Leesa User Reviews

Introduction

Leesa.com is an online mattress retailer focusing on delivering good quality and ultra-comfortable mattresses at an affordable price. Founded in 2014, Leesa was designed with customer satisfaction in mind. With a commitment to making a difference by delivering a good night's sleep, Leesa works closely with non-profit organizations to donate mattresses to people in need. The company also believes that sustainability is important and strives to incorporate eco-friendly practices in their manufacturing process.

Pros and Cons

One of the biggest advantages of Leesa is that the company offers a wide range of bed-in-a-box options made from high-density foam, hybrid mattress, and memory foam. The mattresses are extremely comfortable and supportive while maintaining a reasonable price range. Some of the cons of Leesa include a lack of customization options and a limited number of products compared to other companies.

User Experience

Leesa.com offers a sleek and user-friendly interface that is easy to use. The website is divided into different sections like the shop, foundation, and bed frame. The website is fully optimized for mobile, making it easy to use on any device. Customers can also view reviews from other users, which can help them make an informed decision.

Pricing and Value for Money

Leesa offers a vast range of mattresses with prices that range from $649 to $1899. All the mattresses come with a 100-night sleep trial, which can let customers feel confident about their purchase. Additionally, Leesa guarantees that there are no hidden costs and offers fast and free shipping.

Alternatives

Some of the alternatives to Leesa include Purple, Casper, and Nectar. Purple offers a unique mattress design that is made from hyperelastic polymer, while Casper offers a risk-free trial period. Nectar is known for its affordable price range and longer than average sleep trial period.

Customer Service

Leesa offers exceptional customer service. Apart from having a comprehensive FAQ page, customers can also speak to a representative 24/7 through live chat or the phone. Additionally, customers can reach out to Leesa through their social media pages.

Product Quality and Selection

The mattresses manufactured by Leesa come with high-quality foam that is CertiPUR-US® certified. Leesa also offers a variety of mattress types to choose from that can fit any sleep preference. The Leesa Hybrid mattress, for instance, offers a perfect balance between support and comfort by combining foam and coil layers.

Website Usability

Leesa’s website is user-friendly and easy to navigate. The website provides information about all their products, and ordering is simple and efficient. The Leesa website also provides an abundance of information on sleep, including guides on how to choose a mattress and sleeping positions.

Returns and Exchanges

Leesa offers a 100-night trial period to ensure that customers can properly try out their new mattress. If customers are not satisfied, they can simply return the mattress for a full refund. Returns can be made within the 100-night trial period, and the company offers free returns.

Promotions and Discounts

Leesa offers frequent discounts on their official website that vary from $100 to $500 off their mattress selection. Additionally, military and first responder discounts are available, and customers can enjoy free shipping in the contiguous US.

Reputation

Leesa has earned an excellent reputation for delivering high-quality, comfortable mattresses at affordable prices. The company has won several awards for manufacturing excellent mattresses, and their products have been featured in many publications like the New York Times and Business Insider.

Payment Options

Leesa offers customers different payment options, including major credit cards like Visa, Mastercard, and Discover. The company also accepts payments via Amazon Pay and PayPal, making it easy to check out.

Loyalty Programs

Leesa offers a loyalty program called the Friends & Family program. This program rewards customers for referring their friends and family by giving them $75 off their next purchase. There is no limit to how many friends one can refer, making it a great way to save money on future purchases.

Customer Reviews

Leesa boasts numerous positive customer reviews on third-party review sites like Yelp and Trustpilot. Customers praise the company for its excellent customer service, quality products, and fast shipping.

Community Involvement

Leesa partners with non-profit organizations to donate mattresses to those in need. The company is committed to making a difference in the lives of people, and they also engage in environmental initiatives to promote sustainability.

Shipping and Costs

Leesa offers free shipping to customers in the contiguous United States. Customers can also choose to have the mattress delivered to their doorstep, or they can opt for an in-home assembly service for an added fee. International shipping is currently not available. In conclusion, Leesa is a great choice for customers who are in search of a high-quality and affordable mattress. The company offers a generous trial period, excellent customer service, and a wide range of mattresses to choose from. With their eco-friendly practices and community involvement efforts, Leesa has demonstrated a commitment to making a difference in the world.