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71% users rated Terrible
6% users rated Poor
0% users rated Average
1% users rated Very Good
22% users rated Excellent
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Review article published on: 05 Nov 2019

Last updated by on 30 Jan 2023

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Sep 2022 2.7 4.5 3.8 1.8 3.7 5
Oct 2022 1.8 3.6 4 2.8 2.5 5
Nov 2022 1.8 4.4 3.3 2 3 5
Dec 2022 5 5 5 5 5 5
Jan 2023 2.1 4.1 2.7 5 5 5
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Detailed Lenskart Review by

What is Lenskart?

Lenskart is an online retailer of eyewear and contact lenses. The company was founded in 2010 by Peyush Bansal and is headquartered in New Delhi, India. The company sells eyeglasses, sunglasses, and contact lenses. Lenskart also has an offline presence through its brick-and-mortar stores. As of March 2019, Lenskart had 200 stores across India.

Lenskart Standout Features

Lenskart is an Indian eyewear website that offers a wide range of prescription and non-prescription glasses, sunglasses, and contact lenses. The site has been operating since 2010 and has provided its customers with a convenient online shopping experience.
  1. One of the standout features of Lenskart is its user-friendly interface. The website is designed so that even first-time users will find it easy to navigate and find what they are looking for. Another impressive feature of Lenskart is its vast selection of products. The site offers over 1,000 different glasses, sunglasses, and contact lens styles.
  2. What sets Lenskart apart from other online eyewear retailers is its commitment to providing its customers with the best possible prices. The site regularly runs promotional deals and offers discounts on certain products. Additionally, Lenskart provides free shipping on all orders within India.
  3. Lenskart is an excellent option for those looking for an easy and convenient way to shop online for prescription and non-prescription eyewear. The site's user-friendly interface, a vast selection of products, and commitment to offering competitive prices make it worth considering for anyone in the market for new glasses or sunglasses.

 Lenskart Pros and Cons

                      PROS                         CONS
Large selection of eyewear and contact lenses Limited international shipping options
Competitive prices Some products may be out of stock
The convenient online shopping experience Delivery can be slow at times

Why Should you Use Lenskart?

There are many reasons to use Lenskart, but here are some of the most important ones:
  1. They offer a wide range of products at competitive prices.
  2. They have a user-friendly website that makes it easy to find the right product for your needs.
  3. They provide excellent customer service, with knowledgeable staff who are always willing to help.
  4. They offer free shipping on orders over Rs. 1000 and have a convenient return policy.

Lenskart Website Performance

The website is well-designed and easy to navigate, with a clear product catalog and search functionality. Prices are competitive, and the company offers regular discounts and promotions. Delivery times are reasonable, and the company provides good customer service. Overall, we were impressed with the performance of the Lenskart website. It is a well-designed site that offers a good selection of products at competitive prices. Delivery times are reasonable, and the company provides good customer service.

Lenskart Ease of Use

Lenskart is one of the leading online retailers of prescription eyewear in India. The website offers a wide range of products from leading brands and provides a hassle-free shopping experience. The website is easy to navigate, and customers can filter products according to their budgets and preferences. The product descriptions are detailed and provide all the necessary information about the product. Customers can also check out customer reviews before making a purchase. The checkout process is simple and convenient, and customers can pay using multiple payment options. Delivery is fast and efficient, and customers can track their orders online. Lenskart offers an outstanding shopping experience and is the perfect place to buy prescription eyewear online.

Lenskart Reliability

In online shopping, reliability is one of the critical factors that customers consider when deciding whether to make a purchase. Lenskart is an online retailer of eyewear and contact lenses, and we'll be looking at the site's reliability.
  1. Regarding reliability, we first need to consider the site's security. Lenskart uses SSL encryption to protect its customers' personal and financial information. This means that your data is safe from hackers when you're shopping on the site.
  2. Another critical factor in determining a website's reliability is its customer service. Lenskart has a dedicated customer service team that can be contacted via phone or email. The team is available to answer any questions you may have about your order, and they're also happy to help with any problems you may encounter while using the site.
  3. Finally, we need to consider the site's reputation. Lenskart has been in business since 2010 and has built up a good reputation over that time. The Better Business Bureau accredits the company.
  4. Based on all these factors, we can conclude that Lenskart is a reliable website you can shop on confidently.

Lenskart Pricing

Lenskart is an online retailer of eyewear and contact lenses based in India. They offer a wide range of products from leading brands at competitive prices. Their pricing is transparent and easy to understand, with no hidden costs or surprises. You can buy single-vision, bifocal or progressive lenses, and prescription sunglasses. Contact lenses are also available in daily, fortnightly, or monthly disposables. There is a wide range of frames to choose from in different styles and materials. You can also add special features, like anti-glare coating or Transitions lenses, for an additional cost. Delivery is free on all orders over Rs. 1000, and Lenskart offers a 14-day return policy if you're unhappy with your purchase. Lenskart is an excellent option for buying affordable eyewear and contact lenses online.

Lenskart's Outstanding Customer Support

Regarding customer support, Lenskart is one of the best in the business. They offer a wide range of support options, including live chat, phone, and email support. Their customer service representatives are knowledgeable and helpful and always willing to go the extra mile to help you with your purchase. In addition, their website is easy to navigate, and their return policy is straightforward. Overall, Lenskart offers an excellent customer support experience.

Lenskart Return and Refund Policy

If you are unsatisfied with your purchase from Lenskart, you may return the item(s) within 14 days of receipt for a full refund of the purchase price. Shipping and handling charges are non-refundable. Returns must be in original condition, unused, and unopened. Lenskart stands behind the quality of its products, and they want you to be delighted with your purchase. If you have any questions or concerns about their return and refund policy, don't hesitate to contact them at 1-888-530-6277, and they will be happy to assist you.

Lenskart Alternatives

Many Lenskart alternatives are available online, but not all are created equal. Here is an editorial review of some of the most popular options:
  1. Zenni Optical: Zenni Optical is an excellent alternative to Lenskart because they offer a wide variety of affordable glasses and sunglasses. They also have a handy virtual try-on feature to see how the glasses will look on you before you buy them.
  2. Warby Parker: Warby Parker is another popular option for those looking for an alternative to Lenskart. They offer a wide selection of stylish glasses and sunglasses at very reasonable prices. They also have a home try-on program where you can choose five frames to try out at home for free before you decide which one to purchase.
  3. Glasses USA: Glasses USA is another excellent option for those seeking an alternative to Lenskart. They offer a vast selection of glasses and sunglasses at very affordable prices, and they also have a virtual try-on feature so you can see how the glasses will look on you before you buy them.
  4.  Eye buy direct: Eye buy direct is another excellent alternative to Lenskart, offering a wide selection of affordable glasses and sunglasses and a virtual try-on feature.

Recent News

Peyush Bansal's Lenskart to raise Rs 3,300 crore from Abu Dhabi Investment Authority

Peyush Bansal, the founder of online eyewear retailer Lenskart, is in advanced talks to raise Rs 3,300 crore (around $460 million) from Abu Dhabi Investment Authority (ADIA), according to two people aware of the development. The deal, which is expected to be finalized in the next few weeks, will see ADIA pick up a minority stake in Lenskart. If successful, it will be one of the most significant private equity investments in an Indian consumer internet company. Lenskart was founded in 2010 and sells a range of eyewear products, including spectacles, contact lenses, and sunglasses. It has increased in recent years and is now one of the leading online retailers in India. High-profile investors, including Sequoia Capital, SoftBank, and Ratan Tata, have backed the company.

How will this impact Lenskart's growth?

Lenskart's recent fundraising round from Abu Dhabi Investment Authority (ADIA) is a significant development for the company. The investment will help Lenskart to accelerate its growth plans in India and overseas. This infusion of capital will enable Lenskart to expand its product range, invest in technology and data science, and build a strong team of professionals. In addition, it will help the company to strengthen its position in the online eyewear market in India. With this funding, Lenskart is well-positioned to tap into the growing demand for online eyewear in India and other markets. This move will help the company to become the leading player in the online eyewear space globally.

What challenges does Lenskart face?

1. Rapid growth and expansion:

Lenskart has experienced rapid growth in recent years, expanding its operations and customer base. This has put pressure on its infrastructure and resources, leading to some challenges.

2. Managing supply chain and inventory:

With many products and SKUs, managing inventory and the supply chain is challenging for Lenskart. It needs to ensure that the right products are available at the right time and in the right quantities to meet customer demand.

3. Ensuring product quality:

With a wide range of products, Lenskart needs to ensure that all products meet high-quality standards. This includes ensuring all products are manufactured to specification and meet safety and regulatory requirements.

4. Delivering exceptional customer service:

As a growing business, Lenskart needs to ensure that it delivers exceptional customer service across all touchpoints. This includes providing accurate information, resolving queries quickly, and delivering orders on time.

5. Managing customer data:

With a large customer base, Lenskart needs to manage customer data effectively. This includes storing customer data securely, ensuring accuracy and completeness, and providing customers access to their data when needed. Lenskart is one of India's most successful online retailers and has been funded by some of the biggest names in venture capital. The company was founded in 2010 by Peyush Bansal, its CEO, and has since raised over $500 million from investors such as Sequoia Capital, Tiger Global Management, and A91 Partners. Lenskart is now looking to raise an additional Rs 3,300 crore ($460 million) from Abu Dhabi Investment Authority (ADIA), giving the firm a nearly $2 billion valuation. If the deal goes through, it would be one of the most significant investments made by a sovereign wealth fund in an Indian startup.

My Final Verdict

After thoroughly reviewing Lenskart, we have come to a final verdict. Overall, we were impressed with the selection of glasses and contact lenses available on the site. The prices are also very competitive, and the free home delivery is a great perk. We did find some areas for improvement, such as the return policy and customer service. Still, we think Lenskart is an excellent option for those looking to buy glasses or contact lenses online.                

Recommended by 50194+ verified customers on Trustpilot

'Very Good'
Based on 50194 reviews

Lenskart Recent User Reviews

User Rating

5 stars

27

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Reviewer Name: Shubham

Review Submission Date: 2022-12-19

Review Title: I told the customer support for refund…
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Review Description: I told the customer support for refund to the original payment mode. But they refunded to the store credit.I bought eye glasses from Lenskart store for my mother(Post cataract operation) and it cost me for Rs. 5826. Order ID: 1263009468

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Reviewer Name: Archana Patel

Review Submission Date: 2022-12-19

Review Title: Brought two frames in February 2022
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Review Description: Brought two frames in February 2022, which is still under warranty. one frame broken (joint came off), I have been trying to contact customer care no response. I am in Australia and customer care agents are asking me to send emails here and there. very bad customer service.

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Reviewer Name: kishor kate

Review Submission Date: 2022-12-14

Review Title: excellent clientele service
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Review Description: excellent clientele service. When I contacted them, they hadn't even waited for the prior purchase to be returned before giving me a new pair of spectacles. I had ordered my glasses, and they had provided me something based on their own point of view. This is my best experience to date, and I sincerely appreciate their customer service, including their prompt response

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Reviewer Name: Aashiq Rahman

Review Submission Date: 2022-12-13

Review Title: A good experience with all sales…
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Review Description: A good experience with all sales associate and optometrist, guided with good activities ??

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Reviewer Name: Aarti K

Review Submission Date: 2022-12-08

Review Title: Froud cheaper and cheapest company
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Review Description: This lenskart chater is number one, I had ordered two glasses but I received only one and on complaining they say that we have sent both the spectacles whereas after the delivery of one of the spectacles, I had informed the agent about the phone call.

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Reviewer Name: namdev sanas

Review Submission Date: 2022-12-07

Review Title: My frame broke within a year which is…
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Review Description: My frame broke within a year which is un-repairable. I have never experienced this type of frame break. Don't purchase Such a disappointment.

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Reviewer Name: RS Sethi

Review Submission Date: 2022-12-05

Review Title: Terrible quality of thin optics lens
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Review Description: Terrible quality of thin optics lens. Don't even last a couple of months of infrequent use. And the worst is that they force you to part with your personal cell number before selling you a product. Never buying again!

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Reviewer Name: Uzma Aaida

Review Submission Date: 2022-12-05

Review Title: Worrest service .
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Review Description: Worrest service .. totally disappointed with staff service in Anand bagh lenskart store .. sales man Ibrahim worrest service ever. .i recommend do not buy from lenskart store

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Reviewer Name: Ajai

Review Submission Date: 2022-12-04

Review Title: Being sneaky
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Review Description: When I clicked the link given by Lenskart to share my experience (which was positive) I was forced to give my email id for their marketing mails, without any option to skip this.This is being sneaky and not at all appreciated. My positive review has turned negative with this dishonesty.

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Reviewer Name: Shon Johnson

Review Submission Date: 2022-12-01

Review Title: If you buy the computer galss please…
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Review Description: If you buy the computer galss please dont buy in lenskart. Because high headache come for the use. So dont buy it