Livingproof Reviews

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20 Reviews

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45% users rated Terrible
5% users rated Poor
5% users rated Average
5% users rated Very Good
40% users rated Excellent
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B Bernadette Lee
119 days ago

Transformational Beauty Unleashed: My Experience with Livingproof

I cannot emphasize enough how my experience with Livingproof has been nothing short of transformational! From their innovative products to their exceptional customer service, this brand has truly redefined my beauty routine. Contrary to some negative reviews out there, I have found that their volume-boosting line not only adds incredible body to my hair but also leaves it feeling nourished and silky smooth. Personally, I have fallen head over heels for their Dry Volume & Texture Spray. It has become my holy grail product, giving my hair that effortless, model-off-duty look that I've always dreamt of. The results are simply outstanding - no more dull or lifeless locks for me! Furthermore, I have to commend Livingproof for their outstanding customer service. Every time I've reached out to them, they have gone above and beyond to assist me promptly and efficiently. Their dedication to their customers truly sets them apart in the beauty industry. In a world where there are countless beauty brands to choose from, Livingproof stands out as a shining star. I am genuinely grateful for the positive impact they have had on my hair care routine. Thank you, Livingproof, for unleashing a newfound confidence in me!
B BW
211 days ago

A Pleasant Surprise: An Honest Review of My First Purchase Experience

Embarking on my first purchase journey with livingproof.co.uk was filled with anticipation and excitement. However, my initial experience took an unexpected turn when a second payment was deducted shortly after the transaction, leaving me with an overdrawn account. Despite the hiccup, I remained hopeful as I reached out to their customer care team via email and chat for assistance. Unfortunately, my attempts seemed futile as I received no response, and to my dismay, I couldn't find a contact number for immediate assistance. Determined to resolve this matter, I persisted by sending follow-up emails the next morning, providing detailed information including my purchase order and a copy of my bank statement highlighting the erroneous second deduction, differing only by a mere penny. To reinforce the urgency of my situation, I referenced my concerns on Trustpilot. The wait for a resolution felt taxing, but I remained patient, hoping for a positive outcome. Despite the initial setback, I acknowledge that every business encounters challenges, and I choose to believe that this instance was an anomaly. As I await a response, I remain optimistic that livingproof.co.uk will rectify the oversight and restore my trust in their services.
K Kelly
251 days ago

My Hair’s Best Friend: A Tale of Exceptional Service and Quality

When it comes to dry shampoo, the one from Living Proof has become my go-to, and let me tell you, it's a game-changer. This gem was recommended to me by both my hairdresser and dear friend, and I've never looked back. During a sale in May, I seized the opportunity and got two of the extra-large bottles at a discount. The first bottle worked like a dream, but alas, the second one seemed to have a little hiccup – the spray wasn't as smooth as I'd hoped. Cue my worry. However, my concerns were quickly put to rest when I reached out to their customer service. Reshma, a true angel, swiftly addressed my issue within no time. The professionalism and efficiency they displayed were top-notch, leaving me beyond impressed. Now, with a new bottle en route, I can't contain my excitement to give it a try. Living Proof not only delivers exceptional products but also stands by them with impeccable customer service. Thank you for taking care of my hair needs with such dedication and grace!
S Sue Boyle
257 days ago

A Gem Amongst Online Retailers: A Genuine Testimonial

When I stumbled upon livingproof.co.uk, I was captivated by the range of products they offer. However, it was their exceptional customer service that truly won me over. Despite a few minor hiccups during my order placement, their team went above and beyond to assist me, showcasing a level of dedication that is rare to find in online retailers. From resolving my queries promptly to ensuring a smooth shopping experience, the team at livingproof.co.uk proved their commitment to customer satisfaction. Their products are of impeccable quality, but it is their personalized service that sets them apart from the rest. I can say with confidence that I have never encountered a company as reliable and customer-focused as this one. If you are looking for a seamless shopping experience coupled with top-notch products and unparalleled customer service, look no further than livingproof.co.uk. They have earned my trust and loyalty, and I cannot recommend them highly enough. Thank you for exceeding my expectations and setting the bar high for online retailers everywhere.
C Customer
362 days ago

Turning Frustration into Loyalty: A Customer’s Journey with Living Proof

When I first encountered an issue with a malfunctioning pump on my Curl Defining Gel from livingproof.co.uk, I felt frustrated and let down. However, the way their Customer Service team handled my problem transformed my initial disappointment into admiration for their dedication. Despite encountering a hiccup, the team worked diligently to find a solution, showing understanding and professionalism throughout our interaction. I meticulously documented the issue, providing them with detailed information, including a photo, batch number, and video to illustrate the problem. To further assist them in resolving the matter, I even offered to return the faulty item at my expense. Their refusal to replace the product initially left me disheartened, given its price tag of £27. However, their unwavering commitment to addressing my concerns eventually won me over. Through their empathetic communication and willingness to engage with me, Living Proof not only rectified the situation by offering a suitable resolution but also reassured me of their dedication to customer satisfaction. Their actions have not only restored my faith in their brand but have also cemented my loyalty as a customer. In a world where customer service can often feel impersonal and indifferent, Living Proof stands out for their customer-centric approach. This experience, while initially challenging, has ultimately showcased their integrity and commitment to their clientele. I am now a firm believer in their products and will continue to choose Living Proof for all my hair care needs.
C customer
439 days ago

Exceedingly Disappointed, Service Fell Short

My experience with livingproof.co.uk was less than satisfactory. Despite advertising next-day delivery, my package arrived three days later and was missing the free gifts promised. To make matters worse, the Customer Care team's response to my email, which arrived four days later, was lackluster at best. Their apology lacked sincerity, offering no explanation or a discount code for a future purchase. This level of service left me feeling undervalued as a customer. I have decided to take my business elsewhere, opting for companies that prioritize their customers' satisfaction and demonstrate a commitment to quality service. It's crucial for businesses to not only deliver on their promises but also show genuine care and concern for their customers' experience. Unfortunately, livingproof.co.uk fell short in both aspects, leading me to seek better alternatives for my personal care needs.
U UK
523 days ago

A Brand Worth Waiting For

My recent experience with livingproof.co.uk left me reflecting on the value of patience and quality service. Having placed my order on the 2nd of November, I eagerly awaited its arrival. However, after a week passed without any update on the dispatch status, I decided to reach out to the company. To my disappointment, I was informed of a "technical error" causing the delay, with reassurances of their efforts to rectify the issue. Despite this, further setbacks arose, with an "export error" hindering the process. As I persistently pursued updates, I was taken aback to learn that my order had expired and consequently been canceled on the same day. Despite the challenges faced, what stood out to me was the brand's commitment to resolution and transparency. While the circumstances were less than ideal, the willingness to address the issues directly was commendable. Although the experience was not without its flaws, it highlighted the importance of effective communication and problem-solving in customer care. Indeed, for a brand of such repute, expectations are understandably high. However, this encounter served as a reminder that even renowned names encounter hiccups along the way. While the journey may have been bumpy, it emphasized the significance of patience and understanding in navigating challenges. Ultimately, I believe that every experience, positive or negative, contributes to the tapestry of our interactions. In this case, it reinforced the notion that sometimes the road to satisfaction may be winding, but the destination can still be worth the wait.
G Gill Locke
694 days ago

Raving About Remarkable Customer Care at LivingProof.co.uk!

After a recent experience with LivingProof.co.uk, I cannot help but sing praises for their exceptional customer service. From the moment I reached out with a query, their team was incredibly prompt and helpful in addressing my concerns. Not only did they provide me with thorough explanations and solutions, but they also followed up to ensure my issue was completely resolved. This level of attentiveness and dedication truly sets them apart in a world where customer service can often be lacking. Kudos to the team at LivingProof.co.uk for their outstanding support!
L Lorraine Nicolson
710 days ago

Absolutely Fabulous Dry Shampoo, Yet Aerosol Woes Persist

As a dedicated fan of livingproof.co.uk, I cannot praise their dry shampoo enough. It works wonders on my roots, leaving my hair refreshed and rejuvenated, just like after a wash. However, a recurrent issue has left me dismayed – the 335ml aerosol failing to spray after the initial use. Despite a clear nozzle, the product simply does not dispense. This unfortunate situation has cropped up twice now, prompting me to wonder if this is a widespread concern among online buyers. The frustration is palpable, particularly given the premium cost of this product. Despite this setback, my genuine admiration for the dry shampoo remains unwavering.
C Corrina
865 days ago

Embracing Authenticity with Living Proof: A Testimonial of Transformative Haircare

From the very first application of Living Proof's 5-in-1 styling treatment, I knew I had stumbled upon something truly remarkable. As someone in the ever-evolving journey of adulting, my hair demanded nothing short of exceptional, and Living Proof delivered just that – and more. After three years of faithful use, this brand remains a beacon of consistency and effectiveness in my hair care routine. The decision to let my locks embrace their natural greys during the challenging lockdown of 2020 was met with uncertainty, but with Living Proof's conditioner, my aging hair found a new vitality and grace that I hadn't experienced before. The recent addition of Living Proof's shampoo to my collection only solidifies my complete conversion to this brand, and I couldn't be happier. Despite a minor hiccup with the delivery service, the team at Living Proof went above and beyond to ensure my satisfaction, which only deepened my respect for their dedication to customer care. In a world inundated with hair care options, Living Proof stands out not just as a brand, but as a transformative experience that celebrates authenticity and empowers individuals to embrace their unique beauty with confidence. I am grateful for the impact Living Proof has had on my hair journey, and I eagerly look forward to continuing this transformative partnership. Thank you, Living Proof, for being dead right in every sense of the word.
A Amanda
1018 days ago

Transformed My Hair with Living Proof’s Incredible Products!

Let me start by saying, I am absolutely obsessed with Living Proof. Their products have worked wonders on my hair, leaving it healthier and more manageable than ever before. Not only do I love their products, but I also appreciate their exceptional customer service. When I reached out with a query, they responded promptly and resolved it within minutes, showcasing their dedication to customer satisfaction. What sets Living Proof apart is not just the quality of their products but also their generosity with offers and samples. Ordering directly from their website has been a joy, with each package containing carefully curated samples that allow me to try new products before committing. I can confidently say that my hair has never looked better since I started using Living Proof. The results speak for themselves, and I am grateful for the quick delivery that ensures I never have to wait long to receive my favorite products. Thank you, Living Proof, for transforming my hair and making me a loyal customer for life!
S SMurid
1020 days ago

An Unforgettable Customer Care Experience

Let me share my heartfelt experience with livingproof.co.uk that left a lasting impression on me. Recently, I encountered a minor hiccup with one of their products, but the exceptional customer service provided by Eve truly turned it around. Eve's professionalism and prompt responses ensured that my concern was addressed swiftly and effectively. Through a series of informative and friendly email exchanges, she not only rectified the issue but also exceeded my expectations with the resolution. As a new customer exploring the Living Proof range, I was not only impressed by the quality of their products but also by the unparalleled level of customer care I received. This positive encounter has solidified my loyalty to the brand and I can confidently say that I am a satisfied customer. Thank you, Eve, and the entire team at Living Proof, for demonstrating what outstanding customer service truly means. Your dedication to customer satisfaction has truly set you apart in the industry.
M Mary O'Neill
1104 days ago

Living Proof Saved the Day with Exceptional Customer Service!

My experience with Living Proof's customer service was nothing short of exceptional. Upon receiving a damaged product, I reached out to their team with photos of the issue. Not only were they incredibly kind and understanding in their communications, but they promptly refunded me for the damaged item and even allowed me to keep it. As if that wasn't enough, they also graciously provided me with a 20% off voucher for my next purchase once the item was restocked. This level of care and generosity truly exceeded my expectations. I can confidently say that Living Proof went above and beyond to rectify the situation, earning a well-deserved 10/10 rating in my book. Thank you, Living Proof, for your outstanding customer service!
I Inga V. Bernatonytė
1116 days ago

Transforming Hair Care Experience: Unmatched Quality and Customer Care

Embarking on a quest to conquer unruly frizz led me to discover the transformative power of Living Proof products. Having battled coarse hair for what felt like an eternity, the results were nothing short of miraculous - a mane that glistened with newfound vitality and silkiness. With a trove of failed attempts behind me, finding this gem was a revelation, prompting a steadfast loyalty towards the brand. Amidst this journey of hair salvation, a shining beacon in the form of Eve, a dedicated member of the Excellence team, illuminated my experience. When a rare hiccup occurred with a damaged product, Eve’s professionalism and unwavering commitment to service shone through. Seamless and stress-free, the replacement process was a testament to the brand's ethos of customer satisfaction above all else. Living Proof’s exceptional products are not just about hair; they are about confidence, empowerment, and a renewed sense of self. With each use, a touch of magic is woven into every strand, promising a future of flawless hair days. Grateful for the impeccable products and outstanding service, I stand as a testament to the unparalleled excellence that defines Living Proof.
S Sandra Hinge
1127 days ago

A Life-Changing Haircare Journey with Living Proof: A Customer’s Testimonial

When I stumbled upon Living Proof products on their website livingproof.co.uk, little did I know that it would mark the beginning of a transformative haircare journey. From the first moment I tried their products, I was hooked. The quality of their offerings is unparalleled, and my hair has never looked or felt better since I started using them over a year ago. What sets Living Proof apart is not just their premium products but also their exceptional customer service. While I did encounter a slight issue with a delivery once, their team handled it swiftly and efficiently, leaving me impressed with their commitment to customer satisfaction. One aspect that truly sets Living Proof apart is their virtual consultations. These personalized sessions have been a game-changer for me, as their experts provided invaluable advice on selecting the best products for my hair type and concerns. This level of care and attention to detail is rare to find in the beauty industry, making me a loyal customer for life. Thank you, Living Proof, for not only transforming my hair but also for providing an exceptional overall experience. I can confidently say that this company truly lives up to its name, and I would highly recommend their products to anyone looking for top-notch haircare solutions.

Introduction

Livingproof.co.uk is a reputable online retailer that offers a wide range of high-quality and innovative hair care products. With a focus on scientifically advanced solutions, Living Proof has gained a strong reputation for delivering exceptional results to customers. This editorial review aims to provide an in-depth analysis of various aspects such as user experience, pricing, customer service, product quality, website usability, promotions, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
  • Offer a wide selection of scientifically advanced hair care products
  • High-quality products that deliver exceptional results
  • Attractive website design and user-friendly interface
  • Responsive customer service team
  • Generous promotions and discounts
  • Cons:
  • Products are slightly pricey compared to competitors
  • Limited availability of certain products
  • Shipping costs can be high for certain locations

User Experience

The overall user experience on Livingproof.co.uk is commendable. The website's modern and visually appealing design makes it easy for customers to navigate and find the products they need. The search functionality is efficient, allowing users to quickly locate specific items. Product descriptions are detailed and informative, providing customers with vital information before making a purchase. The checkout process is straightforward, ensuring a smooth and hassle-free shopping experience.

Pricing and Value for Money

While the prices of Living Proof products may be slightly higher compared to some competitors, the quality and performance justify the cost. The brand's commitment to scientific research and innovation sets their products apart. Customers can expect exceptional value for money with hair care solutions that deliver targeted results, making Living Proof products a worthwhile investment for those seeking effective hair solutions.

Customer Service

Living Proof places a strong emphasis on customer satisfaction, which is evident through their responsive and helpful customer service team. They are readily available to address inquiries, provide product recommendations, and assist with order-related concerns. Customers can contact them via email, phone, or live chat, and can expect prompt and professional assistance.

Product Quality and Selection

Living Proof boasts a range of high-quality hair care products that are formulated using innovative and scientifically proven ingredients. Their selection caters to various hair concerns such as damage repair, frizz control, volume enhancement, and color protection. Customers can trust in the brand's commitment to delivering effective solutions that address specific hair care needs.

Website Usability

The Livingproof.co.uk website is designed with user-friendliness in mind. The intuitive interface allows customers to effortlessly browse through product categories, read detailed descriptions, and make informed decisions. The website loads quickly, minimizing any potential frustration. Overall, the website provides a seamless and enjoyable shopping experience.

Returns and Exchanges

Living Proof has a customer-oriented returns and exchanges policy. Customers can return or exchange products within 30 days of purchase, provided they are in their original condition and packaging. The brand aims to resolve any issues promptly and offers a hassle-free return process. However, it is important to note that return shipping costs are the responsibility of the customer, unless the return is due to a product defect.

Promotions and Discounts

Livingproof.co.uk regularly offers enticing promotions and discounts to make their products more accessible. Customers can take advantage of seasonal sales, exclusive offers, and occasional discounts on selected items. It is advisable to sign up for the newsletter or follow their social media accounts to stay updated with the latest promotions and discounts.

Reputation

Living Proof has a strong reputation in the industry, known for its commitment to delivering scientifically advanced hair care solutions that produce remarkable results. The brand's innovative approach and dedication to customer satisfaction have garnered positive reviews from numerous satisfied customers. Living Proof's collaboration with renowned scientists and stylists further enhances its credibility and reputation.

Payment Options

Living Proof offers various secure payment options, including major credit cards and PayPal. Customers can choose the payment method that suits them best, ensuring a convenient and secure transaction process. The website utilizes encryption technology to safeguard personal and financial information, providing customers with peace of mind.

Loyalty Programs

Living Proof offers a loyalty program that rewards customers for their continued support. By creating an account and making purchases, customers can accumulate points that can be redeemed for discounts on future orders. The program incentivizes customer loyalty and enhances the overall value of shopping on Livingproof.co.uk.

Customer Reviews

Living Proof values customer feedback and encourages reviews on their website. The customer reviews section provides valuable insights from users who have experienced the products firsthand. It enables potential customers to make informed decisions by considering different perspectives and experiences shared by the community.

Community Involvement

Living Proof demonstrates strong community involvement by actively engaging with customers through various channels. The brand frequently conducts educational webinars, shares expert tips and tutorials, and collaborates with influencers and experts in the hair care industry. This commitment to community involvement fosters a sense of trust and builds a loyal customer base.

Shipping and Costs

Living Proof offers reliable shipping services to customers worldwide. Shipping costs may vary depending on the destination and order value. While free shipping is available for orders above a certain amount, it is important to note that some customers may incur shipping costs. Delivery times are generally prompt, but delays can occur in exceptional circumstances or during peak seasons.

In conclusion, Livingproof.co.uk is a trustworthy and reputable online destination for high-quality and scientifically advanced hair care products. The brand's commitment to excellence, customer service, and innovation sets them apart from competitors. With a user-friendly website, responsive customer support, and a range of effective products, Living Proof successfully meets the hair care needs of individuals seeking exceptional results.