Users Voice for Leatherman

45% users rated Terrible
5% users rated Poor
2% users rated Average
7% users rated Very Good
41% users rated Excellent
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Leatherman Overall rating
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User Interface
Quality

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Review article published on: 21 Mar 2019

Last updated by on 11 Mar 2023

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Sep 2022 5 4.5 3.8 4.5 5 2.2
Oct 2022 5 4.7 4.2 5 5 1.4
Nov 2022 5 4.5 2.8 5 5 1.1
Dec 2022 5 5 5 5 5 5
Mar 2023 1 4.1 3.4 5 5 1.3
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Detailed Leatherman Review by

Introduction

Leatherman is a renowned American brand that specializes in manufacturing high-quality multi-tools, knives, and accessories. The brand has been in the market for over three decades and has been the go-to choice for outdoor enthusiasts, military personnel, and professionals. Leatherman has a great reputation for producing durable, reliable, and functional tools that are designed for daily use.

Pros and Cons

Pros:
  • High-quality products that are built to last.
  • A wide range of products to choose from.
  • Excellent customer service.
  • Fast and reliable shipping.
Cons:
  • Products can be expensive.
  • Website can be difficult to navigate.
  • Returns and exchanges can be a hassle.

User Experience

The Leatherman website offers a user-friendly experience for customers. The website is well designed, and products are easy to find using the search bar or browsing through the different categories. The website also offers a wealth of information about the brand's products, including product specifications, features, and customer reviews.

Pricing and Value for Money

Leatherman products are known for being on the higher end of the price spectrum. However, when it comes to the quality, durability, and functionality of the tools, they are worth every penny. Customers can rest assured that they are investing in a tool that is built to last and will serve them well for years to come.

Alternatives

There are many alternatives to Leatherman, including Gerber, SOG, and Victorinox. However, Leatherman stands out due to its commitment to quality, innovation, and customer service.

Customer Service

Leatherman offers excellent customer service, including a dedicated customer service team that can be reached by phone or email. The team is knowledgeable and will go above and beyond to ensure customers are satisfied with their purchase.

Product Quality and Selection

Leatherman products are known for their superior quality and durability. The brand offers a wide range of tools, including multi-tools, knives, and accessories that are designed for different applications. The products are well-designed, functional, and built to last.

Website Usability

The Leatherman website is easy to navigate and user-friendly. Customers can find what they are looking for quickly and easily using the search bar or browsing through the different categories. The website also offers detailed product information and customer reviews.

Returns and Exchanges

Leatherman offers a 25-year warranty on all its products, which is a testament to the brand's commitment to quality. The brand also offers a 30-day return policy, which allows customers to return or exchange items that they are not satisfied with.

Promotions and Discounts

Leatherman occasionally offers promotions and discounts to its customers through its email newsletters and social media channels. Customers can also take advantage of discounts by purchasing products in bulk or during holiday sales.

Reputation

Leatherman has a great reputation for producing high-quality tools that are durable, reliable, and functional. The brand has been in the market for over three decades and has established itself as a leader in the industry.

Payment Options

Leatherman accepts all major credit cards, including Visa, MasterCard, American Express, and Discover. Customers can also pay for their purchase using PayPal.

Loyalty Programs

Leatherman does not currently offer a loyalty program for its customers.

Customer Reviews

Leatherman products have received positive reviews from customers due to their quality, functionality, and durability. The brand also has an average rating of 4.7 stars on its website.

Community Involvement

Leatherman is committed to being an environmentally responsible company and has taken measures to reduce its impact on the environment. The brand has also partnered with the National Parks Foundation to help maintain and preserve national parks in the United States.

Shipping and Costs

Leatherman offers fast and reliable shipping to customers in the United States and Canada. Shipping is free for orders over $75 in the United States, and orders are typically delivered within 3-5 business days. Shipping to Canada is a flat rate of $30, and orders are typically delivered within 7-10 business days.

Leatherman Recent User Reviews

User Rating

5 stars

11

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Reviewer Name: Michel Martin

Review Submission Date: 2022-11-29

Review Title: Do not trust any more
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Review Description: Too bad. I've been a 25 years user of these tools but lately my last one broke and I had to send it for repair... OMG... Almost 3 months without it, I called, they don't know where my $200 tool is, now I have to go through legal process.DO NOT BUY, do not trust this company any more, not "made in the US" no more, made in China, cheap stuff, guaranteed 25 years, as long as you can wait 25 years for repair !!

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Reviewer Name: sean

Review Submission Date: 2022-11-23

Review Title: The WORST service. AVOID HEADACHE and do not buy
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Review Description: Purchased items then a few days later went on sale 50% off. Leatherman wouldn't do anything. Said we could return products then re-purchase - which would cost more for them to do this. We'll be returning but NOT re?buy. Horrible service. Done with this company. Not the first customer service issue I've had with them.

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Reviewer Name: Quandale Dingle

Review Submission Date: 2022-06-22

Review Title: CUSTOMER SERVICE IS 1 STAR
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Review Description: I had order a wave plus with the expedited shipping and it took 4 business days to even start shipping. When I asked for refund no reply to my email.

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Reviewer Name: J Mac

Review Submission Date: 2022-06-18

Review Title: Buying a multi tool that's already been used!
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Review Description: Last week I bought a multi-tool (almost £200) and today I find out the box has been opened and the manual has been used! I will be getting a refund by hook or by crook! Totally unacceptable that a company has a policy that allows used goods to be sold out as new,

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Reviewer Name: Perfect Personal Training, LLC

Review Submission Date: 2022-04-07

Review Title: Terrible company
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Review Description: This new policy of their where they call you up during a business day and ask weird questions is not going to fly with me. Now they are holding me money for 3 days and refusing shipment. This company needs a boycotting for their abuse.

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Reviewer Name: Val Fiott

Review Submission Date: 2022-04-07

Review Title: Bizarre Company
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Review Description: Unbelieveable. I placed an order for the first time and they had someone call me and asked what I intended to do with the product. I told them that;s none of their business. It was bizarre. I don't appreciate this at all and it is VERY unprofessional. I will remove this only when they apologize and send my order.

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Reviewer Name: Omar Karame

Review Submission Date: 2022-01-07

Review Title: Don't know if I will ever get the product I paid for
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Review Description: Ordered product. For five days I keep getting a note it will be delivered that day (just to never arrive and get the same note the next day). Called Leatherman. They said they would open an investigation with carrier. No telling how long that will take. Very cavalier. Charged for product. MAY get it sometime in the future. Don't know when. And they don't seem to care. Appeared to be a quality product from a quality company. But from this experience I would say such appearance is wrong.

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Reviewer Name: Cristiano

Review Submission Date: 2022-01-01

Review Title: One of my worst shopping online…
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Review Description: One of my worst shopping online experience ever. Order never shipped, customer care never reply to my email, not refund. Whatever ? Built tools but don’t sell, you’re not able to do. Now give me my money back !

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Reviewer Name: Cristiano

Review Submission Date: 2022-01-01

Review Title: One of my worst shopping online…
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Review Description: One of my worst shopping online experience ever. Order never shipped, customer care never reply to my email, not refund. Whatever ? Built tools but don’t sell, you’re not able to do. Now give me my money back !

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Reviewer Name: Tricky Ricky

Review Submission Date: 2021-10-12

Review Title: No warranty service in Ireland
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Review Description: No warranty service in Ireland. Faulty item needs to be posted Internationally to the U.K.Ireland is no longer affiliated with the U.K.