Loewshotels Reviews

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11 Reviews

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M Megan
693 days ago

I used to stay at this hotel when I…

When I used to travel to Minneapolis, I always chose to stay at this particular hotel due to its convenience and comfort. However, my recent experience has prompted me to seek accommodation elsewhere in the future. One notable inconvenience during my stay was the absence of a minibar in the room. This led to an uncomfortable situation when I felt extremely thirsty during the night and had to make a trip to the gym simply to access water. While this may seem like a minor issue, I believe that a quality hotel should certainly provide such basic amenities for the comfort of its guests. Furthermore, I encountered a billing problem that left me deeply dissatisfied. It appears that I was double charged for one night's stay, a result of both the aggregator website and the hotel billing me. Attempting to resolve this matter, I diligently reached out to the hotel only to face an astonishing lack of responsiveness. Despite spending an hour on hold, my call went unanswered, leaving me frustrated and uncertain about a resolution to the issue. This level of customer service was truly shocking and unexpected, especially considering the positive experiences I had during my previous stays at the hotel. Regrettably, these recent events have led me to reconsider my choice of accommodation when visiting Minneapolis. I hope that the hotel can address these issues to ensure a more positive experience for future guests, as it is disappointing to witness the decline of a once-reputable establishment.
M Megan
693 days ago

I used to stay at this hotel when I…

My review for loewshotels.com I used to stay at this hotel when I went to Minneapolis. However, I will not be staying there going forward. They didn’t have a minibar in the room so I got really thirsty at night and had to go to the gym to get water. This just seems like something a quality hotel should have. Then I think I was double charged for the room one night (due to both the aggregator website and the hotel billing me). I tried to call them to get to the bottom of the issue and they literally do not answer the phone. I was on hold for an hour and they just never answered. So not really sure how to resolve that issue. Really shocking customer service, which is sad because it used to be a really good hotel.
L Leigh Cole
1387 days ago

Always great service and amazing stays…

My review for loewshotels.com Always great service and amazing stays at Universal Orlando RPR and Hard Rock.2020 trip cancelled due to COVID19 but room refunded immediately.
M Mindi Eden
1559 days ago

We stayed at the Hollywood CA location…

A Memorable Stay in Hollywood, CA: Experiencing Luxury and Convenience During our recent trip to Hollywood, CA, my family and I had the pleasure of staying at the Hollywood CA location. This iconic area is renowned for its vibrant atmosphere, and our hotel's prime location allowed us to appreciate the famous Walk of Fame, as well as the intriguing wax museum, and the myriad of attractions the area has to offer. From the moment we arrived, we were impressed by the hotel's elegant ambiance and welcoming staff. The service was truly exceptional, and every detail was thoughtfully attended to. The seamless check-in process set a positive tone for our entire stay, and the efficiency of the check-out procedure was equally commendable. Moreover, the hotel's proximity to renowned landmarks and entertainment venues added immense value to our experience. It was a joy to step out of the hotel and find ourselves in the midst of the lively energy and excitement that defines Hollywood. The proximity to the Walk of Fame provided us with the opportunity to immerse ourselves in the rich history and glamour of the entertainment industry. As we strolled along the sidewalk adorned with stars, we encountered the legacies of countless stars and felt the enchanting allure of this landmark that has made its mark on popular culture. Additionally, the wax museum, with its lifelike representations of iconic figures, offered us a unique and captivating experience. The lifelike statues and interactive exhibits were a source of endless fascination and added an intriguing facet to our Hollywood escapade. In conclusion, our stay at the Hollywood CA location not only surpassed our expectations but also succeeded in making our Hollywood adventure an unforgettable one. We wholeheartedly recommend this hotel to anyone seeking a luxurious yet accessible stay in the heart of this renowned entertainment hub. This is an experience we look forward to reliving in the near future!
M Mindi Eden
1559 days ago

We stayed at the Hollywood CA location…

My review for loewshotels.com We stayed at the Hollywood CA location and it was located perfectly to access Walk of Fame, wax museum. and many other things! It was very nice, service was excellent. check-in & check-out went smoothly! Highly recommend!
T Tea Vukos
2188 days ago

Love Loews hotel at Universal Orlando.

When my family and I decided to visit Universal Orlando, we were looking for a convenient and comfortable place to stay. After much research, we settled on Loews hotel, and it turned out to be the perfect choice. From the moment we arrived, we were impressed by the hotel's warm and inviting atmosphere. The lobby was spacious and beautifully decorated, creating a welcoming first impression. The room itself was spacious, clean, and elegantly furnished, with all the amenities we needed for a relaxing stay. The comfortable beds provided a great night's sleep after long days at the theme parks. The hotel's proximity to Universal Orlando was a huge plus, as we could easily walk to the parks and CityWalk, saving time and hassle with transportation. One of the highlights of our stay was the exceptional customer service. The staff members were incredibly friendly, attentive, and knowledgeable about the surrounding area. From offering dining recommendations to providing tips for navigating the parks, their assistance enhanced our entire vacation experience. The dining options at the hotel were also outstanding. We enjoyed delicious meals at the on-site restaurants, where the food quality and variety exceeded our expectations. The convenience of having great dining options just steps away from our room was a major convenience. Furthermore, the hotel's amenities, such as the pool and fitness center, provided additional opportunities for relaxation and recreation during our downtime. It was convenient to have these options available for unwinding after a day of excitement at the theme parks. Overall, our experience at Loews hotel at Universal Orlando was nothing short of exceptional. The combination of a prime location, comfortable accommodations, attentive service, and excellent dining made our family vacation truly memorable. We cannot wait to return for another stay and would highly recommend this hotel to anyone planning a visit to Universal Orlando.
T Tea Vukos
2188 days ago

Love Loews hotel at Universal Orlando.

My review for loewshotels.com Love Loews hotel at Universal Orlando.
A Amani Mma
2320 days ago

So disappointed

A Detailed Account of My Stay: Unveiling the Reality Behind the Facade Upon booking my stay, I was looking forward to a remarkable experience at this hotel, only to find myself disappointed. While the staff demonstrated exceptional hospitality, it simply didn't compensate for the numerous shortcomings that I encountered throughout my visit. Let's start with the minibar. The door refused to close, rendering the sodas inside tepid at best. Furthermore, the juice I initially selected had an off-putting flavor, which led to the discovery that it was two months past its prime. However, I must commend the staff for promptly addressing the issue and providing me with a fresh replacement. The breakfast, unfortunately, did not live up to expectations. Regardless of the selection, everything appeared to be uncomfortably dry. The eggs, the bread, and even the tomatoes lacked the freshness and succulence that one anticipates. Adding to the culinary letdown, my order of steak resulted in a serving of pulled beef. The disparity between the menu's promise and the actual dish was glaring, leaving me bemused at the interpretation of a "steak" at this establishment. In reflection, the overall experience conjured memories of a past visit to a two-star hotel in Miami. The subpar quality of amenities and services mirrored that underwhelming stay, a striking contrast to my initial anticipation of this highly-rated accommodation. It is undoubtedly disheartening to recount the disappointments of my stay. Despite the commendable efforts of the staff, the underlying issues ultimately overshadowed the positives, leaving an indelible impression of a lackluster experience. I sincerely hope that the management addresses these concerns, as this establishment does not reflect the standard expected of a four-star hotel. In conclusion, my visit to this hotel has left me with an undeniable feeling of disillusionment. While I appreciate the efforts of the diligent staff, the overall quality of the amenities and services fell short of the presented standards. Warm regards,
A Amani Mma
2320 days ago

So disappointed

My review for loewshotels.com The staff are great. But the place doesn’t deserve four stars. The door for the minibar couldn’t close so the soda wasn’t cold. I took a juice and it tasted weird.. it was two month too old so they got me a new one. the next day I took an Icetea.. it tasted weird to.. found out it was too old too.. the breakfast are not very impressive - whatever you order it’s dry.. the eggs, the bread - even the tomatoes are dry. I ordered a steak and got pulled beef - apparently that’s a steak here. It reminds me of a two-star hotel I went to three years ago in Miami.
E Elaine Winter
2464 days ago

We stayed i the Loews royal pacific …

I can't help but share my excitement about our recent stay at Loews Royal Pacific in Universal Orlando. From the moment we arrived on December 5, 2017, for our 11-night stay, we were met with unparalleled hospitality and a level of service that truly exceeded our expectations. The elegance and comfort of the hotel were nothing short of fantastic, offering us a luxurious retreat after long days of adventure in the parks. The staff, with their warm and attentive demeanor, made us feel truly valued as guests. Their dedication to ensuring our every need was met left a lasting impression on us. In fact, our experience was so extraordinary that we wasted no time in securing our booking for next year. Our entire family is eagerly anticipating our return. We simply cannot wait to relive the magical moments and create new memories in the wonderful embrace of Loews Royal Pacific. Thank you to the entire team for making our stay an unforgettable one. We are counting down the days until we can once again call your magnificent hotel our home away from home.
E Elaine Winter
2464 days ago

We stayed i the Loews royal pacific …

My review for loewshotels.com We stayed i the Loews royal pacific hotel in Universal Orlando from 12/05/2017 for 11 nights the hotel and staff were fantastic . We have already booked for next year

Introduction

Loews Hotels is a global hospitality company that caters to discerning travellers who seek unrivaled experiences. Founded in 1946, the company has grown to become one of the leading luxury hotel brands in the world, with properties in over 20 destinations across the USA, Canada and Mexico. Loews Hotels is known for its exceptional service, stylish accommodations and commitment to sustainability.

Pros and Cons

Pros:
  • High-quality service
  • Stylish and comfortable accommodations
  • Locations in prime destinations
  • Commitment to sustainability
Cons:
  • Higher prices compared to budget hotels
  • Some properties may be older or less updated

User Experience

The loewshotels.com website offers a clean and modern interface that is easy to navigate. Users can easily browse through various destinations, view hotel amenities, check availability and make reservations. The website also offers travel inspiration and suggestions for things to do in each destination.

Pricing and Value for Money

As a luxury hotel brand, Loews Hotels can be more expensive than budget hotel chains. However, the company offers competitive rates for the quality of service and accommodations provided. Additionally, Loews Hotels offers various promotions and discounts throughout the year, including discounts for AAA members, military personnel, and extended stays.

Alternatives

Other luxury hotel chains that may be comparable to Loews Hotels include Four Seasons, Ritz-Carlton, and Waldorf Astoria. However, Loews Hotels stands out for its sustainable practices and commitment to responsible tourism.

Customer Service

Loews Hotels is known for its exceptional customer service, with a team of highly trained professionals dedicated to ensuring each guest has an unforgettable experience. Guests can reach out to the company through various channels, including phone, email, and social media, and can expect a prompt and helpful response.

Product Quality and Selection

Loews Hotels offers a wide range of accommodations to suit different types of travellers, including solo travellers, families, couples, and business travellers. All properties offer stylish and comfortable guest rooms, as well as various amenities such as fitness centres, restaurants, and swimming pools.

Website Usability

The loewshotels.com website is easy to use, with a simple and intuitive interface that makes finding and booking accommodations a breeze. The website is also optimized for mobile devices, making it easy for users to browse and book accommodations on the go.

Returns and Exchanges

Loews Hotels' cancellation policies may vary depending on the property and type of reservation. Guests are advised to review the cancellation policy carefully before making a reservation. In general, cancellations made within a certain timeframe may result in a penalty or forfeiture of the deposit.

Promotions and Discounts

Loews Hotels offers various promotions and discounts throughout the year, including discounts for AAA members, military personnel, and extended stays. Guests can also sign up for the Loews Hotels email newsletter to receive exclusive deals and promotions.

Reputation

Loews Hotels has an excellent reputation in the hospitality industry, known for its exceptional service, stylish accommodations, and commitment to sustainability. The company has won numerous awards and accolades for its properties, including recognition from Travel + Leisure, Conde Nast, and Forbes.

Payment Options

Loews Hotels accepts major credit cards, including Visa, Mastercard, American Express, and Discover. Guests can also use various online payment services such as PayPal and Apple Pay.

Loyalty Programs

Loews Hotels' loyalty program is called "YouFirst". Members can earn points for every dollar spent on room rates, food and beverage, and other eligible expenses. Points can be redeemed for free room nights, room upgrades, and other rewards.

Customer Reviews

Loews Hotels has generally positive reviews on major review websites such as TripAdvisor, with guests praising the company's exceptional service, stylish accommodations, and convenient locations. Some negative reviews relate to issues such as noisy rooms or dated decor.

Community Involvement

Loews Hotels is committed to responsible tourism and sustainable practices. The company partners with various organizations to promote conservation and community development in its destinations, such as supporting local farmers and artisans.

Shipping and Costs

As a hotel brand, Loews Hotels does not require shipping or incur additional shipping costs. However, guests may be charged additional fees for certain services or amenities, or for cancelled reservations within a certain timeframe.