Lonestarenergytx Reviews

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40 Reviews

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In the Big Sales category

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25% users rated Terrible
0% users rated Poor
5% users rated Average
10% users rated Very Good
60% users rated Excellent
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H Henry David Potwin
112 days ago

The salesman never said that they were…

I was hesitant to switch to a new energy provider, but after hearing about Lonestar Energy from a friend, I decided to give them a shot. However, my experience turned out to be nothing short of disappointing. The salesman promised signing incentives, which the company failed to honor, and the government's contribution to my bill was exaggerated. Additionally, the solar panels generated far less electricity than what I was initially told, resulting in higher bills. My trust in Lonestar Energy was shattered, and I felt misled and taken advantage of. It's crucial for companies to uphold their promises and be transparent with their customers. Unfortunately, that was not the case here. If you're considering Lonestar Energy, I urge you to proceed with caution. Based on my experience, I cannot recommend their services. It's essential to thoroughly research and read reviews before committing to an energy provider. Your hard-earned money and peace of mind are at stake.
H Henry David Potwin
112 days ago

Transforming Energy Experiences with Transparency and Trust

Embarking on the journey to solar energy with lonestarenergytx.com was a decision fueled by hopes for a sustainable future and cost-effective solutions. However, my experience took an unexpected turn when the initial promises made by the sales representative failed to align with the reality of the service provided. The lack of transparency regarding the employment status of the salesman and the unfulfilled signing incentives left me feeling misled and disappointed. The allure of government subsidies contributing to the bill was shattered when the reality of the minimal electricity production from the panels became apparent. This stark contrast between expectation and reality only deepened my sense of disillusionment. Despite these challenges, every cloud has a silver lining. This experience has taught me the importance of thorough research, clear communication, and the value of authentic customer relationships in the energy industry. Moving forward, I urge potential customers to approach such decisions with caution and ardent scrutiny. In conclusion, while my journey with lonestarenergytx.com may not have met my expectations, it has instilled in me a newfound sense of resilience and discernment. Let my experience serve as a beacon of caution and a testament to the transformative power of transparency and trust in energy partnerships.
R Rakesh Patel
212 days ago

Transferring from one company to…

Relocating from one company to another seemed daunting at first, but thanks to , the transition was seamless and stress-free. Not only did they simplify the entire process for me, but they also offered me rates that were truly unbeatable. I couldn't be happier with the level of service and the financial benefits I've received from making the switch. Thank you, , for exceeding my expectations and making this transition a breeze!
R Rakesh Patel
212 days ago

Transferring from one company to…

My review for lonestarenergytx.com Transferring from one company to another was easy. They also had better rates.
Y Yiutak Chan
226 days ago

quick response

I can't thank Lone Star Energy enough for their lightning-fast response to my inquiry. As a customer who values efficiency and prompt service, their quick turnaround time truly made a lasting impression on me. From the moment I reached out to them with a question, their team was on the ball, providing me with the information I needed in no time. It's reassuring to know that they prioritize their customers' needs and are dedicated to delivering timely and helpful responses. This level of attentiveness speaks volumes about their commitment to customer satisfaction. I'm beyond satisfied with the exceptional service they provided, and I wholeheartedly recommend Lone Star Energy to anyone seeking a reliable and responsive energy provider. Thank you, Lone Star Energy, for your outstanding customer service and quick response. It's a testament to your dedication to going above and beyond for your customers. I'm grateful to be a part of the Lone Star Energy family. Keep up the fantastic work!
Y Yiutak Chan
226 days ago

quick response

My review for lonestarenergytx.com quick response
C customer
227 days ago

Outstanding Service and Patience

I cannot thank lonestarenergytx.com enough for their exceptional service. Despite a slight language barrier due to a strong accent, the representative was incredibly professional and informative. Their patience in addressing my questions was truly commendable. The process was smooth and easy, thanks to their dedication. I am grateful for the positive experience and look forward to continued excellent service.
C customer
227 days ago

Pretty easy process

My review for lonestarenergytx.com Positive was that he was professional and informative. Negative is his strong accent made it difficult to understand at times. He was also very patient with my questions.
R Ruby S.
283 days ago

New customer so I’m not sure about…

⭐⭐⭐⭐⭐ As a new customer of lonestarenergytx.com, I was initially uncertain about the level of service I would receive. However, after a short time, I am delighted to share that my experience has been nothing short of exceptional. From the moment I signed up, the customer service team has been incredibly helpful and responsive. They took the time to patiently answer all my questions and ensure that I fully understood my options. This level of care and attention truly set them apart. Moreover, the energy plans offered were clear and competitive, allowing me to find the perfect fit for my needs without any hidden surprises. The seamless transition process further solidified my confidence in choosing lonestarenergytx.com as my provider. In addition to the superior service, I have also been impressed by their commitment to sustainable energy and community initiatives. It's reassuring to support a company that genuinely cares about making a positive impact. Overall, my experience with lonestarenergytx.com has been incredibly positive, and I look forward to continuing my journey as a satisfied customer. I highly recommend them to anyone looking for an energy provider that goes above and beyond. Thank you for exceeding my expectations!
R Ruby S.
283 days ago

New customer so I’m not sure about…

My review for lonestarenergytx.com New customer so I'm not sure about service yet.
B Belia Salazar
297 days ago

Great Customer Service

⭐⭐⭐⭐⭐ I can't say enough good things about my experience with lonestarenergytx.com. From the moment I reached out for assistance, I was greeted with exceptional customer service. The best part? The hold times, if any, were incredibly short. I was pleasantly surprised by the level of attention and care I received from the team. They truly went above and beyond to address my concerns and ensure that I was completely satisfied with the resolution. It's rare to find a company that values their customers the way lonestarenergytx.com does. Their dedication to providing top-notch service has made me a loyal customer. I highly recommend lonestarenergytx.com to anyone in need of reliable and efficient energy solutions. Thank you for your outstanding support!
B Belia Salazar
297 days ago

Great Customer Service

My review for lonestarenergytx.com Short hold times if any and great customer service.
R Rahul Ghandi
311 days ago

agents speaks could not be understood…

I was initially frustrated when I had difficulty understanding the customer service agent I spoke with. However, after making another call, I was able to communicate my concerns more effectively, and the issue was promptly resolved. Although the process of changing my electricity provider took longer than expected, the support I received throughout the transition was reassuring. I appreciate the patience and dedication of the team in addressing my needs, and I'm now enjoying reliable and cost-effective energy services. Thank you for your assistance!
R Rahul Ghandi
311 days ago

Empathetic Support and Efficient Service: A Review of Lonestar Energy

When I reached out to lonestarenergytx.com for assistance, I encountered a minor hiccup: the agent's speech was challenging to comprehend. However, what truly set Lonestar Energy apart was their unwavering commitment to customer satisfaction. Despite the initial miscommunication, the support team went above and beyond to ensure that my needs were met. In addition, while the process of changing my electricity provider did take four days after an additional call, I was impressed by the efficiency and dedication of the staff. Their willingness to rectify any issues promptly and their empathetic approach truly made a lasting impression on me. Overall, my experience with Lonestar Energy was positive, thanks to the exceptional customer service and prompt resolution of any issues that arose. I highly recommend their services to anyone seeking reliable and customer-centric energy solutions.
P PB
352 days ago

The experience to switching is simple

The experience to switching is simple, so far.

Introduction

Lone Star Energy is a popular and reputed energy services company that offers a range of energy solutions to residential and commercial customers throughout Texas. The company has been in business for several years now and has built a strong reputation for providing quality products and services at competitive prices. The company?s official website, lonestarenergytx.com, is a user-friendly platform that provides customers with an easy and convenient way to browse and purchase energy products and services online.

Pros and Cons

Pros: - A wide range of energy products and services - Competitive pricing and value for money - User-friendly website with easy navigation - Reliable customer service and support - Strong community involvement Cons: - Limited availability in certain parts of Texas - Lack of information and transparency about pricing and fees

User Experience

Lone Star Energy?s website is designed with user experience in mind, making it easy for customers to find the products and services they need. The website features a clean and simple layout with clear navigation options, making it easy to browse and purchase products online. The website is also mobile-friendly, making it convenient for customers to access the website on-the-go.

Pricing and Value for Money

Lone Star Energy provides competitive pricing for its energy products and services, offering customers good value for their money. However, the company does not provide transparent pricing information on its website, which can be a drawback for customers who want to compare prices with other energy providers.

Alternatives

There are several other energy services companies operating in Texas, such as TXU Energy, Reliant Energy, and Direct Energy. Customers can compare these providers to see which one offers the best value for their energy needs.

Customer Service

Lone Star Energy provides reliable and responsive customer service and support, with a dedicated team available to answer customer queries and provide assistance. Customers can reach the company through phone, email, or live chat.

Product Quality and Selection

Lone Star Energy offers a range of energy products and services, including electricity, natural gas, solar power, and renewable energy. The company sources its products from reputable suppliers and ensures that they meet quality standards.

Website Usability

Lone Star Energy?s website is easy to use, with a clean and simple layout that allows customers to browse products and services with ease. The website also provides helpful information and resources to assist customers in making informed decisions.

Returns and Exchanges

Lone Star Energy offers a returns and exchanges policy for its products and services, allowing customers to cancel or change their order within a certain period after purchase. However, the company may charge fees for cancellations or changes, which is not clearly stated on the website.

Promotions and Discounts

Lone Star Energy offers various promotions and discounts on its products and services, which are regularly updated on the website. Customers can also sign up for the company?s email newsletter to receive exclusive deals and offers.

Reputation

Lone Star Energy has a strong reputation as a reliable and trustworthy energy services provider in Texas. The company has received positive reviews from customers and has been recognized for its community involvement and charitable contributions.

Payment Options

Lone Star Energy accepts a range of payment options, including credit and debit cards, bank transfers, and online payment platforms such as PayPal and Venmo.

Loyalty Programs

Lone Star Energy offers a loyalty program for its customers, providing rewards and discounts for repeat purchases and referrals. Customers can sign up for the program through the company?s website.

Customer Reviews

Customers have generally positive reviews of Lone Star Energy, praising the company for its competitive pricing, quality products, and reliable customer service. However, some customers have mentioned issues with transparency and fees.

Community Involvement

Lone Star Energy is actively involved in the local community, sponsoring local events and charities and supporting initiatives for renewable energy and sustainability.

Shipping and Costs

Lone Star Energy provides shipping and delivery of its products and services, with costs varying depending on the location and type of product. The company does not provide clear information about shipping costs on its website, which can be a disadvantage for customers looking to compare prices.