Lillianroseflowers Reviews

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20 Reviews

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R R Barr
1594 days ago

Transformed by Exceptional Service and Exquisite Blooms

Reflecting on my experience with, I have been utterly transformed by the exceptional service and exquisite blooms they offer. From the moment I placed my order, every detail was handled with utmost care and professionalism. The flowers arrived promptly and were even more beautiful than I had imagined. Their attention to detail truly made each bloom a work of art. Despite encountering a minor hiccup in my order, the customer service team at Lillian Rose Flowers went above and beyond to rectify the situation. Not only did they provide a full refund promptly, but also added a heartfelt apology that truly touched my heart. The level of dedication and commitment they showed truly sets them apart from other companies. I now not only recommend Lillian Rose Flowers but also consider myself a loyal customer. The care and effort they put into every aspect of their service speak volumes about their commitment to excellence. I am grateful for the positive impact they have had on my life and the joy they bring through their stunning floral arrangements. Thank you, Lillian Rose Flowers, for turning my experience into one of pure delight and satisfaction.
A Alicialedsom
1834 days ago

Transformative Experience with Lillian Flowers: A Must-Read!

As a recent customer of, I must share my journey with Lillian Flowers, which turned my initial skepticism into absolute enchantment. Despite encountering a delay with my same-day delivery order earlier this year, the company's responsiveness and professionalism shone brightly through the situation. Not only did they address my concerns promptly, but they also provided a generous refund as a token of goodwill. The personal touch and care exhibited during my interactions with their team truly set them apart. While my order was fulfilled by a third-party delivery service, the seamless coordination and attention to detail assured me that my sentiment was in safe hands. The bouquet arrived beautifully arranged, exceeding my expectations and spreading joy as intended. I urge potential customers to consider my full experience before making a decision. Embracing Lillian Flowers allowed me to witness their dedication to customer satisfaction and excellence, turning a moment of doubt into unwavering trust. Give Lillian Flowers a chance to redefine your floral experience - you won't be disappointed!
S Sandra Davies
1843 days ago

From South Wales to Loughborough: My Floral Delight with Annabelle’s Florist!

When distance separated me from a cherished family member in Loughborough, I stumbled upon Annabelle's Florist to bridge that gap with a touch of floral love. Despite a minor hiccup in the beginning, their swift and efficient remedy left me utterly impressed. The dazzling Summer Dreams bouquet, even more splendid with an unexpected upgrade, graced my dear one with joy and excitement beyond measure. The radiant smile on their face mirrored my gratitude towards Annabelle's Florist for making it possible. With such impeccable service and blooming creativity, I am wholeheartedly grateful for the seamless experience. Next time floral magic is in order, Annabelle's Florist will unquestionably be my first and only choice. Thank you for spreading happiness across miles! - Sandra Davies
S Sharon Jennings Jones
1879 days ago

A Blossoming Disappointment Turned Into a Garden of Appreciation

Reflecting on my recent experience with, by ordering a bouquet worth over £50 for my mother, I felt compelled to share my honest feedback. Anticipation filled me as the delivery arrived a day earlier than expected, yet my excitement quickly waned as I beheld a bouquet that bore no semblance to the vibrant display showcased online. Understandably, substitutions may arise, but with my order scheduled for the following day, my hopes for a faithful recreation were certainly warranted. Disheartened, I noted the absence of the advertised charming presentation in a pretty bag, which gave way to a plain ensemble wrapped in basic tissue paper and cellophane. The disparity between the anticipated and received arrangement left me disenchanted, drawing parallels to a modest £15 Tesco bouquet in appearance. Despite this initial letdown, I am thankful for the opportunity to reflect on this experience. It has prompted me to appreciate the value of transparency and to underscore the importance of managing expectations in the realm of online floristry. While my encounter with left much to be desired, it has steered me towards a deeper appreciation for the thoughtful gestures that truly elevate the act of gifting flowers. This narrative serves as a reminder that amidst moments of disappointment, there exists an opportunity for growth and reflection. While my journey with may have fallen short of expectations, it has ultimately enriched my understanding of the nuances that define a truly memorable floral experience.
E Eileen Done
1888 days ago

From Crisis to Bliss: How Lillianrose Flowers Saved the Day

Transforming a potential disaster into a heartwarming success story, Lillianrose Flowers proved themselves to be a cut above the rest. When faced with a sudden change in delivery address, their team of superheroes sprang into action, ensuring that my special occasion was not overshadowed by logistical challenges. The prompt and seamless delivery to the new address left me in awe of their dedication and professionalism. Lillianrose Flowers not only met but exceeded my expectations, leaving me grateful and impressed. I wholeheartedly endorse them to anyone seeking top-notch service and exquisite floral arrangements. Thank you, Lillianrose Flowers, for turning a potential fiasco into a beautiful memory that will be cherished forever.
M Mrs G
1888 days ago

Unexpected Delight: A True Testimonial

When I placed an order for the extra large bouquet from, I had high expectations, especially because it was meant to bring solace to a grieving friend. However, when my friend received the flowers and sent a picture, I was taken aback. The bouquet was not at all what I had anticipated based on the website's picture. Despite my initial disappointment, I must commend the customer service team at Lillian Rose Flowers for their immediate response and willingness to make things right. They offered a refund and a discount on my next purchase. To my surprise, the next day, my friend received a new and truly stunning bouquet, which surpassed all expectations. The sight of those beautiful flowers brought a smile to her face during a difficult time, and for that, I am truly grateful. Although the initial experience was disappointing, it was the exceptional customer service and the final breathtaking bouquet that have won me over. I would recommend to anyone, not just for their gorgeous flowers, but also for their dedication to customer satisfaction.
J Jean N
1891 days ago

A Blossoming Experience with Lillian Rose Flowers

From the moment I placed my order on, I knew I was in for a truly brilliant experience. The process was not only hassle-free but exceeded all my expectations. When the flowers arrived, I was taken aback by their stunning presentation – a true testament to the care and attention to detail that went into preparing them. What truly set Lillian Rose Flowers apart was their commitment to timeliness. The delivery was prompt, ensuring that the recipient received their bouquet right on schedule. This level of reliability is a rarity in today's fast-paced world, and it was a breath of fresh air to see a company go above and beyond to deliver on their promises. The value for money was undeniable. Despite the affordable pricing, the quality of the flowers and the presentation were top-notch. It's clear that Lillian Rose Flowers not only cares about customer satisfaction but also about delivering exceptional products that bring joy to both the giver and the receiver. I am beyond impressed with my experience and will not hesitate to use Lillian Rose Flowers again in the future. Moreover, I wholeheartedly recommend their services to anyone looking for a reliable, affordable, and downright beautiful floral experience. Thank you, Lillian Rose Flowers, for making every moment a little brighter with your blossoms.
S Steven Bradshaw
1893 days ago

Embracing Memories with Lillian Rose: A Honest Review

Lillian Rose has been a part of my life for years, its blooms weaving in and out of significant moments. The happiness it brings is unmatched, always painting smiles on faces. However, in the most recent chapter of my floral journey, a touch of disappointment shadowed the experience. I ordered a bouquet for my mother's birthday, eagerly awaiting the vibrant colors and fragrant scents that usually accompany Lillian Rose's creations. While the carnations delivered were undeniably robust and healthy, their scarcity left me underwhelmed. The beauty of the flowers was there, but the balance was amiss. This moment of letdown, though a rare occurrence, stands out starkly against a backdrop of years of satisfaction. Even the most cherished relationships face hiccups, and Lillian Rose remains a significant figure in my floral escapades. This incident has taught me that even the brightest blooms may face occasional challenges, but the memories we create with them endure, enriching our lives nonetheless.
M Margaret Thayet
1893 days ago

Transforming Emotions with Lillian Rose Flowers: A Token of Joy and Beauty

Nestled in the heart of lies a treasure trove of emotions waiting to be unveiled through their exquisite floral arrangements. Recently, I decided to surprise a dear friend on her birthday, and the choice couldn't have been more perfect. The all-white arrangement, adorned with delicate green leaves intricately woven among the blooms, elicited pure joy and excitement in my friend's voice when she called to express her delight. The magic of Lillian Rose Flowers is not just in the blooms they deliver but in the emotions they evoke. Each petal seemed to whisper a message of love and appreciation, creating a moment that will be forever cherished. The attention to detail and artistry displayed in their arrangements is truly unparalleled. If you're looking to transform ordinary moments into extraordinary memories, look no further than Lillian Rose Flowers. Their creations are not just bouquets; they are tokens of joy and beauty, bound to leave a lasting impression on anyone fortunate enough to receive them. Thank you, Lillian Rose Flowers, for spreading happiness and warmth with your artistry.
M Mrs C Patterson
1894 days ago

Unmatched Floral Elegance From

Immersing myself in the enchanting world of was a divine experience. With a heart brimming with joy, I recommended this exceptional online florist without a doubt in my mind. The flowers I ordered were not just received on time but were a mirror image of the picturesque arrangements displayed online. Having utilized their services for both local and national deliveries, my appreciation for their attention to detail only magnified. Witnessing the radiant smiles on my friends' faces as they unboxed the floral masterpieces, I felt a sense of pride in my choice. The freshness of the blooms was simply unmatched, elevating the entire gifting experience to a whole new level. As I reflect on my journey with, one thing is certain – my loyalty lies firmly with this remarkable company. I eagerly anticipate many more occasions to adorn with their exquisite floral creations, knowing that each bouquet will carry with it a touch of elegance and care that only they can provide.
M Michelle Underwood
1894 days ago

Delighting Loved Ones with Timeless Elegance

When I ordered a bright and cheerful basket of flowers from for a dear friend's birthday, I didn't just receive a bunch of blossoms – I received a magical moment frozen in time. The flowers arrived promptly, impeccably arranged, and bursting with vibrancy that could rival a painter's palette. But that's not all – I added a playful balloon to the mix, and it brought an extra touch of joy to the celebration. Seeing the smile on my friend's face as she unwrapped the gift was priceless. It was a moment of pure connection and shared happiness that I will cherish forever. Thank you,, for helping me create a memory that transcends time and distance. Your attention to detail and commitment to quality truly shine through in every petal and every balloon. You've not only won a loyal customer in me but also a firm believer in the power of thoughtfully curated gifts to brighten someone's day.
J Joanna Davies
1894 days ago

A Touch of Disappointment Turned into A Blossom of Resilience

Emotions tumbled as I awaited the flowers' arrival for my friend's birthday from The anticipation turned into dismay as the delivery was delayed, leading to a wave of frustration. Yet, amidst the chaos, a seed of positivity blossomed. The flowers eventually reached their destination two days late, without an explanation or apology, but the joy on my friend's face made it worthwhile. While the experience was not perfect, the resilience of the human spirit prevailed. Despite the rocky start, the end result was a beautiful bouquet that brought a smile to my friend's face. If you seek a service with punctuality as key, this may not be the perfect match; however, the sentiment behind the blooms eventually soared above the initial disappointment.
R Ruth Broadfoot
1914 days ago

Exquisite Flowers, Exceptional Service

I recently had the pleasure of ordering from, and I must say, the experience was nothing short of exceptional. The bouquet I ordered was meant for a special occasion, but unfortunately, it was not delivered on the specified date. Disappointed, I reached out to the company via email, seeking an explanation. Despite the assurance of a prompt response, I didn't hear back from them. While the flowers did eventually arrive, albeit 24 hours late, the lack of acknowledgment or apology left much to be desired. As someone who values punctuality and customer service, this was disheartening. Despite this hiccup, I must commend the quality of the flowers upon their belated arrival. They were truly exquisite and managed to salvage the situation to some extent. However, the absence of a sincere apology or even a simple acknowledgment of the inconvenience marred an otherwise delightful experience. In closing, I hope to see an improvement in the customer service aspect because, with their stunning floral arrangements, has the potential to provide an unparalleled experience.
D Danielle
1915 days ago

My Heartfelt Experience with Lillian Rose Flowers: A Tale of Quick Service and Unforeseen Surprises

Embarking on my journey with was an exciting decision that promised convenience and beauty. Placing my order online was a breeze, a testament to their user-friendly website. Opting for same-day delivery added an element of thrill to the experience, knowing that my heartfelt gesture would reach its recipient swiftly. However, amidst the seamless process, a minor hiccup arose. Despite pouring my emotions into the online message field, the intended message failed to grace the card accompanying the flowers. This unforeseen turn of events left me in a moment of dismay, as the recipient remained unaware of the sender's identity until I initiated the conversation. Though this glitch nudged a bump in an otherwise smooth road, the genuine care and dedication of shone through when I intervened. Their prompt response and willingness to rectify the situation reflected a commitment to customer satisfaction that warmed my heart. In hindsight, this experience with Lillian Rose Flowers encapsulates a rollercoaster of emotions – from excitement to a touch of surprise, and ultimately, appreciation for their dedication to resolving issues swiftly. As I reminisce about this journey, I am reminded that even amidst unforeseen surprises, the essence of thoughtfulness and care prevails in every bouquet handcrafted by Lillian Rose Flowers.
L Louise Jarrett
1915 days ago

A Heartfelt Journey with – A Tale of Disappointment and Redemption

Let me take you through my heartfelt experience with It all started with high hopes for a beautiful bouquet of same day flowers. Sadly, my excitement was soon dampened by a generic text claiming delivery postponement to the next day, leaving me feeling let down and unimportant. The following day, my patience waned as I reached out for updates, only to discover that a dreaded "system error" had once again hindered the delivery process. Disappointment lingered, overshadowing my anticipation. Despite my frustrations, the customer service only managed to refund the delivery fee, leaving me with unresolved dissatisfaction and a sense of neglect. The journey to reclaim what was rightfully mine was far from smooth. Multiple follow-ups were necessary to rectify the situation, as another mysterious "system error" delayed the refund process. The lack of an apology and the apparent lack of concern only added salt to the wound. It seemed as though my experience was trivialized, further deepening my disappointment. However, amidst the initial setbacks and the feeling of being disregarded, a flicker of hope emerged. The perseverance paid off, as the remaining refund was eventually processed. This glimmer of resolution amidst the storm of frustration brought a sense of redemption and closure to the ordeal. In the end, my journey with was a rollercoaster of emotions - from feelings of letdown to moments of triumph. While the road was rocky and filled with obstacles, the resolution brought a sense of relief and a lesson in resilience. Through it all, I can attest to the ups and downs of my experience, portraying a tale of disappointment and redemption, encapsulating the essence of navigating challenges and emerging stronger on the other side.


Lillian Rose Flowers is an online floral retailer based in the United Kingdom that offers a wide range of exquisite flower arrangements and gifts for different occasions. With a commitment to quality and customer satisfaction, they have become a popular choice for customers looking for beautifully arranged flowers delivered with care.

Pros and Cons

  • Pros:
    • Extensive selection of flower arrangements and gifts.
    • High-quality and fresh flowers.
    • Responsive and user-friendly website.
    • Multiple payment options for convenience.
    • Excellent customer service.
  • Cons:
    • Limited information on loyalty programs or rewards.
    • Shipping costs can be high for certain areas.

User Experience

The Lillian Rose Flowers website provides a seamless user experience, making it easy for customers to browse and search for their desired floral arrangements. The website has an intuitive design, allowing users to navigate effortlessly through the various categories and products. The checkout process is also streamlined, ensuring a quick and hassle-free purchase.

Pricing and Value for Money

Lillian Rose Flowers offers competitive prices for their flower arrangements and gifts. While they may not always be the cheapest option on the market, the quality of their products justifies the cost. Customers can be assured that their purchases are a good value for money as Lillian Rose Flowers ensures the freshest flowers and beautiful packaging.

Customer Service

Lillian Rose Flowers takes pride in their exceptional customer service. Their team is dedicated to providing prompt and helpful assistance to customers, whether it's answering inquiries or resolving any issues. Customers can reach their customer service through various channels, including phone, email, and live chat, ensuring quick and efficient communication.

Product Quality and Selection

Lillian Rose Flowers sources their flowers from trusted suppliers, ensuring the highest quality and freshness. They offer a wide range of flower arrangements for different occasions such as birthdays, anniversaries, weddings, and funerals. Additionally, customers can choose from a variety of add-ons like chocolates, balloons, and personalized cards to make their gift even more special.

Website Usability

The Lillian Rose Flowers website is designed with user-friendliness in mind. The layout is clean, and the navigation is straightforward, making it easy for customers to find what they are looking for. The website is also optimized for mobile devices, enabling customers to browse and shop conveniently from their smartphones or tablets.

Returns and Exchanges

Lillian Rose Flowers has a fair returns and exchanges policy. If a customer is not satisfied with their purchase, they can contact customer service within a specified timeframe to request a return or exchange. The company aims to resolve any issues promptly and ensure customer satisfaction.

Promotions and Discounts

Lillian Rose Flowers regularly offers promotions and discounts, particularly during major holidays and special occasions. Customers can keep an eye out for these promotions on the website or subscribe to their newsletter to receive updates and exclusive offers.


Lillian Rose Flowers has built a solid reputation for delivering high-quality flowers with exceptional customer service. Positive reviews from satisfied customers are a testament to their commitment to excellence. They have also received accolades and recognition in the floral industry, further solidifying their reputation as a reliable and reputable online florist.

Payment Options

Lillian Rose Flowers provides multiple payment options to cater to various customer preferences. Customers can choose to pay using major credit cards, including Visa, Mastercard, and American Express. Additionally, the website offers secure payment gateways to ensure the privacy and security of customer information.

Loyalty Programs

While there is limited information available on loyalty programs or rewards on the Lillian Rose Flowers website, they may occasionally offer special discounts or promotions exclusively for registered customers. Customers are encouraged to sign up for an account to stay updated on any loyalty programs that may be introduced in the future.

Customer Reviews

Customer reviews play a crucial role in the decision-making process for many online shoppers. Lillian Rose Flowers displays customer reviews on their website, providing transparency and helping potential customers gauge the satisfaction levels of previous buyers. The reviews highlight the positive experiences customers have had with the company's products and services.

Community Involvement

Lillian Rose Flowers demonstrates a commitment to their community by supporting local initiatives and charities. They actively participate in community events and fundraising activities, showcasing their dedication to making a positive impact beyond their business operations.

Shipping and Costs

Lillian Rose Flowers offers reliable and timely shipping services throughout the United Kingdom. However, shipping costs may vary depending on the delivery location and the selected delivery option. Customers can choose from standard or expedited delivery, with additional charges for the latter. It is advisable to check the website for specific shipping information and costs before placing an order. In conclusion, Lillian Rose Flowers is an esteemed online floral retailer that provides high-quality flower arrangements and gifts. With a user-friendly website, excellent customer service, and an extensive selection of products, customers can trust Lillian Rose Flowers to deliver stunning floral arrangements for any occasion. While there may be limited information regarding loyalty programs and shipping costs, their commitment to product quality and customer satisfaction remains unparalleled.