Lensabl User Reviews

Introduction

Lensabl is a revolutionary online eyewear company that allows users to replace their old lenses with new ones or get new prescription lenses. They specialize in custom lens replacement and offer a wide range of lenses and coatings to choose from. The brand has been around for several years and has gained a reputation for quality products and excellent customer service.

Pros and Cons

The biggest advantage of using Lensabl is the convenience it offers. Customers no longer need to visit a brick-and-mortar store to get their lenses replaced. Another benefit is the extensive range of lenses and coatings available. However, some potential drawbacks include the lack of physical product testing and the need to wait a few days to receive the replacement lenses.

User Experience

Using Lensabl is straightforward and accessible. The website is easy to navigate, and the ordering process is quick and efficient. Customers can upload their prescription and select the type of lenses and coatings they want. The company keeps customers informed about the progress of their order via email.

Pricing and Value for Money

The prices of Lensabl are competitive and vary depending on the lenses and coatings selected. Generally, customers can save money by using Lensabl compared to traditional retail stores. The value for money is excellent, as the company offers high-quality lenses with a range of coatings at affordable prices.

Alternatives

There are several alternatives to Lensabl, such as Lenscrafters, Warby Parker, and Zenni Optical. Each of these companies offers similar services but with different pricing and product offerings. However, Lensabl stands out in terms of its lens replacement service, which is unique among eyewear companies.

Customer Service

Lensabl has a reputation for excellent customer service. They have a team of professionals who are knowledgeable and helpful with any issues or queries. Customers can contact the company via email or phone, and the customer service team responds quickly and efficiently.

Product Quality and Selection

The product quality of Lensabl is exceptional, with a range of high-quality lenses and coatings to choose from. Customers can buy lenses that range from basic to advanced, including digital blue light protection lenses, high-index lenses, and progressive lenses. The range of coatings includes anti-glare, scratch-resistant, and polarized coatings.

Website Usability

The Lensabl website is user-friendly, with a clean and modern design. The website is easy to navigate, and the ordering process is simple and straightforward. The website also has a help section that provides answers to common questions and concerns.

Returns and Exchanges

Lensabl has a hassle-free return policy. If customers are not satisfied with their order, they can return it within 14 days for a full refund. The company also offers a one-time lens remake policy, which allows customers to send their lenses back for a free remake if there are any issues.

Promotions and Discounts

Lensabl offers various promotions and discounts throughout the year. Customers can sign up for the company's newsletter to receive updates about the latest offers. Additionally, the company offers a discount to first-time customers, as well as a military discount for active and retired military personnel.

Reputation

Lensabl has an excellent reputation for quality products and customer service. The company has received positive reviews from customers and has a highly-rated BBB (Better Business Bureau) rating.

Payment Options

Lensabl offers various payment options, including credit and debit cards, PayPal, and Affirm. The payment process is secure, and customers can rest assured that their payment details are safe.

Loyalty Programs

Lensabl currently does not offer any loyalty programs, but customers can take advantage of various promotions and discounts offered throughout the year.

Customer Reviews

The customer reviews for Lensabl are overwhelmingly positive. Many customers praise the company's customer service, and the products they received were of excellent quality. Customers have also commended the company for their efficiency in handling orders and delivering the product on time.

Community Involvement

Lensabl is committed to giving back to the community. The company has partnered with various organizations to provide support to those in need. They have also launched a program where customers can donate their old glasses to those who cannot afford new glasses.

Shipping and Costs

Lensabl offers free shipping both ways, which is a significant advantage for customers. The company usually delivers within 7-10 business days, and customers can opt for faster shipping at an additional cost. The prices of shipping are reasonable and affordable.

Conclusion

In conclusion, Lensabl is a reliable and efficient online eyewear company that offers excellent products and services. The brand's reputation for quality products and customer service is well-deserved. Their website is user-friendly, and the ordering process is straightforward. Overall, Lensabl is an excellent alternative to traditional retail stores for those who need new lenses or a lens replacement.