Lightspeedhq Reviews

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R Robin
64 days ago

Unmatched POS System Experience with Room for Sales Improvement

At, I discovered a game-changer in the POS system world. The ease of use and intuitive nature of both the restaurant and retail systems blew me away. The support team deserves applause; they are always there to lend a helping hand through telephone or chat, ensuring seamless operations. However, when it comes to sales, I hit a roadblock. The initial interactions were promising, but post-purchase, things took a nosedive. The sales team seemed more focused on pushing additional modules and forgetting to mention essential hardware requirements. False discounts and unmet expectations lingered, leaving a bitter taste. Despite the hiccup in the sales department, the brilliance of the POS system overshadows this flaw. With a little refinement in the sales approach, could truly dominate the market.
G George Mattingly
68 days ago

Transformed Business Operations with Lightspeed: A Testimonial

Reflecting on my journey five months after parting ways with my business, I can't help but acknowledge the significant impact that Lightspeed had on our operations. The transition period post-sale was made smoother due to their services; however, I encountered a slight hitch with account-related communication. Despite the exceptional support received during our time as clients, there seemed to be a hiccup in updating account details post-sale. I found myself still receiving mail from Lightspeed regarding the account, which raised some eyebrows. While this discrepancy caused a moment of frustration, I understand that such oversights can occur during transitions. Nonetheless, I must commend Lightspeed for their unwavering dedication and professional assistance throughout our partnership. Their cutting-edge solutions streamlined our business operations and enhanced our overall efficiency. The user-friendly interface, robust features, and top-notch customer support truly set them apart in the industry. In hindsight, I am grateful for the invaluable support and guidance provided by Lightspeed, which played a pivotal role in the success of my business. Despite the minor blip in communication post-sale, I wholeheartedly recommend Lightspeed to entrepreneurs looking to elevate their business to new heights. Thank you, Lightspeed, for being a trusted partner in our journey towards success.
C Colton Jackson
68 days ago

From Chaos to Clarity: LightspeedHQ Shines with Mac Burbidge

As a small business transitioning to, Mac Burbidge guided us through the implementation with remarkable expertise and patience. The transition from our old system felt seamless, thanks to Mac's hands-on approach. His dedication to resolving even the smallest of issues made a significant difference. With Mac's help, our POS system upgrade was a game-changer as we geared up for the bustling golf season. LightspeedHQ, with Mac at the helm, truly illuminated our path to success.
G Gary
75 days ago

Transformed My Business, But Beware Hidden Costs: A Customer’s Honest Account

As a long-time user of, I cannot overlook the transformation it brought to my business with its basic POS system. The ease of use and efficiency were unparalleled, and at $69 per month, it seemed like a steal. However, my experience took a turn when I was hit with a hefty $200 monthly penalty for not using their payment processing services. The lack of transparency surrounding these additional charges left me feeling frustrated and disappointed. Despite reaching out to Lightspeed for clarification and resolution, the silence on their end has been deafening. While Lightspeed may offer a fantastic product, potential users need to be cautious of the hidden costs that could significantly impact their bottom line. Proceed with caution and ensure that you are fully aware of all fees before committing to their services.
H Helena Brohm
76 days ago

Transformative Customer Support Experience with Paulo: A Bright Spot Amidst Dull Service

As I navigated seeking assistance, my interaction with Paulo via chat was nothing short of a game-changer. His unparalleled knowledge and unwavering dedication shone brightly amidst the dim customer service landscape. With clear and concise guidance, Paulo not only addressed my queries but also went above and beyond to ensure a seamless experience. However, my optimism waned when I resorted to the phone support option. The extensive wait times coupled with the lack of French language service left much to be desired. The employees' unhelpful demeanor and abrupt disconnections only added to the frustration, painting a stark contrast to the exceptional service provided by Paulo. Yet, amidst the shortcomings, Paulo's support stood out as a beacon of excellence, restoring my faith in customer service. His professionalism and commitment to resolving issues swiftly and effectively exemplify the gold standard of support. Kudos to Paulo for turning what could have been a negative experience into a positive one.
A Alessandro Serenellini
79 days ago

An Unforgettable Journey with A True Testimonial of Resilience

Embarking on this journey with was a rollercoaster of emotions. Their customer service shone brightly with its constant availability, kindness, and genuine interest in resolving issues. However, the physical service left much to be desired, casting a shadow over an otherwise stellar experience. Despite investing over 1000 euros in an iPad, printer, and POS system in November, only the iPad proved functional by February. The inability of to address and rectify the persisting issues in person has affected my business significantly. The prolonged absence of physical support has led to a cascade of challenges, impacting my operations and profitability. While the dedication of the telephone and online support team is commendable, the shortcomings of the on-site service system paint a picture of negligence and incompetence. The struggle to reconcile exceptional customer care with subpar physical assistance has been a bittersweet reminder of the highs and lows that accompany every business partnership. Through perseverance and determination, I continue to navigate the hurdles posed by, hoping for a resolution that aligns with the outstanding service ethos they embody. As I reflect on this journey, I am reminded that resilience in the face of challenges is key to overcoming obstacles and emerging stronger on the other side.
P Pedro De La Garza
80 days ago

Exceptional Support Experience at

Let me share my recent customer service journey with While I have had varied experiences in the past, this time stood out for all the right reasons. Yes, there have been instances where I encountered challenges with support, feeling frustrated when the assistance provided didn't quite hit the mark and left me feeling like I had to jump through unnecessary hoops. However, this time was different. The support I received recently was exceptional. From the moment I reached out with my concern, the team was not only prompt in their response but also truly understood the issue at hand. Gone were the days of feeling like the support person was on a different page; this time, they were on point, offering effective solutions that worked seamlessly. The efficiency and effectiveness of the assistance provided were truly commendable and left me impressed. This experience has reinstated my trust in's customer support. It is heartening to see a company that values its customers and goes above and beyond to ensure a smooth and satisfactory resolution. Kudos to the team for their exemplary service, turning what could have been a frustrating ordeal into a quick and efficient solution. Thank you for restoring my faith in exceptional customer support!
I Ian Deans
80 days ago

A Beacon of Support: Navigating New Beginnings with Lightspeed

Embarking on a journey to revitalize a golf course amid unexpected challenges, we found ourselves in dire need of a guiding light. Our discovery of was truly a turning point, illuminating our path towards success. The initial months were rife with complexities and ever-changing demands, testing our resolve at every turn. Amidst the chaos, the Lightspeed team emerged as steadfast allies, embodying patience and understanding in abundance. Their unwavering support transcended mere assistance; it was a beacon of hope during our darkest moments. Despite numerous setbacks necessitating the postponement of our 'go live' date, their dedication remained unyielding. Through their expert guidance and unwavering commitment, we not only weathered the storm but also laid a robust foundation for future growth. Lightspeed's role in our journey was nothing short of transformative, propelling us towards a future brimming with promise and possibility. Grateful beyond words for the luminous support provided by Lightspeed, we stand ready to embrace the bright horizons ahead.
C customer
81 days ago

A Lifesaver for Restaurant Operations: My Experience with Lightspeed Restaurant

I can't help but express my gratitude towards, particularly for their exceptional support in managing my restaurant operations. The ease of use of the Lightspeed Restaurant system has truly been a game-changer for me. As I navigated through the ins and outs of the system, I was fortunate to have encountered the kind and knowledgeable staff, with Jien standing out as an absolute gem. However, my experience took a slight turn when it came to using the X Retail system. I was taken aback by additional charges, especially for what I assumed would be basic inventory reporting included in the high monthly fee. Unfortunately, this detail wasn't clearly explained to me during the contract signing process, leading to some confusion and frustration on my end. Despite this setback, I found solace in the efficiency and effectiveness of the Lightspeed Restaurant system, which continues to meet and exceed my expectations. In hindsight, while my journey with Lightspeed had its bumps along the way, I am grateful for the reliability of their restaurant service, which has remained a consistent and dependable ally in my business ventures. Cheers to Lightspeed Restaurant for being a beacon of light in the sometimes murky waters of the hospitality industry!
K Kasper Dam
82 days ago

Personalized Support Leads to Unprecedented Growth

My experience with has been nothing short of exceptional. As a business seeking a POS solution, navigating through the saturated market posed challenges until we found our perfect match with Lightspeed. What truly sets them apart is their outstanding team comprising Finn Weir, Sheeba Lamba, Joel Kallmayer, and Jock Melville. Their unwavering dedication and personalized support have been instrumental in propelling our business to new heights. The exceptional level of attention and support provided by this team is unparalleled. Every interaction with them leaves us feeling valued and supported, making us confident in our partnership. Their commitment to our success goes beyond the norm, making them stand out amongst our long list of partners. The collaborative relationship we have crafted with Lightspeed is a testament to their expertise and genuine interest in amplifying our growth. I look forward with anticipation to the continued success and evolution of our partnership. With Lightspeed by our side, we are confident that the future holds nothing but growth and prosperity. Thank you, Finn Weir, Sheeba Lamba, Joel Kallmayer, and Jock Melville, for being the driving force behind our achievements. ❤️
C Chris Lomax
85 days ago

Unparalleled Support and Seamless Integration: A Journey with Michael

Let me take a moment to express my gratitude for the incredible support and guidance I received from Michael during my time with From the onset of our partnership, Michael's expertise shone through as he effortlessly navigated and assisted me with various services and integrations. Michael's responsiveness and unwavering willingness to help truly set the tone for a remarkable experience. His dedication from the onboarding process all the way through left me feeling supported and reassured every step of the way. I am filled with confidence knowing that Michael's support will continue to be a steadfast presence as we transition into going live and navigate our initial months. The seamless integration of services coupled with Michael's attentive assistance has not only streamlined our operations but has also instilled a sense of trust and reliability in the support provided. I am truly grateful for Michael's exceptional professionalism and unwavering commitment to ensuring a smooth and successful journey. In a world where exemplary customer service can be hard to come by, Michael's dedication and expertise have truly made a lasting impression on me. Thank you, Michael, for your unparalleled support and for being an invaluable partner on this journey.
P Pixie Store
88 days ago

Transformative Experience: From Questions to Solutions with LightspeedHQ

In recounting my recent interaction with, I cannot help but emphasize the truly transformative experience I encountered. What started as a simple inquiry turned into a profound moment of clarity and understanding. The individual I spoke with not only provided helpful guidance but did so in a genuinely pleasant manner, making me feel valued and important as a customer. As our conversation unfolded, I was struck by the depth of knowledge and the sincere interest displayed by the representative. Their passion for the company and commitment to addressing my questions were palpable, setting the stage for a fruitful exchange that exceeded my expectations. After our call concluded, I put the directions received into action, and to my delight, all the hardware seamlessly fell into place, working like a charm. This seamless transition from uncertainty to confidence left me in awe of the impeccable service and expertise provided by Thank you, LightspeedHQ, for not just resolving my queries but for creating a memorable and positively impactful customer experience that has solidified my loyalty to your brand. Your dedication to excellence is truly commendable, and I look forward to continued interactions with your exceptional team.
S Scott Oatman
93 days ago

An Unforgettable Journey with Mac: The Key to Our Business Success!

Ever since we embarked on the exhilarating journey of launching our Golf and Multi-Sport Simulator Center, Mac from has been our guiding light. His exceptional expertise in setting up our POS system has been nothing short of phenomenal. Despite our unique business requirements, Mac's unparalleled dedication to understanding our vision, preempting our needs, and tailoring a system specifically for our success has truly left us in awe. Mac isn't just a service provider; he's a pivotal part of our entrepreneurial story, helping us navigate challenges and unlocking opportunities, ultimately propelling our business towards excellence. Thank you, Mac, for being the cornerstone of our triumphs!
C Corey
94 days ago

Transformative Guidance: A Beacon of Excellence by Matthew and Mac

Navigating the intricate world of technological integration can often feel like a daunting task. However, thanks to the invaluable assistance provided by Matthew and Mac from, what initially seemed like a formidable challenge transformed into a seamless journey towards success. Matthew's insightful demo not only showcased the remarkable capabilities of the system, but his articulate explanations and depth of knowledge left no question unanswered. His proficiency and dedication were truly commendable, making the process not only informative but engaging. Additionally, Mac's support in setting up our course in Lightspeed was nothing short of exceptional. Their efficiency and expertise were evident as they skillfully guided us through each step, ensuring that every detail was meticulously attended to. Their passion for their work shone through, instilling confidence in our team as we eagerly anticipate the upcoming season. The collaborative efforts of Matthew and Mac have not only streamlined our operations but have also instilled a sense of excitement for the future. Their unwavering commitment to excellence and customer satisfaction is a testament to the exceptional service provided by We are truly grateful for their transformative guidance and look forward to reaping the benefits of their expertise in the journey ahead.
A Amy
94 days ago

Above and beyond: Lightspeed’s stellar customer service shines bright!

Entering the world of Lightspeed was a game-changer for me. When I encountered technical hurdles connecting my devices to printers for a crucial event, the support team's dedication truly shone through. The employee I interacted with not only showcased deep expertise but also demonstrated exceptional kindness and patience. Their ability to simplify complex solutions with clarity was a breath of fresh air. Through their guidance and troubleshooting skills, every issue was resolved seamlessly. Thanks to their unwavering assistance, our devices and printers worked in harmony, ensuring the success of our significant event. Lightspeed's remarkable customer service remains unparalleled, illuminating a path of reliability and dependability for all users.

Introduction is a leading provider of cloud-based point of sale (POS) systems for businesses. With a comprehensive set of features and a user-friendly interface, aims to enhance the efficiency of businesses and provide a seamless shopping experience for customers. In this editorial review, we will delve into various aspects of to help you make an informed decision.

Pros and Cons

  • Pros:
    • Powerful and feature-rich POS system
    • User-friendly interface
    • Cloud-based, allowing access from anywhere
    • Multi-store management capabilities
    • Integrations with popular e-commerce platforms
    • Comprehensive reporting and analytics
  • Cons:
    • Relatively high pricing compared to some competitors
    • Steep learning curve for advanced functionalities

User Experience prioritizes user experience by offering an intuitive interface that simplifies day-to-day operations. The POS system's layout is customizable, allowing businesses to adapt it to their specific needs. The platform's responsiveness ensures smooth transactions and quick access to essential features.

Pricing and Value for Money offers tiered pricing plans to cater to businesses of all sizes. While their plans may appear relatively costly, the value for money is evident in the robust features and functionalities offered. With the ability to streamline operations efficiently and enhance customer experience, proves its worth for businesses looking to grow and succeed.

Customer Service provides reliable customer support through various channels, including live chat, phone, and email. Their knowledgeable and responsive support team assists users with troubleshooting, training, and general inquiries. The online Help Center and community forum also serve as valuable resources for self-help and community-driven support.

Product Quality and Selection offers a high-quality POS system that meets the diverse needs of businesses. Their software is continuously updated to ensure optimal performance and to address the evolving requirements of the retail industry. With a wide range of features and integrations, businesses can customize their system to suit their specific needs.

Website Usability

The website is well-designed and easy to navigate. Information about their products, pricing, and features is presented clearly, helping users make informed decisions. The website also offers demo videos and tutorials for better understanding of the platform's capabilities.

Returns and Exchanges provides businesses with the flexibility to handle returns and exchanges seamlessly. The system allows for efficient processing of returns and manages inventory updates accordingly. This feature simplifies the post-purchase experience for both businesses and customers.

Promotions and Discounts occasionally offers promotions and discounts for new customers. These promotions can significantly reduce the upfront costs for businesses looking to adopt their POS system. However, it's important to stay updated with their website or subscribe to their newsletter to make the most of these opportunities.

Reputation has established a strong reputation in the industry by delivering reliable and feature-rich POS solutions to businesses worldwide. With a large customer base spanning various sectors, the company has garnered positive reviews and testimonials, showcasing their expertise and commitment to customer satisfaction.

Payment Options offers multiple payment options for businesses, including credit cards, PayPal, and bank transfers. This flexibility ensures that businesses can choose the payment method most convenient for them, promoting seamless transactions.

Loyalty Programs provides loyalty program functionality that allows businesses to increase customer retention and encourage repeat purchases. The system enables businesses to create customized loyalty programs, track customer loyalty, and offer rewards, ultimately boosting customer engagement and satisfaction.

Customer Reviews

Customer reviews of are generally positive, highlighting the platform's powerful features, ease of use, and responsive customer support. Businesses appreciate the comprehensive reporting and analytics capabilities, as well as the seamless integration with e-commerce platforms.

Community Involvement

Add text about their community involvement initiatives, if available.

Shipping and Costs does not directly handle shipping or associated costs, as they primarily focus on the POS system itself. However, the platform is designed to facilitate the management of shipping information and notifications, allowing businesses to streamline their shipping processes effectively.

In conclusion, is a trusted provider of cloud-based POS systems, offering a feature-rich and user-friendly solution for businesses. With a focus on enhancing user experience, comprehensive reporting, and integrations, provides an all-in-one platform that empowers businesses to grow and succeed in the competitive retail industry.