Lookfantastic Reviews

Voted Excellent (5/5)

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4 Reviews

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BUYER BEWARE:

As someone living outside the UK and USA, I recently had a disappointing experience with Look Fantastic that I feel compelled to share with others. While browsing their website, lookfantastic.ca, I made a purchase without being informed about potential duty and tax charges. Despite the ".ca" domain, which typically indicates a Canadian-based company, I was unaware of any additional costs until after completing my order. Upon contacting customer service to address this issue, I was disheartened by their response, as they essentially dismissed my concerns by referring to the terms and conditions. This lack of transparency and the subsequent customer service experience deeply disappointed me, prompting me to caution others against making the same oversight. My intention is not to deter anyone from shopping at Look Fantastic, but rather to urge potential customers to carefully consider the potential implications of additional charges, especially when placing orders from outside the UK or USA. As someone who values honesty and transparency in customer transactions, I hope that sharing my experience will encourage others to make informed decisions and support businesses that prioritize clear communication and customer satisfaction.

LOOK FANTASTIC: A Lesson in Transparency and Customer Care

As a dedicated beauty enthusiast, I recently embarked on a journey to revamp my skincare routine by exploring the wonders of lookfantastic.ca. The array of products and the promise of premium quality skincare had me hooked from the start. However, what ensued left me with a bitter aftertaste. Upon completing my purchase on lookfantastic.ca, I eagerly awaited the arrival of my coveted items, only to be blindsided by unexpected duties and taxes. As a non-UK or USA resident, this was a curveball I hadn't seen coming. The lack of transparency regarding these additional charges left me feeling misled and disheartened. In my attempt to seek clarification, the customer service experience I encountered fell short of my expectations. The dismissive attitude and the reference to buried terms and conditions left me feeling stranded in a sea of dissatisfaction. My journey with Look Fantastic was marred by a lack of clear communication and a sense of betrayal. As a consumer who values honesty and transparency, this experience has prompted me to exercise caution and reconsider where I invest my trust and hard-earned money. In the realm of beauty and skincare, trust and authenticity reign supreme. Look Fantastic, it's time to reflect on the impact of transparency and customer care in fostering long-lasting relationships with your clientele. Let this be a testament to the power of honesty and integrity in every consumer interaction.

Lookfantastic / Emepelle Serum

I recently had a disappointing experience with a serum I purchased from lookfantastic.ca. The Emepelle Serum was highly recommended for daytime use, but unfortunately, it didn't live up to its claims. Upon application, it pilled so badly that it made it impossible to apply foundation over it. Frustrated, I reached out to the company for a refund, only to be met with a frustrating customer service experience. Despite providing photos of the issue, the company's response felt dismissive and unhelpful. They suggested that I was experiencing a "reaction" and advised me to seek a dermatologist's opinion, a claim I knew wasn't accurate. As if that wasn't enough, they then demanded a doctor's note, turning a simple product issue into an unnecessarily complicated process. It's disheartening when a company fails to stand behind its products and support its customers. My hope in sharing this experience is that others can make informed decisions. I would advise caution when considering purchases from lookfantastic.ca, especially if you expect responsive and understanding customer service.

An Unforgettable Experience: Emepelle Serum from Lookfantastic.ca

When I stumbled upon the Emepelle Serum on Lookfantastic.ca, I was beyond excited to try out a new skincare product that promised radiant skin. However, my enthusiasm quickly turned into disappointment when the serum caused my foundation to pill horribly, rendering it impossible to wear makeup. Despite my efforts to seek a refund due to the serum's unsuitability for my skin, Lookfantastic.ca's customer service left much to be desired. Their refusal to reimburse me, coupled with their insistence on labeling my experience as a mere "reaction," felt dismissive and invalidating. Moreover, the request for medical documentation for a non-medical issue seemed excessive and unreasonable. Having to jump through hoops to address a cosmetic problem left me feeling frustrated and unheard. In conclusion, my experience with Emepelle Serum from Lookfantastic.ca was far from satisfactory. The product's performance fell short of expectations, and the lack of customer support further soured my overall impression. I would caution others to approach this product and company with caution to avoid similar disappointments.