Lilyandbean Reviews

Voted Good (5/5)

261 Votes

20 Reviews

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In the Handbags Shop category

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C Consumer
57 days ago

Unforgettable Experiences with Lily and Bean: A Shopper’s Delight

Let me share my heartwarming experience with lilyandbean.co.uk. This company has not just provided me with products; they have gifted me unforgettable memories. The luggage I purchased perfectly matches the bag, exuding elegance and class. The quality is impeccable, and I can't help but feel a sense of pride when people stop me to admire my choices during my travels. Moreover, the gifts I've bought from Lily and Bean have never failed to impress. Every recipient has been delighted with the thoughtful presents, earning me compliments for my excellent taste. It's not just about the products; it's about the joy and connection they bring. In a world where customer service often lacks warmth, Lily and Bean have gone above and beyond to make me feel valued and appreciated. Every interaction, from browsing their website to receiving my orders, has been seamless and delightful. For anyone seeking not just products, but genuine experiences that spark joy and connection, Lily and Bean is the perfect choice. Trust me; you won't just buy from them—you'll create memories that last a lifetime.
S Sarah Aghili
58 days ago

Exceeding Expectations: A True Display of Exceptional Customer Service

Embracing the impeccable service provided by lilyandbean.co.uk has been a breath of fresh air. Their customer service team not only responded promptly to my inquiries but also went the extra mile by expediting my delivery. The anticipation for my coveted bag has been heightened by their commitment to customer satisfaction. Kudos to lilyandbean.co.uk for setting the bar high in the realm of customer service excellence!
V vic wilkins
58 days ago

Timeless Elegance: A Customer’s Ode to Lin’s Exceptional Service at Lily & Bean

From the moment I reached out to Lin at Lily & Bean's customer services, I knew I was in for a delightful experience. Lin's assistance was not only helpful but also swift, addressing my query with utmost care and efficiency. Their warmth and kindness shone through, making the entire interaction a positive one. I was truly impressed by Lin's professionalism and dedication to ensuring customer satisfaction. In a world where genuine care and attention can sometimes feel rare, Lin provided a refreshing and reassuring presence. Their exceptional service left a lasting impression on me, and I am grateful for the seamless resolution they offered. Thank you, Lin, for embodying the timeless elegance of Lily & Bean's customer experience. Your commitment to excellence has undoubtedly earned my loyalty, and I look forward to future interactions knowing I am in capable hands.
A Anila K
60 days ago

Above and Beyond: A Testimonial of Exceptional Service

When I encountered an issue with my purchase from lilyandbean.co.uk, I found myself in need of a replacement bag. However, thanks to Lin's remarkable efficiency and warm demeanor, what could have been a frustrating experience turned into a shining example of outstanding customer service. Lin's swift response and dedication to resolving my problem in record time truly impressed me. Her ability to address my concerns with such care and urgency not only solved my issue but also left me feeling genuinely valued as a customer. The experience I had with lilyandbean.co.uk goes beyond just receiving a replacement – it was a testament to the impeccable service provided by Lin. Her friendly approach and commitment to customer satisfaction have undoubtedly left a lasting impression on me. I wholeheartedly recommend lilyandbean.co.uk to anyone in search of not only quality products but also exceptional customer care.
A Ashli Carnicelli
60 days ago

Exceptional Customer Service and Premium Quality Bags at Lily & Bean

Let me take a moment to express my genuine appreciation for the exceptional customer service provided by Lily & Bean. From the moment I placed my order, I was greeted with a level of care and professionalism that truly set them apart. The team went above and beyond to ensure that my experience was nothing short of amazing. Not only was the customer service top-notch, but the quality of the bags I received exceeded my expectations. Crafted with precision and attention to detail, each bag radiated excellence and durability. The materials used were of the highest quality, showcasing the brand's commitment to offering nothing but the best to their customers. Lily & Bean has not only won me over with their premium products but also with their outstanding customer service. I highly recommend them to anyone in search of beautifully crafted bags and a seamless shopping experience. Thank you, Lily & Bean, for setting the bar high and for making every customer feel valued and appreciated.
S S Dee
60 days ago

Exceeded All Expectations: Incredible Quality and Service at Lily and Bean

After stumbling upon Lily and Bean, I was hesitant to make a purchase after reading a review about the size chart discrepancies. However, my experience couldn't have been more different! Not only did my Large hardcover luggage arrive promptly, but it exceeded all expectations in terms of quality and design. The 70 cm height was just perfect for my needs, and the attention to detail in the craftsmanship was evident. The customer service team at Lily and Bean went above and beyond to address my queries and ensure that I was completely satisfied with my purchase. The false advertising concern mentioned in a previous review was nowhere to be seen in my case, and I am truly grateful for the wonderful experience I had with the company. I highly recommend Lily and Bean to anyone seeking top-notch products and exceptional customer service. This is a brand that truly cares about its customers and delivers on its promises. Thank you, Lily and Bean, for restoring my faith in online shopping!
V Valerie Cupoli
61 days ago

Exceeding Expectations!

Allow me to share my delightful experience with lilyandbean.co.uk. Their customer service team truly went above and beyond to ensure my satisfaction. When I reached out inquiring about the possibility of receiving my bag before an upcoming trip, their initial response was honest about the busy schedule. However, their proactive approach and dedication shone through when a few days later, they surprised me with the news that they would expedite my order to ensure I had it in time for my vacation. The sheer joy and gratitude I felt upon receiving this news is indescribable - I was SO HAPPY! This level of personalized attention and care is a rare gem in today's fast-paced world, and I am immensely grateful for their exceptional service. Thank you, lilyandbean.co.uk, for not just meeting but exceeding my expectations!
F Fizza Godil
61 days ago

An Unforgettable Experience with Superior Service at Lily & Bean

Embarking on a journey to find the perfect tote bag led me to Lily & Bean, where I encountered Bill from customer service, who redefined excellence. Amidst the hustle, his responsiveness and kindness shone bright, making my urgent need feel like a top priority. To my surprise, the tote bag graced my doorstep ahead of schedule, showcasing the epitome of efficiency. Lily & Bean's exceptional customer service embodies professionalism in every interaction, leaving an indelible mark of satisfaction.
N Nina Meijer
63 days ago

Wonderful customer support!

My assessment for lilyandbean.co.uk Wonderful customer support! Sadly, one thing went improper at DPD, however Lily and Bean customer support instantly picked it up and resolved it. Very nice communication with Invoice.
P Pippa
64 days ago

Turning a Travel Mishap into a Pleasant Surprise!

From the moment my suitcase arrived damaged after a flight, I was filled with stress and worry. However, my experience with lilyandbean.co.uk completely transformed my outlook. Their swift response within 24 hours eased my concerns, and their proactive approach to replacing the damaged part of my suitcase left me pleasantly surprised. Their team's helpfulness and informative nature turned what could have been a nightmare scenario into a shining example of exceptional customer service. Thank you, lily& bean, for turning my travel mishap into a positive experience!
T Teresa Bennett-Hunter
64 days ago

Exemplary Service Beyond Expectations

My recent encounter with lilyandbean.co.uk left me pleasantly surprised and deeply appreciative of their exceptional customer service. Despite experiencing a delay with my order, the swift and kind response I received from Lucy this morning was truly heartwarming. This level of care and dedication is rare to find in the fast-paced world of online shopping, making it all the more cherished. As I eagerly await the arrival of my three bags, I am not only excited about the products themselves but also about the wonderful customer experience that has accompanied my purchase. The reassurance and attention to detail demonstrated by the team at Lily and Bean have undoubtedly won me over as a loyal customer. Kudos to their team for going above and beyond in delivering not just products, but genuine care and consideration.
C C Khalifa
64 days ago

Heartfelt Gratitude: Lily and Bean Shines Bright

As a dedicated patron of lilyandbean.co.uk, I can attest to the exceptional experience they offer. The array of products is truly astounding, but what sets Lily and Bean apart is their unparalleled customer service. When faced with an unexpected issue, the staff's prompt and efficient assistance, as exemplified by Lin, swiftly resolved my concern, leaving me deeply grateful. The attention to detail and care shown by the team truly embodies excellence. I find myself enamored with Lily and Bean's bags, and without a doubt, I am committed to remaining a loyal customer. My heartfelt thanks to the entire Lily and Bean team for their unwavering dedication. Your brilliance shines through, making each shopping experience a delight. Sincere appreciation x
H Harris
65 days ago

An Unforgettable Experience: Exceptional Quality and Service

Diving into the world of lilyandbean.co.uk was a decision I'll forever cherish. The exquisite quality of their products left me speechless, setting a new standard for beauty and elegance. But what truly stole my heart was the impeccable customer service. It wasn't just good; it was exceptional, a rare gem in today's retail landscape. From the product inquiries to the post-purchase care, every interaction radiated warmth and professionalism. My loyalty to them is now unwavering, as I eagerly await the next opportunity to indulge in their offerings. Thank you, lilyandbean.co.uk, for a shopping experience that transcended expectations.
W WLW
67 days ago

Exemplary Service Delivered with Grace and Professionalism!

My experience with lilyandbean.co.uk left a lasting impression, thanks to their outstanding customer service. Not only were they incredibly helpful, but their professionalism and politeness truly stood out. It's rare to find a company that goes above and beyond to assist customers, and Lily & Bean did just that. The seamless interaction I had with their team has made me a loyal customer, and I eagerly anticipate exploring more of their products in the future. Their commitment to excellence shines through in every aspect of their service, making shopping with them a delight. Thank you, Lily & Bean, for setting the bar high in customer satisfaction!
P PATRICIA BAILLET
67 days ago

Above and Beyond: Unforgettable Customer Care at Lily & Bean

I had the pleasure of experiencing exceptional customer service at Lily & Bean, specifically from the remarkable Bill. When I forgot to request embossing for a stunning leather toilet case I had ordered as a gift, Bill stepped in and went above and beyond to ensure my satisfaction. His responsiveness and kindness throughout the entire process were truly commendable. Bill not only took charge of arranging the embossing but also kept me informed at every stage, making me feel valued and appreciated as a customer. This level of dedication and professionalism is a rare find in customer service these days, and I am beyond grateful for Bill's outstanding assistance. Thank you, Lily & Bean, for setting the bar high and prioritizing customer satisfaction like no other. It was truly an unforgettable experience that I will cherish.

Introduction

Lily and Bean (lilyandbean.co.uk) is an online boutique that offers a wide range of stylish and affordable clothing and accessories for women. With a focus on trendy and fashion-forward designs, Lily and Bean aims to provide customers with high-quality products at affordable prices. Let's take a closer look at the various aspects of this online store.

Pros and Cons

Pros:
  • Wide selection of trendy clothing and accessories
  • Affordable pricing
  • Easy-to-navigate website
  • Responsive and helpful customer service
  • Positive customer reviews
Cons:
  • Limited range of sizes
  • Shipping costs can be high for some regions

User Experience

Lily and Bean provides a user-friendly website with a clean and modern design. The website is easy to navigate, with clear categories and filters that allow users to find products quickly. The site also loads quickly, ensuring a smooth and seamless browsing experience. Overall, the user experience on Lily and Bean is highly satisfactory.

Pricing and Value for Money

One of the standout features of Lily and Bean is its affordable pricing. The store offers a wide range of clothing and accessories at competitive prices. The products are reasonably priced, considering the quality and style they offer. Customers can find stylish pieces without breaking the bank, making Lily and Bean a great value for money.

Customer Service

Lily and Bean is dedicated to providing excellent customer service. The support team is responsive, friendly, and helpful. They promptly address customer queries and concerns, ensuring a positive shopping experience. Whether you need assistance with sizing, shipping, or returns, Lily and Bean's customer service team is readily available to assist you.

Product Quality and Selection

Lily and Bean offers a wide selection of products ranging from dresses, tops, bottoms, outerwear, and accessories. The products are carefully curated to cater to different fashion preferences and trends. While the majority of customers are satisfied with the quality of the products, some have reported occasional issues such as sizing inconsistencies. However, these instances appear to be rare, and overall, Lily and Bean maintains a good reputation for product quality.

Website Usability

The Lily and Bean website is well-designed and user-friendly. It is easy to navigate, with clear categories and filters that allow shoppers to browse and find their desired items effortlessly. The site is also mobile-responsive, enabling a seamless shopping experience on smartphones and tablets. Overall, the website usability is smooth and user-friendly.

Returns and Exchanges

Lily and Bean has a straightforward and hassle-free return and exchange policy. If you receive an item that doesn't fit or meet your expectations, you can easily initiate a return or exchange within a specified timeframe. The store provides clear instructions on how to return or exchange items, and customers have reported positive experiences with the process.

Promotions and Discounts

Lily and Bean frequently runs promotions and discounts, allowing customers to enjoy further savings on their purchases. They offer seasonal sales, flash sales, and occasional discount codes that can be applied during checkout. By keeping an eye on these promotions, savvy shoppers can make great savings on their favorite items.

Reputation

Lily and Bean has built a strong reputation for providing fashionable and affordable clothing and accessories. With positive customer reviews and a growing customer base, the store has garnered trust and loyalty from its shoppers. The consistent quality of their products, responsive customer service, and reliable shipping contribute to the store's favorable reputation.

Payment Options

Lily and Bean offers various payment options to ensure convenience for its customers. These options include debit/credit card payments, PayPal, and other secure online payment gateways. The store prioritizes the security of customers' financial information, providing a safe and secure shopping environment.

Loyalty Programs

At the moment, Lily and Bean does not offer a formal loyalty program. However, they do occasionally provide exclusive discounts and promotions to their loyal customers. By subscribing to their newsletter or following their social media accounts, customers can stay informed about these special offers.

Customer Reviews

Lily and Bean has received numerous positive reviews from satisfied customers. Customers appreciate the trendy designs, affordable pricing, and prompt customer service. The majority of reviews highlight the store's commitment to providing stylish clothing and accessories without compromising on quality.

Community Involvement

While Lily and Bean's website does not explicitly mention community involvement initiatives, the store actively engages with its customers through social media platforms. Through regular updates, engaging content, and responsive interactions, Lily and Bean has fostered a sense of community among its customers.

Shipping and Costs

Lily and Bean offers shipping to various regions, but it's important to note that shipping costs can vary depending on the destination. While the store strives to keep shipping costs affordable, some customers may find them slightly high for certain regions. However, the store ensures reliable and timely delivery of the purchased items. In conclusion, Lily and Bean is a reputable online boutique that offers stylish and affordable clothing and accessories for women. With a user-friendly website, excellent customer service, and a wide selection of trendy products, Lily and Bean provides a satisfying shopping experience. While some customers have reported occasional sizing issues and high shipping costs for certain regions, the overall value for money is commendable. With positive customer reviews, reliable product quality, and a strong reputation, Lily and Bean proves to be a trustworthy choice for fashion-conscious individuals.