Users Voice for Lightinthebox

14% users rated Terrible
3% users rated Poor
5% users rated Average
12% users rated Very Good
65% users rated Excellent
Pie Chart Review Representation for Lightinthebox
Lightinthebox Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 15 Nov 2019

Last updated by on 11 Mar 2023

"I believe in writing for humans than for bots and this is what motivates me to write better, clearer, and easier every day."
Sep 2022 4.6 4.5 5 5 1.2 3.7
Oct 2022 2.9 4 5 1 1.3 2.5
Nov 2022 2.9 4.2 5 5 1.4 3
Dec 2022 5 5 5 5 5 5
Apr 2023 2.2 4.1 5 2 1.4 5
Line Chart for Rating of peer stores

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Detailed Lightinthebox Review by

Introduction

Lightinthebox.com is an online retail store that offers a wide range of products such as clothing, shoes, electronics, home and garden, and wedding items. Founded in 2007, the store operates globally and caters to customers looking for affordable yet quality products.

Pros and Cons

Pros:
  • Wide range of products at competitive prices.
  • Free shipping on select products.
  • Various payment options such as PayPal and credit card.
  • Regular promotions and discounts.
  • User-friendly website with efficient search function.
Cons:
  • Inconsistent product quality.
  • Long shipping times.
  • Poor customer service.
  • Difficulties in returning products.

User Experience

The overall user experience on Lightinthebox.com is satisfactory. The website is easy to navigate, and products are categorized accordingly. The search function is efficient, and product descriptions are clear and informative. However, users have reported experiencing difficulties in returning products and poor customer service.

Pricing and Value for Money

Lightinthebox.com offers competitive pricing, and customers can find great deals on items. The website also offers various discounts and promotions, making it an affordable option for those on a budget.

Alternatives

Some alternatives to Lightinthebox.com include AliExpress, Amazon, and eBay. These online retail stores offer a similar range of products at competitive prices.

Customer Service

Lightinthebox.com has received mixed reviews regarding customer service. While some customers have had positive experiences, others have reported poor communication and long wait times.

Product Quality and Selection

The quality of products on Lightinthebox.com varies, with some customers reporting inconsistent quality. However, the website offers a wide selection of products, with many unique and hard-to-find items.

Website Usability

The Lightinthebox.com website is user-friendly and easy to navigate, with products categorized accordingly. The search function is efficient, and product descriptions are clear and informative.

Returns and Exchanges

Lightinthebox.com has a complex return policy that varies depending on the type of product being returned. Customers have reported difficulties in returning products and poor communication from customer service.

Promotions and Discounts

Lightinthebox.com offers regular promotions and discounts, making it an affordable option for those on a budget.

Reputation

Lightinthebox.com has a mixed reputation, with some customers having had positive experiences, while others have experienced issues with the quality of products and customer service.

Payment Options

Lightinthebox.com offers various payment options, including PayPal and credit cards.

Loyalty Programs

Lightinthebox.com does not currently offer a loyalty program.

Customer Reviews

Customer reviews on Lightinthebox.com are mixed, with some customers reporting positive experiences, while others have experienced issues with product quality and customer service.

Community Involvement

Lightinthebox.com does not have a significant presence in the community.

Shipping and Costs

Shipping times on Lightinthebox.com can be long, with some customers reporting wait times of up to four weeks. Shipping costs vary depending on the product and delivery location.

Lightinthebox Recent User Reviews

User Rating

5 stars

510

4 stars

198

1 stars

123

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Reviewer Name: Sally Henderson

Review Submission Date: 2022-12-22

Review Title: Poor Quality Clothing absolute rubbish
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Review Description: Firstly took over a month to arrive, secondly the clothing was rubbish, poor quality and certainly not worth the money, thirdly they are now offering 30% refund and time wasting with wanting photographs of bar codes etc. Don't use absolutely shocking site/company.

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Reviewer Name: DD

Review Submission Date: 2022-12-22

Review Title: These shoes are made for walking......
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Review Description: Only my second time of shopping but the shoes I've received so far are very comfortable although they have a loose flap under the shoe which tends to rub against my skin. I have an arthritic foot that's had multiple ops so comfy but pretty shoes without high heels are a must and the company has a lot to choose from. Hopefully the order of 2 more pairs will be just as comfortable. My only "complaint" is that I am bombarded with emails! D.D

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Reviewer Name: Simon

Review Submission Date: 2022-12-22

Review Title: Looks okay... time will tell
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Review Description: Product looks to be okay (cycling jersey). Size description seems accurate enough. Zip is a bit fiddly and looks cheap, like it might not last the test of time If your not in a massive hurry for stuff then this is a cheap option..

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Reviewer Name: Marla Taylor Kilkelly

Review Submission Date: 2022-12-22

Review Title: Don't lose your password
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Review Description: When they wanted me to sign in, I had to click 'Forgot password'. The process would not let me make a new one. I kept getting "The Link has expired", So I had to create another Login in with another email address which is something I didn't want to do. A very frustrating experience.

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Reviewer Name: Betsy John

Review Submission Date: 2022-12-22

Review Title: Order placed for and items received…
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Review Description: Order placed for and items received were not according to what was described. And when asked for refund only partial amount is credited back to the site rather than to the card forcing customers to buy from the website when I am not happy with the service

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Reviewer Name: Brad Scott Scott

Review Submission Date: 2022-12-22

Review Title: Very disappointing
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Review Description: They advertise what appears to be really shop unique clothing, but the fact that comes directly from China and they’re very difficult to deal with. There’s no customer service do yourself a favor and stay far away from. Poor quality, basically a fake.

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Reviewer Name: terenshaw

Review Submission Date: 2022-12-22

Review Title: Love your designs
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Review Description: Love your designs. Love your prices. This is my second year being a customer and recommending others check your website. Whenever I see someone wearing a striking hoodie I ask them if they’ve heard of “lightnthebox”. I was primarily looking for mens clothing but you have it all for all ages from casual to sophisticated. Bought my daughter party dresses this year. Very,very pleased

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Reviewer Name: Anne

Review Submission Date: 2022-12-21

Review Title: Impossible to return clothing items
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Review Description: Impossible to return clothing items. They offer the option to return but when you ask to return it says they don't do returns and would prefer if you have a discount coupon and keep the clothes. Never going to order from this company again ever. Wish I'd read the reviews before I did.

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Reviewer Name: Ellen Hightower

Review Submission Date: 2022-12-21

Review Title: Ordered shirts for Christmas first week…
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Review Description: Ordered shirts for Christmas first week of December. Never received them. No record of my order, they won’t respond to my emails or contacts. Another cheating overseas company. Wish I had read these reviews Before I ordered! Cancelling my payment.

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Reviewer Name: Philip Stafford

Review Submission Date: 2022-12-21

Review Title: The process is easy to do
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Review Description: The process is easy to do; the link to Paypal was not as slick as previously.This order is to replace an item on a previous order that was the incorrect size. I accept the 20% discount that you offered for me to keep the incorrect garment.Please confirm that this has been done.Thank you