Users Voice for Lauramercier

79% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
21% users rated Excellent
Pie Chart Review Representation for Lauramercier
Lauramercier Overall rating
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Returns/Refunds
User Interface
Quality

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Review article published on: 11 Oct 2019

Last updated by on 11 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 2.2 3.7 1 4.8 4.1 1.8
Oct 2022 1 2.5 1 4.2 3.9 2.8
Nov 2022 5 3 1 3.9 4.1 2
Dec 2022 5 5 5 5 5 5
Mar 2023 1 5 1 3.1 3 5
Line Chart for Rating of peer stores

lauramercier.com

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shein.com

Detailed Lauramercier Review by

Introduction

Lauramercier.com is a well-known name in the beauty industry, offering a wide range of makeup and skincare products. Founded in 1996 by Laura Mercier, a world-renowned makeup artist, the brand focuses on enhancing natural beauty through its high-quality products.

Pros and Cons

Pros:
  • Extensive range of makeup and skincare products.
  • High-quality products with proven effectiveness.
  • User-friendly website with easy navigation.
  • Responsive customer service team.
Cons:
  • Products can be expensive compared to similar brands.
  • Limited shade options for some products.

User Experience

The website offers a seamless user experience, with clear and easy-to-follow navigation. Users can browse products by category or search for specific items. Product pages are informative, with clear descriptions, ingredient lists, and reviews from other users.

Pricing and Value for Money

The prices of lauramercier.com products are on the higher side, but the brand offers high-quality products that deliver proven results. Customers get good value for their money by investing in products that are effective and long-lasting.

Alternatives

Some comparable brands to Laura Mercier include Bobbi Brown, Giorgio Armani Beauty, and NARS. These brands offer similar high-quality products, but with different price points and packaging.

Customer Service

Lauramercier.com offers responsive customer service through email and phone options, as well as a live chat feature on their website. The customer service team is knowledgeable and helpful, providing assistance to customers and resolving any issues promptly.

Product Quality and Selection

The quality of Laura Mercier's products is exceptional, with a wide range of options for makeup and skincare. The brand is known for its tinted moisturizers, setting powders, and blushes, which are highly rated by beauty enthusiasts.

Website Usability

The website is user-friendly and easy to navigate, with clear categories for browsing products. The search feature is effective, and users can filter products by various criteria, such as skin type or shade range.

Returns and Exchanges

Lauramercier.com offers a hassle-free return and exchange policy, allowing customers to return products within 30 days of purchase for a full refund or exchange. The brand also covers the cost of shipping for returns and exchanges.

Promotions and Discounts

The brand offers promotions and discounts throughout the year, including free samples with purchases and discount codes for first-time shoppers. Customers can sign up for the brand's email newsletter to stay up-to-date on current promotions.

Reputation

Laura Mercier has a solid reputation in the beauty industry, known for its high-quality products and effective skincare solutions. The brand has received numerous awards and accolades for its products, and has a loyal following of dedicated customers.

Payment Options

Customers can pay for their orders using major credit cards, PayPal, and Apple Pay. The website uses secure payment processing to ensure that customer information is kept safe.

Loyalty Programs

Lauramercier.com offers a loyalty program for customers, where they can earn rewards points for shopping, liking and sharing products on social media, and writing reviews. Rewards points can be redeemed for discounts on future purchases.

Customer Reviews

Customer reviews on lauramercier.com are overwhelmingly positive, with many customers praising the quality and effectiveness of the products. Reviews provide helpful insights into specific products and their results, making it easier for customers to make informed purchasing decisions.

Community Involvement

Laura Mercier is actively involved in supporting various charitable organizations, including the Laura Mercier Ovarian Cancer Fund, which provides funding for research and education about ovarian cancer.

Shipping and Costs

Lauramercier.com offers free shipping on orders over $65, with standard shipping rates starting at $5.95 for orders under $65. The website also offers expedited shipping options for an additional fee. Shipping is available within the United States and internationally.

Lauramercier Recent User Reviews

User Rating

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Reviewer Name: Laura Pool

Review Submission Date: 2022-12-19

Review Title: They have turned into a sketcy company
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Review Description: They have turned into a sketcy company. Email says your order is shipped but no tracking. I've called twice and chatted on website twice. No resolution. Now their website is down and their customer service line does not take calls. They sent me an email requesting a review. Response back was my review did not meet their guidelines. Cause I couldn't give them a positive review on the order they never sent??? Wonder how much $$$ they are making from people who lose track of orders or don't bother disputing their credit card.

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Reviewer Name: Cathy Devine

Review Submission Date: 2022-12-14

Review Title: Same problem as Shayna
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Review Description: Same problem as Shayna! They took my $ but no products received or tracking.

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Reviewer Name: Danielle M

Review Submission Date: 2022-11-11

Review Title: Malfunctioning website
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Review Description: I love the makeup and normally buy through Sephora but they didn’t the color I wanted. I have tried for days to order through the site but the pay pal link won’t work and their chat function doesn’t either. Extremely difficult and disappointing.

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Reviewer Name: Heather Joyce-Byers

Review Submission Date: 2022-09-13

Review Title: Terrible
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Review Description: Terrible! Twice received the incorrect product. In person customer service is terrible. No one will listen the the customer. Will not shop here again!

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Reviewer Name: Concerned Customer

Review Submission Date: 2022-07-23

Review Title: customer service is horrific
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Review Description: don't try to ask a question about their product, they have employees who will either lie or have zero product info, it is shocking how bad the customer service is

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Reviewer Name: Caroline Love

Review Submission Date: 2022-02-11

Review Title: Worst customer service I have received…
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Review Description: Worst customer service I have received in a very long time

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Reviewer Name: Amanda Fay

Review Submission Date: 2021-10-14

Review Title: After using Chanel make-up for a long…
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Review Description: After using Chanel make-up for a long time I decided to try Laura Mercier. I wasn't disappointed and love the eyeshadow the most as it lasts all day without retouching. Will certainly purchase more products and certainly recommend.

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Reviewer Name: Adriana Vergara

Review Submission Date: 2021-09-10

Review Title: Bad customer service
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Review Description: Bad customer service! I called and asked why they didn’t send me some examples the website said I was going to get with my purchase. The connection on the phone was really bad and I was told that I won’t get anything this time, but maybe with my next purchase.

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Reviewer Name: Nabia Ghulam Ali

Review Submission Date: 2021-08-29

Review Title: Tinted moisturiser doesn't moisturise after all
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Review Description: I purchased Laura Mercier's tinted moisturiser (skin perfector) recently. It is suppose to be a moisturiser as well as provide a mild coverage and sun protection. I have dry skin around the mouth and cheeks area with an oily T-zone. When I apply it on face, I end up 'flaring up' those dry patches and it looks terrible. If I apply a separate moisturiser underneath then it doesn't sit well. For me, it must atleast moisturise my skin to begin with. I am not very happy with the results tbh.

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Reviewer Name: Andy

Review Submission Date: 2021-05-21

Review Title: Love their tinted moisturiser
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Review Description: Love their tinted moisturiser. Used it for a few years now! Great product.