Users Voice for Lilyandbean

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
Pie Chart Review Representation for Lilyandbean
Lilyandbean Overall rating
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Review article published on: 17 Oct 2019

Last updated by on 12 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 1.8 5 5
Jan 2023 5 3.1 1.4 5 4.9 1.8
Feb 2023 5 5 1.3 3.4 3 5
Mar 2023 5 5 5 3.1 5 5
Line Chart for Rating of peer stores

Detailed Lilyandbean Review by

Introduction: is an online boutique that specializes in clothing, accessories, and footwear for women. The company was founded in the UK in 2009 and has since grown to become a popular online destination for fashion-conscious women across the globe.

Pros and Cons:

Pros: - Wide range of products, from casual wear to formal wear - Frequent promotions and discounts - Free shipping on orders over £50 - Easy returns and exchanges - Customer loyalty programs Cons: - Some items may be priced higher than competitors - Limited selection for plus-size customers - No physical store locations

User Experience:

The website is easy to navigate, with clear categories and filters to help shoppers find what they're looking for. The product pages are well-organized and include multiple photos and detailed descriptions. Customers can track their orders and receive updates via email, which adds a personal touch to the shopping experience.

Pricing and Value for Money: offers a mix of affordable and high-end products, with prices ranging from £10 to £300+. While some items may be priced higher than competitors, the brand's commitment to quality and sustainability justifies the cost. Furthermore, frequent promotions and discounts make it easier for customers to snag a good deal.


Some alternative online boutiques include Asos, Topshop, and Zara, which offer similar products at similar price points. However, stands out for its focus on sustainable and ethical fashion, which resonates with customers who prioritize conscious consumption.

Customer Service:

The brand's customer service is exceptional, with a responsive team that's available to answer any questions or concerns. The website also includes a comprehensive FAQ section that covers topics such as shipping, returns, and payment options.

Product Quality and Selection: prioritizes quality over quantity, with a curated selection of products from ethical and sustainable brands. From cozy loungewear to elegant dresses, the brand offers something for every occasion and style.

Website Usability:

The website is user-friendly, with a clean layout and easy-to-use filters that make it simple to find specific products. It loads quickly and has a mobile-friendly design, which is convenient for customers who prefer to shop on their smartphones.

Returns and Exchanges:

Customers have up to 14 days to return or exchange items, as long as they're in the original condition with tags attached. The process is straightforward, with a pre-paid label included in the initial shipment.

Promotions and Discounts: frequently offers promotions and discounts, such as 10% off the first order and seasonal sales. Customers can sign up for the brand's email newsletter to stay updated on the latest deals.


The brand has a good reputation among customers and fashion bloggers, with positive reviews praising the quality of the products and the brand's commitment to sustainability. The website also includes a section for customer reviews, which adds transparency and authenticity to the shopping experience.

Payment Options:

The website accepts various payment options, including Visa, Mastercard, American Express, PayPal and Klarna, which adds flexibility and convenience to the checkout process.

Loyalty Programs: offers a loyalty program that rewards customers with points for every purchase. These points can be redeemed for discounts on future purchases, which encourages repeat business.

Customer Reviews:

The brand has a 4.9-star rating on Trustpilot, with customers praising the quality of the products and the brand's customer service. The website also includes a dedicated section for customer reviews, which allows potential customers to read honest feedback from others before making a purchase.

Community Involvement: is committed to sustainability and ethical fashion, with a focus on supporting small businesses and reducing waste. The brand partners with various charities and organizations to give back to the community and minimize its environmental impact.

Shipping and Costs:

The brand offers free shipping on orders over £50, with shipping times ranging from 3-7 business days. Customers can also opt for express shipping at an additional cost. The website includes a shipping calculator that allows customers to estimate the cost of shipping based on their location.