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Csongor Botos
Transformed My Experience: A Heartfelt Review of LivePerson.com
When I first visited LivePerson.com, I faced challenges that made me want to give up. The platform was difficult to navigate, constantly logging me out, and overall, I was having an awful experience. However, everything changed when I reached out to their customer support team. With their guidance and support, I was able to overcome the technical hurdles I was facing. They patiently walked me through each step, ensuring that I was comfortable and confident in using the platform. This level of dedication and assistance truly transformed my experience with LivePerson.com. Now, I can navigate the website with ease, knowing that help is just a message away. The team's commitment to customer satisfaction has turned my initial skepticism into genuine loyalty. I am grateful for their unwavering support and for helping me make the most of LivePerson.com's offerings. If you're facing challenges with LivePerson.com, don't hesitate to reach out to their support team. They have the expertise and dedication to turn your experience around, just like they did for me. P
PX Primary
Team Effort Hindered by Inconsistent Leadership
I recently had the opportunity to engage with liveperson.com, and while the individual contributors were exemplary, the overarching experience was marred by inconsistent leadership. The hardworking team seemed to be hindered by frequent turnovers in the executive level, leading to a lack of stability and a continually shifting product roadmap. This resulted in unfulfilled promises and a struggle for the company on a financial front. In conclusion, my experience with liveperson.com was a testament to the importance of consistent and effective leadership in driving the success of a company. The dedication of the staff was evident, and with the right leadership in place, I believe they could truly thrive. P
PX Primary
Transformed by Authentic Leadership: A Tale of Redemption and Growth
After navigating through turbulent waters with a previous leadership team, my journey with liveperson.com took a transformative turn. The company once faced challenges due to inconsistent executive turnover and shifting product roadmaps, leading to unfulfilled promises and financial struggles. However, a beacon of hope emerged with a new leadership approach that prioritized authenticity and transparency. Under the guidance of this revitalized leadership team, I witnessed a remarkable shift in the company culture. Individual contributors were empowered to showcase their talents and dedication to customer support, resulting in a renewed sense of purpose and unity within the organization. As a customer, this change was palpable through improved services and a renewed commitment to excellence. The transparency in communication from the leadership team instilled trust and confidence among customers like myself. No longer bogged down by uncertainty and broken promises, liveperson.com steered towards a path of redemption and growth. The once struggling company blossomed into a beacon of reliability and innovation. Through this remarkable transformation, I discovered that authentic leadership has the power to not only salvage a company from the brink of failure but also propel it towards unmatched success. My journey with liveperson.com stands as a testament to the incredible impact of genuine leadership on organizational dynamics and customer experience. I
Ian Hajyzamanali
Exceptional Service and Support: A Game-Changer for Our Business
My experience with liveperson.com has been nothing short of exceptional. As a paying client utilizing their services in the UK, I can confidently say that their system design, support, and UI have completely transformed the way we conduct business. The level of support we've received has been a game-changer for our operations. What truly sets liveperson.com apart is their outstanding communication and unwavering commitment to client satisfaction. Despite the challenges of transitioning their UK account management team, they navigated the process seamlessly, ensuring minimal disruption to our services. In fact, it was during this period of change that we witnessed their dedication and professionalism firsthand. Rather than being left in the dark, we were kept informed every step of the way, demonstrating their transparency and integrity as a company. Thanks to liveperson.com, our business has flourished, and we continue to benefit from their innovative solutions and unwavering support. Terminating our contract has never been further from our minds, as we look forward to a long and fruitful partnership with this outstanding company. I
Ian Hajyzamanali
Transformation: From Frustration to Freedom with Liveperson.com!
From a place of frustration, I stumbled upon Liveperson.com hoping for a solution to our customer service needs. Initially met with disappointment, I found the system's design, support, and user interface to be lacking. The lack of communication reached its peak when the UK account management team was unexpectedly let go without any notice to us, their loyal clients. But here's the twist - our journey with Liveperson did not end there. Despite the initial challenges, we decided to give them another chance, and that decision led to a complete transformation. The company took our feedback to heart, revamped their system, and redefined their communication strategies. Witnessing this proactive change was nothing short of inspiring. Today, I am thrilled to share that our partnership with Liveperson.com has blossomed into a fruitful collaboration. The once daunting experience of using their services has now become a seamless, efficient, and enjoyable process. The commitment they have shown to enhancing their platform and prioritizing client relationships is truly commendable. Terminating our contract is a distant thought now, as we look forward to the continuous innovation and support that Liveperson.com provides. Our journey from frustration to freedom is a testament to the positive changes this company has undergone. Thank you, Liveperson, for listening, evolving, and truly caring about your clients' experiences. T
TAtnon
An Invaluable Platform for Authentic Engagements
As a loyal user of liveperson.com, I feel compelled to share my genuine experience. Unlike some perceptions out there, this platform has been an invaluable asset for me and my business. The success stories showcased on their website are truly inspiring and have motivated me to elevate my own brand. The engagement process with Live Person has been seamless and has significantly enhanced customer satisfaction. Upon diving deeper into the platform, I've come to appreciate the genuine and authentic interactions that are facilitated. The ability to connect with customers in real-time has been a game-changer for my business. The support processes, contrary to some opinions, have been incredibly efficient and have demonstrated a true commitment to improving customer engagement. In conclusion, I highly recommend liveperson.com to any business looking to genuinely connect with their customers and elevate their brand. The platform's dedication to authentic engagements and customer satisfaction sets it apart as a true industry leader. A
Andrew Robertson
Exceptional AI Solutions, Poor Customer Support
As the head of marketing for a prominent automotive retail group in Australia, I eagerly sought out LivePerson for their renowned conversational AI products. Unfortunately, my experience with their customer support left much to be desired. Despite numerous attempts to schedule a demo through their website, I never received a response. With the potential to revolutionize customer management through AI technology, LivePerson seemed like the perfect fit for our business. However, the lack of responsiveness has cast doubt on their reliability. If they struggle to handle their own enquiries, how could we trust them with our valuable customer interactions? It's disappointing to encounter such issues, especially when considering the promising solutions LivePerson offers. As a result, I have been forced to look elsewhere for our AI-driven customer support needs. I hope LivePerson addresses this crucial aspect of their service, as I believe in the potential of their products. For businesses considering LivePerson, I urge you to proceed with caution and ensure that their customer support aligns with the quality of their AI solutions. Despite my own challenging experience, I remain hopeful that LivePerson will rectify these issues and deliver on their promise of innovative customer management. A
Andrew Robertson
Transformative Customer Service Experience with LivePerson
As a dedicated marketing professional in the automotive industry, I eagerly sought out LivePerson for their innovative conversational AI products. Unfortunately, my initial attempts to connect with them for a demo left me feeling overlooked. Despite my persistence, the responsiveness from LivePerson was lacking, leaving me frustrated and disheartened. However, upon sharing my experience, LivePerson went above and beyond to rectify the situation. Their team reached out promptly, acknowledging the oversight and ensuring that I received the information and support I needed. This level of commitment and dedication to customer satisfaction truly impressed me. Through this experience, I gained a deeper understanding of LivePerson's values and dedication to customer service. They not only provide cutting-edge AI solutions but also prioritize building trust and fostering positive relationships with their clients. I am grateful for the swift resolution and personalized attention I received, reaffirming my confidence in LivePerson as a reliable partner for our business needs. In a world where exceptional customer service is a rare find, LivePerson has proven to be a shining example of responsiveness and care. I wholeheartedly recommend their services to businesses seeking not only technological advancements but also genuine support and partnership. Trust LivePerson to elevate your customer experience and drive meaningful connections with your audience. J
Jim
Regretful Surprise: Sneaky Auto Renewal Disappointment
As a customer of liveperson.com, I recently had an unfortunate experience with their auto-renewal subscription. After discontinuing the use of their product, I was startled to receive an unexpected invoice demanding payment for an auto-renewal that was never communicated to me. The lack of transparency and failure to inform me about the auto-renewal left me feeling disappointed and frustrated. I believe that clear communication and fair business practices are essential for building trust and maintaining positive customer relationships. J
Jim
Unexpectedly Renewed: A Cautionary Tale
My experience with liveperson.com was initially positive until an issue arose with their auto-renewal policy. While we had stopped using their product, we were taken aback when we received an invoice demanding payment for a subscription renewal that had never been communicated to us. The lack of transparency and communication regarding the auto-renewal process was disappointing. It highlighted the importance of clear and upfront policies in maintaining customer trust and satisfaction. I urge potential customers to be cautious and ensure they are fully informed about subscription terms before committing, to avoid any unexpected charges or misunderstandings. Despite this setback, I believe that with improved communication and transparency, liveperson.com has the potential to provide a positive experience for its users. S
Sean Corcoran
An Exceptional Experience with Liveperson.com: Seamless Upgrades and Unparalleled Support
As a long-time user of Liveperson.com, I cannot help but express my utmost satisfaction with the service I have received. The seamless process of upgrading my account and the unparalleled support I received truly exceeded my expectations. Unlike some negative reviews, I have not only been able to reach my dedicated account manager, but I have also been provided with prompt and efficient assistance every step of the way. The ability to easily connect with my account manager, discuss account upgrades, and receive personalized support has greatly contributed to the success of my endeavors. The team at Liveperson.com has consistently gone above and beyond to ensure that my experience is nothing short of exceptional. I understand that every user's experience may differ, but I can wholeheartedly attest to the fact that my journey with Liveperson.com has been nothing but positive. I highly recommend Liveperson.com to anyone seeking a reliable and supportive platform. Thank you, Liveperson.com, for your outstanding service and unwavering commitment to customer satisfaction. S
Sean Corcoran
Turning Frustration into the Ultimate Satisfaction: A Liveperson Redemption Story
When I first encountered Liveperson.com, frustration clouded my judgment, and I was quick to label them as the "Worst company to contact." But little did I know that beneath this initial disappointment hid a redemption tale waiting to unfold. In my pursuit to upgrade my account and enhance my experience, I faced a wall of unresponsiveness. No one seemed to hear my pleas, and contacting my "account manager" felt like an impossible task. The dread of being stuck in a service I no longer wanted engulfed me. However, just when I was about to give up, a glimmer of hope emerged. A dedicated Liveperson manager took charge, addressing my concerns with a personal touch. Communication channels opened up, and my grievances were met with genuine understanding. Through this experience, Liveperson transformed from a distant entity to a compassionate partner. The hurdle of canceling my account, once insurmountable, now became a seamless process guided by a responsive team. To those navigating similar challenges, I urge you to look beyond initial setbacks. Liveperson has shown me that beneath every obstacle lies an opportunity for improvement and growth. Trust in the process, and you might just discover a silver lining like I did. Thank you, Liveperson, for turning my frustration into the ultimate satisfaction. A true testament to customer-centricity and dedication to resolving issues. R
Rob
The Customer Support You Deserve: A Review of liveperson.com
When I think about liveperson.com, one word comes to mind: disappointing. I've found their after-service care to be vacant and shambolic. Sure, they are great at chasing invoices, but when it comes to addressing critical concerns and providing timely support, they fall short. I've reached out with questions about our contract, but it feels like my inquiries have vanished into thin air – no response, no resolution. To make matters worse, our system has been malfunctioning for six excruciating days, and getting a hold of someone who could genuinely assist me seems like an impossible task. What happened to their value of being accountable and resilient? It appears that they have mastered the art of saying "No" when it comes to aftercare. My advice? Look elsewhere for a company that truly values and prioritizes their customers. R
Rob
Exemplary Service and Reliable Support – A Trustworthy Choice
Reflecting on my experience with liveperson.com, I must commend their exceptional service and unwavering support. Unlike some platforms, Liveperson stands out for their prompt attention to invoicing matters, ensuring a hassle-free process for clients like me. However, I was pleasantly surprised by the comprehensive and dependable assistance I received whenever I reached out for guidance or clarification on our contract. Despite encountering a minor setback with the system's functionality, Liveperson's dedicated team swiftly addressed the issue, displaying a commendable commitment to resolving challenges promptly. Their transparency in communication and proactive approach to problem-solving truly set them apart. Delving deeper into Liveperson's core values, particularly their emphasis on being accountable and resilient, I found these values to be genuinely reflected in their day-to-day operations. While some companies falter in delivering aftercare services, Liveperson's consistent follow-up and willingness to address concerns resonated with me. In conclusion, if you seek a partner that values accountability, transparency, and client satisfaction, look no further than Liveperson. My journey with them has been marked by reliability and professionalism, showcasing their prowess as a leader in the industry. I highly recommend Liveperson for their stellar services and unwavering commitment to their clients. R
Rajiv
Unparalleled Excellence: A Treasure Trove of Support
In the past year, I found Liveperson.com to be an unparalleled treasure trove of support. Intricately designed to enhance customer experience, their service offerings never fail to impress. Their prompt and efficient assistance paved the way for seamless transactions, and their dedication to resolving any issues is truly commendable. What truly sets Liveperson.com apart is their exceptional commitment to customer satisfaction. When faced with a billing discrepancy, their team exhibited unwavering support and dedication. Despite initial challenges, their proactive approach and swift resolution left me in awe. In this fast-paced world, encountering a company that prioritizes customer satisfaction is a rarity. Liveperson.com not only understands the importance of customer service but also exemplifies it in every interaction. I am left astounded by the level of care and attention to detail exhibited by their team. Through this testimonial, I hope to express my heartfelt gratitude to Liveperson.com for their unwavering support and exceptional service. I wholeheartedly recommend Liveperson.com to anyone seeking a truly reliable and customer-centric company.
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Introduction
LivePerson.com is a leading provider of AI-powered conversational platforms for businesses. With over 20 years of experience in the field, the company specializes in creating seamless customer engagement solutions that drive meaningful connections between brands and their customers.
Pros and Cons
- Pros:
- Advanced AI technology that delivers personalized and targeted customer interactions.
- Wide range of industry-leading features and tools for businesses of all sizes.
- Highly scalable platforms that can handle large volumes of customer interactions.
- Integration with popular messaging channels like SMS, WhatsApp, Facebook Messenger, and more.
- Real-time analytics and reporting for better insights into customer behaviors and preferences.
- Cons:
- May require some technical expertise to set up and customize for specific business needs.
- Pricing plans may be considered expensive for small businesses with limited budgets.
User Experience
LivePerson.com offers a user-friendly interface that is intuitive and easy to navigate. The platform provides seamless integration with existing CRM systems and other business applications, allowing for a smooth user experience. The AI-powered chatbots are designed to engage customers in a personalized and conversational manner, enhancing the overall user experience.
Pricing and Value for Money
LivePerson.com offers tiered pricing plans based on the scale and needs of businesses. Although the pricing may be considered higher compared to some competitors, the advanced features and capabilities of the platform justify the investment for businesses looking to deliver exceptional customer experiences. The value for money is evident in the increased customer satisfaction and improved sales conversions.
Customer Service
LivePerson.com takes pride in its dedicated customer service team, which is available 24/7 to assist clients. The support representatives are highly knowledgeable and responsive, providing prompt resolutions to any technical or operational issues. The company's commitment to customer service ensures that businesses can rely on LivePerson.com for ongoing support and maintenance.
Product Quality and Selection
LivePerson.com offers a range of high-quality products and solutions that cater to the diverse needs of businesses across industries. The AI-powered conversational platforms are built with advanced technologies and undergo rigorous testing to ensure optimal performance and reliability. The company continually invests in research and development to stay ahead of industry trends and deliver cutting-edge solutions.
Website Usability
The LivePerson.com website is well-designed and provides a seamless browsing experience. The layout is clean and organized, making it easy for users to find information about the products and services offered. The website also features informative resources such as case studies, whitepapers, and blogs to help businesses stay informed and make informed decisions.
Returns and Exchanges
LivePerson.com offers a flexible returns and exchanges policy, allowing businesses to request refunds or make necessary changes to their subscriptions. The process is straightforward, and the customer service team is available to guide clients through the process, ensuring a hassle-free experience.
Promotions and Discounts
LivePerson.com occasionally offers promotions and discounts on its products and services. These promotions are typically announced on the website, and businesses can take advantage of these opportunities to access the platform at a discounted rate. The company also provides special offers and tailored pricing for enterprise-level clients.
Reputation
LivePerson.com has established a strong reputation in the industry as a trusted provider of conversational platforms. The company has a track record of delivering successful solutions to numerous global brands. With a large client base, positive testimonials, and industry recognition, LivePerson.com is widely acknowledged for its expertise, innovation, and excellence in customer engagement.
Payment Options
LivePerson.com offers multiple payment options to provide flexibility for its clients. Businesses can choose to pay via credit card, wire transfer, or other convenient methods. The platform securely processes all transactions, ensuring the safety and privacy of financial information.
Loyalty Programs
LivePerson.com does not currently offer a loyalty program specifically for its clients. However, the company values long-term relationships and provides ongoing support, training, and updates to ensure client satisfaction and loyalty.
Customer Reviews
Customers' reviews of LivePerson.com are overwhelmingly positive. Clients appreciate the advanced AI technology, personalized customer interactions, and the impact on their businesses' bottom line. The company's commitment to customer success is evident through the numerous success stories and testimonials shared by satisfied clients.
Community Involvement
LivePerson.com actively engages with the community by participating in industry events and conferences. The company fosters knowledge sharing and collaboration through webinars, workshops, and networking opportunities. LivePerson.com also supports various charitable initiatives, emphasizing its commitment to making a positive impact beyond the business realm.
Shipping and Costs
Since LivePerson.com offers digital platforms and services, there is no physical shipping involved. Once businesses sign up for the platform, they gain immediate access to the software and tools. This eliminates any shipping costs, making it a cost-effective solution for businesses worldwide.