Users Voice for Lenovo

89% users rated Terrible
1% users rated Poor
1% users rated Average
1% users rated Very Good
8% users rated Excellent
Pie Chart Review Representation for Lenovo
Lenovo Overall rating
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Pricing
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User Interface
Quality

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Review article published on: 25 Dec 2019

Last updated by on 11 Mar 2023

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Sep 2022 1 1 1.8 1.4 5 2.4
Oct 2022 1 1 2.8 1 5 2.6
Nov 2022 1 1 2 5 5 4
Dec 2022 5 5 5 2.2 5 5
Mar 2023 1.9 1 5 5 5 2.6
Line Chart for Rating of peer stores

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Detailed Lenovo Review by

Introduction

Lenovo is a Chinese multinational technology company that designs, develops, manufactures, and sells laptops, desktops, tablets, smartphones, and other electronic devices. Launched in 1984, Lenovo has grown to become one of the largest PC manufacturers globally, with a market share of 24.2%. Its website, lenovo.com, is a one-stop-shop for all its products and services.

Pros and Cons

Pros: Lenovo offers quality products, excellent customer service, and competitive pricing. Cons: The website can be overwhelming for first-time users, and product availability may vary depending on the user's location.

User Experience

Navigating Lenovo's website is relatively easy, with a sleek layout and intuitive menus. All the products are well-organized, with clear descriptions and specifications.

Pricing and Value for Money

Lenovo products are competitively priced, and customers can find various discounts and promotions occasionally. The company also offers financing options for customers who cannot afford to pay for their products upfront.

Alternatives

Lenovo's closest competitors include HP, Dell, Apple, and Asus. These companies provide similar services and products, and the choice between them depends on the customer's budget, preferences, and needs.

Customer Service

Lenovo's customer service is excellent, with knowledgeable and friendly agents responding promptly to customer inquiries via phone, email, or chat. The company also maintains a comprehensive knowledge base to help users troubleshoot common issues.

Product Quality and Selection

Lenovo products are of high quality, with durable designs and reliable performance. The company's selection of products is vast, ranging from budget-friendly laptops to high-end gaming PCs.

Website Usability

Navigating Lenovo's website is relatively easy, with a sleek layout and intuitive menus. All the products are well-organized, with clear descriptions and specifications.

Returns and Exchanges

Lenovo offers a 30-day return policy for most products, with free shipping and easy returns. Customers can initiate the return or exchange process through the website or by contacting customer support.

Promotions and Discounts

Lenovo offers various promotions and discounts frequently to attract and retain customers. Customers can find these offers on the website's homepage or sign up for email notifications to receive the latest deals.

Reputation

Lenovo has a good reputation in the global market, with a significant market share and customer base. The company is known for its quality products, innovative designs, and excellent customer service.

Payment Options

Customers can pay for their Lenovo products using various methods, including credit cards, debit cards, PayPal, and financing options. The website uses secure encryption to protect customer data and transactions.

Loyalty Programs

Lenovo has a loyalty program called LenovoPRO that offers exclusive benefits to small businesses and IT specialists, including discounts, free shipping, and personalized support.

Customer Reviews

Customers can leave reviews and ratings for Lenovo products on the website, providing valuable feedback to other customers and helping Lenovo improve its products and services.

Community Involvement

Lenovo is committed to social responsibility, promoting sustainability, diversity, and inclusion through its operations and partnerships. The company also donates to various charitable causes and encourages its employees to engage in volunteerism.

Shipping and Costs

Lenovo offers free shipping for most products, with estimated delivery times varying depending on the customer's location and the product's availability. Customers can track their orders through the website or by contacting customer support. In conclusion, Lenovo's website, lenovo.com, offers an excellent user experience, a wide selection of quality products, competitive pricing, and excellent customer service. The company's reputation and social responsibility initiatives also demonstrate its commitment to providing value to its customers and society. While there are some drawbacks, such as overwhelming product listings, Lenovo remains a reputable and reliable choice for customers looking for high-quality electronic devices.

Lenovo Recent User Reviews

User Rating

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Reviewer Name: WW L

Review Submission Date: 2022-12-19

Review Title: They do fraud
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Review Description: They do fraud. Took my money, cancelled order, without any refund. Careful.

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Reviewer Name: Albert Roberts

Review Submission Date: 2022-12-19

Review Title: Products are straight rubbish…
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Review Description: Products are straight rubbish everything s wrong with it speed battery life lack of compatibility yet price is that of a samsung

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Reviewer Name: DJM

Review Submission Date: 2022-12-16

Review Title: Laptop is missing ... more than 3 weeks after purchase
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Review Description: Ordered a laptop during black friday sale. 3 weeks later laptop still not delivered. UPS non broker issue. Lenovo agents keep saying they'll investigate. Yet they don't get back to me. Worst company I've dealt with in ages.

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Reviewer Name: Ken Shaw

Review Submission Date: 2022-12-10

Review Title: I purchased 10 Lenovo 330S-15iKB…
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Review Description: I purchased 10 Lenovo 330S-15iKB laptops for my customer base and have received almost all of them back for repair with a bad motherboard. Lenovo is moving in the same direction as Dell turning out cheap devices that they ask a lot of money for, and they don't stand behind their product.

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Reviewer Name: Randy

Review Submission Date: 2022-12-09

Review Title: First time customer....never again.
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Review Description: First time customer....last time customer. Ordered a pair of earbuds. Nice easy order. Was taking forever to be delivered. I finally managed to get an answer as to why. Yup...lost my order. Oops. No more in stock and that's it. Want a refund??? You have to agree to it before they will send it. So I'm guessing if I hadn't pursued them on this issue I probably wouldn't have got it. Ugh. Oh well...think I will stick to Amazon and Best Buy and won't be giving Lenovo a second chance.

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Reviewer Name: ReadOn

Review Submission Date: 2022-12-08

Review Title: Terrible Company
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Review Description: Terrible Company. Looks nice and their sales team is competent. They trick you into believing a Lenovo Laptop is a good idea but boy is that deceiving. My machine failed after a month. Returns only possible 14 days. Customer support not helpful. Windows system error with no other option than resetting it. Untrustworthy company selling untrustworthy devices. Stay away!

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Reviewer Name: James Miller

Review Submission Date: 2022-12-08

Review Title: Said they would price match there own…
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Review Description: Said they would price match there own web site then days later said no cause it sold out the day after they agreed to price match ? What a joke never again all over $15

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Reviewer Name: Bill Airy

Review Submission Date: 2022-12-07

Review Title: Awesome device. Terrible company.
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Review Description: Device is absolutely awesome and so are the customer service people. However, the follow through from the accounting people is abysmal. Been waiting for well over a month to receive partial refund for price match guarantee. Very disappointing to see you do not honor your guarantees.

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Reviewer Name: Veikka Kemppainen

Review Submission Date: 2022-12-04

Review Title: Thunderbolt 3 cable 0.7m
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Review Description: Bought Thunderbolt 3 cable from lenovo.com about a month ago and it came surprisingly quickly (In 4 days inside of EU)!Definitely worth it.

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Reviewer Name: Tanisha Lewis

Review Submission Date: 2022-12-01

Review Title: Lags
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Review Description: I bought a Lenovo tab m10 3rd gen about 2 months ago. It's a great tablet and I love it but the reason for the 3 stars is because it lags alot. I factory reset it and it still does it even with no apps downloaded. Also, even with an sd card you can't install games or other apps to it so it takes up what little space you have on the tablet itself. The SD card is only for pictures and videos which sucks. But overall it's a good tab to type on as far as streaming and games that's when it lags the most and takes up alot of space.

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