Users Voice for Lego

65% users rated Terrible
2% users rated Poor
0% users rated Average
0% users rated Very Good
33% users rated Excellent
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Reviewed by on 01 Dec 2022

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 1.3 4.4 4.4 1.4 3.9 2.3
Oct 2022 4 4.6 4.4 1 4.7 3.6
Dec 2022 3.4 4.2 2.7 5 3.8 5
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Detailed Lego Review by

Before making any shopping decision at lego.com, it is advised to check user's reviews of the lego.com product or lego.com merchant itself. At AskmeOffers.com, we maintain 100% genuine and authentic reviews for the lego.com store and lego.com services and the same you can check before your purchase. We also request every shopper to submit and write about their experiences after availing of products or services offered by an lego.com merchant to help others make shopping decisions easy!. lego.com, offers wide range of genuine products with free shipping to your doorstep whether you are looking to buy clothes or gadgets from lego.com and if you unsure about it feel free to contact customer support team of lego.com, or you can also email Askmeoffers support team anytime.

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Frequently Asked Questions (FAQS)

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Recommended by 789+ verified customers on Trustpilot

'Poor'
Based on 789 reviews

Lego Recent User Reviews

User Rating

5 stars

10

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Reviewer Name: Crystal

Review Submission Date: 2022-10-19

Review Title: Above and beyond customer service
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Review Description: Today a customer service person made my 12 year old sons day. Our naughty kitty chewed the wires on a motor for his big project and he was devastated. He called customer service himself and got help from a wonderful gentleman named David. He was able to send replacement parts to my son, FREE! I would have paid for the part but that extra kindness has my family “Lego for Life” customers. Thanks you from the bottom of our hearts.

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Reviewer Name: John Beebe

Review Submission Date: 2022-10-17

Review Title: Winn the pooh
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Review Description: Winn The Pooh is the first Lego kit I ever tried. It was challenging at first until my wife suggested sorting the bags of pieces by color.The instructions were very good and it took my wife and I about three days of our spare time to finish it.Great product

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Reviewer Name: Stanislav Raclavsky

Review Submission Date: 2022-10-13

Review Title: Pleasantly surprised
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Review Description: LEGO.com has a pretty low rating, but the Mindstorm kit was no longer in stock anywhere else, so I gave it a try and in the end I don't regret it:- the kit was in stock and at a better price than in other stores- fast delivery (ordered on Saturday and delivered on Wednesday)- we got 2 very nice smaller LEGO sets as a bonusThx LEGO!

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Reviewer Name: EVANS UA

Review Submission Date: 2022-10-06

Review Title: Company policies go against their own…
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Review Description: Company policies go against their own ToS.Got my order shipped for free, but by the worst post carrier who did not deliver at all. In the end, it seems like I have wasted a few hours just to find out I will get nothing cause they "do not ship through third-parties".The support is meh, very slow and unhelpful, the chat bot isn't smart, as it keeps asking the same things, and if you, god forbid, close the chat, you have to provide the same info yet again and start all over.Literally disappointed with my first, and I bet, the last order.

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Reviewer Name: Jennifer McNeil

Review Submission Date: 2022-09-24

Review Title: Order not received
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Review Description: Ordered online with Lego on the 16th of September. Parcel which is a birthday gift has still not arrived. If placing an order with Lego it might be an idea to order at least a month or 2 before as there seems to be issues with buying from them online. Really disappointed.

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Reviewer Name: Tenzin Javid

Review Submission Date: 2022-09-16

Review Title: I use the Lego store in London
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Review Description: I use the Lego store in London, Leicester Square. The staff are FANTASTIC always. The shop is always well stocked. Last purchase I made was for Starry Night, the Van Gogh set. Yes it’s pricey, and we will never be able to afford the sets we want that hit the 500 quid mark. But that’s the rub, as Shakespeare would say. Now if they made a Globe Theatre……..

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Reviewer Name: Chris

Review Submission Date: 2022-09-10

Review Title: LEGO Sucks
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Review Description: I ordered the BTTF Time Machine set and love it. My mother wanted to give one as a gift. So I tried to order it for her and my order got canceled. Fair enough. It says 1 per household. So she went ahead and ordered it (to her address), and it was cancelled. The reason was she was over the purchase limit. How's that? She has never ordered before. What a terrible company.

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Reviewer Name: David Butler

Review Submission Date: 2022-09-07

Review Title: Big Shout Out for LEGO
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Review Description: Big shout out to LEGO for going far above and beyond in customer service relationships. In a tis, our 4-Year grandson shattered the monkey's-head piece of his favourite DUPLO 'jungle animals' set by flinging it across the room and then stomping on it! Wrote to LEGO inquiring after a replacement piece, which, remarkably, they provided - FREE OF CHARGE. We were willing to pay. Very much appreciated, uncustomary kindness in an age of neoliberal cruelties. Thanx.

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Reviewer Name: Bella A

Review Submission Date: 2022-09-06

Review Title: Thank you
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Review Description: When Lego UK automatically denied a missing bricks request without so much as an explanation, I went directly to Lego.com. Despite it being the same company, it operates with different morals and standards. I didn’t want to plead my case over a gift from the children’s hospital and the reps at Lego.com respected and understood that, which meant a lot to me. I don’t know if Lego will see this review, but it made my son’s whole week after the bricks arrived in the mail. Thank you Andrei, Mason and Emily.

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Reviewer Name: Victor Zhang

Review Submission Date: 2022-09-03

Review Title: Lego is the Worst Customer Service Provider
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Review Description: Lego is surely one of the worst customer service provider I've ever met. They did not respect their customers, has discriminations, do things arbitrarily and did not provide a solution when things go wrong. They will be doomed if they do not change and improve.