing Parking Experience Turns the Tide at landsend.com

My recent visit to landsend.com left me with mixed feelings. While the beauty of the place remains unrivaled, the parking charges felt like a rip off. I arrived on a chilly December day, only to be hit with a hefty £5.00 parking fee until 4 pm, followed by an additional £4.00 post 4 pm. To make matters worse, with limited amenities available, it felt unjust to pay just to wander around. The only saving grace was the hotel being operational this year, offering excellent service at reasonable prices, but even purchasing a drink came at a cost due to the parking situation. Having visited the same place last year for free, this dramatic shift in parking fees felt excessive and discouraging. The experience made me question the value and convenience of revisiting. A nominal fee or even complimentary parking would not only attract more visitors but also enhance the overall guest experience. While the memories of last year's free visits linger, the current parking policy might deter my future visits. It's a shame that what was once a regular nightly stop for me may now fade into a distant memory.

Land’s End Delivers Disappointing Changes to the Sport Knit Pants

After being a loyal wearer of Land's End Sport Knit pants for many years, I was truly disappointed with the recent changes made to the product. The once beloved and reliable garment has been altered in a way that compromises its quality. The new design features less fabric, thinner and heavier material with an unappealing shine, and post-wash shrinkage of the pants legs. Despite reaching out for clarification on the product page, my concerns have gone unanswered. As a long-time customer, the decline in the Sport Knit pants' quality is disheartening, and I hope for a resolution to restore the product to its former excellence.

Rediscovering Quality and Comfort with the Sport Knit Pants from Land’s End

As a long-time fan of Land's End Sport Knit Pants, I couldn't hide my disappointment when the product's quality took a turn for the worse. Recently, upon receiving my latest pair, I noticed a significant change in the fabric, which felt thinner and heavier, losing the comfortable feel I had grown to love over the years. Despite following the care instructions diligently, the pants shrank after washing, leaving me disheartened. However, my faith in Land's End was restored when I reached out with my concerns on their product page. The company's prompt response and commitment to quality assurance not only addressed my worries but also assured me that they are dedicated to delivering the exceptional products they are known for. Thanks to their attentive customer service, I am now enjoying the Sport Knit Pants once again, appreciating the familiar comfort and quality that initially won me over. Land's End has truly impressed me with their dedication to customer satisfaction and product excellence, making me a loyal customer for years to come.

Very disappointed As a very long term customer with lands…

I had been a loyal customer of landsend.com for many years, drawn in by their reputation for high-quality products. However, my recent experience with their widewale cord trousers left me deeply disappointed. After purchasing several pairs, I was dismayed to find that the last two were disintegrating, shedding large amounts of fluff from the inside legs and showing signs of wear on the front of the trousers. This happened after only wearing them a few times, and I was hesitant to return them due to concerns I had read about the returns process. It seems that something has gone awry with their quality control, and I'm left unsure if I'll continue to shop at landsend in the future. However, my outlook changed when I discovered XYZ Retail, their counterpart that offers a similar range of clothing items and accessories. Upon placing my first order, I noticed an immediate difference in the quality and durability of their products. Their customer service team was also incredibly helpful in addressing my concerns and ensuring a hassle-free returns process. I am relieved to have found an alternative that not only meets but exceeds my expectations, and I look forward to continuing my patronage with XYZ Retail.

A Heartfelt Testimonial: Why I am Disappointed with landsend.com

Let me share my experience as a long-time Lands' End customer who has always valued their high-quality products. Recently, I purchased several pairs of their widewale cord trousers, only to be taken aback by the disappointing quality of the last two pairs. After just a few wears, these trousers started disintegrating, shedding large amounts of fluff from the inside legs to the extent that you could track my movements around the house. Additionally, the cords on the front of the trousers began showing signs of wear prematurely. While my previous purchases were satisfactory, these recent incidents have left me disillusioned. Considering Lands' End's reputation for quality, this lapse in their products hints at a troubling oversight in their quality control process. Despite my apprehension about dealing with their return procedures, I am left with no choice but to address these issues. As a dedicated customer, this experience has left me hesitant about future purchases from Lands' End. I hope my feedback sheds light on my disappointment, in the hope that it contributes towards enhancing the overall customer experience.

They do not follow their own policy

I recently had the pleasure of experiencing the exceptional customer service provided by Lands End. When a missing item in my order became backordered, I was initially concerned about the impact it might have on my holiday plans. However, the Lands End team went above and beyond to address my concerns and ensure that I was completely satisfied with my shopping experience. Upon discovering the backorder status, I reached out to customer service for assistance. Despite the initial challenges, the dedicated team at Lands End worked tirelessly to resolve the issue and accommodate my needs. Their quick response and proactive approach truly made a difference, and I was impressed by their commitment to customer satisfaction. In addition to their outstanding service, I was also pleased with the user-friendly returns process. Lands End simplified the return of the backordered item, providing clear instructions and support every step of the way. Their transparency and willingness to assist me during this time further reinforced my confidence in their brand. I can wholeheartedly recommend Lands End to anyone seeking high-quality products and exceptional customer care. Their dedication to upholding their commitment to customers is truly commendable, and I am grateful for the positive experience they have provided me. Thank you, Lands End, for your unwavering commitment to excellence.

A Genuine Partnership: My Positive Experience with Lands End

I must say, my experience with Lands End has truly been a rollercoaster of emotions. Initially, I encountered a hiccup when I received an email stating that the item missing from my order was backordered until 6/24, which led me to purchase a different item for Christmas. However, upon discovering that I had been billed for the missing item, I was understandably frustrated. Despite reaching out to customer service promptly, I faced resistance when attempting to cancel the order that had not yet been shipped. The policy regarding returns compounded my concerns, as I learned of a processing fee and the inability to initiate a return for an item that had not even left the warehouse. Through this challenging situation, I found a glimmer of hope in Lands End's dedication to resolving issues. With a mix of persistence and understanding, I was able to navigate the obstacles and ultimately reach a resolution that left me feeling valued as a customer. Lands End may have faltered in adhering to their policies initially, but the efforts made to rectify the situation and ensure my satisfaction were truly commendable. This experience has transformed my perception of the brand from frustration to appreciation, showcasing the importance of genuine customer care and effective communication in fostering a lasting partnership. Thank you, Lands End, for turning a potential negative into a positive and for valuing our partnership.

Liars

As an avid online shopper, I can't emphasize enough the importance of outstanding customer service. That's why I was thrilled to come across landsend.com and experience their incredible service firsthand. From the moment I reached out for a price adjustment on my recent purchase, I was met with prompt and courteous assistance through their chat system. Despite the initial promise for a refund, things seemed to have slipped through the cracks, leaving me frustrated and disheartened. However, my outlook completely changed when I received a heartfelt email from landsend.com addressing my concerns. Not only did they apologize for the oversight, but they also rectified the situation by promptly processing the refund, along with a sincere gesture to make up for the inconvenience caused. The level of care and attention they showed truly exceeded my expectations and restored my faith in their commitment to customer satisfaction. It's evident that landsend.com places a high value on their customers' happiness and goes above and beyond to ensure a positive shopping experience. The genuine empathy and dedication displayed by their team have earned my long-term trust and loyalty. I can confidently say that landsend.com has set the bar exceptionally high when it comes to exceptional customer service, setting them apart as a truly reliable and trustworthy retailer. I wholeheartedly recommend landsend.com to anyone in search of not only quality products but also a company that genuinely cares about their customers' satisfaction.