Users Voice for Lookfantastic

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
Pie Chart Review Representation for Lookfantastic
Lookfantastic Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 25 Nov 2019

Last updated by on 11 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 5 5 3.6 4.6 4.8
Feb 2023 5 5 1.8 5 5 5
Mar 2023 5 5 5 5 5 5
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Detailed Lookfantastic Review by

Introduction

Lookfantastic.ca is an online beauty store that offers a wide range of beauty products from top brands such as Kérastase, Elemis, and Clinique. With over 22,000 products to choose from, the website caters to every beauty need of its customers. It also has a dedicated blog section that provides helpful beauty tips and tutorials.

Pros and Cons

Pros: The website offers a vast selection of beauty products, and its blog section provides helpful information for beauty enthusiasts. The pricing is reasonable, and the website offers free shipping for orders over $50. Cons: The website does not offer free returns, and some customers have complained about delayed shipping.

User Experience

The website has a user-friendly interface that makes it easy to browse and purchase products. Customers can search for products by category or brand, and there is a search bar that allows them to search by keyword. The website also offers product reviews and ratings, which can help customers make informed decisions.

Pricing and Value for Money

The website offers competitive prices for its products, and customers can also take advantage of promotions and discounts. While the prices may be slightly higher than some other beauty stores, the website's vast selection and high-quality products make it worth the investment.

Alternatives

Some popular alternatives to Lookfantastic.ca include Sephora, Ulta Beauty, and Cosmetics Now.

Customer Service

The customer service team at Lookfantastic.ca is available to assist customers with any questions or concerns they may have. Customers can reach the team via email or phone, and the website also has a live chat feature for instant assistance.

Product Quality and Selection

The website offers a vast selection of high-quality beauty products from top brands. Customers can purchase skincare, haircare, makeup, and fragrance products from the website.

Website Usability

The website has a clean and modern design, making it easy to navigate and find products. Customers can search for products by category or brand, and there is a search bar that allows them to search by keyword.

Returns and Exchanges

The website's return policy allows customers to return unused and unopened products within 14 days of receiving their order. However, customers are responsible for the cost of return shipping.

Promotions and Discounts

The website offers promotions and discounts regularly, and customers can sign up for the newsletter to stay up-to-date with the latest sales and promotions.

Reputation

Lookfantastic.ca has a good reputation for providing high-quality beauty products and excellent customer service. The website has received positive reviews from customers, and it has a 4.5-star rating on Trustpilot.

Payment Options

Customers can pay for their orders using major credit cards, PayPal, or Afterpay.

Loyalty Programs

The website offers a loyalty program called Lookfantastic Rewards, which allows customers to earn points for every purchase they make. These points can be redeemed for discounts on future purchases.

Customer Reviews

The website has a section for customer reviews and ratings for each product. This allows customers to see what others have to say about a product before making a purchase.

Community Involvement

The website has a dedicated blog section that provides helpful beauty tips and tutorials. The website also has social media pages where customers can connect with the brand and other beauty enthusiasts.

Shipping and Costs

The website offers free standard shipping for orders over $50. Customers can also choose express shipping for an additional charge. The website ships to Canada, and shipping times vary depending on the location.