Londongraphics Reviews

Voted Good (4/5)

446 Votes

59 Reviews

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In the Art Supply Store category

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25% users rated Terrible
7% users rated Poor
5% users rated Average
3% users rated Very Good
59% users rated Excellent
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C Clair Wallis
54 days ago

Transforming My Art Projects with London Graphics: A Mount Board Must-Have!

Let me share my fantastic experience with londongraphics.co.uk – my go-to destination for high-quality mount boards! Every time I order from them, it's like unwrapping a treasure trove of creativity. The mount board arrives swiftly and impeccably packaged, ensuring my artwork stays pristine. From adding a professional touch to my pieces to providing a sturdy foundation for my artistic endeavors, London Graphics never fails to impress. The sheer joy I feel unwrapping my order is unparalleled, knowing that I'm equipped with the best tools for my passion. I can confidently say that London Graphics has elevated my art projects to new heights. The impeccable service, timely delivery, and top-notch quality make them my top choice, every single time. If you're looking to enhance your creative journey, I highly recommend London Graphics – your artistry will thank you!
A ALEX THOMPSON
55 days ago

An Unforgettable Journey with LondonGraphics: A Customer’s Honest Experience

As I eagerly awaited my order from londongraphics.co.uk, little did I know that this purchase would lead me on an unexpected journey. Due to unforeseen delays, my package took double to triple the expected time to reach me, leaving me feeling anxious and disappointed. Upon receiving my items, my heart sank as I discovered that a significant portion of my order had been damaged, including a cracked lid on a large underbed box. My attempts to seek assistance through emails to customer care were met with silence, adding to my frustration. Determined to resolve the issue, I reached out via phone, only to find myself relentlessly chasing after updates on my order status. Despite my efforts, it took a total of 17 days, numerous phone calls, and being brushed aside on emails to finally receive a response. After providing photographic evidence of the damages, I faced further delays and unresponsiveness, culminating in the disappointing revelation that the item could not be replaced due to stock unavailability. However, I found solace in the offer of a refund, a gesture that was met with gratitude amidst the challenges faced. Though my experience with LondonGraphics was fraught with obstacles and setbacks, it was a journey that taught me the importance of persistence and patience in the face of adversity. While the road to resolution was far from smooth, the ultimate gesture of a refund served as a glimmer of hope in an otherwise trying situation. Through this ordeal, I learned that even in moments of disappointment, there is always room for understanding and appreciation for efforts made to make amends.
S Sue Warner
62 days ago

Unveiling Excellence: A Testimonial for London Graphics

Diving into the realm of creativity and artistry, my encounter with London Graphics has been nothing short of exceptional. From the moment I laid my hands on their products, the quality of card and paper stood out as a testament to their dedication to excellence. Not only was the quality top-notch, but the pricing was also incredibly reasonable, making it a true win-win for creatives on a budget. As I eagerly awaited my delivery, London Graphics kept me informed every step of the way, ensuring transparency and reliability in their service. The cherry on top was the impeccable packaging that safeguarded my precious art supplies, reflecting the care and attention to detail that London Graphics pours into every customer order. In a world where quality and reliability often feel like a rare find, London Graphics shines brightly as a beacon of trustworthiness and excellence. Thank you for adding that extra touch of magic to my artistic journey.
D Davidc Palmer
64 days ago

Transforming my Art with Unbeatable Quality and Value at londongraphics.co.uk

I can't help but gush about the exceptional service and unbeatable prices I consistently enjoy at londongraphics.co.uk. As an artist, I rely on top-notch materials to bring my creations to life, and this online store never disappoints. Every purchase feels like a step towards perfection in my craft. Recently, I indulged in a selection of oil paints that not only elevated my artwork but did so at a price that didn't break the bank. The range of hues and textures available was staggering, catering to every artistic whim I had. With each stroke of the brush, I felt like I was painting my soul onto the canvas, thanks to the quality of these products. What truly sets londongraphics.co.uk apart is their dedication to artists like me. The seamless online shopping experience, coupled with swift delivery, makes every purchase a joy. I no longer have to compromise on quality or affordability – londongraphics.co.uk offers me both in abundance. I can undoubtedly say that londongraphics.co.uk has become my go-to destination for all things art-related. If you're looking to transform your art and experience the perfect blend of quality and value, this is the place to be. Thank you, londongraphics.co.uk, for consistently exceeding my expectations and fueling my passion for creativity.
T TS
67 days ago

An Unforgettable Transformation – London Graphic Centre

After a rocky start with London Graphic Centre, I must say the turnaround was truly inspiring. Initially, I encountered issues with their online customer service, feeling disappointed and left in the dark as a first-time customer. A discount code mishap further heightened my frustration. Despite reaching out multiple times over a week, my emails seemed to disappear into the void, resulting in a missed opportunity with London Graphic Centre. It forced me to seek alternatives elsewhere, adding a delay to my plans. However, just when I had almost given up hope, a ray of light shone through. Enter Heidi—the beacon of hope and exceptional customer service. With genuine care and prompt responses, Heidi addressed my concerns and went above and beyond to rectify the situation. Her professionalism and dedication illuminated a brighter path, erasing the shadows of my previous disappointment. Thanks to Heidi's efforts, my faith in London Graphic Centre was restored. The transformation from frustration to gratitude was truly remarkable. While the initial experience left much to be desired, Heidi's exceptional service turned the tables. I am now hopeful that the technical glitches causing communication issues have been resolved. London Graphic Centre, your team's dedication and commitment to customer satisfaction shine through Heidi's actions. A sincere thank you to Heidi for salvaging this experience and turning a negative into a positive. Your efforts did not go unnoticed and are deeply appreciated. With such exceptional individuals like Heidi on your team, the future looks promising. Upgraded from 1 star to 3 stars, all thanks to Heidi's unwavering support.
E Elaine Mackenzie
79 days ago

Patience Wearing Thin: Transparency Needed from londongraphics.co.uk

Being a new customer at londongraphics.co.uk, I was eager to receive my order promptly. However, to my dismay, the product I ordered turned out to be out of stock, requiring it to be shipped from America. Despite one apologetic email, the lack of further communication or updates on the delivery timeline left me feeling frustrated and uncertain. The initial promise of receiving the item by the 8th has now extended to the 15th, causing a significant delay that is impacting my work progress. As a customer relying on timely deliveries for my projects, the prolonged wait without any compensation for the inconvenience has left me dissatisfied. Clear and transparent communication regarding stock availability and realistic delivery estimates would have greatly helped manage my expectations. I hope londongraphics.co.uk can improve their communication and service levels to ensure a more seamless experience for customers in the future.
J Jan Jesson
82 days ago

Heidi, Thank You for Turning Things Around!

I'm thrilled to share my updated experience with londongraphics.co.uk, thanks to the incredible efforts of Heidi, the Customer Services Manager. After previously encountering a disappointing issue with my order, I was initially disheartened. However, Heidi's swift and proactive response completely turned things around. Despite my initial frustrations, Heidi's sincere approach and generous resolution offer have truly impressed me. Not only did she address my concerns with empathy and understanding, but she also went above and beyond to rectify the situation. Her commitment to resolving my complaint and ensuring a positive outcome has reinstated my faith in London Graphic Centre. Furthermore, Heidi's assurance of conducting a thorough investigation into the mishap demonstrates the company's dedication to continuous improvement and customer satisfaction. Her respectful and attentive manner throughout our communication has made a significant difference, and I am genuinely grateful for her unwavering dedication to resolving my issue. Ultimately, Heidi's exceptional handling of the situation has not only restored my confidence in London Graphic Centre but has also earned my loyalty as a customer. I am truly appreciative of her efforts and am looking forward to future purchases with renewed enthusiasm. Thank you, Heidi, for your outstanding commitment to customer care!
M Matthew Brown
88 days ago

An Honest Account of My Disappointing Experience with Londongraphics.co.uk

I recently made a purchase from Londongraphics.co.uk, hoping to receive a journal with tracked next day delivery. However, what followed was a series of letdowns. Despite paying for expedited shipping, my order did not arrive as promised, and I was left without a tracking number. To make matters worse, my attempts to reach out to the company via phone and email were met with silence. I used to frequent the physical store in London, where I had always experienced quality service. However, this online transaction has left me feeling mis-sold and abandoned by a company I once trusted. While I had hoped for a seamless and satisfactory experience, I was met with disappointment and unresponsiveness. It's disheartening to see a business with such potential fall short in delivering on its promises. I sincerely hope that Londongraphics.co.uk takes proactive steps to improve their online service and customer communication, as every interaction with a customer should reflect the honesty and quality I once associated with their brand.
M Matthew Brown
88 days ago

Turning Disappointment into Satisfaction: A Testimonial for London Graphics

As a loyal customer of London Graphics, I must admit, my recent online shopping experience left me disheartened. I placed an order for a journal, with the excitement of receiving it the next day with tracked delivery. However, two days passed, and there was no sign of my package, not even a tracking number. The frustration peaked when my attempts to contact the company yielded no response - neither through phone calls nor emails. I have frequented the physical store during my time in London, always impressed by the quality of products and the honest service I received. The sudden disparity in my online shopping experience left me feeling misled and ignored. My trust in the company wavered as the absence of communication made me question the integrity I once associated with London Graphics. Nevertheless, despite this moment of disappointment, I remain hopeful for a resolution. I yearn for the responsive and attentive customer service that had initially won me over. I believe in the potential for London Graphics to transform this negative experience into a positive outcome, reinstating my faith in their brand. In times of frustration, it is how a company addresses and rectifies such situations that truly define their commitment to customer satisfaction. I eagerly await a response, optimistic that London Graphics will not only acknowledge but also amend the oversight that led to this disheartening experience.
J John Hodgson
94 days ago

Outstanding Customer Support and Timely Resolutions

I recently had a mixed experience with londongraphics.co.uk, as 4 out of my 7 spray cans arrived damaged. However, I was thoroughly impressed by the outstanding customer support I received. A quick email and a telephone call were all it took to ensure that replacements were promptly dispatched. Despite a small hiccup where I received an email asking if I wanted replacements, another phone call swiftly resolved the issue. Thanks to their diligent assistance, I received all the cans in time for Christmas. I deeply appreciate their efforts in ensuring that I had a positive outcome, and I would definitely recommend their services to others.
J John Hodgson
94 days ago

Turning Adversity into Satisfaction: A Testimonial of Empathy and Resilience

Reflecting on my experience with londongraphics.co.uk, I must admit it was a mixed service journey. Out of my order of 7 spray cans, 4 arrived damaged, which initially left me disheartened. However, what truly stood out was the exemplary customer service I received. With a quick email and a phone call, the team at London Graphics assured me that replacements would be promptly sent out. Despite a slight hiccup where I received an email asking for confirmation on the replacements, a simple phone call swiftly resolved the issue. I was impressed by the team's proactive efforts to communicate and ensure my satisfaction. As the holiday season approached, I was delighted to receive all the spray cans just in time for Christmas, thanks to their dedication and swift action. In a world where mishaps can occur, it's the way a company handles challenges that truly defines the customer experience. London Graphics not only rectified the situation but also showcased empathy and resilience, turning what could have been a negative experience into one of satisfaction and gratitude. This level of service is what sets them apart and makes me a loyal customer. Thank you, London Graphics, for showing me that exceptional customer care can indeed turn adversity into a positive outcome.
P Pamela Jarvis
103 days ago

Transformative Experience: Exemplary Service and Unmatched Quality

The journey to finding a reliable company has been a rollercoaster of disappointments until I discovered . After a series of frustrating mishaps with orders and unresponsive customer service from other businesses, I felt a sense of skepticism and disillusionment. However, was a breath of fresh air. From the moment I engaged with their team, their dedication to delivering excellence was unmistakable. Instead of receiving incorrect orders, I was met with precisely what I had requested, accompanied by an unparalleled level of customer support. The emphasis that places on ensuring customer satisfaction is truly commendable, reflecting not only in their superior products but also in their exceptional service. For anyone seeking a company that goes above and beyond to prioritize their customers and consistently deliver positive experiences, I enthusiastically recommend . They have not only earned my trust but also my heartfelt appreciation. My faith in exceptional customer experiences has been reinstated, all thanks to .
N nerissa davies
104 days ago

Unmatched Service and Support from Londongraphics.co.uk

As a customer of Londongraphics.co.uk, I experienced unparalleled service and support. Initially, my materials did not arrive as expected, causing me significant distress as I urgently needed them for an upcoming course. However, the team at Londongraphics.co.uk went above and beyond to rectify the situation. Their customer support team promptly responded to my concerns and swiftly arranged for a replacement delivery at no extra cost. Not only did they ensure that I received the materials in time for my course, but they also went the extra mile to provide me with a discount voucher as a gesture of goodwill for the inconvenience caused. Their dedication to customer satisfaction and their proactive approach to problem-solving truly set them apart. I am beyond grateful for their exceptional assistance and would wholeheartedly recommend Londongraphics.co.uk to anyone in need of reliable and supportive service. Thank you, Londongraphics.co.uk, for turning what initially seemed like a disappointing experience into one that showcased your unwavering commitment to your customers.
M Maria
107 days ago

Excellent company to order from

LondonGraphics.co.uk has been a game-changer for me. As an avid art enthusiast, finding a reliable source for all my creative needs has been a journey. However, stumbling upon this gem of a website has truly made a difference. The user-friendly interface makes navigating through their wide array of products an absolute delight. The clarity of information provided has helped me make informed decisions every time. What sets them apart is not only the quality of their products but also the reasonable pricing. As someone who values both excellence and affordability, I can confidently say that LondonGraphics.co.uk has exceeded my expectations. I cannot recommend them enough. If you're searching for a one-stop shop that combines convenience, quality, and great prices, look no further. LondonGraphics.co.uk has truly earned my loyalty as a customer.
M Maria
107 days ago

An Unparalleled Shopping Experience: A Testimony to Excellence

As a discerning shopper, I cannot help but extol the virtues of londongraphics.co.uk. Navigating their website is a seamless journey, with every product effortlessly at your fingertips. The transparency in information presentation is commendable, making it a breeze to make informed decisions. And let's not overlook the unbeatable prices - they redefine affordability without compromising on quality. My experience with this company has left an indelible mark of satisfaction, and I wholeheartedly endorse them to anyone seeking top-tier service and products. Shop at londongraphics.co.uk and elevate your shopping experience to unparalleled heights.

Introduction

London Graphics is a leading online supplier of art and graphic materials in the UK. They offer a wide range of art supplies including sketchbooks, paints, pens, pencils, and canvases.

Pros and Cons

Pros: - Wide selection of products available - Reasonable prices and frequent sales and discounts - User-friendly website with easy navigation - Fast and reliable shipping - Excellent customer service Cons: - Limited range of higher-end artist supplies - Some products may not be well-stocked or quickly replenished - No physical retail stores

User Experience

The London Graphics website is easy to navigate with clear categories and search filters that make finding products simple. The site also offers a helpful "Related Products" feature that presents additional items that customers may be interested in. Orders are processed quickly and customers receive email notifications with delivery tracking information. The site also has a helpful blog with articles on topics related to art and supplies.

Pricing and Value for Money

London Graphics offers competitive prices on their products and frequently runs sales and promotions that provide additional savings. The quality of their products is generally high, making them a good value for money. However, some higher-end artist supplies may be priced slightly higher than other retailers.

Alternatives

London Graphics' main competitors in the UK market include Cass Art and Jacksons Art Supplies. Both retailers offer a wide selection of art supplies and may have more extensive in-store options.

Customer Service

London Graphics' customer service is excellent with a responsive and helpful team that promptly addresses customer queries and issues. They also provide clear communication throughout the order and delivery process.

Product Quality and Selection

London Graphics offers a wide range of products from entry-level to high-end materials, including a selection of artist-grade supplies. However, some products may not be as well-stocked and quickly replenished as others.

Website Usability

The London Graphics website is easy to navigate and uses clear categories and search filters to make it easy for customers to find the items they need. The site also loads quickly and is responsive.

Returns and Exchanges

London Graphics accepts returns of unused and unopened products within 30 days of delivery. The return process is straightforward, and the company provides a refund once the item has been received.

Promotions and Discounts

London Graphics frequently runs sales and promotions, which can provide significant discounts on their products. They also offer an email newsletter that provides information on upcoming sales and special offers.

Reputation

London Graphics has a positive reputation among artists and customers, with many satisfied customers praising the quality of their products and service.

Payment Options

London Graphics accepts payment by credit/debit card, PayPal, and Apple Pay.

Loyalty Programs

London Graphics does not have a formal loyalty program, but they do offer an email newsletter that provides information on upcoming sales and special offers.

Customer Reviews

Customer reviews on the London Graphics website and other platforms are generally positive, with customers praising the quality of products and excellent customer service.

Community Involvement

London Graphics does not have a formal community involvement program, but they do provide content on their blog related to art and supplies.

Shipping and Costs

London Graphics offers fast and reliable shipping in the UK and internationally. Shipping costs vary based on the order size and delivery location. The site also provides free shipping on orders over ?50 within the UK.