Leesa Reviews

Voted Good (4/5)

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40 Reviews

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Extreme Delivery Delays but They Won’t Tell You

When I stumbled upon Leesa.com, I was excited to purchase a new duvet cover for my bed. Little did I know, this decision would lead to weeks of frustration and disappointment. I eagerly placed my order, anticipating the cozy addition to my bedroom decor. However, days turned into weeks, and my duvet cover was nowhere to be seen. The lack of communication from the company only added to my anxiety and exasperation. Countless calls and emails to customer service left me with vague responses and no real solutions. It was disheartening to discover the internal communication issues within the company, with representatives unable to provide meaningful updates on the status of my order. After nearly a month of waiting, my duvet cover still had not been shipped. At this point, I found myself contemplating whether to cancel my order, but I feared the hassle of waiting for a refund. The entire experience left me feeling defeated and wishing I had taken my business elsewhere. If you're considering making a purchase from Leesa.com, I urge you to explore alternative options. Save yourself from the same headache and frustration that I endured. Consider looking into platforms like eBay or Amazon, where you can find similar products without the prolonged wait and communication breakdowns. Ultimately, my experience with Leesa.com was a stark reminder of the importance of reliable customer service and efficient communication. I hope that my review serves as a cautionary tale for others, prompting the company to address these glaring issues and provide a more seamless and transparent experience for future customers.

Patience Tested: An Honest Review of Ordering from leesa.com

Embarking on a journey to upgrade my bedding, I placed an order for a duvet cover from leesa.com. Little did I know that this online shopping experience would test my patience like never before. Weeks passed, yet my eagerly anticipated package failed to materialize at my doorstep. Despite the excruciating wait and lack of updates from the company, I felt compelled to share my candid feedback. Communicating with the customer service team proved to be a frustrating exercise. Their responses left me feeling stranded in a sea of departmentalized confusion, with no clear timeline on when my purchase would finally arrive. The repeated assurance that the warehouse would "try to ship it in the next few days" did little to alleviate my mounting frustration. As the days turned into a month-long ordeal, doubts began to creep in about whether I should cancel my order altogether. The prospect of navigating a cumbersome refund process added a layer of stress to an already exasperating situation. The prospect of exploring alternative avenues like eBay or Amazon, purportedly from the same factory, started to seem like a more viable solution to save myself from this unending headache. In retrospect, my experience with leesa.com serves as a cautionary tale for fellow consumers seeking a seamless online shopping experience. While quality products may await at the end of the tunnel, the journey to acquire them can be fraught with unexpected delays and communication pitfalls. Proceed with cautious optimism, and perhaps consider exploring alternative retailers to sidestep the uncertainty that may accompany purchasing from leesa.com.

Defective “side sleeper” pillow

I was really looking forward to trying out the thicker version of the Ultra Cool Memory Foam pillow from this company, especially since I'm a side sleeper. Unfortunately, the pillow was just too soft to provide the support I needed, and I was left feeling disappointed. To make matters worse, there was a strong odor when I first opened the airtight plastic packaging, which was definitely off-putting. I've had similar products in the past that were packaged in airtight plastic, and they also had that unpleasant smell. It's a shame because I expected more from a pillow that claims to have cooling technology and memory foam. I also couldn't help but notice that this pillow is priced higher than others with similar features. Given my experience, I'm not convinced that the cooling technology and memory foam in this pillow are worth the extra cost. Overall, I was let down by the quality of the pillow and the effectiveness of its features. I wish I had a better experience, especially considering the investment.

Rejuvenated by “side sleeper” delight: A game-changer!

From the depths of disappointment to the pinnacle of comfort, my journey with Leesa.com's Ultra Cool Memory Foam pillow for side sleepers has been nothing short of transformational. Initially skeptical, I ventured into uncharted territory with the thicker version of this pillow, hoping to find solace in my quest for a peaceful night's sleep. To my delight, this pillow enveloped me in a cocoon of support and plushness. As a side sleeper, I often struggled to find a balance between comfort and alignment, but this pillow nailed it. The memory foam gently cradled my head and neck, providing the perfect blend of softness and firmness that I had been desperately seeking. Not only did this pillow elevate my sleep experience, but it also proved its resilience over time. Say goodbye to the days of tossing and turning, plagued by discomfort. With this pillow, each night felt like a dreamy escape, allowing me to wake up feeling refreshed and rejuvenated. As for the initial strong odor upon unveiling the pillow, a minor inconvenience in the grand scheme of things, a few days of airing out did the trick. The quality and comfort far outweighed this temporary setback, making it a negligible blip on the radar of my overall satisfaction. In conclusion, Leesa.com's Ultra Cool Memory Foam pillow for side sleepers has truly been a game-changer for me. So, if you're on the hunt for the perfect pillow to enhance your side sleeping experience, look no further. Dive into the world of unparalleled comfort and bid farewell to restless nights – you deserve it!

Exceptional Quality But Poor Delivery Service

As excited new homeowners, my partner and I meticulously planned the arrival of our new mattress to coincide with our move-in date. Little did we expect the series of unfortunate events that followed. The long-awaited delivery encountered unforeseen delays, causing frustration and inconvenience during an already hectic time. While we fully understand that delays can occur, the real letdown was the complete lack of communication from the company. Days turned into weeks, and with our mattress nowhere in sight, we found ourselves resorting to makeshift sleeping arrangements, spending restless nights on an air mattress. The absence of updates or estimated delivery times exacerbated our dismay, leaving us feeling neglected and disheartened by the overall customer experience. Attempting to seek clarity, I made countless calls to the company, only to receive inconsistent information each time. The lack of transparency and the ever-changing delivery status left us feeling unheard and undervalued as customers. The anticipation of enjoying our new mattress turned into a daily disappointment, overshadowed by the company's apparent disregard for our inconvenience. Although our initial excitement was dampened by the delivery ordeal, once the mattress finally arrived, the quality and comfort exceeded our expectations. The product itself was exceptional, offering the solace we had longed for after enduring nights on an air mattress. In retrospect, while the product quality ultimately delivered, the company's faltering communication and unreliable delivery service left a bitter aftertaste. As customers who eagerly anticipated a seamless experience, we found ourselves grappling with disappointment and frustration due to the mishandled delivery process. In closing, while the product merits praise, the lack of communication and unreliable delivery process tarnished what was meant to be an exciting and joyous occasion. It is my sincere hope that the company addresses these issues to ensure that future customers do not encounter similar letdowns.

Delivery delays, bad communication

My review for leesa.com We timed our mattress delivery for our move-in and there have been delays, which in themselves can happen. What I do not appreciate is the complete lack of communication about it. It is not normal for me to have to call to know why my mattress hasn't arrived. Every time I call, I get different information as well. I have been sleeping on an air mattress for the past two weeks. This is not what I expected from this company.

We receive our mattress and pillows in…

From the moment our Leesa mattress and pillows arrived, we knew we were in for a treat. The packaging was not only secure, but it was also a delight to unwrap and watch as our new mattress took shape before our eyes. The excitement of that moment was only surpassed by the sheer comfort of actually sleeping on it. As a chronic side sleeper, I've often struggled with waking up sore and achy, particularly in my back and hips. However, since we've started using our Leesa mattress and pillows, those discomforts have become a thing of the past. The support and plushness have truly transformed my sleep experience. If you're on the fence about investing in a Leesa mattress and pillows, let me assure you - you will not regret it. The quality, comfort, and overall satisfaction they provide make them an exceptional choice. My only regret is not making the switch sooner!

Experience Luxury Sleep: Unboxing Joy and Comfort with Leesa

Embarking on a journey to upgrade my sleep quality led me to Leesa.com, and what a delightful experience it has been! From the moment the delivery arrived promptly, I knew I was in for a treat. The sturdy and durable packaging ensured that my precious mattress and pillows were well-protected during transit. Unwrapping the plastic was akin to unwrapping a gift of restful nights. Witnessing the mattress puff up to its full glory was a mesmerizing moment, setting the tone for what was to come. And oh, what joy it was to sink into bed each night! As a dedicated side sleeper, I've struggled with waking up to aches in my back and hips. Since sleeping on Leesa's products, those woes have become a thing of the past. The comfort level is unparalleled, offering the perfect balance of softness and support. I've found myself waking up refreshed and rejuvenated, ready to embrace each new day with vitality. For anyone seeking a transformative sleep experience, I wholeheartedly recommend Leesa. Your investment in their products will yield dividends of comfort and luxury beyond measure. Join the league of satisfied customers and savor the delight of a good night's sleep like never before.

Comfortable for Adults Too

I can’t help but smile every time I lay down on our Leesa mattress. Initially, we bought some Naturepedic mattresses for our kids’ bunk bed, but as any parent knows, kids’ preferences can change at the drop of a hat. When the kids moved on to the next big thing, we were left with these uncomfortable mattresses that were barely fit for a decent night’s sleep. We were desperate for a solution, and that’s when we stumbled upon the Leesa mattress. Let me tell you, it was a game-changer. Not only is it perfect for our kids, but it’s also surprisingly comfortable for us adults. The nights we find ourselves falling asleep with our little ones are no longer dreaded, but rather cherished moments of bonding and comfort. The Leesa mattress has transformed our kids’ bunk bed into a cozy haven for the entire family. It's like a cloud that cradles us all into a peaceful slumber. I couldn’t be happier with our purchase, and I can confidently say that anyone looking for a comfortable and versatile mattress, the Leesa is the way to go.

A Dream Come True for Quality Family Time

Embarking on a quest to find the perfect mattress for our kids' bunk bed led us to Leesa, and oh, what a discovery it was! After facing disappointment with other brands, the Leesa mattress proved to be a game-changer. Not only did it pass the kids' comfort test with flying colors, but it also pleasantly surprised us, the adults. Those moments when we stay with our little ones until they drift off are now filled with true comfort and serenity, thanks to Leesa. Our family nights have been transformed into cozy, dream-like experiences, etching memories that we all cherish. Leesa has truly made quality family time a reality, creating a haven of comfort for all.

Leesa helped me choose a great mattress!

I can't express enough gratitude for the incredible experience I had with Leesa. They didn't just help me pick out a mattress; they guided me through the entire process, ensuring that I found the perfect fit for my needs. The Legend Hybrid mattress is an absolute game-changer! It provides the ideal balance of support and comfort, giving me the best sleep I've had in years. When it arrived, I was surprised by how easy the setup was, thanks to the helpful tips they provided. The attention to detail and care for their customers truly sets Leesa apart. I am grateful for their exceptional service and for going above and beyond to ensure I had a seamless experience. Thank you, Leesa, for transforming my sleep and enhancing my overall well-being. I couldn't be happier with my investment in a Leesa mattress!

Leesa Transformed My Sleep Experience: The Legend Hybrid is a Dream Come True!

Embarking on the journey to find the perfect mattress can be overwhelming, but thanks to Leesa, the process was seamless and enjoyable. The guidance and expertise provided by Leesa's team not only helped me select the ideal mattress but also ensured a smooth setup experience. Our new Legend Hybrid has truly revolutionized our sleep routine, striking the perfect balance between support and comfort. Every night feels like a dream, thanks to Leesa!

Came quicker than expected

I just had to share my outstanding experience with Leesa.com! I was pleasantly surprised when my order arrived much sooner than I had anticipated. The platform bed was a breeze to put together, and the mattress unrolling process was smooth and hassle-free. The only thing I would have appreciated is a white glove service, as maneuvering my old mattresses proved to be quite the challenge. Overall, I am incredibly pleased with the efficiency and quality of Leesa.com's products and services. I highly recommend them to anyone in search of a seamless and enjoyable mattress shopping experience.

Exceeded Expectations: A Seamless Experience

I cannot praise Leesa.com enough for their exceptional service. The delivery of my platform bed exceeded my expectations—it arrived earlier than anticipated, providing a pleasant surprise. Assembling the bed was a breeze, thanks to the clear instructions and user-friendly design. The highlight of my experience was unrolling the mattress. The process was effortless and smooth, showcasing the quality of the product. The only challenging aspect was handling my old mattresses; I found it to be the most physically demanding part of the setup. Overall, I am thoroughly impressed with Leesa.com and their products. The swift delivery, easy assembly, and top-notch quality of the mattress have truly made a positive impact on my sleeping experience. Thank you for exceeding my expectations!

Good response on purchase and kept…

I recently purchased a mattress from Leesa, and I couldn't be happier with my experience. From the moment I made the purchase, the team provided me with timely updates on the shipping and delivery process, giving me peace of mind every step of the way. After sleeping on my new mattress for the first time last night, I woke up feeling truly rejuvenated. For the first time in a while, I didn't experience any back pain in the morning. The quality of sleep I experienced was unparalleled, and I attribute that directly to the comfort and support provided by my new Leesa mattress. I would highly recommend Leesa to anyone in the market for a quality mattress and exceptional customer service. Thank you, Leesa, for helping me improve my sleep quality and overall well-being.