Introduction

Lands' End is an American lifestyle brand that offers a wide range of clothing, accessories, footwear, and home products. They aim to provide high-quality products at affordable prices, with a focus on customer satisfaction. With both modern and classic styles, Lands' End prides itself on catering to a diverse clientele, from casual wear to business attire.

Pros and Cons

Pros: - Wide range of clothing options, from casual wear to business attire - High-quality products at affordable prices - Great customer service - Generous return policy - Community involvement Cons: - Limited selection of products in some categories - Shipping costs are not always included in the price

User Experience

The Lands' End website is easy to navigate, and they offer a variety of payment and shipping options. The site offers clear product descriptions, sizing charts, and reviews from other customers. Additionally, the site offers a feature where customers can chat with a stylist to help them make informed decisions on their purchases.

Pricing and Value for Money

Lands' End offers high-quality products at affordable prices. While some items may be more expensive than others, overall, the brand offers a great value for money. Additionally, they frequently offer promotions and discounts, which provide even more value to their customers.

Alternatives

Some alternatives to Lands' End include L.L. Bean, Eddie Bauer, and J.Crew. These brands offer similar clothing options and cater to similar demographics.

Customer Service

Lands' End prides itself on providing excellent customer service. They offer several ways to contact customer support, including phone, email, and live chat. Their representatives are knowledgeable and helpful, and they work diligently to address any customer concerns or issues.

Product Quality and Selection

Lands' End offers a wide range of high-quality products. They use premium materials and pay great attention to detail, ensuring their items are long-lasting and durable. While the selection of products in some categories may be limited, they offer a great variety of options in others.

Website Usability

The Lands' End website is easy to navigate and offers a great user experience. They provide clear product descriptions, sizing charts, reviews from other customers, and a chat feature with a stylist. Additionally, the site offers a variety of payment and shipping options, making the checkout process quick and easy.

Returns and Exchanges

Lands' End offers a generous return policy. They allow customers to return items for any reason, and they provide free shipping on returns. Additionally, they offer exchanges, making it easy for customers to get the perfect item.

Promotions and Discounts

Lands' End frequently offers promotions and discounts to their customers. They have a dedicated promotions page on their website, where customers can find the latest deals and offers. Additionally, they offer a loyalty program, which provides even more opportunities for discounts and promotions.

Reputation

Lands' End has a great reputation in the industry. They have been in business for over 50 years, and they have a loyal customer base. They are known for their high-quality products, excellent customer service, and community involvement.

Payment Options

Lands' End offers a variety of payment options, including credit cards, PayPal, and gift cards. They also offer financing through their credit card program, which provides additional benefits to customers.

Loyalty Programs

Lands' End offers a loyalty program called the Rewards Program. This program provides customers with points for every purchase they make, which can then be redeemed for discounts and promotions. Additionally, members of the Rewards Program get free shipping on all orders.

Customer Reviews

Lands' End has a great collection of customer reviews on their website. They allow customers to leave reviews on their products, which helps potential customers make informed decisions on their purchases. The reviews are honest and helpful, offering insights into the quality, sizing, and fit of the products.

Community Involvement

Lands' End is involved in several community initiatives, including donations to charity and environmental sustainability efforts. They partner with several organizations to promote positive change in their communities and worldwide.

Shipping and Costs

Lands' End offers a variety of shipping options, including standard, expedited, and express shipping. Shipping costs vary by the option chosen and the destination. Additionally, they often offer free shipping promotions, which provide additional value to their customers.

Akshita Ajitsariya Senior Editor

I'm Akshita Ajitsariya, a Master's in English student from the University of Delhi, and I am skilled in proofreading, editing, writing, and research. My passion for books extends beyond just reading them,...

Landsend Recent User Reviews

User Rating

5 stars

11

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Reviewer Name: Loulou

Review Submission Date: 2022-11-30

Review Title: I dropped a return in my mailbox…
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Review Description: I dropped a return in my mailbox 11/13/22. As of today 11/30, still no credit.. called LE, I was told the PO needs 20 days to deliver. Very strange that this is the only company that takes that long for a return to be credited.

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Reviewer Name: s graves

Review Submission Date: 2022-11-25

Review Title: Lands End does NOT honor coupons
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Review Description: I placed an order Thurs evening with a 50% off coupon. Fri morning I received a better coupon at 60% off. I logged in and there is now an even better coupon (70% off). Lands End would not honor either of the better coupons. All other stores I purchase from will honor a lower price coupon/sale within 5-10 days. So, I cancelled the order (note - there were 2 pr custom hemmed pants among other items) and re-ordered. There is so much I could say about their business model and being wasteful. So glad I don't have any LE stock!!

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Reviewer Name: Tony Strassen

Review Submission Date: 2022-11-25

Review Title: Won't stop emails.
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Review Description: My wife and I have shopped at Lands End in the past and been very happy with the products and service. Despite not having ordered recently I am being bombarded wit several marketing emails eac day. I have tried to alter the frequency or unsubscribe but it always say that the site is not available,. In a desperate to stop my mailbox filling up I have emailed direct to their customer service. If this doesn't work I will just block all their emails

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Reviewer Name: Tlj

Review Submission Date: 2022-11-23

Review Title: Poor Customer Service
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Review Description: Unfortunately I placed an online order by mistake. The next day I contacted customer service to cancel the order and was told I couldn't because it had shipped. I had no received an email verifying shipment but the customer service rep said it would be coming and the only option would be to pay the cost for returning back to them. Will never buy from Lands End again!!

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Reviewer Name: David H Schroeder

Review Submission Date: 2022-11-19

Review Title: Swimwear
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Review Description: Good price, something I needed and was satisfied with. Similar product bought earlier had worn well. Fast delivery.

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Reviewer Name: DANIEL TANNER

Review Submission Date: 2022-11-07

Review Title: Dog jacket…
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Review Description: Fast shipping product was just as stated could not ask for better service!!!!!!!!!!

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Reviewer Name: Joan Barnes

Review Submission Date: 2022-10-14

Review Title: Causes scratchiness
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Review Description: I have been buying Lands End cotton knit T-necks for decades. Quality has declined over the years, but they are still a reasonably good buy. However, there is a major problem with the last few I've purchased. The label in the back is painted on with something that doesn't completely adhere to the cloth. It's stiff and flaky, and it constantly scratches the back of my neck.

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Reviewer Name: Waiting again

Review Submission Date: 2022-10-07

Review Title: Must be the only company left that…
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Review Description: Must be the only company left that charges shipping both ways, then takes forever to refund your money for returns. Antiquated business model certain to fail. Will not order again.

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Reviewer Name: R.W. Pearson

Review Submission Date: 2022-10-06

Review Title: Sizing on waist not quite right
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Review Description: Returned pants waist was noticably too tight. Ordered the same waist size 34 that works on other brands, ie Dockers - but that was not good with the land's end pants. I wear Lee jeans a size 33 every day so wonder. Pants were easy to return but, then they shorted me on the refund too! Paid $43.99 refunded $28.04.If had got back what I paid, I might not felt burned, but now I will never shop them and they get this review too.

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Reviewer Name: Dave Stys

Review Submission Date: 2022-09-08

Review Title: Lands' End is the best for Tall Sizes
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Review Description: Lands' End is the best place for Tall sizes. They actually carry many of their best styles in Tall, including the more stylish fitted cuts, so I don't look like I'm wearing a baggy shirt. I definitely recommend Lands' End for Tall people who need nice, modern options.