Reviewer Name: Dean Chamberlain
Review Submission Date: 2022-11-21
Review Title: Terrible customer service.
Review Description: Terrible customer service.Paid for a black Friday promo of 3 bags ($400) this was November 17th 2022.It's now 21st of November and they're saying it's out of stock until end of the year, but it's in stock on Amazon and the reason they can't use that stock is because the sales teams have different KPIs. But can cancel the order and order from Amazon if I want (although it's more expensive on amazon in the US + it's not available on EU amazon.Useless company
Reviewer Name: Arndt Geafer
Review Submission Date: 2022-08-19
Review Title: Customer service is bad
Review Description: The product itself is fine, at least of what I saw when it arrived. The size was not what I expected and after contacting customer service for a return address, first they offered me 20$ discount for keeping it. I replied that I would prefer sending it back and I never got an answer.
Reviewer Name: Bernadette Varhelyi
Review Submission Date: 2022-07-29
Review Title: One of the highest quality of products
Review Description: One of the highest quality of products. Even I had a damage issue with my ordered luggage, the customer service was reacted immediately and did amazing action and support, in order to maintenance my satisfaction. Only this brand is our friend when we are traveling. The luggages are very light and nice quality, colors, material. Thank you for everything so far.
Reviewer Name: EF Schneider
Review Submission Date: 2022-05-02
Review Title: extremely noisy wheels
Review Description: decent looks, but definitely worst in class for the trolley's wheels. Advertised as smooth and quiet, they are extremely noisy on all surfaces, it's a cheap production. Travelling a lot, the deafening sound of the wheels of a small trolley make it impossible to use. Would recommend different brand if you're a frequent traveller.
Reviewer Name: Kai Rachinger
Review Submission Date: 2022-04-07
Review Title: Quality and service - top!!!
Review Description: I had ordered the aluminum carry-on suitcase and I am more than satisfied! The case is qualitatively at the absolute top level and the color is just great!!!Today I had contact with the customer service of Level8, because I made a mistake with an order. The contact was super fast and absolutely courteous! Top!!!Thank you at this point once again very much! Absolutely top and therefore very clear 1. class recommendation!