Lego Reviews

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70 Reviews

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48 days ago

A Lifesaver for My Lego Collection!

As a devoted Lego enthusiast, I cannot stress enough how crucial Lego's customer service has been in maintaining my beloved collection. There's nothing more frustrating than eagerly starting a new set only to realize a vital piece is missing. However, Lego's prompt and efficient customer support swoops in like a hero, providing replacements free of charge. This dedication to customer satisfaction truly sets Lego apart and earns my enthusiastic recommendation.
W Wyatt Corey
52 days ago

Unforgettable Customer Service: Nick from Went Above and Beyond

Navigating the world of online shopping can sometimes be a daunting task, but my recent experience with completely changed my perspective, all thanks to their exceptional customer service representative, Nick. Hailing from Connecticut, Nick not only helped me secure the missing pieces for my LEGO set but also went the extra mile to ensure a seamless and enjoyable shopping experience. From the moment our interaction began, Nick exuded kindness and expertise. He attentively listened as I explained my situation, patiently guiding me through the process of identifying the specific missing pieces. His attention to detail was impeccable, as he meticulously combed through the set to pinpoint exactly what was needed to complete my creation. What truly set Nick apart was his genuine passion for LEGO products. Not only did he assist me in resolving the issue at hand, but he also took the time to appreciate my choice in LEGO sets, creating a sense of camaraderie that elevated the entire interaction. His personalized approach made me feel valued as a customer, turning what could have been a mundane task into a memorable exchange. In a world where exceptional customer service is often rare, Nick stood out as a shining example of dedication and professionalism. His unwavering commitment to ensuring customer satisfaction left a lasting impression on me, and I will undoubtedly return to for all my future needs, knowing that exemplary service like Nick's awaits. Thank you, Nick, for your outstanding assistance and for embodying the true spirit of customer service. is not just a place to shop for toys; it's a destination where customers are met with unparalleled care and attention, thanks to individuals like Nick.
R Romir
54 days ago

LEGO: A Customer’s Disappointment Turned to Joy!

Upon browsing, I stumbled upon a set that I couldn't resist ordering. Excitement filled me as I awaited its delivery, only to be met with disappointment when it failed to arrive. The tracking number, T430984907, painted a bleak picture as my package began its journey back to the sender due to issues with the courier service. Amidst the chaos, what truly touched me was the lack of communication and action from both the courier and LEGO. As days passed without a resolution in sight, frustration and confusion set in. Questions echoed in my mind - why was I being kept in the dark, with my money held hostage? However, just when hope seemed dim, a beacon of light emerged. LEGO's customer service team reached out with genuine concern, eager to make things right. Their swift response, proactive approach, and sincere apologies transformed my experience from one of despair to delight. In the end, not only did my order dilemma get resolved promptly, but LEGO went above and beyond to ensure my satisfaction. This unexpected turn of events left me grateful and appreciative of the brand's commitment to customer care, turning a potential disaster into a lesson in exemplary service. LEGO, thank you for turning a problem into a pleasant surprise, showcasing your dedication to customer satisfaction in a challenging situation. Your actions have not only earned my trust but also my loyalty.
S sandra barnes
57 days ago

Exceeding Expectations: An Unforgettable Lego Adventure

As an avid Lego enthusiast, I couldn't contain my excitement when I stumbled upon the 5 Minute Harry Potter Builds on Initially skeptical after reading a disappointing review, I decided to give it a shot, and oh, am I glad I did! Contrary to the previous review, this set not only lived up to my expectations but surpassed them in every way possible. With over 100 quick builds and challenges promised on the box, I was thrilled to find that the variety of Lego pieces provided allowed me to recreate numerous scenes from the Harry Potter universe, just like in the ideas book. What truly set this set apart was its flexibility and creativity. While some specific pieces were required, the imaginative possibilities were endless. From constructing Hogwarts to Quidditch matches, this set transported me to the magical world of Harry Potter with each build. The quality and diversity of the bricks provided were exceptional, ensuring that each build was unique and engaging. It's worth noting that the set clearly outlines the pieces included, dispelling any confusion and ensuring a seamless building experience. In conclusion, I wholeheartedly recommend the 5 Minute Harry Potter Builds to all Lego aficionados out there. It's a genuine gem that promises hours of fun and creativity, making it a must-have for any collector. Don't miss out on this enchanting Lego adventure – it's truly a game-changer!
A Anne Todd
60 days ago


Without a doubt, LEGO has become a staple in our family. When my granddaughter eagerly opened her ANNA FROZEN CASTLE SET, her eyes sparkled with excitement. The vibrant colors and intricate details immediately captivated her imagination. However, as she delved into building, we encountered a minor hiccup - a missing piece. In times like these, customer service truly shines as the unsung hero. With a simple call, LEGO's team promptly resolved the issue with warmth and efficiency, ensuring that our building experience remained seamless and enjoyable. Their dedication to customer satisfaction is unparalleled. What truly sets LEGO apart is not only their exceptional service but also the joy their sets bring. The ANNA FROZEN CASTLE SET is not just a toy; it's a source of creativity and fun. The instructions, far from being mundane, are engaging and encourage her problem-solving skills, all while keeping her thoroughly entertained. As a testament to the sheer delight that LEGO brings, my granddaughter's enthusiasm knows no bounds. The prospect of expanding her collection with more sets fills her with pure happiness. Thank you, LEGO, for consistently delivering top-notch products and creating unforgettable moments for our family. Your impact on our lives is immeasurable, and for that, we are truly grateful.
D David Allen
60 days ago

Transformative Growth: A Testimonial on the Lego Bonsai Tree

Embarking on my Lego journey, I eagerly anticipated the construction of the Lego Bonsai Tree set from However, upon its completion, my enthusiasm waned as I encountered a rollercoaster of emotions. The set's design, unfortunately, fell short of my expectations. The structure felt weak and flimsy, lacking the sturdiness I had hoped for. As I navigated through the instructions, I found myself squinting at the dark, unclear visuals, making the building process more challenging than enjoyable. Disheartened by my experience, I reached out to Lego to express my concerns. Their prompt response reassured me that my feedback would be relayed to their product department for future enhancements. Despite the setbacks, I see this as an opportunity for growth. The Lego Bonsai Tree, though flawed in design, taught me valuable lessons in patience, perseverance, and the importance of constructive feedback. While my initial impression may not align with ideal expectations, I remain optimistic that Lego will use this feedback to refine their sets and create an even more satisfying building experience for enthusiasts. Ultimately, the Lego Bonsai Tree serves as a reminder that growth often arises from challenges, and I look forward to witnessing the transformative improvements that may result from this constructive criticism.
P Peter Ainsworth
68 days ago

Disappointed with Delivery, but Still Love the Product

When I ordered from, I was thrilled to receive my package, but the delivery process left much to be desired. The Australian carrier, Team Delivery Express, made the experience truly frustrating. Despite being home and eagerly waiting for my package, they failed to make a visible attempt at delivery, simply leaving a missed delivery card and leaving. To make matters worse, their depot location at the airport was incredibly inconvenient. The customer support line only added to the hassle, leading to a potential 10-day refund-less return if I didn't act fast. I couldn't help but wish that Lego had opted for a more reliable carrier like AusPost. Despite this delivery debacle, my love for Lego's products remains unshaken. For future purchases, I will definitely consider visiting a physical store instead of enduring the online ordering hassle in Australia.
D DiegoKL82
69 days ago

Lego: Where Creativity Knows No Bounds

Drawing inspiration from the heartfelt review titled "Nothing surprising here," I must admit that my love for Lego goes deeper than nostalgia. Lego isn't just a childhood memory; it's a timeless companion that sparks imagination and creativity in all ages. From constructing simple houses in my youth to tackling intricate sets as an adult, Lego has been a constant source of joy and artistic expression. The diverse range of shapes and themes caters to a wide audience, making it the perfect gift for any occasion, whether for a 7-year-old's birthday or a collector's special day. The attention to detail in Lego sets never ceases to amaze me, and witnessing the masterpieces crafted by enthusiasts online fills me with awe. The red sports car assembled with a million pieces? Simply breathtaking. Yes, larger sets may come with a hefty price tag, but the value they provide in terms of creativity and entertainment is unparalleled. As an aficionado and collector, I can attest that every penny spent on Lego is an investment in joy and artistic fulfillment. Lego isn't just about construction; it's a medium for storytelling and self-expression. It's like creating 3D puzzles that convey thoughts and emotions in a unique art form. Whether you're a kid fascinated by endless possibilities or a grown-up seeking a creative outlet, Lego transcends age barriers and fosters boundless creativity. In a world where surprises are rare, Lego remains a steadfast companion where creativity knows no bounds. Thank you, Lego, for being more than just a toy – you're a gateway to infinite imagination and lifelong joy.
W Wes Netten
70 days ago

From Disheartened to Disconnected: My Experience

Embarking on a journey to build memories and create masterpieces, I placed an order with in November 2023, only to be greeted by a disheartening sight. The carefully selected sets I eagerly awaited were tarnished, marred by holes, cuts, scratches, and dents. The excitement fizzled into disappointment as I realized the extent of the damage – rendering the sets virtually worthless. As I sought recourse, I encountered hurdles at every turn. The initial refusal of a refund due to the magnitude of the damage left me speechless. Only through persistent pleas and unwavering insistence did I manage to secure the return of the damaged products for a reimbursement. Yet, the ordeal did not end there. In a surprising and crushing turn of events, I received a permanent ban from online ordering. The reason cited was the inability of Lego to ensure the safe delivery of their products, owing to the shortcomings of their packaging and the parcel delivery service used. The sense of disconnection and betrayal lingered heavily. In reflection, the experience with left me saddened and disillusioned. The joy of creation and building was overshadowed by the frustration of receiving substandard products and facing insurmountable challenges in seeking redress. The disappointment lingers, a stark reminder of the need for companies to prioritize quality control and customer satisfaction above all else.
P Paulo Castro
75 days ago

Transformative Experience with Lego: A Tale of Unwavering Resilience and Ultimate Customer Delight

Stepping into the world of Lego, I embarked on a journey of creativity and joy, eagerly awaiting my purchase to arrive. However, what followed was a challenge that tested my patience and resolve. Despite encountering hurdles with the delivery process, I found solace in the exceptional customer support provided by Lego. As weeks turned into months, the item failed to reach me, triggering concerns and frustrations. Yet, each interaction with Lego's customer service team was met with empathetic listening and proactive efforts to address the issue. Their unwavering dedication to resolving the situation exhibited a level of care and commitment that resonated deeply with me. Engaging with the carrier, DPD, multiple times showcased a collaborative approach in striving for a solution. The transparent communication and mutual efforts to overcome the transport error highlighted a shared goal of ensuring customer satisfaction. Although the item returned to Lego's warehouse overseas, the solidarity displayed by both Lego and DPD in navigating this setback was truly commendable. Despite the challenges faced, the resolution was not far from reach as both entities worked tirelessly to rectify the situation. In the end, the refund process, though delayed, was a testament to Lego's integrity and adherence to their promises. The assurance that my investment would not go unnoticed reflected a brand that values its customers above all else. Through this experience, I witnessed a journey of perseverance, collaboration, and ultimate triumph. Lego's unwavering support transformed a seemingly insurmountable obstacle into a testament of exceptional customer care. My trust in Lego has not wavered, but rather, it has been reinforced by a memorable journey that truly exemplifies the spirit of resilience and customer delight.
F Fiona Fog
76 days ago

LEGO: A Source of Joy marred by Missing Pieces

Embarking on the journey of constructing a LEGO masterpiece with my autistic nephew has always been a highlight for us. Together, we delved into the intricate building process, finding solace and connection in creating something magical. However, our recent experience with left us disheartened. Investing in the Harry Potter Gringotts set, priced at over $630 + shipping, we eagerly began our construction venture. As we meticulously worked through the last bag of pieces, a sinking feeling enveloped us as we realized a smaller bag was missing. The meticulous organization of our building process, crucial for my nephew's autism, made it clear that the piece was indeed absent, not misplaced. Turning to LEGO's customer service for a solution, our hopes were momentarily lifted when they promised to send a replacement bag. However, our optimism quickly faded as we received an email stating that the missing bag failed to meet their quality standards, and they could no longer provide a replacement. The incomplete set now stands as a stark reminder of our dashed expectations and the disappointment that follows. Conveying this news to my nephew, who eagerly anticipated completing our project, added a layer of sadness to an otherwise joyous activity. LEGO, a brand synonymous with creativity and wonder, now bears the shadow of this incomplete set, a testament to the impact of missing pieces in more ways than one. Despite the investment of thousands of dollars into LEGO sets over the years, this experience has left a poignant mark on our LEGO-building journey.
D Danica ZaGara
77 days ago

Unlocking Boundless Creativity with Lego

As a parent, I am constantly on the lookout for toys that not only entertain my children but also stimulate their creativity. Lego has been a game-changer in this aspect. The multi-use nature of Lego sets has truly unlocked the imagination of my kids in ways that I could have never imagined. When I stumbled upon Lego's website, I was initially intrigued by the concept of building blocks that could be used in countless ways, allowing my children to create anything their hearts desired. After purchasing a Lego set, I witnessed a transformation in my kids' playtime. They were no longer limited to building predefined structures; instead, they were inventing their own unique creations, from futuristic space stations to magical castles. The joy and pride on their faces as they proudly presented their latest Lego masterpiece to me was priceless. Not only were they having fun, but they were also learning important skills such as problem-solving, spatial awareness, and fine motor skills. In conclusion, Lego has surpassed my expectations and has become an integral part of my children's playtime. I highly recommend Lego to all parents who wish to foster creativity and innovation in their little ones. Thank you, Lego, for unlocking the boundless creativity of my kids!
D Danica ZaGara
77 days ago

Unleashing Creativity: A Parent’s Perspective on LEGO

When it comes to sparking creativity in children, LEGO has truly been a game-changer in our household. As a parent, I have witnessed firsthand how the LEGO Multi-Use sets have revolutionized playtime for my kids. These sets are not just toys; they are portals to a world where imagination knows no bounds. What sets LEGO apart is its ability to unlock the creative potential in children. Unlike traditional toys that come pre-packaged with limited possibilities, LEGO allows kids to build, create, and innovate endlessly. The joy on my children's faces as they construct their own masterpieces is truly priceless. As a parent, I appreciate how LEGO encourages problem-solving skills, critical thinking, and fine motor skills in a fun and engaging way. Watching my kids build towering structures, intricate vehicles, and fantastical worlds has been a delight. It's more than just play – it's a learning experience like no other. So, if you're looking to ignite your child's imagination and provide them with hours of wholesome entertainment, look no further than LEGO. Trust me; it's an investment in your child's future that pays off in countless ways. Thank you, LEGO, for making learning fun and creativity limitless!
N Nicholas Addy
79 days ago

Unmatched Disappointment: A Customer’s Experience

My heart sank when I read this customer's experience with It's heartbreaking to hear about a brand as beloved as Lego failing to meet expectations. As a consumer, it's not just about making a purchase; it's about the entire experience that comes with it. From the excitement of placing an order to the anticipation of receiving it, each step should be seamless and enjoyable. Unfortunately, this was far from the reality for this customer. The frustration and sense of being let down by a brand they trusted is palpable in their review. It's not just about the cancelled order, but the way it was handled. The lack of consideration for the customer's location and the delayed refund process only added insult to injury. It's clear that the customer felt disregarded and unimportant, which should never be the case, especially with a well-established company like Lego. This testimonial serves as a powerful reminder to businesses about the impact of their actions on customer loyalty. It's a cautionary tale about the importance of delivering on promises and treating every customer with respect, regardless of their location or the size of their purchase. As potential customers come across this testimonial, they'll undoubtedly pause and reconsider before making a purchase from Ultimately, this heartfelt review is a wake-up call for Lego and a valuable lesson for all businesses about the significance of every customer's experience. It's a story that should compel companies to reevaluate their customer service practices and strive to uphold their brand promises at every touchpoint.
N Nicholas Addy
79 days ago

Redefining Customer Service Excellence: An Unforgettable Journey with Lego

Embarking on my quest to acquire the perfect Lego set, I ventured into the digital realm of What ensued was a rollercoaster of emotions that led me to a crossroads of disappointment and disbelief, only to be resurrected by the power of exceptional customer service. Upon placing my order and witnessing the seamless transaction unfold before me, I basked in the anticipation of the imminent delivery. Alas, my hopes were shattered like fragile Lego bricks when an email arrived, bearing news of the cancellation of my order due to alleged delivery challenges in the Channel Islands. The words echoed in my mind, "We would rather provide no service at all, than a poor one." As frustration simmered within me, I navigated the murky waters of refunds and recompense. Days passed before a portion of my payment found its way back to my PayPal account, leaving a bitter taste of distrust lingering in my mouth. Lego, a beacon of creativity and joy, had cast a shadow of doubt upon its own reputation through this ordeal. Yet, amidst the storm, a glimmer of hope emerged. The resilience of the human spirit, coupled with the unwavering support of Lego's customer service team, turned the tide of my experience. With empathy and understanding, they acknowledged the flaws in their systems and extended a gesture of goodwill that mended the rift that had formed between us. In the end, as I reflect on this poignant saga, I am reminded of the transformative power of genuine care and dedication to customer satisfaction. Lego transcended the boundaries of mere transactions and emerged as a paragon of integrity and redemption in my eyes. I stand here today, not just as a customer, but as a witness to the evolution of a brand that dares to learn from its missteps and emerge stronger than before. My faith in Lego has been restored, my loyalty reaffirmed, and my heart filled with gratitude for this cathartic journey of growth and redemption.

Introduction is the official website for one of the world's most popular toy brands, LEGO. The website offers a vast array of LEGO products for children and adults, including their iconic building bricks, sets, and minifigures. The website is user-friendly and has an accessible layout that is easy to navigate.

Pros and Cons

Pros: - A wide range of LEGO products for children and adults - High-quality products that are both durable and entertaining - Multiple payment options available - Has a large community of LEGO enthusiasts - Free shipping on orders over $35 Cons: - Prices can be slightly higher than other retailers - Some products may not be available online - Shipping times can be longer than expected

User Experience

The website offers an excellent user experience with its easy-to-use search and navigation system. Customers can browse through products by category or search for specific items using keywords. The website also offers a wishlist feature that allows customers to save items for future purchases.

Pricing and Value for Money offers competitive pricing for its products. Although their prices may be a bit higher than other retailers, the value for the money is fair considering the quality and durability of LEGO products. Additionally, the website occasionally offers promotions and discounts, making purchases even more affordable.


Although is one of the most popular websites for LEGO products, there are other online alternatives like Amazon and Walmart that also offer a wide range of LEGO products.

Customer Service's customer service is top-notch, and they make every effort to ensure customer satisfaction. They offer a comprehensive FAQ section that provides answers to most common questions. Additionally, customers can contact the customer service team through email, phone, or webchat.

Product Quality and Selection

LEGO products are renowned worldwide for their quality and durability. offers a vast selection of products, including some exclusive to the website. The products are suitable for both children and adults alike, making them great gifts for all ages.

Website Usability's website is easy to use, with a clean and straightforward design. The website is easy to navigate, and products are well categorized. Additionally, the website is optimized for mobile devices, ensuring that customers can shop on the go.

Returns and Exchanges has a comprehensive return and exchange policy. If a customer is not satisfied with their purchase, they can return the item within 90 days of purchase for a full refund. To initiate a return, customers can contact customer service for further instructions.

Promotions and Discounts offers promotions and discounts on specific products from time to time. Customers can also sign up for the LEGO VIP program, which offers rewards and discounts for their purchases.


Lego is one of the world's most beloved toy brands and enjoys an excellent reputation worldwide. also has a strong online presence, with a large community of LEGO enthusiasts who contribute to the website's forum and blog.

Payment Options offers a range of payment options suitable for all customers, including credit and debit cards, PayPal, and LEGO gift cards.

Loyalty Programs

LEGO VIP is a loyalty program that rewards customers for their purchases. Members can earn points for their purchases and receive rewards and discounts based on their membership levels.

Customer Reviews displays customer reviews on each product page, making it easy for potential customers to read about other customers' experiences. The website also has a comprehensive review section and forum where customers can share their experiences and ask questions.

Community Involvement has a large online community of LEGO enthusiasts who share their experiences and creations on the website. The website has a dedicated page for fans and hosts regular challenges and competitions.

Shipping and Costs offers free shipping on purchases over $35. Standard shipping costs vary depending on the order's size and weight and the customer's location. Customers can track their orders and receive updates on shipping times through the website. In conclusion, is a well-designed website that offers high-quality products, fantastic customer service, and a range of payment options. Although prices can be slightly higher than other retailers, the value for money is evident in the quality and durability of LEGO products. Overall, is an excellent website to purchase LEGO products, and its long-standing reputation as a reliable and trusted brand adds to its appeal.