Users Voice for Lookfantastic

10% users rated Terrible
2% users rated Poor
2% users rated Average
4% users rated Very Good
83% users rated Excellent
Pie Chart Review Representation for Lookfantastic
Lookfantastic Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 08 Mar 2019

Last updated by on 12 Mar 2023

"I believe in writing for humans than for bots and this is what motivates me to write better, clearer, and easier every day."
Sep 2022 4.8 5 4.4 4.1 2.2 4.5
Oct 2022 4.3 1 4.4 3.9 1.4 4
Nov 2022 2.4 5 2.7 4.1 1.1 4.2
Dec 2022 5 2 5 5 5 5
Mar 2023 1.7 5 4.6 3 1.3 4.1
Line Chart for Rating of peer stores

lookfantastic.com

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pureformulas.com

Detailed Lookfantastic Review by

Introduction:

Lookfantastic.com is a leading online beauty boutique that offers a wide range of skincare, haircare, makeup, and beauty tools from more than 660 premium brands. Founded in 1996, this UK-based company has established itself as a trusted and reliable source for beauty enthusiasts globally. With free worldwide delivery, a loyalty program, and a 100% genuine product guarantee, Lookfantastic.com aims to offer its customers the best possible shopping experience.

Pros and Cons:

Pros:
  • Wide range of high-quality beauty products from leading brands
  • Free worldwide delivery with no minimum spend
  • Loyalty program to earn points and enjoy exclusive benefits
  • 100% genuine product guarantee
  • Regular promotions and discounts
Cons:
  • Pricing can be higher than other online beauty retailers
  • Product selection can vary by region
  • Shipping times may be longer for international orders

User Experience:

Lookfantastic.com has a clean, easy-to-navigate website that offers a seamless shopping experience. Customers can browse products by category, brand, or concern, and can read detailed product descriptions, reviews, and ratings. The website also offers personalized product recommendations and beauty advice through its blog, magazine, and social media channels.

Pricing and Value for Money:

While Lookfantastic.com may not always have the lowest prices, the website offers excellent value for money due to its vast range of high-quality beauty products and excellent customer service. The website also regularly offers promotions and discounts, including free gifts with purchase and exclusive deals for loyalty program members.

Alternatives:

Some alternatives to Lookfantastic.com include Sephora, Ulta, and Cult Beauty. These websites also offer a comprehensive range of beauty products from leading brands and offer similar promotions and rewards programs.

Customer Service:

Lookfantastic.com has a dedicated customer service team that can be reached via email, phone, or live chat. The website also offers an extensive FAQ section and a customer review platform to help customers make informed purchasing decisions.

Product Quality and Selection:

Lookfantastic.com carries an extensive range of beauty products from over 660 leading brands, ensuring excellent product quality and authenticity. The website offers a variety of skincare, haircare, makeup, and beauty tools, catering to diverse needs and concerns.

Website Usability:

Lookfantastic.com has a clean, easy-to-use website that offers excellent usability. Customers can filter products by category, brand, or concern, and can view products in multiple formats with clear pricing and product descriptions.

Returns and Exchanges:

Lookfantastic.com offers hassle-free returns and exchanges within 14 days of purchase for unopened and unused products. Customers can initiate returns through the website or contact the customer service team for assistance.

Promotions and Discounts:

Lookfantastic.com offers regular promotions and discounts, including free gifts with purchase, exclusive deals for loyalty program members, and seasonal sales.

Reputation:

Lookfantastic.com has an excellent reputation for offering high-quality beauty products from trusted brands and excellent customer service. The website has received numerous positive reviews for its user-friendly website, fast delivery, and product quality.

Payment Options:

Lookfantastic.com accepts payments via major credit and debit cards, including Visa, Mastercard, American Express, and Maestro. The website also accepts payments via PayPal, Klarna, and Clearpay.

Loyalty Programs:

Lookfantastic.com offers a loyalty program called MyFeelunique Platinum that allows customers to earn points on their purchases and enjoy exclusive benefits, including early access to promotions and events, free gifts, and discounts.

Customer Reviews:

Lookfantastic.com has a customer review platform that allows customers to leave reviews and ratings for products they have purchased. The website also displays a customer satisfaction rating on its homepage, indicating excellent customer feedback.

Community Involvement:

Lookfantastic.com is committed to supporting various charitable causes, including Beauty Banks, which provides essential toiletries and beauty products to individuals living in poverty or at-risk of homelessness.

Shipping and Costs:

Lookfantastic.com offers free standard worldwide delivery with no minimum spend, with estimated delivery times varying by region. The website also offers express and tracked delivery options for an additional fee.

Lookfantastic Recent User Reviews

User Rating

5 stars

655

4 stars

63

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Reviewer Name: Nicola Batchelor

Review Submission Date: 2022-12-22

Review Title: Absolutely awful!
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Review Description: Absolutely awful!Avoid ordering from this company in December! Two parcels I am still waiting for! One of which I have contacted them 5 times at least about and they still won’t resend or refund - the other is an expensive Christmas gift which I am now having to go out to buy tomorrow! They should say they can’t deliver next day - not keep you waiting at least two weeks for my first order - very disappointed.

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Reviewer Name: Li

Review Submission Date: 2022-12-22

Review Title: Do not shop here
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Review Description: Order reference: 452183945:) Would you please just tell me if I can get money back or get the product sent again and when, thanks in advance. I have already made multiple contacts through my account in the app.It’s been 3 weeks since my package is lost, I’ve never experienced this kind of customer service anywhere.

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Reviewer Name: Bev robinson

Review Submission Date: 2022-12-22

Review Title: Returned some of my order which look…
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Review Description: Returned some of my order which look fantastic received on the 5th December.Absolute horrendous trying to get my refund.Shocking service and will never use again. Sick of going on live chat,different excuses everytime.It is now the 22nd December,17days since you got my items back and still no further forward.Never again

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Reviewer Name: Anna

Review Submission Date: 2022-12-22

Review Title: Easy to navigate website and app
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Review Description: Easy to navigate website and app. Great customer service. When I had an issue with my order previously it was sorted for me in a fast and professional manner. Fast delivery, although I have next day delivery service. So far never had a huge problem that hasn’t been solved.

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Reviewer Name: Hannah C.

Review Submission Date: 2022-12-22

Review Title: Lengthy delivery time
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Review Description: I placed my order on the 28th of November. Despatched on the 8th of December and it’s the 22nd of December still haven’t received it. The courier being used for Ireland is shocking, saying it has been delivered but it has not. Not happy with my first and possibly last experience with Lookfantastic.

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Reviewer Name: Catherine Fenlon

Review Submission Date: 2022-12-22

Review Title: I have just had a email to say next day…
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Review Description: I have just had a email to say next day delivery before 11:30pm. So I placed an order for £240. Thinking you will use a delivery company apart from Royal Mail who are on strike. You use Royal Mail, now I’ve spent money that I won’t receive before Christmas so I am not a happy customer

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Reviewer Name: Elisa Kraft

Review Submission Date: 2022-12-22

Review Title: I tried multiple sites before hand to…
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Review Description: I tried multiple sites before hand to get my hands on some perfume and wasn't able to becuase the site either kept crashing or didn't offer next day delivery. But I was able to get what I needed on Look Fantastic ! Website is seemless and reliable - even at the busiest of times of the year! Delivery is reliable and stock options are always good ! What more could we want.

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Reviewer Name: Louise Thomson

Review Submission Date: 2022-12-22

Review Title: Despite entering correct delivery…
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Review Description: Despite entering correct delivery address, because I selected different billing address, my confirmation showed the billing address for delivery. I could see no obvious contact number so I sent a message to have the correct del address updated. This was at most 20 mins after placing the order. It seems I can neither update nor cancel the order going to the wrong place! :(

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Reviewer Name: Rebecca Harrison

Review Submission Date: 2022-12-22

Review Title: Order lost and they don't care
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Review Description: Order lost and they don't care. I ordered some items and paid for next day delivery earlier this month. It is now over two weeks later and I've heard nothing. Not only have my items still not arrived but Customer Service has not even bothered to reply to me asking about my order !!!!

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Reviewer Name: Holly bremner

Review Submission Date: 2022-12-22

Review Title: No contact number to get in touch with
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Review Description: No contact number to get in touch with, waiting hours for customer service people to reply on social media with the same answers, bought for next day delivery on the 20th and there’s still no tracking update since we’ve got it with evri, told to wait 5 working days but it was meant to arrive next day delivery in time for Christmas