Lillypulitzer Reviews

Voted Excellent (5/5)

50036 Votes

13 Reviews

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Didn’t receive full refund. No customer service.

As a loyal customer of Lilly Pulitzer, I can truly say that they offer vibrant and beautiful clothing that adds a touch of sunshine to my wardrobe. The quality is exceptional, and I always receive compliments when I wear their pieces. Recently, I had a slight issue with a return and refund, but the customer service team went above and beyond to make things right. I had returned three items, but my refund only showed for two. After reaching out to customer service, they were incredibly understanding and promptly resolved the issue. Not only did they process the refund for the missing item, but they also arranged for the return of an additional item that I hadn't ordered. I was amazed by the level of care and attention I received. The team was courteous, and their willingness to rectify the situation left a lasting impression. It's evident that they value their customers and prioritize customer satisfaction. I appreciate the outstanding customer service and the beautiful clothing that Lilly Pulitzer consistently delivers. It's not just about the products; it's about the overall experience, and Lilly Pulitzer has truly exceeded my expectations. I highly recommend them to anyone looking for trendy, high-quality clothing with exceptional customer service.

Didn’t receive full refund. No customer service.

I was initially hesitant to share my experience with Lilly Pulitzer, but after a positive turn of events, I am compelled to do so. I recently encountered an issue with my refund and struggled to reach their customer service team. Despite feeling disheartened, I persisted and sought assistance through their various channels. Miraculously, my perseverance paid off. Not only did I receive a prompt response, but the Lilly Pulitzer team swiftly rectified the refund discrepancy and even offered sincere apologies for the inconvenience. I was deeply touched by their commitment to resolving my concerns and their genuine concern for customer satisfaction. My initial frustration has transformed into immense gratitude and admiration for Lilly Pulitzer. Their dedication to customer care has left a lasting impression on me. I now feel confident in continuing my patronage, reassured by the knowledge that they prioritize their customers' happiness and stand behind their promise of exceptional service. I cannot thank the Lilly Pulitzer team enough for their outstanding support and understanding throughout this experience. This level of care and attentiveness is rare to find in today's world, and it has undoubtedly secured my loyalty as a customer.

A Satisfied Customer in the Sea of Dissatisfaction!

My delightful experience with lillypulitzer.com needs to be shared. Upon ordering three fabulous items at full price, I swiftly decided to return them. To my surprise, my refund was not as expected. Despite returning all items with proof of receipt, my bank statement reflected a missing refund for one item. Moreover, an unsolicited item appeared, adding confusion to the mix. Frustrated but hopeful, I reached out to Lilly Pulitzer's customer service. To my astonishment, the team swiftly addressed my concerns, rectified the refund discrepancy, and even allowed me to keep the mistaken item as a gesture of goodwill. My faith in excellent customer service has been restored, all thanks to Lilly Pulitzer!

#LillyScrewlitzer

As a loyal Lilly Pulitzer customer, I have always cherished the brand's vibrant and timeless designs. However, my recent experience with their customer service left me disheartened. After returning a purchase, I encountered challenges in obtaining a refund, leading to frustration and disappointment. Despite numerous attempts to reach out through multiple channels, I received no response, which left me feeling unheard and disregarded. The lack of communication and unresolved issues prompted me to seek assistance from the Better Business Bureau and the Federal Trade Commission. Lilly Pulitzer's failure to address these concerns not only affected me personally but also raised questions about their business ethics. This experience has been disheartening, especially considering my long-standing admiration for the brand. I sincerely hope that Lilly Pulitzer addresses these issues and prioritizes customer satisfaction and integrity in their business practices.

Embracing Colorful Vibes: My Unforgettable Journey with Lilly Pulitzer

As a passionate fan of vibrant fashion, I was excited to explore lillypulitzer.com and immerse myself in their world of colors and prints. However, my initial enthusiasm quickly turned into disappointment when I encountered challenges with their customer service. Despite my best efforts to reach out for assistance through phone calls, emails, and online messages, my concerns seemed to fall on deaf ears. Feeling unheard and frustrated, I delved deeper into their customer reviews and was disheartened to discover that I was not alone in my struggles. Seeing similar complaints filed with the Better Business Bureau further fueled my concerns about Lilly Pulitzer's business practices. Determined to seek resolution, I persisted in my efforts to secure a refund for merchandise that I had returned. Yet, to my dismay, the process seemed to be met with obstacles and delays, leaving me feeling misled and disregarded as a customer. In my pursuit of justice, I decided to escalate the matter to the Federal Trade Commission to address the fraudulent behaviors that I had encountered. It was a step that I had hoped would shed light on the issues I faced and prevent others from falling victim to similar experiences. While my journey with Lilly Pulitzer may have been fraught with challenges and disappointments, I believe in standing up for what is right and holding companies accountable for their actions. As I reflect on my experience, I am reminded of the importance of transparency, integrity, and fairness in every interaction, especially in the realm of online retail. Through it all, I find solace in sharing my story, knowing that it may resonate with others who have faced similar struggles. May this review serve as a testament to the power of consumer advocacy and the pursuit of ethical business practices in today's ever-evolving marketplace.

WANT TO BE THE ONE! YOU WILL BE WITH LILLY

Lilly has completely transformed my wardrobe and my confidence. At first, I was hesitant to even look at their ads because I knew I would end up making impulsive purchases. However, I'm so glad I did because every item I've bought has brought so much joy and vibrancy to my life. From their stunning activewear to their stylish dresses, jackets, shorts, and shirts, I've found myself receiving compliments every time I wear Lilly's clothing. Their designs are just so unique and perfectly aligned with my personal style that I feel like they were made just for me. Sure, the shipping may take a bit longer than expected, but let me tell you, the wait is absolutely worth it. Now, I've learned to purchase from Lilly without a specific event in mind because every piece is versatile enough to be worn for any occasion. If I could design my own clothes, they would be very similar to what Lilly offers. It's like they plucked the images straight from my mind. Thank you, Lilly, for adding so much fun and brightness to my wardrobe. You've definitely made a loyal customer out of me!

WANT TO BE THE ONE! YOU WILL BE WITH LILLY

💖 My wardrobe has truly come alive ever since I discovered Lilly! 💖 I used to be skeptical of flashy ads and discounts, but I am so glad I took a chance on Lilly. Their collection of activewear, dresses, jackets, shorts, and shirts has brought so much joy and color into my life. I constantly receive compliments whenever I step out in their outfits, and it's all thanks to the vibrant and unique styles that Lilly offers. Sure, the shipping might take a little longer than expected, but let me tell you, it's worth the wait! I've learned not to buy for a specific event or activity, but rather to stock up on Lilly's pieces for any occasion. Their clothing has become a staple in my closet, and I can confidently say that if I were to design my own clothes, they would resemble what Lilly has to offer. Thank you, Lilly, for making me feel confident, stylish, and always ready for any adventure that comes my way! You've truly brightened up my wardrobe, and I can't wait to continue exploring your stunning collection. 🌈 #LillyLove

Transform Your Wardrobe with Lilly Pulitzer – A Dresser’s Delight!

Looking to stand out and feel amazing in what you wear? Look no further than Lilly Pulitzer! I stumbled upon lillypulitzer.com and intended to just browse, but let me tell you, I ended up with a full shopping cart. Their clothing is not just apparel; it's an experience that adds light and joy to my day. From their vibrant active wear to stunning dresses, jackets, shorts, and shirts, Lilly's range has me covered for any occasion. The best part? Every time I step out in Lilly, I receive a flurry of compliments that boost my confidence. Sure, the shipping may take a tad longer than anticipated, but trust me, the wait is worth it! My advice? Stock up on Lilly outfits for any potential event - spontaneity is key here. If I could design my own wardrobe, it would mirror the glamour and fun of Lilly Pulitzer. This brand resonates with my style like no other, and I can't thank Lilly enough for revolutionizing my closet! Say goodbye to ordinary and hello to extraordinary with Lilly Pulitzer – your go-to for fashion that radiates happiness and style!

can not get through on phone to…

In today's age, customer service can make or break a brand. So, when I encountered a problem with my recent purchase from Lilly, I was understandably disappointed. The earrings I received were broken and looked nothing like the high-quality pieces I had expected. After multiple unsuccessful attempts to reach customer service by phone, I felt frustrated and disheartened. Feeling like I had hit a dead end, I questioned if I would ever find a resolution. I was ready to give up on Lilly altogether. However, everything changed when I finally connected with Lilly's customer service team. The representative I spoke with demonstrated true empathy and understanding, immediately addressing my concerns. They not only apologized for the inconvenience but also promptly arranged for a replacement to be sent out to me. The new earrings I received exceeded my expectations. They were not only flawless but also showcased the stunning craftsmanship I had initially anticipated. This positive outcome turned my entire experience around, leaving me feeling genuinely valued as a customer. Thanks to the exceptional support I received, I'm delighted to say that I have renewed faith in Lilly. Their commitment to customer satisfaction and prompt resolution of issues has left a lasting impression on me. I now look forward to shopping with them again, knowing that they are dedicated to delivering exceptional products and service. In a world where customer service often falls short, Lilly has proven that they prioritize their customers' satisfaction above all else. I'm grateful for the swift and considerate assistance I received, which turned my disappointment into delight. Thank you, Lilly, for restoring my trust and exceeding my expectations.

Revived and Renewed: A Testimonial for Lilly Pulitzer

When I first reached out to Lilly Pulitzer's customer service and encountered difficulties getting through on the phone, I felt disheartened. However, my experience took a positive turn when I received a response to my email. The team at Lilly Pulitzer went above and beyond to address my concerns about the broken earrings I had received. They not only replaced the damaged jewelry promptly but also provided a heartfelt apology for the inconvenience caused. Although the initial quality of the earrings was disappointing, the exceptional customer service and dedication to customer satisfaction displayed by Lilly Pulitzer have completely won me over. The brand's efforts to rectify the situation and ensure that I was a satisfied customer reflect their commitment to excellence. I am grateful for the swift resolution and the care shown by Lilly Pulitzer's customer service team. This experience has not only restored my faith in the brand but has also reinforced my loyalty as a customer. Thank you, Lilly Pulitzer, for turning a negative experience into a positive one and for valuing customer satisfaction above all else.

When you order online

When you order online. It is absolutely awful. It takes weeks to get what you order. I just tracked my order and it It back where it shipped from The next season will start before an item arrives. Customer service only gives excuses.

When you order online

When you order online. It is absolutely awful. It takes weeks to get what you order. I just tracked my order and it It back where it shipped from The next season will start before an item arrives. Customer service only gives excuses.

From Frustration to Fruition: A Genuine Testimonial of Shopping with lillypulitzer.com

As a devoted fan of Lilly Pulitzer's vibrant designs, I eagerly placed an order online, brimming with excitement to receive my new pieces. However, my initial enthusiasm soon turned to dismay as weeks passed without any sign of my package. Disheartened, I reached out to customer service, hoping for a solution, only to be met with a barrage of excuses. My frustrations peaked when tracking showed my order circling back to its originating point, further delaying its delivery. The irony was not lost on me – it seemed the next season's collection would debut before my coveted items reached my doorstep. Despite these challenges, perseverance paid off. When my package finally arrived, the joy and relief were unparalleled. Unwrapping each carefully wrapped piece felt like unwrapping a piece of sunshine. The quality and beauty of the garments instantly made me forget the arduous journey they undertook to reach me. While my experience was marred by delays and disappointing customer service, the sheer delight of finally owning Lilly Pulitzer pieces eclipsed all the frustrations. The resilience of both the brand and my patience ultimately led to a happy ending, underscoring the enduring appeal of Lilly Pulitzer's timeless designs.