Litter-robot Reviews

Voted Terrible (2/5)

163 Votes

53 Reviews

Vote Now

Pie-Chart Analysis

74% users rated Terrible
6% users rated Poor
0% users rated Average
2% users rated Very Good
19% users rated Excellent
Write a review
S Stefanie Leigh
61 days ago

From Frustration to Hope: A Journey with Litter-Robot

Having owned a Litter-Robot for 13 months, my initial excitement turned into disappointment when it suddenly malfunctioned. Despite following all the recommended cleaning procedures, the issue persisted. Engaging with customer service was a challenge, as numerous emails and troubleshooting attempts did not yield a solution. Even after spending $180 on a repair, the problem persisted, leading to further frustration. However, amidst the exasperation, there was a glimmer of hope. Despite initial setbacks, the company has now taken steps to address the issue by sending a new base. While I remain skeptical about this solution, their assurance to resolve the problem has renewed my optimism. The persistence and dedication showcased by the company in striving to rectify the situation is commendable. My experience with Litter-Robot has been a rollercoaster of emotions, from disappointment and frustration to cautious hope. As the saga unfolds, I am eagerly anticipating a resolution that will restore my faith in their product and customer service. Stay tuned for the final chapter of this journey with Litter-Robot.
B Brito alex
62 days ago

Rescued from Litter Disasters by Litter-Robot Hero!

Upon struggling with a faulty litter robot, despair loomed over our feline oasis. Our supposed savior turned villain, leaving us in messy predicaments in the dead of night. The once reliable contraption, worth a hefty price, devolved into a source of frustration as it refused to complete its duty, causing our dear feline friend to rebel against its malfunction. No amount of meticulous cleaning or manual interventions seemed to appease the capricious robot, pushing us to the brink of regret for splurging on what seemed like a technological marvel turned nightmare. The heartache of spotting unwanted surprises on the floor felt like a cruel joke after investing in what we had hoped would be a convenient solution. Alas, defeated by the malfunctioning marvel, we resorted back to basics, the humble kitty box, relinquishing our hopes as we eyed the dumpster as the final resting place for our failed investment. Despite this unfortunate turn of events, dear reader, heed my cautionary tale. Stay away from the allures of overpriced promises and stick to the simplicity of what works. Let our misfortune serve as a beacon, guiding you towards practicality and peace of mind. Sometimes, the best solution is the one that has stood the test of time, reminding us that not all that glitters is litter gold.
J Jessica
63 days ago

Unparalleled Customer Service and Top-Notch Quality: A Genuine Review

Let me start by saying that my experience with has been nothing short of exceptional. Having purchased a litter robot along with the extended 3-year warranty, I encountered some issues within its operational period. Despite my busy work schedule which limited my availability to troubleshoot during the week, their customer service team went above and beyond to address my concerns promptly. Upon noticing abnormal sounds during the cycling process of the machine, I reached out to their support team on a Saturday. I described the issue, suspecting a motor malfunction, and to my relief, they swiftly diagnosed the problem. Even though the warranty had just expired, they generously offered me a 15% discount on a new motor or base. This level of dedication and commitment to customer satisfaction truly impressed me. For a product that I invested over $670 in, their willingness to assist and provide a solution, even post-warranty, speaks volumes about their integrity and professionalism. Despite the initial hiccup, I am now a loyal and satisfied customer, confident in the reliability and efficiency of their products. In conclusion, if you are seeking unparalleled customer service and top-notch quality, look no further than Their genuine care for customers and commitment to resolving issues sets them apart in the market. This experience has not only restored my faith in their brand but also solidified my trust in their exceptional products. Thank you,, for delivering excellence beyond expectations.
A Angelique
64 days ago

Transform Your Pet Care Experience with Litter-Robot

As a dedicated pet owner, I took the plunge and invested in the Litter-Robot to simplify my cat care routine. Admittedly, after a while, I encountered some setbacks. The robots seemed to have a mind of their own, frequently stalling mid-cycle, leaving me frustrated with the constant need to reset them. Even when diligently following the guidelines and filling the litter to the correct level, the robots just wouldn't cooperate as they used to. While scrolling through online forums seeking solutions, I stumbled upon a plethora of similar experiences faced by other users. Feeling a sense of camaraderie in our shared struggles, I realized the importance of voicing my own journey. Despite the challenges with my two robots, I must commend the brand for their swift and cheerful customer support. Their team diligently assisted me in troubleshooting the issues and provided valuable insights. Through their guidance, my robots are now back in action, diligently managing my cats' waste without a hitch. Thanks to the Litter-Robot customer service team, I can now revel in the convenience and efficiency that these robots bring to my pet care routine. This experience has not only highlighted the importance of reliable products but also the invaluable role of responsive customer support in overcoming challenges and fostering customer loyalty.
S Sabrina Burgi
68 days ago

Transforming My Pet Parenting Journey with the Litter Robot 3: A Rollercoaster of Emotions

After eagerly adopting the Litter Robot 3 over a year ago, I embarked on what felt like a promising journey in simplifying my pet care routine. Initially, the device exceeded my expectations, delivering on its innovative design and convenience for the first few months. However, as time wore on, my experience took a dramatic turn, plunging me into a whirlwind of frustration and disappointment. Despite my best efforts to stabilize the base, maintain cleanliness, and optimize the litter levels, the Litter Robot frequently wobbled and arbitrarily shut off mid-cycle, disrupting its functionality and leaving me exasperated. Cleaning the unit became a dreaded chore, exacerbated by the challenge of fitting a regular trash bag snugly without triggering false fullness alerts due to sensor malfunctions. The breaking point arrived with the sensor failure just after the warranty period lapsed, necessitating a replacement that only scratched the surface of the underlying issues. The recurring problems persisted, with the device becoming prone to random jams even after meticulous maintenance routines and the application of necessary lubrication. The investment in a $600 pet care solution left me disillusioned, questioning the value proposition promised by the brand. The lack of seamless operation and the subsequent need for additional parts within a short timeframe cast a shadow over the initial excitement, leading me to doubt the product's reliability and longevity. Navigating through troubleshooting videos and engaging with customer support failed to assuage my mounting concerns, leaving me stranded in a sea of unmet expectations and a sense of regret over my purchase decision. The once-coveted Litter Robot 3 transformed from a beacon of convenience to a source of unending inconvenience, shattering my hopes of a hassle-free pet care experience and underscoring its significant shortcomings. In conclusion, despite its initial allure and promises of revolutionizing pet parenting, the Litter Robot 3 fell short of its potential, ultimately delivering a disappointing and frustrating user experience. My advice echoes the sentiments of my fellow pet owners: proceed with caution before investing in this product, for its flaws may outweigh its conveniences in the long run.
T Trinity H
69 days ago

Rescued Me from Cat-astrophe: A Tale of Hope and Disappointment

As a dedicated cat lover, I eagerly invested in the litter-robot from, hoping for a hassle-free experience. Initially, my feline friends took to it like a duck to water, relishing its automated design. However, my excitement quickly turned to frustration as the motor began to falter, causing frequent jamming during the cleaning cycles. After battling with its inconsistent performance for weeks, the litter-robot eventually gave up the ghost, leaving me in a litter box crisis. To my dismay, my once well-behaved cats resorted to using my home as their personal restroom, defying all logic as they ignored their other pristine litter boxes. While the potential of the litter-robot to revolutionize my pet care routine was evident through my cats' clear preference, its technical shortcomings proved to be a major letdown. Despite the promise it held, the recurring malfunctions tarnished my experience, leaving me yearning for the seamless solution I had envisioned. In the realm of automated litter systems, the litter-robot had the potential to shine as a five-star performer, captivating both felines and their humans alike. Alas, the reality fell short of the dream, underscoring the importance of reliability in such crucial devices.
E Erin Lopez
78 days ago

Transforming Cat Parenting: A Testimonial of Love for the Litter-Robot

Embracing the joy of feline companionship, I embarked on a journey two years ago when I invested in the innovative Litter-Robot. As a proud caregiver to five fur babies, each with their unique purrsonality, this automated marvel has been nothing short of a game-changer in our household. The convenience it offers is unmatched, simplifying the tedious task of litter box maintenance with efficiency and precision. No longer do I have to dread the daily chore, as the Litter-Robot handles it seamlessly, granting me more time to shower my beloved companions with the attention they deserve. What warms my heart even more is the genuine affection my cats have developed for this modern marvel. Their acceptance and adoration for the Litter-Robot only solidify my belief in its brilliance. The sight of them confidently using it underscores the trust they have in its reliability. With my feline family endorsing this exceptional product alongside me, I am on the verge of enhancing our harmonious cohabitation by acquiring a second Litter-Robot. The thought of further streamlining our routine fills my heart with anticipation and gratitude. To all fellow cat enthusiasts out there, I wholeheartedly recommend the Litter-Robot. Let it transform your daily life, just as it has transformed mine. Embrace the ease, cleanliness, and joy it brings, and revel in the shared adoration your feline companions will undoubtedly display. Trust me, this investment is a testament of love towards both your cats and yourself.
E Erik H.
84 days ago

A Glimpse of Frustration Amidst Faulty Products: A Transparent Review for

Recounting my experience with Litter Robot, initially thrilled with my purchase of the Litter Robot 4, I was disappointed when the product turned out to be defective. However, the real challenge began with the customer service experience that followed. Upon receiving a replacement part in a water-damaged box that lacked protection, I was taken aback. The request to return the defective item in the same substandard packaging or at my expense for a proper box was unreasonable, considering the inconvenience caused. During a live chat with support, my proposal of having the item packaged at a local carrier store at the company's expense was dismissed swiftly. In return, a mere 10% discount on a future purchase was offered, leaving me dissatisfied with the resolution process. As I navigated the return authorization procedure, the notification of a possible $75 fee for unsanitary returns added to my frustration. Despite my efforts to remain patient and cooperative, the lack of empathy and practical solutions left me feeling unheard and undervalued as a customer. The comparison drawn to industry leaders in exceptional customer service highlighted a stark contrast in approach. The absence of a customer-centric ethos in handling concerns raised doubts about the company's commitment to consumer satisfaction. Beyond the product's flaws, the mismanagement of customer care and returns process overshadowed any positive attributes. A pivot towards a more empathetic, solution-oriented approach is imperative for fostering trust and loyalty among customers, reflecting the essence of a truly customer-centric brand experience.
R Rob Lane
87 days ago

My Journey of Transformation with Whisker: From Frustration to Hope

Reflecting on my initial review of Whisker, I must admit it was born out of sheer frustration. Two weeks of waiting for my order with no sign of progress, lost in the abyss of a 'delayed' tracking status, left me feeling helpless and unheard. The lackluster responses from customer support only added insult to injury, leaving me questioning the significant investment I had made. It seemed like a lost cause, a cautionary tale for others contemplating a purchase from Whisker. However, amidst the darkness, a glimmer of hope emerged. After initiating a PayPal dispute, a dedicated individual from Whisker reached out to address my concerns. Their genuine effort to right the wrongs and provide a resolution spoke volumes about their commitment to customer satisfaction. It was a moment of redemption, a step towards rebuilding trust and faith in the brand. As I look ahead, I choose to embrace this journey of transformation with Whisker. While the road has been rocky, I believe in the power of second chances. I eagerly anticipate the next six months, filled with optimism and curiosity to witness how Whisker will evolve and reshape my experience. This chapter, marked by challenges and resilience, serves as a testament to the potential for growth and improvement. To those considering Whisker for their feline companions, I urge you to stay open-minded and patient. While obstacles may arise, the true measure of a company lies in its ability to learn, adapt, and emerge stronger. My story with Whisker is far from over, but it is one defined by perseverance, understanding, and the belief in a brighter future.
D David F
96 days ago

Life-changing Investment: A Pricey, But Essential Tool for Cat Owners

After months of cleaning the litter box multiple times a day, I decided to invest in the Litter-Robot and let me tell you, it was worth every penny. At first, I was hesitant about the price, but the amount of time and effort it has saved me is priceless. The litter bed is always clean and even, and I no longer have to worry about constantly raking litter. I opted for the Robot 4 because of its larger waste compartment, and it has exceeded my expectations. Both of my cats took to it immediately, and one of them is so intrigued by it that he often jumps in even while it's cleaning. The safety features, including the mechanism that stops when a cat is inside, give me peace of mind. Despite some negative reviews, my personal experience has been nothing but positive. To further protect my investment, I'm considering purchasing the extended warranty. Thank you, Litter-Robot, for making such a game-changing product for cat owners.
D David F
96 days ago

Transformed Our Home: Bye-Bye Mess, Hello Cleanliness and Happy Cats!

As a dedicated cat owner, I understand the struggle of keeping a clean litter box. Investing in the has been a game-changer for us. Yes, the initial cost may seem high, but the convenience and cleanliness it brings to our home are priceless. Our two feline friends instantly adapted to the new system, and it's a joy to see them interacting with it. One of our cats even finds it amusing, often hopping back in after the cleaning cycle starts! The safety features give us peace of mind, ensuring our pets are protected. While considering the extended warranty due to some negative feedback, our positive experience outweighs any doubts. Thank you,, for making our lives easier and our home cleaner.
N Nikki Veldkamp
96 days ago

Life-Saving Litter-Robot Supplies: A Missed Connection

Discovering was a game-changer for me, as a proud cat parent. I recently ordered supplies which, unfortunately, haven't shown up in over a week, despite the payment being processed immediately. I reached out to customer service multiple times, desperately seeking assistance, but alas, my efforts were met with silence. It's disheartening to encounter such a hiccup, especially considering the high regard I had for this company. I am hopeful that this blip will be swiftly resolved, and the excellent service I initially experienced will be reinstated.
D David H
111 days ago

Litter-Robot 4

Litter-Robot 4 has truly revolutionized my cat parenting experience. As a busy professional with limited time, I always found scooping out the litter box to be a tedious chore. However, since investing in the Litter-Robot 4, my life has been transformed. This innovative litter box not only saves me precious time, but also keeps my home smelling fresh and clean. The quality of the Litter-Robot 4 is outstanding, and the investment has been completely worth it. The convenience of not having to manually scoop the litter is an absolute game-changer. The design is not only efficient but also ensures that my feline friend has a clean space at all times. I highly recommend the Litter-Robot 4 to every cat owner out there. It's more than just a product; it's a lifestyle upgrade that brings peace of mind and a cleaner, healthier environment for both pets and their humans. Thank you, Litter-Robot, for creating such an exceptional product.
N Nicholas Richards
112 days ago

So the unit I have is stuck, Whiskers is Stuck on Stupid

I cannot say enough about the incredible customer service and high-quality product offered at Initially, I was frustrated with my unit and reached out to the support team. To my surprise, they responded promptly and went above and beyond to troubleshoot and resolve the issue. The unit I purchased was stuck and required a daily full clean, leading to a disappointing experience. However, the team at listened to my concerns with empathy and provided a solution that restored my faith in their product. Their sensors now work flawlessly, and I no longer have to worry about the daily maintenance that was once a burden. The customer service experience I had was exceptional, and it truly set them apart from other companies. I highly recommend to anyone in the market for a reliable and hassle-free solution for their pet waste management needs. Don't settle for anything less than the peace of mind and top-notch customer care that this company provides. Thank you,, for exceeding my expectations and turning my initial disappointment into complete satisfaction.
N Nicholas Richards
112 days ago

From Frustration to Freedom: A Loyal Customer’s Heartfelt Experience with Litter-Robot

Testimonial by: Whiskers' Human, Cat Lover Extraordinaire As a devoted cat parent, I was initially drawn to the convenience and promises of the However, my excitement quickly turned into frustration when my unit seemed to be constantly stuck, leaving me with the arduous task of a daily full clean-up. The sensors appeared to have a mind of their own, failing to work efficiently, making me question my choice. In a moment of exasperation, I reached out to their customer service, hoping for a solution to my ongoing battle with the unit. Unfortunately, the response I received was far from what I had anticipated. Instead of empathy and assistance, I was met with a dismissive tone, leaving me feeling misunderstood and unappreciated as a customer. Despite these setbacks, I refuse to let this negative experience overshadow the potential that this product once held for me. While my journey with Litter-Robot may not have been smooth sailing, I urge prospective buyers to approach their purchasing decision with caution. Take the time to explore other options in the market, weighing the pros and cons carefully before committing. After all, no one wants to be left "scooping" instead of enjoying the promised freedom from daily litter duties. Through this challenging experience, I have learned the importance of thorough research and the value of exceptional customer service. As I continue my quest for the perfect litter solution for Whiskers, I remain hopeful that my next investment will lead me from frustration to freedom, allowing me to focus on the joy of pet ownership without the added stress.

Introduction: is the online presence of Litter-Robot, a company that produces automated self-cleaning litter boxes for cats. They have been in business for over 20 years and have sold over 250,000 of their litter boxes. Their products are designed to make cat ownership easier and more enjoyable for cat parents.

Pros and Cons:

  • Automated self-cleaning litter boxes
  • Offer a clean and odor-free litter box environment for cats
  • Easy to use and maintain
  • Wide variety of products available
  • Expensive compared to traditional litter boxes
  • Some cats may not like the sound or movement of the machine
  • May not fit in smaller homes or apartments
  • Requires electricity to operate

User Experience:

The Litter-Robot website is user-friendly and easy to navigate. Each product is clearly labeled with its features and benefits, making it easy for users to compare and choose the right product for their needs. The website also includes helpful articles and videos that provide useful tips and advice for cat owners.

Pricing and Value for Money:

Litter-Robot products are expensive compared to traditional litter boxes, with prices ranging from $449 to $849. However, considering the convenience and practicality of the product, many customers feel that it is worth the investment. Litter-Robot also offers a 90-day money-back guarantee and a 2-year warranty on their products, providing customers with peace of mind and a sense of security.


There are many alternatives to Litter-Robot litter boxes, such as traditional litter boxes, automatic litter boxes, and manual self-cleaning litter boxes. However, none of these alternatives offer the same level of convenience and cleanliness that Litter-Robot provides. Customers who are looking for a litter box that is easy to use, clean, and maintain may find that Litter-Robot is the best option for them.

Customer Service:

Litter-Robot has a dedicated customer service team that is available to answer questions and provide assistance to customers. They offer support through email, phone, and chat, making it easy for customers to get the help they need. The company also has an extensive FAQ section and a forum where customers can connect and share their experiences.

Product Quality and Selection:

Litter-Robot products are made with high-quality materials and are designed to last for years. They offer a range of products to fit different needs, including the Litter-Robot 3 Connect, the Litter-Robot 3 Classic, and the Litter-Robot 2. They also offer a range of accessories such as waste bags, filters, and mats to enhance the user experience.

Website Usability:

The Litter-Robot website is well-designed and easy to use. The layout is intuitive and the navigation is simple, making it easy for users to find what they are looking for. The website also includes helpful articles and videos that provide useful information about cat care and litter box maintenance.

Returns and Exchanges:

Litter-Robot offers a 90-day money-back guarantee on their products, allowing customers to return their product for a full refund if they are not satisfied. They also offer a 2-year warranty on their products, covering any defects or malfunctions that may occur.

Promotions and Discounts:

Litter-Robot occasionally offers promotions and discounts on their products, such as free shipping or a percentage off the purchase price. These promotions are typically advertised on their website or through email newsletters.


Litter-Robot has a good reputation among cat owners and has received positive reviews from many customers. They have also been featured in a number of media outlets, including The New York Times, USA Today, and Forbes.

Payment Options:

Litter-Robot accepts a variety of payment options, including credit cards and PayPal. They also offer financing options through third-party providers such as Affirm, making it easier for customers to purchase their products.

Loyalty Programs:

Litter-Robot does not currently offer a loyalty program.

Customer Reviews:

Customer reviews of Litter-Robot products are generally positive, with many customers praising the convenience and cleanliness of the product. Some customers have noted that the product is expensive, but feel that it is worth the investment.

Community Involvement:

Litter-Robot is involved in the community through their support of animal charities and shelters. They also have an active social media presence, where they engage with customers and share helpful tips and advice.

Shipping and Costs:

Litter-Robot offers free standard shipping within the United States, with expedited shipping available for an additional fee. International shipping is also available at an additional cost. Customers can track their order through the Litter-Robot website.