Lookfantastic Reviews

Voted Good (5/5)

253866 Votes

614 Reviews

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In the Cosmetics Store category

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11% users rated Terrible
1% users rated Poor
3% users rated Average
4% users rated Very Good
82% users rated Excellent
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L Lynn
7 days ago

HAPPY CUSTOMER 🤩

My review for lookfantastic.com HAPPY CUSTOMER 🤩. Ordering my product was so easy and the product i was looking to purchase was quickly found on the website. I was told about your products from my Daughter and my 11 year old Granddaughter! , who told me your products were fabulous ,and they both highly recommended , ordering was simple to do and I was amazed at the time delivery so quick, product was packaged well , couldn’t be more satisfied and will definitely be ordering more of your lovely products the fragrance of your products are long lasting and fresh. Thank You . Definitely will be purchasing AGAIN . ❤️
A Amanda Harlow
7 days ago

Good products, let down by appalling service

My review for lookfantastic.com Dreadful customer service makes what could be a wonderful shopping experience unpleasant and stressful. 1 star because it’s good as long as you don’t have an issue and need to contact customer services. I placed my order and immediately got in touch because I made an error when checking out on my phone. They refused point blank to help, said they could neither amend it, or cancel the just placed order and let me re-order. They could have helped, just didn’t.
C Carolyn Bovingdon
8 days ago

Comparison between Estee Lauder and Revolution

My review for lookfantastic.com I have only recently started using Revolution face products. I have only used the Night Serum twice, but already can feel a difference. Perhaps if I am asked again in a month or two, what my views about this product, I will be able to give a more detailed opinionFrom placing my order, it only took two days for my products to arrive, which in this day and age, is really impressive.
A Annabel
8 days ago

I have used this website for a very…

My review for lookfantastic.com I have used this website for a very long time, great customer care, always very prompt at sending out items and a great selection online of all products. Always my go to.
M Mrs Julia Knight
8 days ago

Lookfantastic great Company…

My review for lookfantastic.com Love lookfantastic great Company ordered Avada shampure shampoo and condition for my Granddaughters Birthday brilliant price came 2 days later tracked so I knew exactly when it was going to be delivered free postage what more can you ask a company you can really trust no problem will continue to shop with them this is a true review by an honest customer. Julia Knight
M Mrs Somerville
8 days ago

Mothers Day Beauty Edit

My review for lookfantastic.com Super fast delivery of a great variety of products. Mothers Day Beauy Edit, I bought for myself as a treat (why not). All products are a great selection for a pamper and to try products that I wouldn't normally is fantastic.
J Jackie
8 days ago

Ordered Thursday afternoon

My review for lookfantastic.com Ordered Thursday afternoon, received an email to say my order was upgraded to next day and sure enough I received the goods by Friday lunchtime. Quality goods as always.
M Miss L Wallace
8 days ago

Fab!

My review for lookfantastic.com Placed my second order for some lovely goodies on Thursday morning which was then upgraded delivery wise by the end of that day - products arrived by 8:30 am the next morning. Super impressed by the swift ordering/delivery experience of this company :-) Loads of choice, fab offers and competitive prices. I will order from here again.
L Lou
8 days ago

I love this website/app

My review for lookfantastic.com I hate that I found this website… I order too much! But can’t fault it. Lots of deals; of costs much cheaper than in the stores or other websites and super quick delivery. Such a huge range of hair, beauty and other related products. My new go to when I need a top up product
C caroline rogers
8 days ago

Awful customer service

My review for lookfantastic.com Absolutely awful customer service. Returned item, have provided proof of return and still no refund 4 weeks later. Constantly being fobbed off by different team members. Will never order from this company again.
G Gina
8 days ago

Happy NEW customer!

My review for lookfantastic.com Great product, loved the discount and the freebies, those types of things make me want to reorder. Delivery was super fast. Really happy new customer here.
N Nicola Stevens
8 days ago

Great priced products & service

My review for lookfantastic.com Great priced products & service. Really impressed to receive an email to say I’d been upgraded to next day delivery, thank you LookFantastic ⭐️
D Danielle Richardson
8 days ago

The company is a disgrace they did not…

My review for lookfantastic.com The company is a disgrace they did not send item worth £220 however took money won’t refund and they continuously delete bad reviews! They closed down my account so that I can’t do anything more they were sent proof item did not come and still choose to not refund! Please don’t buy from here it’s a disgrace!!
M Miss Shep
8 days ago

Mothers Day Treat Box 🤩

My review for lookfantastic.com Absolutely outstanding!!! I ordered this after seeing Mrs Hinch promote it on her Instagram. It arrived in 12 hours, yes 12 hours. You couldn’t buy from a high street store any quicker. The box is amazing, filled with fabulous, full sized beauty products that my incredibly brave and special mum will absolutely love. Would give 10 stars if I could ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
M Mrs Nadine Blowers
8 days ago

A little bit of me time

My review for lookfantastic.com Amazing service received order within 24 hours of ordering, had updates every step of the way. Very pleased with customer service and the product. Bought the mother’s day hat box set for myself to just take a bit of time out for myself but this could make an incredible gift or split up for multiple gifts.

Introduction:

Lookfantastic.com is a leading online beauty boutique that offers a wide range of skincare, haircare, makeup, and beauty tools from more than 660 premium brands. Founded in 1996, this UK-based company has established itself as a trusted and reliable source for beauty enthusiasts globally. With free worldwide delivery, a loyalty program, and a 100% genuine product guarantee, Lookfantastic.com aims to offer its customers the best possible shopping experience.

Pros and Cons:

Pros:
  • Wide range of high-quality beauty products from leading brands
  • Free worldwide delivery with no minimum spend
  • Loyalty program to earn points and enjoy exclusive benefits
  • 100% genuine product guarantee
  • Regular promotions and discounts
Cons:
  • Pricing can be higher than other online beauty retailers
  • Product selection can vary by region
  • Shipping times may be longer for international orders

User Experience:

Lookfantastic.com has a clean, easy-to-navigate website that offers a seamless shopping experience. Customers can browse products by category, brand, or concern, and can read detailed product descriptions, reviews, and ratings. The website also offers personalized product recommendations and beauty advice through its blog, magazine, and social media channels.

Pricing and Value for Money:

While Lookfantastic.com may not always have the lowest prices, the website offers excellent value for money due to its vast range of high-quality beauty products and excellent customer service. The website also regularly offers promotions and discounts, including free gifts with purchase and exclusive deals for loyalty program members.

Alternatives:

Some alternatives to Lookfantastic.com include Sephora, Ulta, and Cult Beauty. These websites also offer a comprehensive range of beauty products from leading brands and offer similar promotions and rewards programs.

Customer Service:

Lookfantastic.com has a dedicated customer service team that can be reached via email, phone, or live chat. The website also offers an extensive FAQ section and a customer review platform to help customers make informed purchasing decisions.

Product Quality and Selection:

Lookfantastic.com carries an extensive range of beauty products from over 660 leading brands, ensuring excellent product quality and authenticity. The website offers a variety of skincare, haircare, makeup, and beauty tools, catering to diverse needs and concerns.

Website Usability:

Lookfantastic.com has a clean, easy-to-use website that offers excellent usability. Customers can filter products by category, brand, or concern, and can view products in multiple formats with clear pricing and product descriptions.

Returns and Exchanges:

Lookfantastic.com offers hassle-free returns and exchanges within 14 days of purchase for unopened and unused products. Customers can initiate returns through the website or contact the customer service team for assistance.

Promotions and Discounts:

Lookfantastic.com offers regular promotions and discounts, including free gifts with purchase, exclusive deals for loyalty program members, and seasonal sales.

Reputation:

Lookfantastic.com has an excellent reputation for offering high-quality beauty products from trusted brands and excellent customer service. The website has received numerous positive reviews for its user-friendly website, fast delivery, and product quality.

Payment Options:

Lookfantastic.com accepts payments via major credit and debit cards, including Visa, Mastercard, American Express, and Maestro. The website also accepts payments via PayPal, Klarna, and Clearpay.

Loyalty Programs:

Lookfantastic.com offers a loyalty program called MyFeelunique Platinum that allows customers to earn points on their purchases and enjoy exclusive benefits, including early access to promotions and events, free gifts, and discounts.

Customer Reviews:

Lookfantastic.com has a customer review platform that allows customers to leave reviews and ratings for products they have purchased. The website also displays a customer satisfaction rating on its homepage, indicating excellent customer feedback.

Community Involvement:

Lookfantastic.com is committed to supporting various charitable causes, including Beauty Banks, which provides essential toiletries and beauty products to individuals living in poverty or at-risk of homelessness.

Shipping and Costs:

Lookfantastic.com offers free standard worldwide delivery with no minimum spend, with estimated delivery times varying by region. The website also offers express and tracked delivery options for an additional fee.