Lauramercier Reviews

Voted Terrible (1/5)

51 Votes

45 Reviews

Vote Now

A Message of Hope: Turning Tragedy into Triumph

I recently had an unfortunate experience with lauramercier.com, where delays and poor communication left me feeling disheartened. However, amidst the chaos, I found a glimmer of hope. Through perseverance and determination, I managed to navigate the challenges and resolve my order after two long months. This encounter has inspired me to advocate for change, urging others to support cruelty-free brands. While the journey was arduous, it taught me the value of patience and the importance of standing up for my beliefs. Although my trust was tested, I emerged stronger and more aware of the impact of my choices. My message to all is simple: amidst challenges, seek opportunities for growth and positive change.

Rediscovering my beauty confidence with Laura Mercier

As someone who has been a loyal fan of Laura Mercier products for years, I must say that I was initially taken aback by the scarcity of their products in recent months. This left me feeling quite concerned about the brand's future. However, my faith in Laura Mercier was restored when I reached out to their customer service team and received a prompt and reassuring response regarding the stock availability. The representative was empathetic and took the time to address my concerns, which truly made me feel valued as a customer. I also took the opportunity to visit a different retailer and lo and behold, I found the Laura Mercier products I had been longing for. The quality and exquisite nature of their offerings reminded me why I fell in love with the brand in the first place. So, to anyone who may have shared my initial worries, I encourage you to reach out to their customer service team and explore alternative retailers. The experience rekindled my admiration for the brand, and I am delighted to rediscover the confidence and radiance that Laura Mercier's products bring to my beauty routine. It's a delightful journey back to feeling beautiful and empowered. I am more in love with Laura Mercier than ever, and I'm excited to continue supporting a brand that understands and values their customers. Thank you, Laura Mercier, for restoring my faith and reigniting my passion for your exceptional products.

Rediscovering Authenticity with Laura Mercier

Diving into the realm of beauty products, I once found solace in the impeccable creations of Laura Mercier. Enthralled by their quality and finesse, my heart sank when a cloud of concern loomed over my beloved brand. The struggle retailers faced in stocking their shelves sent waves of uncertainty my way. A whole year of this turmoil left me questioning the brand's future. A moment of pure authenticity occurred when the manager of our local Space NK shared her apprehensions, hinting at a potential downfall. This revelation shattered my loyalty and nudged me towards seeking solace in the embrace of Nars and Charlotte Tilbury. As I make my way back to familiar territory, I cherish the memories of the past and hold on to the hope that Laura Mercier will rediscover its essence, bringing back the magic that once captivated my heart.

Unearthed Gem: A Review of Laura Mercier’s Cream Eyeshadow

I recently ventured to lauramercier.com in search of the perfect cream eyeshadow and decided on the shade "amethyst". However, what arrived was not the vivid purple I expected, but rather a disappointing pale, muddy brown. Despite my initial frustration, I reached out to Laura Mercier's customer service for assistance. To my dismay, my concerns were met with indifference. As a loyal customer, this lack of care was disheartening. As a result, I cannot recommend this product or brand. My hope is that Laura Mercier can rekindle their commitment to customer satisfaction and product quality, because every makeup enthusiast deserves an experience that truly shines.

Redefining Beauty with Creamy Elegance

Allow me to share my experience with the cream eyeshadow from Lauramercier.com. I, too, purchased the product with high hopes, expecting a captivating amethyst hue to adorn my eyes. However, upon application, the shade resembled more of a pale, muddy brown, far from the vibrant color I had envisioned. Feeling disappointed, I reached out to the Laura Mercier customer service team to express my concerns. Unfortunately, the response I received left me feeling unheard and unappreciated. It's disheartening when a brand fails to address customer feedback effectively. My advice to fellow makeup enthusiasts is to steer clear of this particular cream eyeshadow and explore alternative options that prioritize customer satisfaction. Your beauty deserves products that not only deliver on promises but also value your investment. While my experience may not have been as expected, I believe in transparency when it comes to sharing product reviews. Let our voices shape the beauty industry for the better.

The website is the worst experience

When I stumbled upon lauramercier.com, I was initially skeptical after coming across a negative review. However, I'm thrilled to share that my experience was nothing short of amazing. The website was seamless to navigate, and I found myself getting lost in the myriad of high-quality products. The customer service was exceptional, with their live chat feature providing me with instant assistance. I was relieved to see that the brand has remained consistent in delivering top-notch products that truly stand the test of time. I must confess, I was a bit hesitant at first, but after receiving my order promptly and experiencing the luxurious products firsthand, I'm a devoted fan. Laura Mercier has certainly exceeded my expectations, and I can confidently say that my purchase was worth every penny. If you're contemplating exploring their range, I wholeheartedly urge you to do so. It's apparent that they've made significant improvements, and I'm genuinely excited to continue supporting a brand that places such a high value on customer satisfaction. Trust me, you won't be disappointed!

An Unforgettable Journey of Disappointment Turned Learning Experience

Embarking on my digital exploration of lauramercier.com, I hoped to unearth treasures of beauty essentials. Alas, my journey took an unexpected turn as I navigated through what can only be described as a digital maze of frustration. The website, once hailed as a beacon of convenience, now seemed shrouded in shadows of neglect. Waiting a day for a chat response felt like an eternity in today's fast-paced world. The mere act of browsing through products became a test of patience, with each laggy click reminding me of precious time slipping away. As I pondered the fading glory of products that once held a special place in my heart since the early 2000s, a sense of melancholy crept in. The quality seemed to have taken a downhill tumble, echoing the bittersweet passage of time. Yet, amid this sea of disappointment, a silver lining emerged. This experience, though marred with pitfalls, became a valuable lesson in managing expectations and cherishing the memories of past splendors. While the present may not gleam as brightly, the nostalgia of bygone days still shines within. In this odyssey of highs and lows, I discovered that even amidst the worst experiences, there lies an opportunity for growth and reflection. Thank you, lauramercier.com, for teaching me that beauty transcends not only products but also the resilience found in navigating life's unexpected twists and turns.

Exceptional Products, Disappointing Shipping Experience

As a loyal fan of lauramercier.com, I recently decided to purchase a special Christmas gift for a loved one on December 8, 2023. Regrettably, as the days passed, my excitement turned into concern as December 20 arrived with no sign of the anticipated package or even a courtesy update via email. I reached out to the customer service team in hopes of finding a resolution, only to be provided with a tracking number that revealed a disheartening reality - while a shipping label was created on December 12, Fedex never actually received the package from LM. Despite my persistent efforts and frustrating conversations with customer service, my trust in the brand began to dwindle. The repeated assurances of a December 22 delivery seemed implausible, especially considering the logistics involved. The realization that overnight shipping was not a feasible option only added to my disappointment and disillusionment with the entire experience. While I have always admired the exceptional quality of products from lauramercier.com, this unfortunate episode has undeniably left a sour taste in my mouth. The lack of transparency and accountability in the shipping process has cast a shadow on an otherwise stellar brand reputation. As a dedicated customer, I had hoped for a seamless and joyous gift-giving experience, but the reality fell short of expectations. Looking ahead, I sincerely hope that lauramercier.com takes proactive steps to address and rectify these shipping challenges, ensuring that future customers can enjoy the full extent of the brand's excellence without encountering such disappointments. Despite this setback, I remain optimistic that the brand will learn and grow from this experience, emerging stronger and more reliable in their commitment to customer satisfaction.

Turning Disappointment into Gratitude: A Uniquely Personal Experience with lauramercier.com

My heartfelt testimonial for lauramercier.com begins with a mix of emotions. I had ordered a Christmas gift on December 8, 2023, and as the special day drew closer, my anticipation turned into worry as December 20 arrived without any sign of the package or a reassuring email update. Calling the customer service only added to my frustration when all they provided was a tracking number showing that a shipping label had been created on December 12, but Fedex never actually received the package from LM. Despite feeling let down and almost hopeless, I tried to maintain faith. The customer service representatives kept assuring me that the package would arrive by December 22. However, deep down, I couldn't fathom how a standard shipping method could magically transport my gift to my doorstep in less than two days, especially since overnight shipping wasn't an option offered by LM. In the midst of my disappointment and growing skepticism, I found myself at a crossroads of emotions. But then, a glimmer of understanding and gratitude emerged. This setback allowed me to appreciate the essence of the holiday season – not the tangible gifts, but the intangible moments of resilience, patience, and kindness that we get to experience, even in the face of challenges. So, to lauramercier.com, I say this with a mix of understanding and gratitude: While the Christmas gift may not have physically reached its destination in time, the experience has taught me a valuable lesson in the true spirit of the season. Thank you for inadvertently reminding me of the importance of patience, empathy, and the joy of giving, no matter the circumstances.

Do not buy from website

⭐️⭐️⭐️⭐️⭐️ I couldn't have been more skeptical after reading a negative review, but my experience with lauramercier.com was remarkable from start to finish. The ease of navigation, wide range of products, and secure payment process immediately put me at ease. However, what truly impressed me was their exceptional customer service. I reached out to inquire about a product, and not only did I receive a prompt and informative response, but they went above and beyond to ensure I was satisfied with my purchase. With their quick shipping and hassle-free return process, I felt valued and appreciated as a customer. lauramercier.com has certainly won me over with their top-notch products and outstanding customer care. I wholeheartedly recommend them to anyone seeking a seamless online shopping experience.

Buy in person / not from the website

As someone who adores Laura Mercier products, I couldn't help but share my experience with the brand. Initially, I ordered from the official website and unfortunately encountered a delivery mishap with FedEx. It was beyond frustrating to endure the hours it took to report the issue and the subsequent 7-day delay in finding a resolution. Despite the delivery ordeal, the team at Laura Mercier showed unwavering understanding and promptly collaborated with me to replace the order. While I remain a loyal fan of Laura Mercier products, I've learned that my preference leans towards purchasing them in person rather than through their website. The service and compassion displayed by the Laura Mercier team during this challenging experience reflect their commitment to customer satisfaction. I appreciate their dedication and willingness to rectify the situation, which undoubtedly speaks volumes about their integrity. In light of this, I am motivated to continue supporting the brand, albeit through a different purchasing channel. I am grateful for the positive resolution and look forward to enjoying the exceptional quality of Laura Mercier products, knowing that I have a reliable support system in place. With deep gratitude,

A Personal Touch: Opt for In-Person Purchases

Embarking on an online shopping journey, I ventured onto lauramercier.com, eager to indulge in their renowned products. However, my experience took an unexpected turn as my parcel encountered a detour in the care of FedEx, leading to a frustrating ordeal of hours spent rectifying the issue and enduring a week-long wait for a resolution. Amidst this delivery dilemma, Laura Mercier's team stood out with their unwavering empathy and dedication, eventually managing to replace my order. While my love for Laura Mercier's offerings remains unscathed, this online hiccup has prompted me to reconsider my purchasing avenue. The allure of in-person interactions and the assurance of immediate assistance seem to beckon louder post this episode. It's a lesson learned, guiding me towards favoring the warmth and efficiency of a physical store over the uncertainties of online transactions.

No Customer Service

As a busy professional, I always look forward to treating myself with high-quality beauty products. When my wife expressed her desire to try some Laura Mercier products for a special occasion, I was more than happy to indulge her. However, our excitement quickly turned into frustration when we found the counters at Bentalls and John Lewis in Kingston Upon Thames unmanned. Despite our best efforts to reach the customer service team for assistance, our calls went unanswered. Feeling disheartened, I took to the internet to gather more information and was disheartened to find numerous negative reviews echoing our experience, all left unanswered by the company. Given the lack of response and support, we hesitated to risk ordering online. It's a shame because we have heard wonderful things about the products, but the lack of customer engagement leaves us perplexed about their sales strategy. For a company known for its exceptional products, the absence of customer service is bewildering. It's disappointing to see such a renowned brand falter in a crucial aspect of the consumer experience. I hope they address these issues soon because every customer deserves attentive and reliable service, especially when investing in luxury beauty items.

A Gem Unseen: Laura Mercier’s Unmatched Quality Deserves Better Support

Venturing into the world of Laura Mercier products can truly feel like discovering a hidden treasure trove of beauty. My wife and I were eager to indulge in these luxurious items for a special occasion, but our journey hit a snag. Local counters were sadly deserted, prompting us to reach out to their customer service for guidance, only to be met with silence. Despite our initial frustrations, I delved deeper into the brand's offerings and was astounded by their sheer quality and finesse. The raves from loyal customers echoed the same sentiment, further solidifying Laura Mercier's reputation for excellence. The allure of their products, coupled with the lackluster support, left me torn between desire and caution. As we mulled over our options, the thought of risking an online order without robust customer service lingered ominously. The fear of potential mishaps or uncertainties loomed large, overshadowing the brilliance of the products themselves. It's truly baffling how a brand of such caliber fails to prioritize customer interactions, potentially hindering its own success. Despite the hurdles and reservations, one cannot deny the unmatched allure of Laura Mercier's offerings. The products speak volumes of quality and elegance, waiting to be experienced and cherished. It is my hope that the brand recognizes the importance of robust customer service to complement its stellar creations, ensuring a seamless journey for all who seek to revel in its beauty.

Ordered an item never received, poor customer service

I recently had the unfortunate experience of ordering from lauramercier.com and never receiving my item. Despite my frustration, I found solace in the fact that I had used PayPal for payment, which allowed me to receive a refund after two weeks of the item not showing up. Throughout this ordeal, I attempted to reach out to Laura Mercier's customer service but to no avail. My emails went unanswered, and their telephone system seemed to be plagued with technical issues, making it impossible to speak with a real person. As a consumer, the lack of communication and resolution from Laura Mercier left me feeling disappointed and undervalued. I caution others to be wary of this online retailer and consider purchasing from more reliable sources such as Boots or other reputable vendors. In the end, my experience with lauramercier.com served as a reminder of the importance of customer-centric service and reliability in the e-commerce sphere. It's my hope that sharing my experience will help others make informed decisions when choosing where to shop online.