Lightinthebox User Reviews
87964
Total User Ratings4/5
Final VerdictUsers Voice for Lightinthebox
3% users rated Poor
5% users rated Average
12% users rated Very Good
65% users rated Excellent
Rate Lightinthebox Coupons Store
| Sep 2022 | 4.6 | 4.5 | 5 | 5 | 1.2 | 3.7 |
|---|---|---|---|---|---|---|
| Oct 2022 | 2.9 | 4 | 5 | 1 | 1.3 | 2.5 |
| Nov 2022 | 2.9 | 4.2 | 5 | 5 | 1.4 | 3 |
| Dec 2022 | 5 | 5 | 5 | 5 | 5 | 5 |
| Apr 2023 | 2.2 | 4.1 | 5 | 2 | 1.4 | 5 |
| Line Chart for Rating of peer stores |
lightinthebox.com
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rakuten.com
Detailed Lightinthebox Review by Surbhi Gupta
Introduction
Lightinthebox.com is an online retail store that offers a wide range of products such as clothing, shoes, electronics, home and garden, and wedding items. Founded in 2007, the store operates globally and caters to customers looking for affordable yet quality products.Pros and Cons
Pros:- Wide range of products at competitive prices.
- Free shipping on select products.
- Various payment options such as PayPal and credit card.
- Regular promotions and discounts.
- User-friendly website with efficient search function.
- Inconsistent product quality.
- Long shipping times.
- Poor customer service.
- Difficulties in returning products.
User Experience
The overall user experience on Lightinthebox.com is satisfactory. The website is easy to navigate, and products are categorized accordingly. The search function is efficient, and product descriptions are clear and informative. However, users have reported experiencing difficulties in returning products and poor customer service.Pricing and Value for Money
Lightinthebox.com offers competitive pricing, and customers can find great deals on items. The website also offers various discounts and promotions, making it an affordable option for those on a budget.Alternatives
Some alternatives to Lightinthebox.com include AliExpress, Amazon, and eBay. These online retail stores offer a similar range of products at competitive prices.Customer Service
Lightinthebox.com has received mixed reviews regarding customer service. While some customers have had positive experiences, others have reported poor communication and long wait times.Product Quality and Selection
The quality of products on Lightinthebox.com varies, with some customers reporting inconsistent quality. However, the website offers a wide selection of products, with many unique and hard-to-find items.Website Usability
The Lightinthebox.com website is user-friendly and easy to navigate, with products categorized accordingly. The search function is efficient, and product descriptions are clear and informative.Returns and Exchanges
Lightinthebox.com has a complex return policy that varies depending on the type of product being returned. Customers have reported difficulties in returning products and poor communication from customer service.Promotions and Discounts
Lightinthebox.com offers regular promotions and discounts, making it an affordable option for those on a budget.Reputation
Lightinthebox.com has a mixed reputation, with some customers having had positive experiences, while others have experienced issues with the quality of products and customer service.Payment Options
Lightinthebox.com offers various payment options, including PayPal and credit cards.Loyalty Programs
Lightinthebox.com does not currently offer a loyalty program.Customer Reviews
Customer reviews on Lightinthebox.com are mixed, with some customers reporting positive experiences, while others have experienced issues with product quality and customer service.Community Involvement
Lightinthebox.com does not have a significant presence in the community.Shipping and Costs
Shipping times on Lightinthebox.com can be long, with some customers reporting wait times of up to four weeks. Shipping costs vary depending on the product and delivery location.Lightinthebox Recent User Reviews
Duration
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Reviewer Name: Sally Henderson
Review Submission Date: 2022-12-22
Review Title: Poor Quality Clothing absolute rubbish
Review Submission Date: 2022-12-22
Review Title: Poor Quality Clothing absolute rubbish
Review Description: Firstly took over a month to arrive, secondly the clothing was rubbish, poor quality and certainly not worth the money, thirdly they are now offering 30% refund and time wasting with wanting photographs of bar codes etc. Don't use absolutely shocking site/company.
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Reviewer Name: DD
Review Submission Date: 2022-12-22
Review Title: These shoes are made for walking......
Review Submission Date: 2022-12-22
Review Title: These shoes are made for walking......
Review Description: Only my second time of shopping but the shoes I've received so far are very comfortable although they have a loose flap under the shoe which tends to rub against my skin. I have an arthritic foot that's had multiple ops so comfy but pretty shoes without high heels are a must and the company has a lot to choose from. Hopefully the order of 2 more pairs will be just as comfortable. My only "complaint" is that I am bombarded with emails! D.D
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Reviewer Name: Simon
Review Submission Date: 2022-12-22
Review Title: Looks okay... time will tell
Review Submission Date: 2022-12-22
Review Title: Looks okay... time will tell
Review Description: Product looks to be okay (cycling jersey). Size description seems accurate enough. Zip is a bit fiddly and looks cheap, like it might not last the test of time If your not in a massive hurry for stuff then this is a cheap option..
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Reviewer Name: Marla Taylor Kilkelly
Review Submission Date: 2022-12-22
Review Title: Don't lose your password
Review Submission Date: 2022-12-22
Review Title: Don't lose your password
Review Description: When they wanted me to sign in, I had to click 'Forgot password'. The process would not let me make a new one. I kept getting "The Link has expired", So I had to create another Login in with another email address which is something I didn't want to do. A very frustrating experience.
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Reviewer Name: Betsy John
Review Submission Date: 2022-12-22
Review Title: Order placed for and items received…
Review Submission Date: 2022-12-22
Review Title: Order placed for and items received…
Review Description: Order placed for and items received were not according to what was described. And when asked for refund only partial amount is credited back to the site rather than to the card forcing customers to buy from the website when I am not happy with the service
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Reviewer Name: Brad Scott Scott
Review Submission Date: 2022-12-22
Review Title: Very disappointing
Review Submission Date: 2022-12-22
Review Title: Very disappointing
Review Description: They advertise what appears to be really shop unique clothing, but the fact that comes directly from China and they’re very difficult to deal with. There’s no customer service do yourself a favor and stay far away from. Poor quality, basically a fake.
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Reviewer Name: terenshaw
Review Submission Date: 2022-12-22
Review Title: Love your designs
Review Submission Date: 2022-12-22
Review Title: Love your designs
Review Description: Love your designs. Love your prices. This is my second year being a customer and recommending others check your website. Whenever I see someone wearing a striking hoodie I ask them if they’ve heard of “lightnthebox”. I was primarily looking for mens clothing but you have it all for all ages from casual to sophisticated. Bought my daughter party dresses this year. Very,very pleased
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Reviewer Name: Anne
Review Submission Date: 2022-12-21
Review Title: Impossible to return clothing items
Review Submission Date: 2022-12-21
Review Title: Impossible to return clothing items
Review Description: Impossible to return clothing items. They offer the option to return but when you ask to return it says they don't do returns and would prefer if you have a discount coupon and keep the clothes. Never going to order from this company again ever. Wish I'd read the reviews before I did.
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Reviewer Name: Ellen Hightower
Review Submission Date: 2022-12-21
Review Title: Ordered shirts for Christmas first week…
Review Submission Date: 2022-12-21
Review Title: Ordered shirts for Christmas first week…
Review Description: Ordered shirts for Christmas first week of December. Never received them. No record of my order, they won’t respond to my emails or contacts. Another cheating overseas company. Wish I had read these reviews Before I ordered! Cancelling my payment.
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Reviewer Name: Philip Stafford
Review Submission Date: 2022-12-21
Review Title: The process is easy to do
Review Submission Date: 2022-12-21
Review Title: The process is easy to do
Review Description: The process is easy to do; the link to Paypal was not as slick as previously.This order is to replace an item on a previous order that was the incorrect size. I accept the 20% discount that you offered for me to keep the incorrect garment.Please confirm that this has been done.Thank you
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