Longtallsally Reviews

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253 Reviews

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In the Women's Clothing Store category

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21% users rated Terrible
5% users rated Poor
16% users rated Average
8% users rated Very Good
49% users rated Excellent
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U Unhappy customer
43 days ago

Discovering Unparalleled Customer Care at LTS Changed My Shopping Experience Forever

Initially skeptical after reading a negative review, I decided to give longtallsally.com a chance – and I am elated that I did. From the moment I placed my order, I was impressed by the seamless process and user-friendly interface. However, what truly set LTS apart was their exceptional customer service. Having had previous bad experiences with online shopping, I was apprehensive about my order. But LTS exceeded all my expectations. Not only did I receive my order promptly, but the quality of the products was outstanding. The attention to detail and care taken with packaging made me feel like a valued customer. And when it comes to customer service, LTS truly shines. The representatives I spoke to were not only friendly and understanding but went above and beyond to ensure my queries were addressed promptly and effectively. Their dedication to customer satisfaction is unparalleled, and it is clear that they prioritize building strong relationships with their clients. Thanks to LTS, my shopping experience has been transformed. I no longer have to worry about receiving subpar products or dealing with unhelpful customer service. LTS has set the bar high, and I will undoubtedly be a loyal customer for life. If you're looking for a seamless shopping experience with exceptional customer care, look no further than LTS.
S Shirley Short
43 days ago

An Unforgettable Customer Experience with Long Tall Sally

Let me share my recent experience with longtallsally.com. Initially, I was thrilled to find a pair of trousers that I had been searching for, and placing the order was a breeze. However, when the package arrived, the trousers didn't quite meet my expectations. I swiftly initiated a return, expecting a smooth process. To my dismay, I discovered that a £3.99 deduction had been made from my refund for the return. Confused and frustrated, I reached out to customer service via email, seeking clarification on this unexpected charge. Unfortunately, I received no response, which left me feeling unheard and dissatisfied. Despite my initial excitement, the lack of communication and the additional charge left a bitter taste in my mouth. Regrettably, this experience has led me to the decision of not patronizing this company in the future. The responsiveness and transparency of a company's customer service team can truly make or break the entire shopping experience. In this case, the lack of communication overshadowed the positives, ultimately influencing my decision to take my business elsewhere. Please note that while my experience might be unique, it is essential to consider the importance of timely and effective customer service in building trust and loyalty with buyers.
A Allyson Wright
43 days ago

Experiencing a Shift in Quality at Long Tall Sally: A Customer’s Honest Feedback

As a loyal customer of longtallsally.com, I have witnessed a noticeable decline in the quality of their items. The products I received recently have left me disappointed with their poor quality and ill-fitting nature. It is disheartening to receive clothing items in such terrible condition, raising concerns about how these items passed quality control standards. Moreover, the sizes and materials used in the products seem to have deteriorated, resulting in a lower quality overall. Despite the high prices, the discrepancy between the promised quality and the actual delivered products is evident. Having to pay for returns due to substandard quality and incorrect sizing adds to the frustration, making the overall shopping experience less than satisfactory. Regrettably, my trust in Long Tall Sally has wavered due to these consistent issues. As a customer who values quality and reliability, I hope to see improvements in the future to restore my confidence in the brand.
V Virginia Sawyer
43 days ago

Long Tall Sally Delivered a Stress-Free Experience and a Fantastic Coat!

Long Tall Sally truly made online shopping a stress-free experience for me. From the seamless ordering process to the timely delivery, everything was top-notch. And the best part? I am absolutely thrilled with the coat I ordered! The quality exceeded my expectations, and the fit was perfect for my tall frame. I can't wait to browse through Long Tall Sally's collection again and make another fabulous purchase. Thank you for the wonderful product and excellent service! I highly recommend Long Tall Sally to all the tall ladies out there looking for stylish and well-fitting clothing.✨
S Satisfied customer
44 days ago

Enthralling Elegance at My Doorstep: A Long Tall Sally Experience

Marveling at the prospect of finding the perfect attire for a special event, I ventured into the virtual realm of longtallsally.com. With bated breath, I ordered not one but two items: an evening jumpsuit and a long evening dress. Anticipation mingled with impatience as I awaited their arrival, and to my delight, they reached me promptly, wrapped in promises of elegance and sophistication. Unveiling each piece, I was struck by the attention to detail and the fine craftsmanship evident in every seam and stitch. The evening jumpsuit exuded a sense of modern flair, hugging my frame perfectly and accentuating my height in the most flattering manner. As I slipped into the long evening dress, I felt a wave of timeless charm wash over me, the fabric cascading gracefully to the floor, transforming me into a vision of grace and poise. Long Tall Sally had not just met my expectations; they had surpassed them, leaving me enamored with their unparalleled quality and dedication to catering to tall women like myself. Each piece not only fit impeccably but also imbued me with a newfound sense of confidence and allure, turning heads and garnering compliments wherever I went. Longtallsally.com has truly become my go-to destination for stylish and chic attire that embraces and celebrates tall women. With their seamless ordering process, prompt delivery, and exceptional garments, they have won me over as a loyal customer who revels in the enchanting world of long, elegant fashion. Thank you, Long Tall Sally, for adorning my wardrobe and life with such enthralling elegance.
L Lynne
44 days ago

Going the Extra Mile: Reaping Unexpected Costs for Returns

Sharing my experience with longtallsally.com, I faced an unfortunate situation where the cost of return significantly dented my excitement. Despite their returns policy outlining a specific amount, twice the stipulated sum was deducted from my refund, leaving me short of nearly £7. This unexpected deduction left a bitter taste in my mouth, and unfortunately, I am now second-guessing future orders from LTS. What added to the disappointment was the lack of response to my attempts to address this issue with LTS post-complaint. The silence on their end left me feeling unappreciated as a customer, diminishing the trust I had initially placed in the brand. Though the quality of products may be commendable, the handling of returns and customer communication could use some improvement. In light of my experience, I urge potential shoppers to be mindful of possible hidden costs when dealing with returns at longtallsally.com.
S Stephanie
44 days ago

Exemplary Service and Second Chances

From my recent experience with longtallsally.com, I can vouch for their exceptional customer care. Although my initial parcel got lost in transit, causing me significant disappointment, their prompt responses and willingness to investigate the matter impressed me. The first email exchange may have left me hanging in suspense about the outcome of the investigation, but their initiative to rectify the situation did not go unnoticed. While the premature request for a rating felt a bit off, the subsequent interaction over the phone was a game-changer. The second customer service representative not only addressed my concerns but also efficiently issued a refund, showcasing their commitment to customer satisfaction. Encouraged by their efforts, I decided to give them another shot by placing the order again, opting for a different parcel service. This time, the process was seamless, highlighting their ability to learn and improve from past mishaps. Ultimately, I appreciated their dedication to resolving the issue and ensuring a positive shopping experience, which elevates my rating to a solid 3 stars. In a world where mistakes happen, it's the actions taken to make things right that truly define a brand. Longtallsally.com has shown me that they value their customers' trust and are willing to go the extra mile to regain it. I commend their team for their professionalism, responsiveness, and commitment to service excellence.
S Sazlybe
44 days ago

Longtallsally.com – Enhancing Your Wardrobe, One Trendy Trouser at a Time

When I first stumbled upon longtallsally.com, I was ecstatic to finally find a place that catered to my long trouser needs. As someone with a taller frame, finding trousers that fit properly has always been a struggle. So, you can imagine my delight when I received my order of long trousers from Long Tall Sally. However, upon carefully examining the trousers, I couldn't help but feel a slight pang of disappointment at the quality given the price point. The material seemed prone to hatching, and the elasticated waistband left me longing for a more tailored fit. Despite these minor setbacks, the joy of finally owning a pair of long trousers that actually reached my ankles overshadowed any shortcomings. Nevertheless, what truly stood out to me was the stellar customer service provided by Long Tall Sally. Their prompt responses and efficient handling of my concerns have left a lasting impression on me. It's reassuring to know that they value their customers' feedback and are willing to go the extra mile to ensure satisfaction. In response to the confusion expressed in the previous review, I can attest that my interactions with Long Tall Sally have been nothing but positive. Their dedication to improving and delivering a top-notch shopping experience is truly commendable. Thus, if you're a fellow tall individual seeking trendy trousers that cater to your unique size, I highly recommend giving Long Tall Sally a try. Despite some room for improvement in quality, their commitment to customer satisfaction shines through, making them a standout in the realm of tall fashion. Trust me, your wardrobe will thank you!
B Bridget Jiu-Jitsu
44 days ago

Chic and Timeless: Khaki Green Faux Leather Jacket Review

Upon receiving my Khaki Green Faux Leather Jacket from longtallsally.com, I couldn't contain my excitement. The moment I touched the jacket, I could tell it was made with top-notch quality faux leather. As someone with longer arms, the perfectly proportioned sleeves were a pleasant surprise – no more awkwardly short sleeves for me! Although the khaki green shade was a tad darker than expected from the picture, its rich hue added a touch of sophistication that I absolutely adored. It effortlessly elevated my outfits, making me feel stylish and confident wherever I went. Not only was my jacket a fashion statement, but the fast shipping also exceeded my expectations, allowing me to flaunt my new favorite piece in no time. With such a positive experience, I'm already contemplating purchasing the same jacket in additional colors to expand my wardrobe with this staple piece. If you're looking for a chic and timeless addition to your outerwear collection, this Khaki Green Faux Leather Jacket is a must-have. Its quality, style, and versatility make it a worthwhile investment that will undoubtedly become a staple in your wardrobe.
F Frankie Joyce
45 days ago

This shirt is fantastically mushy, however……

My overview for longtallsally.com This shirt is fantastically mushy and cozy. One motive for going for Lengthy Tall Sally is to get sleeves of an honest size. I additionally went for a dimension 20 as I get a bit plump and needed to have the ability to use the shirt as an over shirt. BUT be warned - the sleeves are over lengthy! Even lengthy after I fold up the very beneficiant cuff. I believe I could have to get out my needle and thread! However it's so comfy I've saved it anyway. It even doesn’t appear to want ironing. A beautiful shirt even with the shortcomings!
I Iris Ekman
45 days ago

Reviving My Trust: A Stunning Transformation with LongTallSally

Two years ago, I had a rather disappointing experience with longtallsally.com. The lack of information about my order's arrival left me frustrated, spending a whole week trying to locate it. After this ordeal, I made a firm decision – no more Long Tall Sally for me. However, recently, I decided to give them another chance. To my surprise, everything went smoothly this time. Long Tall Sally had switched to using the Post Office for deliveries, allowing me to easily track my order every step of the way. What truly blew me away was the quality of the coat I purchased. At 185cm tall and living in Finland, finding clothes that fit well can be a challenge, but Long Tall Sally delivered beyond my expectations. The coat was not only stylish but also perfectly tailored for my tall frame. This transformation in service and quality has not only reinstated my trust in Long Tall Sally but has also turned me into a loyal customer once again. If you're a fellow tall individual looking for fashionable and well-fitting clothes, I highly recommend Long Tall Sally for a seamless shopping experience.
A Alison Cameron
46 days ago

Transformed by Impeccable Service and Unmatched Quality

Stepping into the world of longtallsally.com was a game-changer for me. Initially, I had some reservations after a minor issue with the zip fastenings on my jeans. However, their exceptional customer service promptly addressed my concerns, leaving me in awe of their dedication to customer satisfaction. Not only did they replace the faulty items swiftly, but the quality of the replacements surpassed my expectations. The attention to detail and superior craftsmanship were evident in every stitch and seam. The zips glided effortlessly, striking the perfect balance between functionality and style. Longtallsally.com has truly redefined my shopping experience. Their commitment to excellence and top-notch products have won me over as a loyal customer. I highly recommend them to anyone seeking impeccable service and unmatched quality in every purchase.
A Agnija
46 days ago

Unmatched Quality and Swift Delivery: A Shopper’s Delight! 👍

My experience with longtallsally.com has been nothing short of phenomenal. Having made multiple purchases from their website, I can confidently say that I have absolutely no regrets. The garments I've received have always surpassed my expectations in terms of quality and fit. From stylish tops to comfortable jeans, each piece has been a true gem. One of the aspects that truly sets Long Tall Sally apart is their prompt shipping. Unlike other online retailers where waiting seems never-ending, Long Tall Sally ensures that your package arrives in a timely manner. This level of efficiency and reliability is truly commendable, making the overall shopping experience a breeze. Furthermore, the pricing of their products is justified by the impeccable quality they offer. It's rare to find a brand that strikes the perfect balance between affordability and excellence, but Long Tall Sally manages to do just that. For anyone seeking a seamless shopping experience with top-notch products and swift delivery, Long Tall Sally is the ultimate destination. I wholeheartedly recommend this website to anyone in search of high-quality, trendy clothing that doesn't disappoint. Two enthusiastic thumbs up for Long Tall Sally! 👍👍
S Seema
46 days ago

In Love with Long Tall Sally: A 20-Year Shopping Adventure

Embarking on a fashion journey with Long Tall Sally over the past two decades has been nothing short of magical. With each purchase, I have found myself falling deeper in love with the exceptional quality and diverse selection offered by this online haven for tall individuals like myself. The reliability of their products and the consistency in their offerings have time and again exceeded my expectations. From stylish everyday essentials to chic statement pieces, Long Tall Sally never fails to impress. Furthermore, their reasonable delivery timings have made each shopping experience effortless and enjoyable. I have never had to worry about long wait times or delayed packages, adding an extra layer of convenience to my online shopping escapades. Here's to another 20 years of delightful discoveries and fashion-forward moments with Long Tall Sally. Thank you for being a constant source of style and reliability in my wardrobe!
M Mrs Helen Mitchell
46 days ago

Discovering Long Tall Sally: An Oasis of Perfect Lengths and Unbeatable Quality!

As a tall individual constantly struggling to find clothing that fits just right, stumbling upon Long Tall Sally's online store felt like finding a hidden gem in a vast desert. The moment I explored their collection, I was amazed by the exceptional quality and affordable prices they offered. Long Tall Sally didn't just provide clothing; they offered a solution to a lifelong problem of mine. Being able to shop with the unwavering confidence that I will find the perfect length, every time, was a game-changer for me. From elegant dresses to comfortable everyday wear, Long Tall Sally's range catered to all my wardrobe needs. The impeccable craftsmanship and attention to detail in each piece truly set them apart. Without a doubt, I wholeheartedly recommend Long Tall Sally to all my fellow tall friends out there. Trust me, this is the one-stop-shop you've been searching for, and it's a place where quality, fit, and affordability converge seamlessly. Thank you, Long Tall Sally, for being a beacon of hope in the world of fashion for us tall individuals!

Introduction

Long Tall Sally is an online fashion retailer that caters to tall women, offering clothing and footwear in sizes 8-24 and with inseams up to 38 inches. With their mission to provide stylish and comfortable clothing for women who are above average height, Long Tall Sally has become a popular destination for customers in over 120 countries worldwide.

Pros and Cons

Pros:
  • Long Tall Sally has a wide selection of clothing and footwear for tall women.
  • Their online store is easy to navigate and has a clean, modern design.
  • They offer free shipping on all orders over $60.
  • Long Tall Sally has a great reputation for quality and customer service.
Cons:
  • Some customers may find the prices to be a bit higher than their preferred budget.
  • The website does not offer a wide range of customization options for their clothing.
  • Their return policy is not as flexible as some other retailers in the industry.

User Experience

The Long Tall Sally website is easy to navigate and has a clean, modern design that makes it easy for customers to find what they are looking for. The website is also very user-friendly, with a comprehensive menu that allows customers to browse through different product categories and filter their search results by size, color, and price.

Pricing and Value for Money

The prices on Long Tall Sally are generally higher than other retailers in the industry, but customers are paying for the quality and uniqueness of the clothing and footwear. With free shipping on all orders over $60, customers can feel confident that they are getting a good value for their money.

Alternatives

Some alternatives to Long Tall Sally include ASOS Tall, Banana Republic, and J.Crew Tall. These retailers also offer clothing and footwear for tall women, but their selection may be more limited compared to Long Tall Sally.

Customer Service

Long Tall Sally has a great reputation for customer service, with a team of knowledgeable and helpful representatives available to answer any questions or concerns. They also offer a comprehensive FAQ section on their website to help customers troubleshoot any issues they may be experiencing.

Product Quality and Selection

Long Tall Sally offers a wide selection of clothing and footwear for tall women, with a focus on quality and comfort. Their clothing and shoes are made with high-quality materials that are designed to last, and their selection is constantly updated with the latest trends and styles.

Website Usability

The Long Tall Sally website is very user-friendly, with a clean, modern design and easy-to-navigate menu. Customers can filter their search results by size, color, and price, which makes it easy to find exactly what they are looking for.

Returns and Exchanges

Long Tall Sally's return policy is not as flexible as some other retailers in the industry. Customers have 28 days to return items in new, unused condition, and the customer is responsible for the cost of return shipping.

Promotions and Discounts

Long Tall Sally offers promotions and discounts throughout the year, with sales and special offers for holidays and events. They also offer a student discount for those enrolled in a degree program.

Reputation

Long Tall Sally has a great reputation for quality and customer service, and they have been in business for over 40 years. They are a trusted name in the industry and have a loyal customer base around the world.

Payment Options

Long Tall Sally accepts all major credit and debit cards, as well as PayPal payments.

Loyalty Programs

Long Tall Sally currently does not offer a formal loyalty program, but they do have a rewards program where customers can earn points for making purchases and leaving product reviews.

Customer Reviews

Customers have generally positive reviews of Long Tall Sally, with many praising the quality and selection of the clothing and footwear. Some customers have expressed frustration with the return policy and price point, but for the most part, customers are satisfied with their experience.

Community Involvement

Long Tall Sally is committed to social responsibility and sustainability, and they are actively involved in charity work and fundraising efforts.

Shipping and Costs

Long Tall Sally offers free shipping on all orders over $60. For orders under $60, the cost of shipping varies depending on the destination and shipping method selected. Customers can choose from standard or expedited shipping options.