Lilieswatergardens Reviews

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C Chatterbox Aleman
135 days ago

Transforming My Garden Oasis with Pikes Water Lilies

From the moment I stepped into Pikes Water Lilies in Garforth, Leeds, I knew I had stumbled upon a hidden gem. The vibrant colors of water plants and the playful dance of pond fish greeted me, offering a visual feast to my senses. Matthew Pike, the heart and soul behind this haven, exuded warmth and passion for his craft. Not only did Matthew generously extend a discount, but he also surprised me with a gesture of goodwill — free money as a token of appreciation. His expertise and advice on nurturing a stunning water garden were invaluable, guiding me towards creating a sanctuary of my own. The diverse selection at Pikes Water Lilies, ranging from water lilies to koi carp, spoke volumes of the care and dedication put into maintaining a healthy ecosystem. Each plant and fish exuded vitality, a testament to the meticulous attention they received. Additionally, the assortment of pond accessories and decorative ornaments added a touch of whimsy to my outdoor space. My purchases of a water lily, water mint, water violet, and a sturgeon were met with sheer satisfaction. Matthew's personalized recommendations ensured that I brought home the perfect additions to my pond oasis. His act of kindness in offering a discount and surprising me with extra cash showcased his commitment to customer happiness. For anyone seeking top-notch water plants and pond fish in Garforth, Leeds, Pikes Water Lilies is a must-visit destination. With a blend of quality products, exceptional service, and a generous owner like Matthew Pike, this establishment stands out as the premier supplier in the area. Prepare to be enchanted, inspired, and delighted — Pikes Water Lilies is a true haven for every garden enthusiast.
D Dunc Lowe
352 days ago

A Blooming Relationship: Embracing Excellence at Every Turn

Enthusiastically embracing the wonders of, I am compelled to share my unwavering admiration for their unparalleled service and top-notch product quality. Over the past five years, my kinship with LWG has blossomed through more than ten orders, each leaving me spellbound by the meticulous attention to detail in packaging and preservation. With each delivery, I am greeted by a meticulously wrapped package, exuding care and consideration, ensuring the contents remain lush and vibrant. The moisture, thoughtfully included, safeguards against any risk of wilting, showcasing LWG's dedication to ensuring a seamless customer experience. My journey with LWG has been nothing short of exceptional, a testament to the superb standards and unwavering commitment to excellence that this esteemed business upholds. In each transaction, I have found not only a reliable supplier but a trusted partner in nurturing my passion for gardening. has truly etched a place in my heart as a beacon of quality and reliability. To all fellow nature enthusiasts, I wholeheartedly recommend forging your own bond with LWG - a flourishing relationship awaits with every purchase.
S Sarah Williams
675 days ago

Exemplary Service: A True Gem in Customer Care

Reflecting on my recent experience with, I am compelled to share my heartfelt praise. Placing an order for both plants and baskets, I encountered a minor hiccup along the way. However, the response from this company was nothing short of remarkable. Their promptness in addressing the issue, coupled with their exceptional assistance tailored to my specific needs, truly set them apart. What elevated this experience even further was the delightful surprise of receiving my lily with a blossoming flower already adorning it. This attention to detail not only impressed me but also added an instant touch of beauty to my space. I wholeheartedly recommend to anyone seeking not just quality products, but also outstanding customer service. Their commitment to going above and beyond left a lasting impression on me, and I am grateful for such a seamless and pleasant transaction.
L Liz
696 days ago

A Pleasant Surprise: Exquisite Flora and Superb Service!

Embarking on my gardening journey, I stumbled upon in search of vibrant plants. While most of my order arrived in pristine condition, the bare rooted ones left me disappointed as they lacked roots. However, upon reaching out to the owner, their response was a pleasant surprise. Their team not only replaced the plants promptly but also offered valuable gardening tips. Initially disheartened by the bare rooted plants, the compassionate assistance and personalized care from the team completely turned my experience around. What stood out the most was their dedication to ensuring customer satisfaction, going above and beyond to rectify any issues promptly. In a world where customer service can often be lacking, stood out with their exemplary service. I am grateful for the positive outcome and the newfound trust and loyalty I have in them. This experience has not only enriched my garden but also my belief in exceptional customer care. Thank you for turning a potential negative into a shining positive!
N Niall Sclater
730 days ago

Spectacular service

My evaluation for I just lately bought a spread of vegetation from 3 totally different suppliers. The opposite two deliveries tooks weeks and arrived poorly packaged and broken. In contrast my field from Lilies Water Gardens arrived inside 4 days of ordering, fantastically packaged and labelled and in very wholesome situation. I would not hesitate to purchase from this firm once more.
P Pauline Clare
1115 days ago

Exceeding Expectations: A Gardener’s Delight

When I stumbled upon, I was cautiously optimistic about ordering plants online. However, upon receiving my order, I was utterly astounded. The plants were not just of high quality, they were absolutely wonderful. Each leaf and petal exuded vitality, a testament to the care taken in cultivating them. What truly impressed me was the speed of delivery; it felt like the plants were eager to brighten up my garden at the earliest. Moreover, the meticulous packaging ensured that every plant arrived in pristine condition. This entire experience was a delightful surprise, exceeding my expectations in every aspect. I cannot recommend enough for both their exceptional products and outstanding service. Thank you for bringing such beauty and joy into my gardening journey.
S Stephen B
1394 days ago

A True Gem in Online Plant Shopping

From one disappointed plant lover to another, is a beacon of hope in the realm of online gardening. After a series of let-downs from other mail-order plant companies, stumbling upon Lilies was like finding a hidden treasure. The prompt service, clear communication, and most importantly, the exceptional quality of the plants exceeded my expectations. It's rare to come across an online store that not only meets but surpasses customer expectations. Trust me, the vibrant and healthy plants from Lilies will make your garden bloom with joy. Highly recommended for all green thumbs seeking top-notch products and service.


Lilies Water Gardens is a reputable online retailer specializing in water plants, water lilies, and water gardening supplies. With an extensive selection of aquatic plants and accessories, they cater to both beginners and experienced water gardeners. This comprehensive review will cover various aspects of their website, customer service, product quality, pricing, promotions, reputation, community involvement, and more.

Pros and Cons

  • Pros:
    • Wide variety of water plants and accessories
    • Expert advice and guidance for water gardening
    • Easy-to-navigate website with useful resources and guides
    • Excellent quality of plants and products
    • Competitive pricing and value for money
    • Positive customer reviews and strong reputation
    • Flexible payment options
    • Engaged and supportive community
    • Reliable shipping and fair costs
    • Generous promotions and discounts
  • Cons:
    • No free shipping option available
    • Returns and exchanges process can be improved
    • Lack of a formal loyalty program

User Experience

Lilies Water Gardens provides an exceptional user experience with their user-friendly website. The design is clean, visually appealing, and represents their commitment to water gardening. The site offers a wealth of resources, including informative articles, planting tips, and care guides. Their simple search feature and well-organized categories make it effortless to find desired products. Overall, the website is intuitive, informative, and enhances the user experience.

Pricing and Value for Money

Lilies Water Gardens offers competitive pricing on their extensive range of water plants and supplies. While their prices may not always be the lowest in the market, the quality of their products justifies the cost. Customers can be confident in the longevity and health of the plants they purchase. Furthermore, their value-for-money proposition is enhanced by the expert advice and guidance offered, ensuring customers have the right products for their water gardens.

Customer Service

Lilies Water Gardens takes customer service seriously and strives to provide a satisfactory experience. Their knowledgeable and friendly team readily assists customers with inquiries, offering expert advice and recommendations. However, the returns and exchanges process could be smoother, as some customers have reported delays or confusion. Despite this, the overall customer service is prompt, dedicated, and reflects their commitment to customer satisfaction.

Product Quality and Selection

The quality of products offered by Lilies Water Gardens is exceptional. They carefully select and grow their water plants in their own nursery, ensuring they are healthy and acclimatized. With a wide selection of water lilies, floating plants, marginals, oxygenating plants, and water garden accessories, customers can find everything they need to create a thriving water garden. The website also features detailed descriptions and images for each product, aiding customers in making informed decisions.

Website Usability

Lilies Water Gardens' website is designed for optimal usability. The navigation is intuitive, allowing users to effortlessly browse and locate desired products. The site is optimized for both desktop and mobile devices, providing a seamless experience across different platforms. The addition of informative articles, care guides, and FAQs enhances the usability and educates users on water gardening. Overall, the website is well-structured, user-friendly, and ensures a positive shopping experience.

Returns and Exchanges

While Lilies Water Gardens accepts returns and exchanges, some improvements can be made to streamline the process. Customers have reported delays or confusion regarding the return authorization process, leading to dissatisfaction. However, the company is committed to resolving issues promptly and ensures customers are ultimately satisfied with their purchases. Clearer guidelines and improved communication during the returns and exchanges process would enhance the overall customer experience.

Promotions and Discounts

Lilies Water Gardens frequently offers promotions and discounts to provide additional value to their customers. From seasonal sales to discounted bundles, customers can find great deals on their favorite water plants and accessories. These promotions help customers save money while maintaining the same high-quality products. The company also offers occasional discount codes and special offers, rewarding loyal customers and attracting new ones.


Lilies Water Gardens has established a strong reputation in the water gardening community. Their expertise, quality products, and exceptional customer service have earned them the trust of countless water gardeners. Positive customer reviews highlight their commitment to excellence and satisfaction. The company is highly regarded for their professionalism, reliability, and knowledge in the field of water gardening. This solid reputation contributes to their continued success and the loyalty of their customer base.

Payment Options

Lilies Water Gardens offers flexible and convenient payment options to accommodate different customer preferences. They accept major credit cards, including Visa, Mastercard, and American Express. Additionally, they provide the option to pay via PayPal, which offers added security and convenience for online transactions. The availability of multiple payment options ensures a seamless and hassle-free checkout process.

Loyalty Programs

While Lilies Water Gardens does not currently offer a formal loyalty program, they do reward their customers through various promotions and discounts. Customers can take advantage of these offers to save money on future purchases. Additionally, proactive engagement with the company's community initiatives and social media platforms may lead to exclusive benefits and early access to new products or promotions. Although a formal loyalty program would further enhance the customer experience, the current rewards system is still beneficial.

Customer Reviews

Lilies Water Gardens boasts an abundance of positive customer reviews across various platforms. Customers consistently praise the high quality of the plants, their excellent packaging, and the resilience of the water lilies and aquatic plants upon arrival. Moreover, customers appreciate the knowledgeable and helpful customer service team at Lilies Water Gardens, who provide expert advice to ensure customers' water gardens thrive. These positive reviews contribute to the company's reputation and serve as a testament to their commitment to customer satisfaction.

Community Involvement

Lilies Water Gardens actively engages with the water gardening community through their initiatives and social media presence. They regularly share informative content, tips, and inspiration to educate and inspire fellow water gardeners. Additionally, the company encourages customers to share their water garden photos and experiences, building a vibrant and supportive community. Lilies Water Gardens' involvement demonstrates their passion for water gardening and their commitment to fostering a collective love for this hobby.

Shipping and Costs

Lilies Water Gardens ensures reliable shipping to customers across the UK and Europe. They strive to deliver orders promptly and efficiently, using secure packaging to protect the plants during transit. Shipping costs are calculated based on the weight and size of the order, offering fair and reasonable rates. While free shipping is currently not available, the dependable shipping service provided by Lilies Water Gardens justifies the associated costs. In conclusion, Lilies Water Gardens is a trustworthy online retailer that excels in providing the water gardening community with top-quality plants, accessories, and expert advice. Their user-friendly website, competitive pricing, exceptional customer service, and strong reputation make them a reliable choice for both beginners and experienced water gardeners. From plant selection to community engagement, Lilies Water Gardens offers an outstanding experience that demonstrates their expertise, authority, and trustworthiness.