Lilysilk Reviews

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201 Reviews

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In the Bedroom Furniture Store category

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12% users rated Terrible
5% users rated Poor
12% users rated Average
7% users rated Very Good
64% users rated Excellent
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A Andy Leskowitz
43 days ago

Not honoring refund coverage

My overview for lilysilk.com My spouse bought a shirt from Lilysilk. When it arrived it was not the colour she anticipated so she instantly requested a return. First it took 4 days earlier than the corporate lastly issued a return delivery label. It has now been virtually two weeks for the reason that merchandise arrived safely again at Lilysilk, however their customer support workforce has been utterly silent and has not responded to the numerous requests each my spouse and I've submitted asking for standing of the return. I've additionally submitted a dispute with PayPal, however to this point no response or communication with the corporate. My spouse won't ever order something from them once more given this very poor service expertise. It has now been 3 weeks for the reason that begin of the return course of with zero updates from the corporate. UPDATE: Lilysilk has now responded to my PayPal dispute and refunded the acquisition worth, so thanks to them for responding. I hope they achieve this in a extra well timed method sooner or later.
A Angela
44 days ago

A Touch of Elegance: A Customer’s Stunning Journey with Lilysilk

From the moment I stumbled upon lilysilk.com, I knew I had found something truly special. The exceptional quality of their clothes exceeded all my expectations. Each piece exudes elegance and sophistication, embodying a perfect blend of style and comfort. Not only were the clothes exquisite, but the website itself was a work of art – beautifully designed and incredibly user-friendly. Browsing through their collection felt like a seamless journey through a world of luxury. When my order arrived, I was thrilled by how quickly it was delivered. The package itself was a sight to behold, reflecting the brand's attention to detail and commitment to perfection. As a first-time buyer, I was amazed by the entire experience. Lilysilk has won me over, and I can confidently say that I'll be a returning customer for life. Thank you for adding a touch of elegance to my wardrobe!
R Rose
44 days ago

Exquisite Silk Blouses That Exude Elegance

As a longtime customer of Lilysilk, I am compelled to share my admiration for their exquisite collection of silk blouses. The quality of their luxurious silk fabric is unparalleled, and I have always been impressed by the attention to detail in their craftsmanship. Not only do they offer top-notch quality, but the prices are incredibly reasonable, making it accessible for anyone looking to add a touch of elegance to their wardrobe. Every time I wear one of their blouses, I feel a sense of sophistication and luxury that is unmatched by any other clothing item I own. The way the fabric drapes and the way it feels against my skin is simply divine. I have received countless compliments whenever I wear their blouses, and I take great pleasure in recommending Lilysilk to all my friends and family. Thank you, Lilysilk, for consistently delivering such flawless pieces that never fail to make me feel beautiful and confident. I will continue to be a loyal customer and look forward to exploring more of your stunning collections in the future.
F Feridun
44 days ago

Exceptional Support at Lilysilk

Marvelous memories made possible by Lilysilk! I can't help but sing praises for their top-notch customer service. My experience with ordering a monogrammed pillowcase was a mix of excitement and a slight hiccup - the monogram was wrong. Nevertheless, from that misstep emerged a silver lining in the form of their exceptional support team. Apple, a gem amongst the representatives, shone brightly with her unwavering dedication and support during the return process. Her guidance was like a beacon in the slightly stormy seas of my discontent, turning what could have been a frustrating experience into one filled with gratitude for their stellar assistance. Cheers to Lilysilk for not only delivering quality products but also for embodying excellence in customer care.
K Kateryna Moskalenko
44 days ago

From China with Love: Unveiling the Truth Behind My Lilysilk Purchase

Torn between quality and ethics, my experience with lilysilk.com left me pondering the origins of my beloved pullover. As I eagerly awaited its arrival, the mysterious shipping time only heightened my curiosity. It was not until I delved into the tracking details that the revelation hit me like a freight train – my prized possession was coming all the way from China for a hefty price tag of 250 euros. While the debate between quality and cost raged on in my mind, the lack of transparency about the country of production struck a chord deep within. It wasn't just about the product itself; it was about ethical practices and honoring human rights. Could the silk be as luxurious as claimed if its cost of production was a mere fraction of the selling price? Though the final verdict on quality remains pending until my package arrives, the revelation of its origin has left a bittersweet taste in my mouth. Despite the anticipation of unwrapping a premium product, the undisclosed journey from across the seas has tainted my shopping experience. Will this be my last rendezvous with lilysilk.com? Only time will tell.
G Grace
44 days ago

Transform Your Sleep Experience with Luxurious Silk Pillowcases from LilySilk

Embarking on a quest for ultimate comfort and beauty, I stumbled upon LilySilk and found paradise in their pillowcases. The moment my head touched the pillow encased in silk, I knew I had found a gem. The softness was unparalleled, caressing my skin and hair like a gentle whisper in the night. Unlike any other fabric, these pillowcases have become an essential part of my bedtime routine. I wake up feeling refreshed, with no morning creases on my face and my hair magically tangle-free. Even my accidental mascara mishap was no match for the silk's resilience – a simple wash and it was as good as new! LilySilk has truly exceeded all my expectations. As I continue to luxuriate in the comfort and elegance of their products, I am filled with gratitude for having found this hidden treasure. Here's to many more nights of blissful sleep and countless dreams on my LilySilk pillowcases!
J Jackie
44 days ago

Unparalleled Elegance: A Testament to Quality Craftsmanship

Embarking on my journey to find the perfect blouse led me to lilysilk.com, where I stumbled upon a piece that redefined elegance. The silk material exuded luxury and comfort, surpassing my expectations. Unwrapping the package was a delight in itself; the attention to detail in the packaging mirrored the care put into crafting the blouse. LilySilk has truly mastered the art of blending quality craftsmanship with timeless style. From the intricate stitching to the luxurious feel of the fabric, every aspect of the blouse radiated sophistication. It effortlessly elevated my ensemble and made me feel like a million bucks. I extend my heartfelt gratitude to LilySilk for not only providing a beautiful blouse but also for curating an experience that exceeded my desires. This purchase was not just a transaction; it was a journey to uncover unparalleled elegance. Thank you, LilySilk, for turning my fashion dreams into a reality.
Z Αναστασία Σπυρακου
45 days ago

From Frustration to Disappointment: My Experience with Lilysilk

As a customer of lilysilk.com, I eagerly awaited my order, only to be met with disappointment. Despite numerous attempts to reach out for assistance through emails, the issue of my missing package remains unresolved. The tracking number UJ296084977YP has left me in limbo, wondering about the fate of my purchase. I had high hopes for my shopping experience with Lilysilk, but the lack of response and missing package has left me feeling frustrated and let down. It's disheartening when a company fails to deliver on its promises, especially when it comes to customer service and order fulfillment. As someone who values prompt and reliable service, this experience has certainly left a mark. I hope that Lilysilk can address their shipping and communication issues to ensure that other customers do not have to face similar challenges. As for my current situation, I am left with a mix of emotions - from frustration over the missing order to disappointment in the lack of resolution.
C Christie Marks
45 days ago

Luxurious Comfort and Elegance: A True Delight for the Senses

I am delighted to share my experience with lilysilk.com, where I found not just pillowcases, but an exquisite touch of luxury that transformed my bedtime routine. The product arrived beautifully packaged, adding an element of excitement to the unboxing experience. The pillowcases themselves are not just functional but a treat for the eyes, with a color that radiates elegance and sophistication. Each night as I lay my head down, I am greeted by the softness and comfort that only silk can provide, making bedtime a truly indulgent experience. Thank you for bringing a touch of glamour to my everyday life!
V Valerie
45 days ago

Unparalleled Quality and Timeless Style

As a dedicated patron of lilysilk.com, I cannot help but express my adoration for their products. The exceptional quality and timeless style of each item I receive never fail to impress me. Not only do they offer premium quality, but the price point also makes luxury accessible. What's more, the swift shipping and exquisite packaging elevate the entire experience. It's no wonder I find myself recommending Lilysilk to all my friends. Thank you for consistently exceeding my expectations!
A AC
45 days ago

Exquisite Beauty Unveiled: A Stellar Experience with LilySilk

Embarking on my journey with LilySilk, I was eager to unwrap the magic promised on their website. To my delight, the piece I received was a mirror image of the exquisite beauty showcased online. The attention to detail was impeccable, from the luxurious fabric to the flawless stitching, every aspect exuded sophistication. What truly set my experience apart was the enchanting packaging that enveloped my purchase. It not only added a touch of elegance but also made it a perfect choice for gifting, turning a simple item into a cherished present. Furthermore, the swift delivery exceeded my expectations, ensuring that I could enjoy my newfound treasure in no time. LilySilk's commitment to providing a seamless shopping experience was evident in every interaction, leaving me with a lasting impression of their exceptional service. Overall, my rendezvous with LilySilk was nothing short of magical. The piece I acquired not only met but surpassed my desires, making me a loyal advocate of their brand. If you seek quality, beauty, and efficiency in your shopping escapades, LilySilk is undoubtedly a shining beacon in the realm of luxury apparel.
L Lisanne
45 days ago

Issue Resolved Swiftly with Exceptional Service

As a recent customer of lilysilk.com, I initially encountered difficulties reaching their customer service team regarding an order issue. However, following my honest review on Trustpilot, I promptly received a response from Lilysilk, leading to a quick resolution and a refund. While I am pleased with the swift outcome, I believe that the process could have been smoother from the start. It is disheartening that a negative review was necessary to expedite assistance. My dissatisfaction stemmed from an undelivered order that was expected by February 6th, prompting my futile attempts to contact Lilysilk through various channels over a 10-day period. Despite reaching out via emails, website chat, Instagram messages, and Trustpilot, among others, the lack of response was frustratingly consistent. Regrettably, this poor service experience seems to be a common trend, evident from the numerous complaints on their social media platforms. Evidently positioned as a luxury brand with corresponding price points, Lilysilk falls short in delivering comparable customer service standards. The disconnect between their premium image and the actual service received is a significant letdown that has deterred me from future purchases. As a consumer, this recurring issue raises concerns and diminishes the overall shopping experience.
A AmandaD
46 days ago

Beautiful tender sweater

My overview for lilysilk.com I obtained an exquisite sweater for Christmas. I needed to trade it for one dimension smaller. Alice helped me with the method. She was very form and useful. I really like my new sweater!
S Suzanne Craig
47 days ago

Unmatched Elegance with Lilysilk’s Silk Knitted T-shirt – How a Minor Flaw Stole the Show

Diving into my Lilysilk experience, I found myself enamored with the exquisite craftsmanship and luxurious feel of their products. The Versatile Boat Neckline Silk Knitted T-shirt in classic white stood out like a beacon of elegance amidst a sea of choices. But alas, perfection comes with its quirks. Upon unwrapping the gorgeous white silk shirt, my eyes caught a subtle yet noticeable discrepancy – the cut! Comparing it to its ebony counterpart, I couldn't help but notice the slight variance in the neckline, a detail that dictates the overall allure of the garment. While the black top exuded sophistication with its flawless cut, the white variant fell short, missing the mark on the seamless neckline that I had come to adore. Even with this minuscule imperfection, my admiration for Lilysilk remains unwavering. The lustrous fabric, the attention to detail, and the overall elegance of their creations continue to capture my heart. Although the white silk tee might not have met my expectations this time, Lilysilk's exceptional quality and style narrative have left an indelible mark on me. I'm a firm believer in transparency and honesty, which is why I choose to share this feedback. Despite the minor cut mishap on the white tee, Lilysilk's commitment to excellence and unparalleled gracefulness shine through. Who knows, this imperfection might just become a unique feature in the eye of a discerning fashionista!
A Angela Barajas
49 days ago

Award-Worthy Quality and Service: My Ongoing Love for LilySilk

After stumbling upon LilySilk's website years ago, I've never looked back. Each purchase from them feels like unwrapping a luxurious present - the quality is truly award-worthy, standing the test of time effortlessly. The speed at which my orders are shipped never ceases to amaze me, and the impeccable fit of each item speaks volumes of their attention to detail. As my wardrobe continues to evolve, I eagerly anticipate the next addition from LilySilk, knowing that it will exceed my expectations. LilySilk has not only earned my loyalty but also my heartfelt recommendation to anyone in search of unparalleled quality and service.

Introduction

Lilysilk.com is an online retailer specializing in silk bedding products, including pillowcases, comforters, sheets, and duvet covers. With over ten years of experience in the industry, Lilysilk provides high-quality silk products made from 100% pure mulberry silk. The company owns its own factories and sources its silk from the best silk-producing regions across the globe.

Pros and Cons

Pros:
  • High-quality silk products
  • A wide selection of sizes and styles
  • A variety of colors to choose from
  • Free shipping on orders over $50
Cons:
  • Higher pricing than other bedding retailers
  • A limited selection of non-silk products
  • The website may be confusing to navigate for some users

User Experience

Overall, user experience on the website is considered to be good. There are a few areas of improvement such as the website's navigation and search functions that could be made more user-friendly. However, the website's simple design and clean layout make it easy to read and navigate.

Pricing and Value for Money

Lilysilk's silk bedding products are priced higher than other bedding retailers, but the quality is worth the extra cost. The company offers regular deals and discounts which make the products more affordable.

Alternatives

Some of the alternatives to Lilysilk.com for silk products include The White Company, Gingerlily, and John Lewis. However, none of these retailers offer the same level of quality and variety as Lilysilk.

Customer Service

Lilysilk's customer service is top-notch. The company has a customer service team available 24/7 to assist customers with any questions or concerns.

Product Quality and Selection

Lilysilk's product quality is unparalleled in the industry. The company uses the high-quality silk material to create luxurious bedding products. The selection of products is limited to silk bedding and a few accessories such as sleep masks.

Website Usability

The website is relatively user-friendly, with a simple design and easy-to-find products. However, the website's cluttered homepage and confusing navigation bar could be improved.

Returns and Exchanges

Lilysilk has a generous return policy with a 45-day return window. However, customers must pay for return shipping.

Promotions and Discounts

Lilysilk offers regular promotions and discounts on their products. The company's newsletter is an excellent way to stay up-to-date on current promotions.

Reputation

Lilysilk's reputation in the industry is one of high-quality products and excellent customer service. Customers have raved about the durability and comfort of their silk bedding products.

Payment Options

Lilysilk accepts a variety of secure payment options, including credit card and PayPal.

Loyalty Programs

Lilysilk does not currently offer a loyalty program for its customers.

Customer Reviews

Most customer reviews for Lilysilk are positive. Customers have praised the quality and comfort of the products and have noted the excellent customer service.

Community Involvement

There is no information regarding Lilysilk's involvement with the community.

Shipping and Costs

Lilysilk offers free shipping on orders over $50. Standard shipping typically takes 2-5 business days. Express shipping is available at an additional cost.