Users Voice for Lg

84% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
16% users rated Excellent
Pie Chart Review Representation for Lg
Lg Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 22 Sep 2019

Last updated by on 11 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 2.5 1.2 1.8 5 1.2 4.4
Oct 2022 3 1.3 2.8 1 1 4.6
Nov 2022 1 1.4 2 5 1.5 4.2
Dec 2022 5 5 5 5 5 5
Mar 2023 1 1.4 5 2 5 3.6
Line Chart for Rating of peer stores

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Detailed Lg Review by

Introduction

LG.com is the official website of LG Electronics, a leading South Korean consumer electronics brand. The website offers a wide range of electronics, appliances, mobile phones, and more. It provides a convenient platform for customers to explore LG's latest products, purchase them online, and get customer support.

Pros and Cons

Pros:
  • Large selection of products from a reputable brand
  • User-friendly interface for easy navigation
  • Comprehensive product information including features, specifications, and reviews
  • Convenient online purchase and delivery options
Cons:
  • Some products may be pricey compared to competitors
  • Customer service response time may vary

User Experience

LG.com offers a good user experience with a clean, modern, and intuitive design. Customers can easily browse products and find what they need using the site's categorization and search features. The website also offers helpful product comparison tools to assist customers in making informed purchasing decisions.

Pricing and Value for Money

LG products are typically priced at a premium compared to their competitors. However, the brand's quality and reputation justify the higher price point. LG also frequently offers special deals and promotions to make their products more affordable for customers.

Alternatives

Some popular alternatives to LG include Samsung, Sony, and Panasonic. These brands offer similar products at competitive prices.

Customer Service

LG provides customer support via phone, email, and live chat. The response time may vary depending on the customer's location and the type of issue they face. However, LG has a strong reputation for providing helpful and effective customer service.

Product Quality and Selection

LG products are known for their high quality and durability. The brand offers a wide selection of products across multiple categories, including TVs, appliances, mobile phones, and more.

Website Usability

LG.com is easy to navigate and provides clear product descriptions and images. The website's search and filtering features make it easy to find specific products or narrow down options based on specific criteria.

Returns and Exchanges

LG offers a 14-day return and exchange policy for most products. Customers must return the product in its original packaging and include all accessories and manuals.

Promotions and Discounts

LG offers frequent promotions and discounts, including bundle deals and cashback offers. Customers can stay updated on these offers by signing up for LG's email newsletter or checking the website's promotions page.

Reputation

LG is a reputable brand known for producing high-quality, innovative products across various categories. The brand has a strong reputation for customer service and after-sales support.

Payment Options

LG.com accepts various payment options, including credit cards and PayPal.

Loyalty Programs

LG does not currently offer a loyalty program.

Customer Reviews

LG products receive generally positive reviews from customers, with many praising the brand's quality and performance.

Community Involvement

LG is committed to social responsibility and community involvement, with initiatives focused on sustainability, education, and culture.

Shipping and Costs

LG.com offers free standard shipping on most products. Express shipping and delivery options are also available at an additional cost.

Lg Recent User Reviews

User Rating

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Reviewer Name: shiraz hussain

Review Submission Date: 2022-12-20

Review Title: Washing machine gone faulty.
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Review Description: Washing machine gone faulty.Nightmare getting through to customer service who failed to arrange repair. I've now gone through online chat and they say repair was not arranged so I've now got to wait 2 more days for call.Worst company ever. Won't buy LG again

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Reviewer Name: Agoti Son

Review Submission Date: 2022-12-15

Review Title: Lg phone IS A S S
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Review Description: I frikin hate lg the phone sucks ass.Quality sucks.battery sucks.everything about the phone sucks.Even the emojis. **** lg.?stupid tos won't let me swear

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Reviewer Name: B Larson

Review Submission Date: 2022-10-18

Review Title: LG won't honor warranty
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Review Description: Purchased dishwasher with Limited Lifetime Warranty on stainless tub and door liner. Their manual on page 43 indicates that after 1 year, only the parts are covered, not the labor. Fair enough. But they won't cover the part (rusting door liner). I've given them photos, purchase info and copies of their own warranty language but they still refuse.

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Reviewer Name: Chuck Halstead

Review Submission Date: 2022-10-17

Review Title: Do not buy LG refrigerators - This Is Why!
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Review Description: Do not buy LG refrigerators. Read their reviews especially about their "linear compressor" issues. Multiple class action lawsuits. I took them to small claims court in California and won a judgement of approximately $3,000 (Aug 2022). They still have not contacted me or paid me yet.

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Reviewer Name: Akshay Kharat

Review Submission Date: 2022-10-04

Review Title: After buying LED they give 48hrs…
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Review Description: After buying LED they give 48hrs deadline for installation but even after 5 days they haven’t entertain to customer. This is disgusting.

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Reviewer Name: Mr Laurence Pulling

Review Submission Date: 2022-09-15

Review Title: Excellent customer service
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Review Description: Ordered an American fridge freezer direct from LG as AO couldn't take doors off!From start to finish I received an excellent service. There was a mis communication between LG and their delivery partner. So they cancelled the first delivery and scheduled a second. Delivery was as smooth.Spoke with LG a good few times with lots of questions. Every single time they had the correct answer.

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Reviewer Name: Russell Harvey

Review Submission Date: 2022-09-07

Review Title: LG. Load of Garbage
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Review Description: Got my refrigerator in February 2020 first compressor was replaced March 2021 the second one went bad in February 2022 they replaced the condenser coils and ice maker then too. Now in September 2022 the compressor is failing again and the blower in the freezer is bad too.

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Reviewer Name: Peter

Review Submission Date: 2022-08-13

Review Title: These people are absolutely worthless
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Review Description: These people are absolutely worthless. Their customer support is non-existent and what little they do have is unintelligent. We’ve trying to get a service call for weeks now for a brand new refrigerator whose craft ice maker likes to make flat sheets of ice rather than round balls. Apparently, they are just generally incompetent from the customer facing to the engineers themselves. Would NEVER recommend.

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Reviewer Name: A Ansh

Review Submission Date: 2022-08-13

Review Title: LG 77 OLED C2.
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Review Description: LG 77 OLED C2.Fantastic Picture clarity and super good.Proud and Happy about the product.ThanksRamesh kumar Denmark

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Reviewer Name: Md Niber Mridha

Review Submission Date: 2022-08-10

Review Title: I am using lg v50 thinq 5g phone.i am…
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Review Description: I am using lg v50 thinq 5g phone.i am already update the latest Android version 12.After the update my phone has two major problems.1st dabble tap to open screen system is not warking.2nd always-on display system is not warking.but dabble tap to close display system is warking.please chack it fast and solve my problem.