Londongraphics Reviews

Voted Good (4/5)

446 Votes

59 Reviews

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In the Art Supply Store category

Pie-Chart Analysis

25% users rated Terrible
7% users rated Poor
5% users rated Average
3% users rated Very Good
59% users rated Excellent
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C Clair Wallis
16 days ago

I always buy my mount board from here

My review for londongraphics.co.uk I always buy my mount board from here. Arrives quickly and safely. Very happy with my purchase. Highly recommend.
A ALEX THOMPSON
17 days ago

My order took x2-x3 times longer to…

My review for londongraphics.co.uk My order took x2-x3 times longer to arrive, and was broken. I left emails to customer care at the time in regard to this, and didn't hear back. After being ignored, I called to chase my order. As I still hadn't received a 'dispatched' email after 8 days had gone by. I did eventually receive my order, and half of it was broken (cracked/broken lid on a large underbed box). I called customer care to inform them of the damage, I was asked to send images as proof for a replacement of that item - so I did. The email was ignored for a few days, so I had to call customer service again. They hadn't opened my email... but said they would look into it. I was then told later that day that they had no more stock to replace the item, so offered me a refund - which was appreciated. In summary, for this issue to be resolved... it took 17 days, three phone calls, being ignored on email twice to only received half of what I ordered.
S Sue Warner
24 days ago

Great quality card and paper

My review for londongraphics.co.uk Great quality card and paper, excellent price. Kept up to date with delivery packaged really well. Thank you
D Davidc Palmer
26 days ago

Always receive great service and prices…

My review for londongraphics.co.uk Always receive great service and prices on quality art products. This time on oil paints at a great price.
T TS
29 days ago

Poor online customer service and support

My review for londongraphics.co.uk First impressions, poor online customer service and support. Disappointing experience for a potential first time customer. Received a new customer discount code emailed direct from London Graphic Centre. Discount code did not function on their website. Contacted the company 3 times via their customercare email over the course of a working week (5 days), in an attempt to highlight and resolve. Did not receive a response to any of the emails. Subsequently purchased products via another online supplier at a cheaper price. Disappointed that experience with LGC caused a delay, waiting for their response. UPDATE : Excellent customer follow up from Heidi - thank you Heidi! If only the previous instances of attempted contact with LGC had been so prompt and courteous (I hope the technical issue of customer correspondnce ending up in the Spam email folder has now been resolved). Upgraded rating from 1 star to 3 stars in light of Heidi's communications and effort to mitigate the initial poor customer experience.
E Elaine Mackenzie
41 days ago

On website but not actually in stock!

My review for londongraphics.co.uk I ordered a product that transpired not to be in stock and am now waiting and waiting for it to come in, from America I believe. One email of apology, but no response to my email nor any follow up to say how much longer to wait. No compensation for the length of wait either. First time as customer and not happy! Said would receive by 8th and now 15th and no sign! It’s holding up my work.
J Jan Jesson
44 days ago

Heidi, Thank You for Turning Things Around!

I'm thrilled to share my updated experience with londongraphics.co.uk, thanks to the incredible efforts of Heidi, the Customer Services Manager. After previously encountering a disappointing issue with my order, I was initially disheartened. However, Heidi's swift and proactive response completely turned things around. Despite my initial frustrations, Heidi's sincere approach and generous resolution offer have truly impressed me. Not only did she address my concerns with empathy and understanding, but she also went above and beyond to rectify the situation. Her commitment to resolving my complaint and ensuring a positive outcome has reinstated my faith in London Graphic Centre. Furthermore, Heidi's assurance of conducting a thorough investigation into the mishap demonstrates the company's dedication to continuous improvement and customer satisfaction. Her respectful and attentive manner throughout our communication has made a significant difference, and I am genuinely grateful for her unwavering dedication to resolving my issue. Ultimately, Heidi's exceptional handling of the situation has not only restored my confidence in London Graphic Centre but has also earned my loyalty as a customer. I am truly appreciative of her efforts and am looking forward to future purchases with renewed enthusiasm. Thank you, Heidi, for your outstanding commitment to customer care!
M Matthew Brown
50 days ago

An Honest Account of My Disappointing Experience with Londongraphics.co.uk

I recently made a purchase from Londongraphics.co.uk, hoping to receive a journal with tracked next day delivery. However, what followed was a series of letdowns. Despite paying for expedited shipping, my order did not arrive as promised, and I was left without a tracking number. To make matters worse, my attempts to reach out to the company via phone and email were met with silence. I used to frequent the physical store in London, where I had always experienced quality service. However, this online transaction has left me feeling mis-sold and abandoned by a company I once trusted. While I had hoped for a seamless and satisfactory experience, I was met with disappointment and unresponsiveness. It's disheartening to see a business with such potential fall short in delivering on its promises. I sincerely hope that Londongraphics.co.uk takes proactive steps to improve their online service and customer communication, as every interaction with a customer should reflect the honesty and quality I once associated with their brand.
M Matthew Brown
50 days ago

On line service is appalling

My review for londongraphics.co.uk Ordered a journal and paid for tracked next day delivery. Two days later still no diary and no tracking number. No one answers the phone or responds to emails. I used to live in London and often went into the store to purchase items. I thought this was a quality, honest business but I've been mis-sold and noone at the company can even be bothered to answer the telephone
J John Hodgson
56 days ago

Outstanding Customer Support and Timely Resolutions

I recently had a mixed experience with londongraphics.co.uk, as 4 out of my 7 spray cans arrived damaged. However, I was thoroughly impressed by the outstanding customer support I received. A quick email and a telephone call were all it took to ensure that replacements were promptly dispatched. Despite a small hiccup where I received an email asking if I wanted replacements, another phone call swiftly resolved the issue. Thanks to their diligent assistance, I received all the cans in time for Christmas. I deeply appreciate their efforts in ensuring that I had a positive outcome, and I would definitely recommend their services to others.
J John Hodgson
56 days ago

A mixed service I am afraid

My review for londongraphics.co.uk A mixed service I am afraid. 4 of my order of 7 spray cans arrived damaged. A quick email & tel call assured me that replacements would be sent. Several days later I received an email asking if I wanted replacements. Another tel. call sorted this out. Eventually got all the cans in time for Xmas.
P Pamela Jarvis
65 days ago

Transformative Experience: Exemplary Service and Unmatched Quality

The journey to finding a reliable company has been a rollercoaster of disappointments until I discovered . After a series of frustrating mishaps with orders and unresponsive customer service from other businesses, I felt a sense of skepticism and disillusionment. However, was a breath of fresh air. From the moment I engaged with their team, their dedication to delivering excellence was unmistakable. Instead of receiving incorrect orders, I was met with precisely what I had requested, accompanied by an unparalleled level of customer support. The emphasis that places on ensuring customer satisfaction is truly commendable, reflecting not only in their superior products but also in their exceptional service. For anyone seeking a company that goes above and beyond to prioritize their customers and consistently deliver positive experiences, I enthusiastically recommend . They have not only earned my trust but also my heartfelt appreciation. My faith in exceptional customer experiences has been reinstated, all thanks to .
N nerissa davies
66 days ago

Unmatched Service and Support from Londongraphics.co.uk

As a customer of Londongraphics.co.uk, I experienced unparalleled service and support. Initially, my materials did not arrive as expected, causing me significant distress as I urgently needed them for an upcoming course. However, the team at Londongraphics.co.uk went above and beyond to rectify the situation. Their customer support team promptly responded to my concerns and swiftly arranged for a replacement delivery at no extra cost. Not only did they ensure that I received the materials in time for my course, but they also went the extra mile to provide me with a discount voucher as a gesture of goodwill for the inconvenience caused. Their dedication to customer satisfaction and their proactive approach to problem-solving truly set them apart. I am beyond grateful for their exceptional assistance and would wholeheartedly recommend Londongraphics.co.uk to anyone in need of reliable and supportive service. Thank you, Londongraphics.co.uk, for turning what initially seemed like a disappointing experience into one that showcased your unwavering commitment to your customers.
M Maria
69 days ago

Excellent company to order from

LondonGraphics.co.uk has been a game-changer for me. As an avid art enthusiast, finding a reliable source for all my creative needs has been a journey. However, stumbling upon this gem of a website has truly made a difference. The user-friendly interface makes navigating through their wide array of products an absolute delight. The clarity of information provided has helped me make informed decisions every time. What sets them apart is not only the quality of their products but also the reasonable pricing. As someone who values both excellence and affordability, I can confidently say that LondonGraphics.co.uk has exceeded my expectations. I cannot recommend them enough. If you're searching for a one-stop shop that combines convenience, quality, and great prices, look no further. LondonGraphics.co.uk has truly earned my loyalty as a customer.
M Maria
69 days ago

Excellent company to order from

My review for londongraphics.co.uk Excellent company to order from. It has a good website which is easy to find what you are looking for. Information is very clear and prices are extremely reasonable. Fully recommend!

Introduction

London Graphics is a leading online supplier of art and graphic materials in the UK. They offer a wide range of art supplies including sketchbooks, paints, pens, pencils, and canvases.

Pros and Cons

Pros: - Wide selection of products available - Reasonable prices and frequent sales and discounts - User-friendly website with easy navigation - Fast and reliable shipping - Excellent customer service Cons: - Limited range of higher-end artist supplies - Some products may not be well-stocked or quickly replenished - No physical retail stores

User Experience

The London Graphics website is easy to navigate with clear categories and search filters that make finding products simple. The site also offers a helpful "Related Products" feature that presents additional items that customers may be interested in. Orders are processed quickly and customers receive email notifications with delivery tracking information. The site also has a helpful blog with articles on topics related to art and supplies.

Pricing and Value for Money

London Graphics offers competitive prices on their products and frequently runs sales and promotions that provide additional savings. The quality of their products is generally high, making them a good value for money. However, some higher-end artist supplies may be priced slightly higher than other retailers.

Alternatives

London Graphics' main competitors in the UK market include Cass Art and Jacksons Art Supplies. Both retailers offer a wide selection of art supplies and may have more extensive in-store options.

Customer Service

London Graphics' customer service is excellent with a responsive and helpful team that promptly addresses customer queries and issues. They also provide clear communication throughout the order and delivery process.

Product Quality and Selection

London Graphics offers a wide range of products from entry-level to high-end materials, including a selection of artist-grade supplies. However, some products may not be as well-stocked and quickly replenished as others.

Website Usability

The London Graphics website is easy to navigate and uses clear categories and search filters to make it easy for customers to find the items they need. The site also loads quickly and is responsive.

Returns and Exchanges

London Graphics accepts returns of unused and unopened products within 30 days of delivery. The return process is straightforward, and the company provides a refund once the item has been received.

Promotions and Discounts

London Graphics frequently runs sales and promotions, which can provide significant discounts on their products. They also offer an email newsletter that provides information on upcoming sales and special offers.

Reputation

London Graphics has a positive reputation among artists and customers, with many satisfied customers praising the quality of their products and service.

Payment Options

London Graphics accepts payment by credit/debit card, PayPal, and Apple Pay.

Loyalty Programs

London Graphics does not have a formal loyalty program, but they do offer an email newsletter that provides information on upcoming sales and special offers.

Customer Reviews

Customer reviews on the London Graphics website and other platforms are generally positive, with customers praising the quality of products and excellent customer service.

Community Involvement

London Graphics does not have a formal community involvement program, but they do provide content on their blog related to art and supplies.

Shipping and Costs

London Graphics offers fast and reliable shipping in the UK and internationally. Shipping costs vary based on the order size and delivery location. The site also provides free shipping on orders over ?50 within the UK.