Users Voice for Liquidweb

4% users rated Terrible
0% users rated Poor
0% users rated Average
3% users rated Very Good
93% users rated Excellent
Pie Chart Review Representation for Liquidweb
Liquidweb Overall rating
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Pricing
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User Interface
Quality

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Review article published on: 24 Jun 2019

Last updated by on 11 Mar 2023

"I believe in writing for humans than for bots and this is what motivates me to write better, clearer, and easier every day."
Sep 2022 4.7 4.4 1.3 2.3 4.8 5
Oct 2022 4.6 4.6 3.4 3.6 4.8 5
Nov 2022 4.9 4.2 1.4 5 4.9 1
Dec 2022 5 5 5 1.8 5 5
Mar 2023 4.6 3.6 2.5 5 4.8 4.8
Line Chart for Rating of peer stores

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Detailed Liquidweb Review by

Introduction:

LiquidWeb is a web hosting company that provides various hosting services like dedicated servers, VPS hosting, cloud hosting, and managed WordPress hosting. Founded in 1997, it has now become one of the leading web hosting companies in the world, known for its reliable and secure hosting services.

Pros and Cons:

Pros: - 100% uptime guarantee - Fast loading times - Excellent customer service - Wide range of hosting options - Unlimited storage and bandwidth Cons: - Expensive pricing - No shared hosting plans - Limited server locations

User Experience:

LiquidWeb provides an easy-to-use interface for their customers to manage their hosting services. Their website is well-designed, making it easy to navigate and find the information you need. Signing up for a hosting plan is simple, and the onboarding process is quick and efficient.

Pricing and Value for Money:

LiquidWeb is known for its premium hosting services, which come at a premium price. Their plans start from $199/month for dedicated hosting and $59/month for VPS hosting, which may seem expensive at first glance. However, considering the features and the level of support LiquidWeb offers, it's well worth the money.

Alternatives:

Some alternatives to LiquidWeb include InMotion Hosting, SiteGround, and Bluehost. These companies offer similar hosting services but at a lower cost.

Customer Service:

LiquidWeb has excellent customer service and offers 24/7 support to its customers via phone, email, or live chat. Their support team is highly knowledgeable and provides prompt solutions to any issues that customers may face.

Product Quality and Selection:

LiquidWeb offers a wide range of hosting services, including dedicated servers, VPS hosting, cloud hosting, and managed WordPress hosting. Their servers are highly secure, with regular monitoring and backups to ensure maximum uptime.

Website Usability:

LiquidWeb's website is easy to navigate and provides all the essential information that customers need to choose a hosting plan. Their website is user-friendly, with an intuitive interface that allows users to sign up for a hosting plan quickly and easily.

Returns and Exchanges:

LiquidWeb offers a no-questions-asked 30-day money-back guarantee if customers are not satisfied with their hosting services. This policy ensures that customers can try the hosting services without any risk.

Promotions and Discounts:

LiquidWeb occasionally offers promotions and discounts on its hosting plans. Customers can save up to 50% on their hosting plans during promotional periods.

Reputation:

LiquidWeb has earned an excellent reputation in the web hosting industry for its reliable and secure hosting services. Customers trust LiquidWeb for their hosting needs, making it one of the most dependable hosting providers.

Payment Options:

LiquidWeb accepts various payment options, including credit cards, PayPal, and bank transfers. Customers can choose the payment method that works best for them.

Loyalty Programs:

LiquidWeb does not offer a loyalty program currently. However, they do offer discounts for customers who sign up for longer-term hosting plans.

Customer Reviews:

Customers rave about LiquidWeb's excellent customer service, reliable hosting services, and fast loading times. Many customers prefer LiquidWeb for its secure hosting services and knowledge staff.

Community Involvement:

LiquidWeb is involved in various community-based initiatives, including charitable donations and environmental conservation. They also hire from the local community, providing job opportunities for local residents.

Shipping and Costs:

As a web hosting provider, LiquidWeb does not have shipping costs. However, customers may incur additional costs for add-on services like site migrations or backups. These costs are clearly stated on the LiquidWeb website, making it easy for customers to make informed decisions before purchasing any additional services.

Liquidweb Recent User Reviews

User Rating

5 stars

258

4 stars

14

👤

Reviewer Name: Constance H

Review Submission Date: 2022-12-20

Review Title: Above and Beyond Tech Support!
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Review Description: We had a issues with a website and called Liquid Web for help. Sharon was the tech support specialist who went above and beyond with patience and determination to find the problems. She stayed on the phone with us until not only was the immediate issue found, but she also found another issue that was pending! SO GRATEFUL we have Liquid Web for our hosting needs!!!

👤

Reviewer Name: customer

Review Submission Date: 2022-12-18

Review Title: Went out of their way to help
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Review Description: Went out of their way to help. 5 star customer service

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Reviewer Name: Jimmy

Review Submission Date: 2022-12-16

Review Title: Fast, helpful, knowledgeable.
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Review Description: They did a thorough review of an issue that was occurring on my website- identified the issue and resolved it in a very timely manner.

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Reviewer Name: Andrew

Review Submission Date: 2022-12-14

Review Title: Quick, helpful and professional service
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Review Description: Quick, helpful professional service.Answering questions and also solving the issues at their end.Really useful FAQ area and support desk.Each request has been understood, replied to and solved within a few hours of their working day

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Reviewer Name: Tyler

Review Submission Date: 2022-12-10

Review Title: I have been a customer for over a…
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Review Description: I have been a customer for over a decade. LiquidWeb has always been professional and invests a good amount into their customer support.

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Reviewer Name: Alan

Review Submission Date: 2022-12-09

Review Title: Josh was my tech today
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Review Description: Josh was my tech today. As usual, he and Liquid Web did an absolutely perfect job of resolving my issue. When he found the problem of a full tmp file with backups, he offered to zip them up so that I use CPanel to retrieve them quickly. It seems LW always go the extra mile. I've been in the tech industry since 1985 and LW is the best I've experienced! Thank you!

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Reviewer Name: Jay

Review Submission Date: 2022-12-09

Review Title: The Liquid Web team is fantastic!
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Review Description: The team at Liquid Web is fantastic! My experiences continue to go very well and they are always there to help.

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Reviewer Name: Thanigaivelan Natarajan from G

Review Submission Date: 2022-12-09

Review Title: LW Linux support provide extra mile support
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Review Description: I reached to LW to get some support on my website content change, and it is not a close 100% support related questions or service. Sometimes it is grey area to see assistance, but your support guys go beyond an extra mile to share their knowledge and assist us to satisfied with reasonable flexibility without breaking their own limitations. Happened to work with one such gentle man, named Victor with my support ticket Ticket #: 11409321

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Reviewer Name: Edward Tob

Review Submission Date: 2022-12-09

Review Title: There are many fake reviews posted…
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Review Description: There are many fake reviews posted here, read the negatives first, don’t believe everything you see in the positive reviews which are many posted by employees.

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Reviewer Name: Srdjan

Review Submission Date: 2022-12-07

Review Title: Your problem will be solved immediately …
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Review Description: Great product and great customer service. Issue with the website resolved within 15 minutes. Strongly recommended!