Users Voice for Lilysilk

9% users rated Terrible
3% users rated Poor
4% users rated Average
4% users rated Very Good
82% users rated Excellent
Pie Chart Review Representation for Lilysilk
Lilysilk Overall rating
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Returns/Refunds
User Interface
Quality

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Review article published on: 05 Dec 2019

Last updated by on 11 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 4.8 2.3 4.1 4.5 1 4.8
Oct 2022 4.3 3.6 3.9 4.7 1 4.3
Nov 2022 4.2 5 4.1 4.5 1 2.4
Dec 2022 5 1.8 5 5 5 5
Mar 2023 4 5 3 4.1 1.5 1.7
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Detailed Lilysilk Review by

Introduction

Lilysilk.com is an online retailer specializing in silk bedding products, including pillowcases, comforters, sheets, and duvet covers. With over ten years of experience in the industry, Lilysilk provides high-quality silk products made from 100% pure mulberry silk. The company owns its own factories and sources its silk from the best silk-producing regions across the globe.

Pros and Cons

Pros:
  • High-quality silk products
  • A wide selection of sizes and styles
  • A variety of colors to choose from
  • Free shipping on orders over $50
Cons:
  • Higher pricing than other bedding retailers
  • A limited selection of non-silk products
  • The website may be confusing to navigate for some users

User Experience

Overall, user experience on the website is considered to be good. There are a few areas of improvement such as the website's navigation and search functions that could be made more user-friendly. However, the website's simple design and clean layout make it easy to read and navigate.

Pricing and Value for Money

Lilysilk's silk bedding products are priced higher than other bedding retailers, but the quality is worth the extra cost. The company offers regular deals and discounts which make the products more affordable.

Alternatives

Some of the alternatives to Lilysilk.com for silk products include The White Company, Gingerlily, and John Lewis. However, none of these retailers offer the same level of quality and variety as Lilysilk.

Customer Service

Lilysilk's customer service is top-notch. The company has a customer service team available 24/7 to assist customers with any questions or concerns.

Product Quality and Selection

Lilysilk's product quality is unparalleled in the industry. The company uses the high-quality silk material to create luxurious bedding products. The selection of products is limited to silk bedding and a few accessories such as sleep masks.

Website Usability

The website is relatively user-friendly, with a simple design and easy-to-find products. However, the website's cluttered homepage and confusing navigation bar could be improved.

Returns and Exchanges

Lilysilk has a generous return policy with a 45-day return window. However, customers must pay for return shipping.

Promotions and Discounts

Lilysilk offers regular promotions and discounts on their products. The company's newsletter is an excellent way to stay up-to-date on current promotions.

Reputation

Lilysilk's reputation in the industry is one of high-quality products and excellent customer service. Customers have raved about the durability and comfort of their silk bedding products.

Payment Options

Lilysilk accepts a variety of secure payment options, including credit card and PayPal.

Loyalty Programs

Lilysilk does not currently offer a loyalty program for its customers.

Customer Reviews

Most customer reviews for Lilysilk are positive. Customers have praised the quality and comfort of the products and have noted the excellent customer service.

Community Involvement

There is no information regarding Lilysilk's involvement with the community.

Shipping and Costs

Lilysilk offers free shipping on orders over $50. Standard shipping typically takes 2-5 business days. Express shipping is available at an additional cost.

Lilysilk Recent User Reviews

User Rating

5 stars

77

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Reviewer Name: Bea Auerswald

Review Submission Date: 2022-12-22

Review Title: Very happy with my Purchase! I love my extra present :-)
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Review Description: Even though they said it may not reach before christmas - it did!! So thank you for shipping out so fast! Then I tried my ordered Items and iam so pleased how they fit and feel! I was skeptical but i definitely will buy more of these great Products! And for all the people out there complaining - YES it comes from China -so what! That does not mean its poor! China has as any other countries quality and low quality production and in everyones closet i am sure there are more clothes from china than you could imagine. Thank you Lilysik!

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Reviewer Name: Vesna Bradaric Gamulin

Review Submission Date: 2022-12-22

Review Title: beautiful an classy my pullover in…
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Review Description: beautiful an classy mz pullover in chashemire I was thrilled to receive it in such an elegant packing plus the little gift.All is perfect and I'll come back to you for another order very soon.Vesna

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Reviewer Name: Amanda

Review Submission Date: 2022-12-22

Review Title: Which sheets are which?
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Review Description: The orders are Christmas presents for different people, but I cannot tell which sheets are the flat ones and which are the fitted ones. I also cannot tell which nighty is the big one and which is the small one. Little removable stickers on the outside outside of the boxes and packets would be a good idea.

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Reviewer Name: S Parsons

Review Submission Date: 2022-12-21

Review Title: Superior quality and service
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Review Description: I am impressed the quality of the four camisoles I received. The material is substantial, the colors are beautiful and they wear like a dream. Shipping was super quick. I will definitely purchase other products from Lilysilk.

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Reviewer Name: Terri

Review Submission Date: 2022-12-21

Review Title: A very happy customer
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Review Description: The website was easy to navigate and shipping was fast. The quality of the silk top I ordered was really high. I would have bought more if there had been more products available in an XL size.

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Reviewer Name: Y J

Review Submission Date: 2022-12-21

Review Title: It's not worth the money with their quality
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Review Description: Shipping was quicker than I expected. However, I'd say it's not worth the money with their quality! When I wear Ribbed Pure Cashmere Hoodie and Casual Cashmere Wide Leg Pants I got, it's the first time I feel itchy with cashmere clothes when I wear them without any other clothes underneath, which makes me wonder if they are not 100% pure cashmere. Also, they started to have pilling just after wearing them for a week!

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Reviewer Name: Val Cooke

Review Submission Date: 2022-12-20

Review Title: Not in gift box
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Review Description: Very disappointed because it does not come in the nice packaging I was expecting even though it is shown in the picture. Read the fine print about the packaging changing. Instead of a nice gift box you will get envelopes for each item.

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Reviewer Name: vivienne Showers

Review Submission Date: 2022-12-20

Review Title: yes,very much so
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Review Description: yes,very much so. I did need to return something and found it complicated as the parcels arrive with no paperwork.I hope it reaches the correct destination.I love my cashmere sweaters!!

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Reviewer Name: Silvia Králová

Review Submission Date: 2022-12-20

Review Title: Great experience!
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Review Description: Great experience. I ordered 2 cashmere turtlenecks. As I live in Slovakia, I was surprised it came quite quickly. I was still informed where the packet was. It was packed in such beautiful luxurious boxes and wrapped in silky paper... I´ve never unpacked something so luxurious! The turtlenecks are so soft, with luxurious feeling on the skin... the first class! A perfect Christmas gift for myself! Now I´m planning to buy a silky blouse.

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Reviewer Name: Najma Ghanty

Review Submission Date: 2022-12-20

Review Title: Very efficient concerning any messages…
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Review Description: Very efficient concerning any messages I sent them with prompt answer. Very good customer service. ?. Packaging was beautiful. Keep it up . Haven’t yet used most of the stuff I ordered. I hope it won’t disappoint me.Thank you!!