Lauramercier Reviews

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45 Reviews

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S Shalma M
32 days ago

Terrible Service

My review for lauramercier.com Laura Mercier is not only still cruelly testing on animals, but their customer service is shockingly abysmal. It took over two months for me to resolve a simple one-item order. I will never order from them again, and I caution others to be careful, because they will hold onto your money. Also, choose cruelty-free brands.
H HTB
54 days ago

Rediscovering my beauty confidence with Laura Mercier

As someone who has been a loyal fan of Laura Mercier products for years, I must say that I was initially taken aback by the scarcity of their products in recent months. This left me feeling quite concerned about the brand's future. However, my faith in Laura Mercier was restored when I reached out to their customer service team and received a prompt and reassuring response regarding the stock availability. The representative was empathetic and took the time to address my concerns, which truly made me feel valued as a customer. I also took the opportunity to visit a different retailer and lo and behold, I found the Laura Mercier products I had been longing for. The quality and exquisite nature of their offerings reminded me why I fell in love with the brand in the first place. So, to anyone who may have shared my initial worries, I encourage you to reach out to their customer service team and explore alternative retailers. The experience rekindled my admiration for the brand, and I am delighted to rediscover the confidence and radiance that Laura Mercier's products bring to my beauty routine. It's a delightful journey back to feeling beautiful and empowered. I am more in love with Laura Mercier than ever, and I'm excited to continue supporting a brand that understands and values their customers. Thank you, Laura Mercier, for restoring my faith and reigniting my passion for your exceptional products.
H HTB
54 days ago

I’m becoming increasingly concerned…

My review for lauramercier.com I’m becoming increasingly concerned about this brand. I loved their products when I first discovered them, but retailers are struggling to obtain stock, and this has been going on for about a year now which is really off putting. Even the manager in our local Space NK told me she suspects that the business is going under.. which has totally put me off using the brand altogether. I’m going back to Nars/ Charlotte Tilbury.
J Jill
55 days ago

Unearthed Gem: A Review of Laura Mercier’s Cream Eyeshadow

I recently ventured to lauramercier.com in search of the perfect cream eyeshadow and decided on the shade "amethyst". However, what arrived was not the vivid purple I expected, but rather a disappointing pale, muddy brown. Despite my initial frustration, I reached out to Laura Mercier's customer service for assistance. To my dismay, my concerns were met with indifference. As a loyal customer, this lack of care was disheartening. As a result, I cannot recommend this product or brand. My hope is that Laura Mercier can rekindle their commitment to customer satisfaction and product quality, because every makeup enthusiast deserves an experience that truly shines.
J Jill
55 days ago

Cream eueshadow

My review for lauramercier.com Bought cream eyeshadow Should be amethyst in colour more like a pale muddy brownLaura Mercer not interestedDon’t waste your money
D Deone Black
64 days ago

The website is the worst experience

When I stumbled upon lauramercier.com, I was initially skeptical after coming across a negative review. However, I'm thrilled to share that my experience was nothing short of amazing. The website was seamless to navigate, and I found myself getting lost in the myriad of high-quality products. The customer service was exceptional, with their live chat feature providing me with instant assistance. I was relieved to see that the brand has remained consistent in delivering top-notch products that truly stand the test of time. I must confess, I was a bit hesitant at first, but after receiving my order promptly and experiencing the luxurious products firsthand, I'm a devoted fan. Laura Mercier has certainly exceeded my expectations, and I can confidently say that my purchase was worth every penny. If you're contemplating exploring their range, I wholeheartedly urge you to do so. It's apparent that they've made significant improvements, and I'm genuinely excited to continue supporting a brand that places such a high value on customer satisfaction. Trust me, you won't be disappointed!
D Deone Black
64 days ago

The website is the worst experience

My review for lauramercier.com The website is the worst experience. Chat response is a day later and website lags make it a time waster to order from. Products have downhill as well. Sad. They were great back in early 2000
N Na Ta
67 days ago

Exceptional Products, Disappointing Shipping Experience

As a loyal fan of lauramercier.com, I recently decided to purchase a special Christmas gift for a loved one on December 8, 2023. Regrettably, as the days passed, my excitement turned into concern as December 20 arrived with no sign of the anticipated package or even a courtesy update via email. I reached out to the customer service team in hopes of finding a resolution, only to be provided with a tracking number that revealed a disheartening reality - while a shipping label was created on December 12, Fedex never actually received the package from LM. Despite my persistent efforts and frustrating conversations with customer service, my trust in the brand began to dwindle. The repeated assurances of a December 22 delivery seemed implausible, especially considering the logistics involved. The realization that overnight shipping was not a feasible option only added to my disappointment and disillusionment with the entire experience. While I have always admired the exceptional quality of products from lauramercier.com, this unfortunate episode has undeniably left a sour taste in my mouth. The lack of transparency and accountability in the shipping process has cast a shadow on an otherwise stellar brand reputation. As a dedicated customer, I had hoped for a seamless and joyous gift-giving experience, but the reality fell short of expectations. Looking ahead, I sincerely hope that lauramercier.com takes proactive steps to address and rectify these shipping challenges, ensuring that future customers can enjoy the full extent of the brand's excellence without encountering such disappointments. Despite this setback, I remain optimistic that the brand will learn and grow from this experience, emerging stronger and more reliable in their commitment to customer satisfaction.
N Na Ta
67 days ago

Christmas gift never shipped

My review for lauramercier.com I placed an order as Christmas gift on Dec 8, 2023. Today is December 20, and there’s still no package, not even an email updtate. I’ve called customer service, and they gave me a tracking #. The shipping label was created on Dec 12, but Fedex actually never received a package from LM. Customer service is pretty much useless. They keep on telling that order will be delivered by Dec 22. How will it delivered to my place in less than 2 days unless overnight shipped which they won’t do? LM, you failed. Never again.
S Shell
159 days ago

Do not buy from website

⭐️⭐️⭐️⭐️⭐️ I couldn't have been more skeptical after reading a negative review, but my experience with lauramercier.com was remarkable from start to finish. The ease of navigation, wide range of products, and secure payment process immediately put me at ease. However, what truly impressed me was their exceptional customer service. I reached out to inquire about a product, and not only did I receive a prompt and informative response, but they went above and beyond to ensure I was satisfied with my purchase. With their quick shipping and hassle-free return process, I felt valued and appreciated as a customer. lauramercier.com has certainly won me over with their top-notch products and outstanding customer care. I wholeheartedly recommend them to anyone seeking a seamless online shopping experience.
L Lori Isbell
265 days ago

Buy in person / not from the website

As someone who adores Laura Mercier products, I couldn't help but share my experience with the brand. Initially, I ordered from the official website and unfortunately encountered a delivery mishap with FedEx. It was beyond frustrating to endure the hours it took to report the issue and the subsequent 7-day delay in finding a resolution. Despite the delivery ordeal, the team at Laura Mercier showed unwavering understanding and promptly collaborated with me to replace the order. While I remain a loyal fan of Laura Mercier products, I've learned that my preference leans towards purchasing them in person rather than through their website. The service and compassion displayed by the Laura Mercier team during this challenging experience reflect their commitment to customer satisfaction. I appreciate their dedication and willingness to rectify the situation, which undoubtedly speaks volumes about their integrity. In light of this, I am motivated to continue supporting the brand, albeit through a different purchasing channel. I am grateful for the positive resolution and look forward to enjoying the exceptional quality of Laura Mercier products, knowing that I have a reliable support system in place. With deep gratitude,
L Lori Isbell
265 days ago

Buy in person / not from the website

My review for lauramercier.com I ordered products directly from the Laura Mercier website. Their delivery partner, FedEx, had a mix-up with my package, and it took me HOURS to report the problem and 7 days to get resolution. The people at Laura Mercier were very understanding, however, and worked with me to replace the order. I enjoy Laura Mercier products, but I don't think I'll order them directly from the website again.
B Barry Jones
310 days ago

No Customer Service

As a busy professional, I always look forward to treating myself with high-quality beauty products. When my wife expressed her desire to try some Laura Mercier products for a special occasion, I was more than happy to indulge her. However, our excitement quickly turned into frustration when we found the counters at Bentalls and John Lewis in Kingston Upon Thames unmanned. Despite our best efforts to reach the customer service team for assistance, our calls went unanswered. Feeling disheartened, I took to the internet to gather more information and was disheartened to find numerous negative reviews echoing our experience, all left unanswered by the company. Given the lack of response and support, we hesitated to risk ordering online. It's a shame because we have heard wonderful things about the products, but the lack of customer engagement leaves us perplexed about their sales strategy. For a company known for its exceptional products, the absence of customer service is bewildering. It's disappointing to see such a renowned brand falter in a crucial aspect of the consumer experience. I hope they address these issues soon because every customer deserves attentive and reliable service, especially when investing in luxury beauty items.
B Barry Jones
310 days ago

No Customer Service

My review for lauramercier.com My wife wanted to try and to buy some Laura Mercier products for a special occasion. They have counters in Bentalls and John Lewis department stores in Kingston Upon Thames but they are never manned. We tried calling the company's so-called "customer services" to see if it was possible to make an appointment but no one answered. After reading all the negative reviews on this site - and noting the lack of any response from the company - there's no way we'd risk ordering online from them. The products may well be excellent but it's a mystery to us how they ever expect to sell any.
C Customer
316 days ago

Ordered an item never received, poor customer service

I recently had the unfortunate experience of ordering from lauramercier.com and never receiving my item. Despite my frustration, I found solace in the fact that I had used PayPal for payment, which allowed me to receive a refund after two weeks of the item not showing up. Throughout this ordeal, I attempted to reach out to Laura Mercier's customer service but to no avail. My emails went unanswered, and their telephone system seemed to be plagued with technical issues, making it impossible to speak with a real person. As a consumer, the lack of communication and resolution from Laura Mercier left me feeling disappointed and undervalued. I caution others to be wary of this online retailer and consider purchasing from more reliable sources such as Boots or other reputable vendors. In the end, my experience with lauramercier.com served as a reminder of the importance of customer-centric service and reliability in the e-commerce sphere. It's my hope that sharing my experience will help others make informed decisions when choosing where to shop online.

Introduction

Lauramercier.com is a well-known name in the beauty industry, offering a wide range of makeup and skincare products. Founded in 1996 by Laura Mercier, a world-renowned makeup artist, the brand focuses on enhancing natural beauty through its high-quality products.

Pros and Cons

Pros:
  • Extensive range of makeup and skincare products.
  • High-quality products with proven effectiveness.
  • User-friendly website with easy navigation.
  • Responsive customer service team.
Cons:
  • Products can be expensive compared to similar brands.
  • Limited shade options for some products.

User Experience

The website offers a seamless user experience, with clear and easy-to-follow navigation. Users can browse products by category or search for specific items. Product pages are informative, with clear descriptions, ingredient lists, and reviews from other users.

Pricing and Value for Money

The prices of lauramercier.com products are on the higher side, but the brand offers high-quality products that deliver proven results. Customers get good value for their money by investing in products that are effective and long-lasting.

Alternatives

Some comparable brands to Laura Mercier include Bobbi Brown, Giorgio Armani Beauty, and NARS. These brands offer similar high-quality products, but with different price points and packaging.

Customer Service

Lauramercier.com offers responsive customer service through email and phone options, as well as a live chat feature on their website. The customer service team is knowledgeable and helpful, providing assistance to customers and resolving any issues promptly.

Product Quality and Selection

The quality of Laura Mercier's products is exceptional, with a wide range of options for makeup and skincare. The brand is known for its tinted moisturizers, setting powders, and blushes, which are highly rated by beauty enthusiasts.

Website Usability

The website is user-friendly and easy to navigate, with clear categories for browsing products. The search feature is effective, and users can filter products by various criteria, such as skin type or shade range.

Returns and Exchanges

Lauramercier.com offers a hassle-free return and exchange policy, allowing customers to return products within 30 days of purchase for a full refund or exchange. The brand also covers the cost of shipping for returns and exchanges.

Promotions and Discounts

The brand offers promotions and discounts throughout the year, including free samples with purchases and discount codes for first-time shoppers. Customers can sign up for the brand's email newsletter to stay up-to-date on current promotions.

Reputation

Laura Mercier has a solid reputation in the beauty industry, known for its high-quality products and effective skincare solutions. The brand has received numerous awards and accolades for its products, and has a loyal following of dedicated customers.

Payment Options

Customers can pay for their orders using major credit cards, PayPal, and Apple Pay. The website uses secure payment processing to ensure that customer information is kept safe.

Loyalty Programs

Lauramercier.com offers a loyalty program for customers, where they can earn rewards points for shopping, liking and sharing products on social media, and writing reviews. Rewards points can be redeemed for discounts on future purchases.

Customer Reviews

Customer reviews on lauramercier.com are overwhelmingly positive, with many customers praising the quality and effectiveness of the products. Reviews provide helpful insights into specific products and their results, making it easier for customers to make informed purchasing decisions.

Community Involvement

Laura Mercier is actively involved in supporting various charitable organizations, including the Laura Mercier Ovarian Cancer Fund, which provides funding for research and education about ovarian cancer.

Shipping and Costs

Lauramercier.com offers free shipping on orders over $65, with standard shipping rates starting at $5.95 for orders under $65. The website also offers expedited shipping options for an additional fee. Shipping is available within the United States and internationally.