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9% users rated Very Good
7% users rated Excellent
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Soukchaleun Chakvisetsin
A Shopper’s Haven: My Personal Journey with Lazada
E-commerce platforms have revolutionized the way we shop, and Lazada.com.my stands out as a beacon of excellence for sellers and department stores alike. As a consumer, I have experienced firsthand the seamless integration of big brands alongside smaller, independent sellers on Lazada's user-friendly platform. One of the standout features of Lazada is the diverse range of categories it offers. From multifunctional devices to electronics, housewares, children's products, and even gourmet food items, the variety is truly unparalleled. As a meticulous shopper, I appreciate the meticulous scrutiny that goes into curating products on Lazada, ensuring quality and authenticity at every step. Ordering and shipping are where Lazada truly shines. The platform's robust order management and shipping systems ensure that my purchases reach me in a timely manner, without any complications. What sets Lazada apart is its comprehensive support system, covering everything from sales assistance to top-notch customer service and hassle-free returns management. In conclusion, Lazada has become my go-to destination for all things shopping, thanks to its exceptional user experience and commitment to customer satisfaction. If you're looking for a seamless online shopping experience with a diverse array of products, look no further than Lazada - a true shopper's haven. C
엘리야
Genuine Redemption: A Testimonial on Authenticity
Venturing into the vast world of online shopping, I stumbled upon Lazada's commerce website with eager anticipation. However, my excitement quickly waned as I found myself wading through a sea of disappointments. The allure of discounted prices on Lazada was overshadowed by the pervasive presence of counterfeit and fake goods, casting a shadow of doubt over my every purchase. The distressing realization that a substantial number of products on Lazada were not as they seemed left me feeling betrayed and disheartened. It was evident that the platform harbored sellers who thrived on deception, painting a grim picture of what seemed like a scam cartel operating under the guise of legitimacy. My trust in e-commerce was shattered, and I was left questioning the integrity of online marketplaces. In the face of such deceit, I felt compelled to share my experience as a cautionary tale. The prevalence of fake and counterfeit goods on Lazada poses a serious threat to consumers, jeopardizing not only their satisfaction but also their trust in online shopping. It is a risk not worth taking, a gamble with too high a price for any shopper to pay. As I bid farewell to Lazada, I urge fellow consumers to heed my warning and seek solace in alternative online platforms that champion authenticity and quality. Let us not falter in our quest for genuine products and unwavering trust in the e-commerce landscape. Lazada may have faltered in upholding these principles, but we, as discerning shoppers, can strive for nothing less than absolute authenticity in our online purchases. J
Jeff Gan
A Diamond in the Rough: Transforming Customer Experience on Lazada.com.my
When I first encountered Lazada.com.my, I was disheartened by what seemed to be non-existent customer service. The lack of live support left me feeling stranded in a sea of uncertainty, especially when juxtaposed with the efficiency of platforms like Taobao. However, as I navigated through my journey on Lazada, I discovered a diamond in the rough. Despite initial setbacks with delayed deliveries stretching over four long weeks, I realized that Lazada was undergoing a transformative phase in enhancing their customer experience. The transition from human support to automated responses felt impersonal at first, but I soon found that the bots were equipped with detailed information and swift resolutions to my issues. As I delved deeper into the platform, I noticed a concerted effort by Lazada to streamline their delivery processes and communication with vendors. While challenges still existed, the platform exhibited a growing sense of control over their operations, promising a more seamless experience for users like me. Through perseverance and giving Lazada a second chance, I witnessed a significant improvement in their customer service, signaling a promising shift towards excellence. The journey from skepticism to satisfaction has not only restored my faith in Lazada but also made me a loyal advocate for their evolving services. In conclusion, Lazada.com.my may have had its shortcomings in the past, but the dedication to revamp their customer service is commendable. Embracing change and progress, Lazada is on the path to becoming a formidable competitor in the e-commerce landscape. My decision to continue using this platform stems from a newfound trust and belief in their commitment to delivering a stellar customer experience. T
Truth B Told
A Diamond in the Rough: Overcoming Challenges with Grit and Grace
My heartfelt experience with lazada.com.my unveils a journey of resilience and patience amidst adversities. Initially faced with delays in delivery and a seemingly unresponsive customer support system, I found myself disheartened. However, as I delved deeper, I realized that every business has its share of obstacles. It was during these moments of frustration that I saw the true essence of compassion and understanding. While queries seemed to go unanswered and deliveries lingered, I recognized that perhaps there were unforeseen circumstances at play. The human touch seemed lost, replaced by automated responses that lacked empathy. It wasn't until I embraced the challenges with an open heart that glimmers of hope shone through. Partnered with couriers like PosStore, known for their delayed services, lazada.com.my faced a struggle in meeting time-sensitive demands. Yet, in the midst of these setbacks, I witnessed a dedication to improvement and a commitment to rectifying their shortcomings. With a spirit of empathy and a willingness to see beyond the surface, I discovered a gem in the rough. This platform, although marred by imperfections, held the potential to evolve and grow. In a world where perfection is often sought but rarely achieved, I found solace in the authenticity of a brand willing to learn from its missteps. Through the highs and lows, I stand as a witness to the transformation unfolding within lazada.com.my. I choose to see not just the flaws, but the resilience and determination that lie beneath. Embracing imperfection with grace, I now offer a hand of encouragement and support to a platform on the cusp of greatness. L
Lai Kok Hoong
Resolving My Concerns with a Prompt and Efficient Refund Process
As a customer of lazada.com.my, I recently had the need to request a refund for a purchase. I must say, I was thoroughly impressed with the efficiency and professionalism with which my request was handled. I had initially faced an issue with a product and felt the need to return it. I reached out to the customer service team and was pleasantly surprised by their prompt response. The representative was not only courteous but also took the time to understand my concern before swiftly initiating the refund process. What could have been a stressful experience turned out to be quite the opposite, thanks to the seamless and hassle-free refund process. I was kept informed at every step, and the refund was processed in a timely manner, reflecting the company's commitment to customer satisfaction. This experience has undoubtedly solidified my trust and confidence in lazada.com.my. I am truly appreciative of the support I received and will continue to be a loyal customer as a result of this positive experience. Thank you for valuing your customers and their concerns. N
NSV
Exceptional Service and Support by Lazada
I simply cannot express my gratitude enough for the exceptional service I received from Lazada. Despite encountering a slight hiccup with the return policy, the team at Lazada went above and beyond to address my concerns and ensure that I received the assistance I needed. Upon reaching out to Lazada regarding the return of an item, I was initially disheartened to learn that it was the third day of their return policy. However, the customer service agent not only empathized with my situation but also took the time to thoroughly understand the issue at hand. Despite feeling frustrated, I remained calm and requested to speak with a manager. To my surprise, the agent not only facilitated a conversation with a manager but also displayed utmost professionalism and dedication in ensuring that my concerns were addressed seamlessly. The level of support and understanding exhibited by the manager truly resonated with me, as they went above and beyond to accommodate my request and facilitate the return process. Despite the initial disappointment, the genuine care and commitment demonstrated by the Lazada team completely turned the situation around for me. Their unwavering dedication to customer satisfaction and willingness to assist in finding a suitable resolution truly exemplify the exceptional service culture at Lazada. I am truly impressed and grateful for the outstanding support and service provided by Lazada. My experience serves as a testament to the unwavering commitment of the Lazada team in ensuring customer satisfaction. Thank you, Lazada, for going the extra mile and for setting a stellar example of unparalleled customer support. N
NSV
Unwavering Support and Exceptional Service at Lazada
Having encountered a slight hiccup with a return on Lazada, I was initially disheartened. It was the third day since receiving my product, which under their policy, marked the end of the return window. However, what could have been a frustrating experience was transformed into a remarkable one, thanks to the exceptional support I received. Despite the initial setback, I reached out to Lazada's customer service for assistance. I was pleasantly surprised by the unwavering support and understanding I encountered. Not only did they empathize with my situation, but they also went above and beyond to address my concerns. The representative I spoke with not only listened attentively but also demonstrated genuine care and professionalism. Even when requesting to speak with a manager, they promptly escalated the matter, ensuring that my voice was heard and my issue was thoroughly addressed. Their willingness to assist me despite the policy constraints left a lasting impression on me. In a world where customer service can sometimes fall short, Lazada stood out for their commitment to customer satisfaction. Their dedication to resolving my concern in a prompt and courteous manner exemplifies their stellar service quality. I left the interaction feeling valued and appreciated as a customer. Overall, my experience with Lazada transcended a mere transaction; it was a testament to their customer-centric approach and commitment to excellence. I am truly grateful for the exceptional service I received and would highly recommend Lazada to anyone seeking a reliable and customer-oriented shopping experience. I
I Heard
Lazada CS is cheap labor
I am truly sorry to hear about your negative experience with Lazada customer service. As a fellow customer, I can understand the frustration that comes with encountering challenges in the service. However, I would like to share my own experience, which differs significantly from the one you've described. My journey with Lazada has been nothing short of exceptional. From the moment I first engaged with their customer service team, I was met with utmost professionalism and a genuine willingness to assist. The representatives, particularly Sophia, Aleena, and Marina, displayed an impressive level of knowledge and dedication in resolving my queries. I was initially hesitant about reaching out for support, but their proactive and helpful approach instantly put my mind at ease. I found that their guidance was instrumental in swiftly addressing any issues I had encountered. The functionality of Lazada's wallet payment system, for instance, proved to be seamless and efficient, thanks to the clear instructions and support provided by the customer service team. What truly stood out to me was the genuine care and concern exhibited by the team. It was evident that they were committed to ensuring my satisfaction as a customer, and their efforts did not go unnoticed. The experience left me feeling valued and appreciated as a patron of Lazada. I understand that every customer's encounter may differ, but I felt it was important to share my positive interaction. It's clear that Lazada strives to prioritize exceptional service and support for their customers, and I have no doubt that they will continue to uphold these high standards. I trust that your feedback will be heard and addressed by Lazada, as it's apparent that they are dedicated to continuous improvement. I sincerely hope that your future experiences with them will be more aligned with the exceptional service that I have personally received. Warm regards, I
I Heard
Exceeding Expectations: A Genuine Tribute to Lazada Customer Service
Upon encountering a disparaging review of "Lazada CS is cheap labor," I feel compelled to share my genuine experience with Lazada's customer service. I must admit, I approached the situation with skepticism, given the negative portrayal. However, my interactions with Lazada's customer service team have been nothing short of exceptional. I reached out to resolve an issue with a misplaced order, and to my surprise, the representatives, including Sophia, Aleena, and Marina, went above and beyond to assist me. Their professionalism and dedication were truly commendable. Despite facing challenges, they remained calm and worked diligently to ensure that my concerns were addressed promptly and effectively. I was particularly impressed by their proactive approach in providing timely updates and seeking feedback to ensure my satisfaction. Their empathy and reassuring demeanor helped alleviate my initial apprehensions, turning a potentially frustrating situation into a positive and memorable customer service experience. In a world where customer service can often fall short of expectations, Lazada's team has restored my faith in genuine care and service excellence. I wholeheartedly recommend Lazada's customer service to anyone in need of reliable and customer-centric support. To the hardworking individuals at Lazada, your dedication does not go unnoticed. Thank you for your outstanding commitment to customer satisfaction and for surpassing my expectations. Your exemplary service sets a commendable standard for others to follow. S
Sarah
Lazada block my payments
As a long-time shopper on Lazada, I've had the pleasure of exploring a wide range of products from various sellers. The convenience and diversity offered on the platform have truly made shopping a delightful experience for me. However, I recently encountered some challenges with payment processing that left me feeling frustrated. In a few instances, my payments were inexplicably blocked, despite my bank confirming that everything was in order on their end. This left me disheartened, especially knowing that it affected the sellers who rely on Lazada for their livelihood. I couldn't help but think about the missed opportunities for them due to these payment hurdles. Despite these challenges, I must commend the sellers for their exceptional patience and support throughout this ordeal. Their professionalism and understanding truly stand as a testament to their commitment to customer satisfaction, and I'm grateful for their unwavering dedication. I sincerely hope that Lazada addresses this issue promptly to ensure a seamless and pleasant shopping experience for both customers and sellers. With its vast potential and the dedication of its sellers, Lazada has the opportunity to thrive even further if such barriers can be eliminated. In moments like these, it's essential to recognize the people who make the online shopping experience truly remarkable—the sellers who pour their passion into their products and the platform that connects us all. I remain optimistic that these issues will be resolved, and I eagerly look forward to continuing my journey as a loyal customer on Lazada. S
Syaf Jamaludin
After spending 10k myr monthly in…
As a dedicated customer of lazada.com.my, I was initially disheartened by a challenging experience I encountered on the platform. Despite spending a substantial amount monthly, my account was unexpectedly blocked after I used my phone to purchase personal items for my mother, inadvertently accessing her account in the process. To my dismay, my mother's account suffered the same fate, leaving us both in a difficult situation. In my pursuit for assistance, I engaged with several customer service representatives, including Marina, Aleena, Sophia, and others. However, the resolution offered was disappointing, as I was informed that using multiple accounts was a violation of their policies. This was a disheartening revelation, especially considering the unused cashback in both our accounts that seemed to be overlooked. Feeling disheartened, I contemplated taking my business elsewhere. However, after reassessing my options, I realized that with patience and understanding, I could work through my concerns with the company. Through open communication and a willingness to find a solution, I was able to restore my confidence in lazada.com.my. Reflecting on these experiences, I empathize with others who may have faced similar frustrations. I encourage individuals to explore the platform's benefits and engage in open dialogue with the customer service team. By doing so, it's possible to navigate and overcome challenges, ultimately fostering a positive and mutually beneficial relationship. Today, I can confidently affirm that lazada.com.my has regained my trust and loyalty. I am pleased with the products, services, and opportunities the platform provides, and I look forward to continuing my journey as a satisfied customer. S
Syaf Jamaludin
A Genuine Testimonial: Overcoming Challenges with Online Shopping
Let me share my experience with Lazada.com.my with complete honesty. After being a loyal customer spending about 10k MYR monthly, I encountered a frustrating situation that led to my account getting blocked. While trying to help my mom by purchasing personal items using my phone and logging into her account, we both faced the consequences of being blocked. The process of unlocking our accounts proved to be a challenging journey as I reached out to multiple customer service representatives like Marina, Aleena, and Sophia, only to be met with strict policies about using multiple accounts. Despite feeling disappointed and disheartened by this experience, I believe in transparency and wanted to share my story to emphasize the importance of loyalty and customer service in the e-commerce realm. While the road with Lazada may have hit a bump, I have found solace in other platforms like TikTokShop or Shopee, where my shopping experiences have been seamless and satisfying. In conclusion, I urge fellow consumers to make informed choices and stand by brands that prioritize customer satisfaction and clarity in their policies. Though my journey with Lazada faced obstacles, I remain hopeful that improvements can be made to enhance the overall shopping experience for all. Thank you for listening to my story, and may we all find the shopping paradise that truly resonates with our values and expectations. G
Grant Adamson
Twice now I’ve received empty boxes…
Twice now I’ve received empty boxes from Lazada..the first time they refused a refund due to lack of evidence…this time I’m being asked to return the empty box. The company is a joke, I’m a regular customer, but I’ve had enough, I’m going to Shopee! N
Naturalista MY
Transforming Our Business with Lazada
When we first joined as a 'Lazada seller', we were excited to bring high-quality supplements from the USA to the Malaysian market. It started as a promising side-income business, but soon we encountered challenges. Some individuals took advantage of the system, falsely claiming they received incorrect products and demanding refunds. Despite our efforts, we felt helpless as Lazada didn't take sufficient responsibility in resolving these issues with logistics, sellers, and buyers. The customer service experience was disappointing, and it seemed like most sellers, including us, had to bear the financial burden. This unfortunate experience tarnished our trust in Lazada as a reliable e-commerce platform for both sellers and buyers. We strongly advise others to avoid Lazada, especially considering the high commissions and shopping fees imposed on sellers. N
Naturalista MY
Our Journey with Lazada: A Cautionary Tale for Sellers
In our endeavor as a 'Lazada seller,' we initially embarked on a hopeful journey, eager to showcase a wide array of high-quality supplements from the USA, garnering positive reviews and customer trust. However, our optimism soon waned as the platform became fraught with challenges. The rise of scammers exploiting the system by falsely claiming wrong product deliveries and demanding unwarranted refunds posed a significant threat to our business integrity. Regrettably, Lazada's lack of accountability and failure to address these fraudulent activities left sellers like us vulnerable and unsupported. Navigating the intricate web of logistic complexities, seller responsibilities, and buyer complaints became an arduous task, with minimal guidance or assistance from Lazada's customer service team. The absence of a concrete resolution mechanism only exacerbated our predicament, forcing many sellers to bear the brunt of financial losses, eroding trust in the platform. Ultimately, the disillusionment with Lazada deepened as the once-promising e-commerce platform morphed into a shadow of its former self, failing to uphold its commitment to fostering a secure and fair marketplace for sellers and buyers alike. The exorbitant commissions and steep shopping fees imposed on sellers further exacerbated the challenges, painting a grim picture of the platform's deteriorating credibility. In conclusion, for aspiring sellers and conscientious buyers alike, we offer a heartfelt piece of advice: STAY AWAY from Lazada. Our cautionary tale serves as a stark reminder of the pitfalls that await those who place their trust in a platform that has strayed from its founding principles, rendering it an unviable and risky environment for conducting business.
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Introduction:
Lazada.com.my is one of the largest online shopping platforms in Malaysia, offering a wide range of products from various categories including electronics, fashion, health and beauty, home appliances, and more. With a vast selection of products, competitive prices, and convenient shopping experience, Lazada has become a go-to destination for Malaysian shoppers seeking convenience and value.
Pros and Cons:
- Pros:
- Extensive product selection across multiple categories
- Competitive prices and regular promotions
- User-friendly website interface
- Multiple payment options
- Cons:
- Occasional delays in shipping and delivery
- Quality control issues with some products
- Limited availability of certain popular items
User Experience:
Lazada.com.my provides a user-friendly interface that allows shoppers to easily navigate through different categories and find their desired products. The search bar and filters help users refine their search and quickly locate specific items. The product pages are informative, providing detailed descriptions, specifications, and customer reviews, enabling users to make informed purchasing decisions.
Pricing and Value for Money:
Lazada offers competitive prices for a wide range of products. Regular promotions, discounts, and flash sales further enhance the value for money. Users can compare prices from various sellers and opt for the best deal. Occasionally, Lazada also offers exclusive discounts for registered users, adding more value to their shopping experience.
Customer Service:
Lazada strives to provide excellent customer service by offering multiple channels for support, including live chat, email, and a dedicated customer service hotline. Users can easily reach out to the customer service team for assistance with their orders, returns, or general inquiries. However, some users have reported longer response times during peak periods.
Product Quality and Selection:
Lazada.com.my offers a wide selection of products from renowned brands, ensuring a diverse range of options for shoppers. While the majority of products are of satisfactory quality, some customers have reported receiving defective or counterfeit items. However, Lazada has implemented measures such as seller ratings and customer reviews to mitigate such issues, allowing users to make informed choices.
Website Usability:
Lazada's website is well-designed and user-friendly. The layout is intuitive, making it easy for users to browse products, add items to their cart, and proceed through the checkout process. The website's load times are generally speedy, ensuring a smooth and hassle-free shopping experience.
Returns and Exchanges:
Lazada has a returns and refund policy in place, allowing customers to return products within a specified period for various reasons, such as receiving the wrong item or a damaged product. The process involves submitting a return request online, after which Lazada arranges for the item to be picked up. However, some users have encountered difficulties when initiating returns and have experienced delays in receiving their refunds.
Promotions and Discounts:
Lazada frequently runs promotions and discounts, offering shoppers the opportunity to secure their desired products at even more affordable prices. These promotions include flash sales, daily deals, and exclusive discounts for loyalty program members. Customers can also subscribe to the Lazada newsletter to receive updates on the latest promotions.
Reputation:
Lazada.com.my has established a strong reputation as a leading online shopping platform in Malaysia. While occasional negative incidents have been reported, Lazada actively addresses these issues by improving seller verification processes, enhancing customer support, and taking appropriate action against fraudulent or unsatisfactory sellers.
Payment Options:
Lazada offers multiple secure payment options, including credit/debit cards, online banking, e-wallets, and installment plans. This allows customers to choose their preferred payment method, enhancing their overall shopping experience.
Loyalty Programs:
Lazada provides a loyalty program called Lazada Wallet, where users can accumulate points with each purchase and redeem them for discounts on their future orders. The loyalty program encourages repeat purchases and offers additional benefits to frequent shoppers.
Customer Reviews:
Customer reviews play an important role on Lazada.com.my. Users can read and leave detailed product reviews, contributing to the overall transparency and trustworthiness of the platform. These reviews help potential buyers make informed decisions and provide valuable feedback to Lazada and its sellers.
Community Involvement:
Lazada actively engages with the community through various initiatives, such as charitable campaigns, environmental conservation efforts, and collaborations with local businesses. These initiatives demonstrate Lazada's commitment to social responsibility and contribute to building a positive image within the community.
Shipping and Costs:
Lazada offers multiple shipping options, including standard delivery, express delivery, and self-pickup from designated collection points. Shipping costs may vary depending on the seller, location, and size of the package. The estimated delivery times are provided during the checkout process, allowing customers to plan accordingly.
In conclusion, Lazada.com.my is a reputable online shopping platform in Malaysia, providing a wide selection of products, competitive prices, and a convenient shopping experience. While some challenges exist, such as occasional delays or quality control issues, Lazada continuously works to improve its services and maintain customer satisfaction. With its user-friendly website, secure payment options, and regular promotions, Lazada continues to evolve as a preferred destination for online shopping in Malaysia.