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Review Title: It is taking much longer than expected
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Review Description: It is taking much longer than expected. So I don't have the glasses to review the product yet. But first impression is not great due to the delay but they could at least send updates of the ETA. Will update when and if I get the glasses.
Review Description: Ordered a simple progressive lens 2 weeks back(3Feb). Was supposed to be delivered on 15th Feb - 2weeks later the order status says, "order placed" - not even started processing. No mail/communication on delays. Even local optician stores have better response and turnaround. This is a joke of an e-commerce company
Review Description: Ordered glasses BOGO offer. Paid for my prescription with blue light filter. Never got the glasses, 3 weeks in emailed and was told it was technical glitch but the order would proceed. I asked when I could expect them. I was told now the order was wrong, and they would give me a gift card so I can reorder and pay for the blue filter AGAIN. Their customer service is the worst, they will not give you a straight answer and it will change from agent to agent. You cannot call and speak to anyone.
Review Title: Service is good and got the glasses to…
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Review Description: Service is good and got the glasses to USA with in 3 weeks. Before ordering I confirmed that they provide itemised bill for my insurance provider so that I can file a claim. Apparently their customer care cannot keep the promise and deliver a standard invoice which has cost for only frame not for glasses. Nevertheless of efforts and countless emails gone into drain and now I'm in a position cannot proceed and file a claim without itemised bill.
Always receive a standard reply 'cannot provide itemised bill or this is a system generated invoice.'
Review Title: Eye testing at doorstep is worest I got…
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Review Description: Eye testing at doorstep is worest I got wrong pointer this is first ting. Second thing I gave them chance and ordered another one I don't have issue with lens but frame not fit correctly third thing I returned to blue dart courier. Upto now I don't get any refund or message form Lenskart waste of money waste of trusting them...
Review Description: Ordered a pair of glasses. They came quick, WITHOUT the prescription lenses. Countless emails later, several that included a jpeg of my prescription along with my having typed it out for them, and they continue to ask me for my prescription from their "customer service" AGAIN... avoid these scammers and go somewhere else.
Review Title: Took way to long and then half of my…
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Review Description: Took way to long and then half of my glasses didn’t even arrive. And the only customer service is to email which you then have to wait 24-48 hours for a response.
Review Description: At first, we have ordered two pairs, we loved frames but one pair has the wrong prescription on the left side, Lenskart refund the whole money. We ordered a second time, and the frames and lens fit perfectly this time. Thanks lenskart.
Review Description: Don’t do it!!!! Customer service is crap! Sent the wrong prescription in one pair on their two for one deal! Won’t make good on them so here I go with bad publicity like they deserve!
Review Description: I ordered 2 pair of glasses in their 2 for1 promotion. The order was for progressive lenses. One pair is ok, nothing special but ok. The other pair is unwearable because the view through the lens literally makes me ill.
Requested help to return for a redo via email, I got an email asking me to be patient and heard nothing until I asked for help again. This has been going on for weeks, and no resolution on their end. I paid for the order via PayPal and will be using their resolution services. Horrible company.
Review Description: Don't buy from lenskart. I buy Ray-Ban eyeglass of 6000rs in June 2020. In December one screws from temple was detached. I approached to store, they send the item to Gurgaon, in between mean time I recieve a mail that exchange was rejected. Now I don't have any information of my pair. I registered lot of call back but lenskart not respond. I email my problem but they are not able to give solution. Please don't buy from lenskart
Review Title: I ordered before I saw the bad reviews…
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Review Description: I ordered before I saw the bad reviews and spent weeks agonizing about my perceived stupidity. It took way more time than expected to get the glasses delivered, but when they arrived I was pleasantly surprised about the packaging and the quality of the frames and glasses.
Considering they were sent from India for the price I paid, I am a Happy Customer. Will I order again? Maybe. But for this time I got great fitting glasses for a very good price.
Review Title: Not getting any response from Lenskart!
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Review Description: Ordered the two pair special for $75.00 and got a message that order, due to prescription request could not be filled. I agree, so asked them to simply cancel my order number INTR37613 and refund my $75.00 back on my Visa account. I have, after three days, not received a confirmation or any message from lenskart?? I plan to contact Visa company in next 24 hours to dispute the charge unless I hear from Lenskart ASAP. Ronald Bolin
Review Description: Horrible horrible and horrible.
(Ordered 3 times 2 the first day and one was a gift replacement)
First order never shipped
Second order did not have transitional lenses(3 week shipping)
Third order prescription was completely wrong (one month shipping)
This company is a waste of money and takes forever to get.
Review Title: Made an appointment for eye check up at…
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Review Description: Made an appointment for eye check up at the jurong point branch and was only informed on the day itself that the orthodontist took leave for a week. Made another appointment at Tampines branch for 5pm but was told that the orthodontist went out to eat and would only be back at 530pm instead. Why allow a booking and scheduling system if it is not observed and practice. This is plain ridiculous.
