Loccitane Reviews

Voted Good (5/5)

819 Votes

80 Reviews

Vote Now

In the Cosmetics Industry category

Pie-Chart Analysis

4% users rated Terrible
0% users rated Poor
1% users rated Average
3% users rated Very Good
93% users rated Excellent
Write a review
L Lisa
45 days ago

Exceptional Support Beyond Expectations

As a long-time patron of L'Occitane, I recently encountered a minor hiccup with an order from loccitane.com. However, their customer service team swiftly addressed my concern with seamless efficiency, promptly resolving the issue through a handful of courteous emails. This experience not only reaffirmed my loyalty to their brand but also solidified my trust in their commitment to customer satisfaction. With a track record of exceptional support and quality products, I wholeheartedly endorse L'Occitane to fellow skincare enthusiasts.
G Gill
46 days ago

Exemplary Customer Care at its Finest

When I reached out to the customer service department at L'Occitane, I had the pleasure of being assisted by Rocky. His prompt responses and effective solutions truly exemplified excellence. Not only did he resolve my issue efficiently, but his clear and proactive communication left me thoroughly impressed. Rocky's dedication and professionalism truly set a gold standard for customer care.
L Lucy Dunn
46 days ago

Redefining Excellence: A Tale of Unwavering Support and Exceptional Service at loccitane.com

During my recent shopping experience at loccitane.com, I encountered a minor hiccup with an incorrect order. Expecting a typical customer service interaction, I was pleasantly surprised by the stellar support I received. Bethany, a member of their customer service team, single-handedly transformed what could have been a disappointing experience into a memorable one. Bethany's dedication and commitment to resolving my issue exceeded all expectations. Her proactive approach and genuine concern for customer satisfaction truly set a new standard in customer service. In a time where personalized care seems to be a rarity, encountering such exceptional service was a breath of fresh air. Not only did Bethany rectify the situation promptly and efficiently, but she also went the extra mile to ensure I felt valued and cared for as a customer. Her professionalism and kindness left a lasting impression on me, reflecting the high standards that loccitane.com upholds. I am truly grateful for Bethany's exceptional service and the positive experience she provided. Her efforts have not only secured my loyalty as a customer but have also inspired me to recommend loccitane.com wholeheartedly to others seeking exceptional products and unparalleled customer support. In a world where customer service can make or break a shopping experience, loccitane.com and Bethany have redefined excellence, proving that genuine care and dedication truly make a difference. I look forward to future purchases with the confidence that I will always be in good hands. Thank you, loccitane.com, for setting the bar high and for making customer satisfaction a top priority.
B Beverley Frost
48 days ago

My order was working late

My assessment for loccitane.com My order was working late, I spoke to Dulcie who was was extraordinarily well mannered, sort and really useful. My order has been despatched subsequent day supply and I'm sure it is going to be with me. I will surely advocate this firm. First-class service
H Hayley
49 days ago

Improbable expertise with buyer…

My assessment for loccitane.com Improbable expertise with customer support. Bethany went the additional mile to assist and resolve my question
I inna lobas
50 days ago

A Love Letter to L’Occitane: Embracing Natural Beauty

As a loyal customer of L'Occitane, I can't help but gush about the exceptional quality of their natural hair care products, body scrubs, and creams. Every item I've tried has left me in awe of their organic ingredients sourced from Provence. The way my hair and skin have flourished since using their products is truly remarkable. Thank you, L'Occitane, for helping me embrace my natural beauty with your exquisite creations.
H Honey
50 days ago

Exemplary Service: Turning a Minor Setback into a Major Win!

When I first received my order from loccitane.com, I was thrilled about the quality of the products. However, there were some minor damages during delivery that slightly dampened my excitement. Thankfully, my experience took a positive turn when I reached out to their customer service team. Renata, a delightful individual, promptly addressed my concerns and efficiently resolved the issue. Thanks to Renata's swift actions, I received a replacement product within just a couple of days. The seamless resolution not only restored my faith in the brand but also left me truly impressed by their commitment to customer satisfaction. It's rare to come across such exceptional service in today's fast-paced world, and I am grateful for the care and attention I received. Loccitane.com not only offers great products but also goes above and beyond to ensure customer happiness. I wholeheartedly recommend them for their top-notch products and outstanding customer service. Thank you, Renata, and the entire team, for making my shopping experience truly memorable!
S Sharon Coleman
52 days ago

Exemplary Customer Service at Its Finest – Dulcie Saved the Day!

I had the most delightful experience with L'Occitane's customer service, specifically with Dulcie. When a part of my order went missing, I was understandably disappointed. However, after reaching out to their team, Dulcie sprang into action. Not only did she promptly respond to my email, but she also took it upon herself to ensure my missing item was express shipped to me. Thanks to Dulcie's quick intervention, I received the item just in time for my sister's birthday, making it all the more special. The level of communication and care demonstrated by Dulcie truly went above and beyond. I couldn't be more grateful for her exceptional service. L'Occitane, you have a gem in Dulcie! Thank you for turning a potentially disappointing situation into a fantastic customer experience.
N Nazir
53 days ago

Unmatched Customer Service and Effortless Resolution

Sharing my delightful experience with loccitane.com! Their customer care truly stands out - when faced with a slight hiccup, they addressed it promptly and efficiently, without me having to lift a finger. It's incredibly reassuring to know that they take proactive steps to ensure customer satisfaction. Kudos to the team for their exceptional service!
N Nayef Al-Samir
55 days ago

Uncovering a Hidden Treasure in Skincare: My Journey with L’Occitane

When I stumbled upon loccitane.com, little did I know I was about to discover a hidden gem in the beauty world. Despite their widespread presence in numerous countries, I often wonder why L'Occitane isn't more acclaimed. Having incorporated their products into my skincare routine for several years now, each use reaffirms the sense of quality and value that sets L'Occitane apart. Among my favorites stands the shea butter hand cream, a true game-changer, especially during the harsh seasons of fall and winter. Its unisex appeal, coupled with a mesmerizing scent, leaves my skin luxuriously soft and shields it from winter's unforgiving cracks. Delving into the lavender collection further extends the sensory delight, offering a fragrant journey that transports me to a state of tranquility. While fragrances might not be my go-to, L'Occitane's moisturizers have proven to be a steadfast ally in my skincare arsenal, consistently delivering on their promises of nourishment and rejuvenation. Embracing the French essence that defines L'Occitane, my skincare routine has been elevated to a whole new level of indulgence. With every application, I find myself enveloped in a cocoon of luxury, reaping the rewards of products crafted with expertise and care. L'Occitane isn't just a brand; it's a testament to the artistry of skincare, a journey of self-care that transcends borders. As I continue to explore their offerings, I remain grateful for stumbling upon this exquisite treasure trove of beauty essentials that have seamlessly woven themselves into the fabric of my daily rituals.
A Anna Walden
56 days ago

The Exceptional Service of Renata at loccitane.com Will Leave You Speechless

When I recently interacted with Renata at loccitane.com, I was blown away by the level of service I received. Her professionalism and attention to detail were truly unmatched. Renata went above and beyond to ensure that my experience was nothing short of perfect, earning a solid five stars in my book. From the moment I reached out for assistance, Renata was not only prompt in her response but also incredibly knowledgeable about the products I was interested in. She guided me through my options with patience and care, making sure that I ended up with precisely what I needed. It was evident that she took pride in her work and genuinely cared about helping me find the best solution. Thanks to Renata's dedication and expertise, my shopping experience at loccitane.com was transformed into something truly exceptional. I couldn't have asked for a better outcome, and I am genuinely grateful for her assistance. Renata, thank you for your outstanding service and for going the extra mile to ensure customer satisfaction. You are a true asset to loccitane.com, and I look forward to returning for more delightful experiences in the future.👍
F Fantastic Domestic
58 days ago

A Heartfelt Gift Resent with Care and Speed!

Experiencing the impeccable service of Loccitane.com was a true delight! Despite my error in providing the correct address, their team went above and beyond to ensure my daughter-in-law received her birthday present on time. The package was promptly resent using expedited shipping, showcasing their dedication and customer-centric approach. I am deeply grateful for their kindness and stellar service. Thank you, Loccitane.com, for turning a potential mishap into a heartwarming experience!
65 days ago

Unparalleled Quality, Disappointing Service Recovery

When I stumbled upon loccitane.com, I was instantly drawn to their luxurious products. As a loyal customer, I indulged in a £250 shopping spree, eagerly anticipating the promised promotions. However, my excitement quickly turned to disappointment when I discovered their strict policy of only allowing one promotion per purchase. While the quality of their products is unparalleled, the customer service aspect left much to be desired. The lack of flexibility and empathy in accommodating loyal customers like myself was disheartening. Despite my efforts to fulfill the terms of both promotions, the company stood firm on their policy, showing a blatant disregard for good customer service. Despite this setback, I cannot deny the excellence of their products. The soothing scents and nourishing ingredients continue to impress me, making it hard to look elsewhere for skincare essentials. However, the blemish on their customer service reputation lingers in my mind, serving as a reminder that even the most exquisite products can be overshadowed by disappointing service recovery.
S Serena
65 days ago

Transformed by Exceptional Service: A L’Occitane Miracle!

Embarking on a skincare journey with L'Occitane was a leap of faith until I encountered Betty, a guardian angel in their customer service realm. My apprehension over a skincare mismatch was swiftly dissolved by Betty's attentive ear and expert advice. The seamless process she orchestrated to exchange products left me in awe of L'Occitane's commitment to customer satisfaction. Transitioning to the Aqua Reotier Ultra Thirst-Quenching Cream has been a revelation, nurturing my skin in ways I never thought possible. Betty's personalized touch not only won my loyalty as a new customer but also ignited a passion for exploring more treasures from the brand. Every jar of cream now holds the promise of radiant skin and the sweet memory of excellence in service. Thank you, Betty, and thank you, L'Occitane, for not just selling products, but for creating experiences that transform.
E Ellie
66 days ago

Above and Beyond: A Tale of Exceptional Customer Care

My experience with loccitane.com truly exemplifies the meaning of outstanding customer service. When a delivery mishap occurred due to Royal Mail, I was left without my much-anticipated products. However, Musfika from L'Occitane stepped in and went above and beyond to rectify the situation. Not only did Musfika personally ensure that replacement items were promptly dispatched to me, but the level of care and attention to detail provided was truly commendable. Every email I sent was met with a quick and helpful response, leaving me feeling valued and respected as a customer. This experience has not only solidified my trust in L'Occitane but also serves as a shining example of how exemplary customer service can turn a potentially frustrating situation into a positive and memorable interaction. Kudos to Musfika and the team for their exceptional dedication to customer satisfaction!


Loccitane.com is the online store for L'Occitane en Provence, a French brand that offers beauty products and fragrances inspired by nature. The brand aims to provide high-quality products made with natural ingredients, while maintaining a commitment to sustainability and ethical sourcing. With over 40 years of experience in the industry, L'Occitane en Provence has become a reputable name in the skincare and beauty world.

Pros and Cons

  • The brand uses natural and sustainable ingredients in their products
  • The website offers a wide range of products, including skincare, fragrances, and bath and body products
  • L'Occitane en Provence has a strong reputation for quality and effectiveness in their products
  • Some products may be expensive compared to other brands
  • Shipping costs can be high, particularly for international orders
  • Some customers have reported issues with customer service and returns/exchanges

User Experience

The website is easy to navigate, with clear categories for different product types. The website also has a search function to help customers find specific items quickly. Each product page provides detailed information about the ingredients and benefits of the product, as well as reviews from other customers. The checkout process is straightforward, and customers can create an account to save their shipping and payment information for future purchases.

Pricing and Value for Money

L'Occitane en Provence products can be more expensive than other skincare and beauty brands, but the use of natural and sustainable ingredients can justify the cost. The brand offers value for money by providing high-quality products that are effective and long-lasting.


Some alternatives to L'Occitane en Provence include The Body Shop, Kiehl's, and Aesop. These brands also focus on natural ingredients and ethical sourcing, but may offer lower prices.

Customer Service

Some customers have reported issues with customer service, particularly with returns and exchanges. However, the brand offers a customer service hotline and email support for customers to address any concerns or issues.

Product Quality and Selection

L'Occitane en Provence offers a wide range of high-quality products, including skincare, fragrances, and bath and body products. The brand uses natural and sustainable ingredients in their products, and offers detailed information about the benefits of each product.

Website Usability

The website is easy to navigate and provides clear information about each product. The checkout process is straightforward, and customers can create an account to save their shipping and payment information for future purchases.

Returns and Exchanges

Some customers have reported issues with returns and exchanges, but the brand offers a 30-day return policy for unused and unopened products.

Promotions and Discounts

The brand offers seasonal promotions and discounts, as well as a loyalty program for repeat customers. The loyalty program offers discounts and exclusive offers for members.


L'Occitane en Provence has a strong reputation for quality and effectiveness in their products. The brand's commitment to sustainability and ethical sourcing has earned them a loyal customer base.

Payment Options

The website accepts major credit cards and PayPal.

Loyalty Programs

The brand offers a loyalty program for repeat customers, which includes exclusive offers and discounts.

Customer Reviews

The website includes customer reviews for each product, which can provide helpful insights for potential buyers.

Community Involvement

L'Occitane en Provence has a strong commitment to sustainability and ethical sourcing, and partners with organizations that support these values.

Shipping and Costs

Shipping costs can be high, particularly for international orders. However, the brand offers free shipping for orders over a certain amount, and some promotions may also include free shipping.