Lookfantastic User Reviews

Introduction:

Lookfantastic.com is a leading online beauty boutique that offers a wide range of skincare, haircare, makeup, and beauty tools from more than 660 premium brands. Founded in 1996, this UK-based company has established itself as a trusted and reliable source for beauty enthusiasts globally. With free worldwide delivery, a loyalty program, and a 100% genuine product guarantee, Lookfantastic.com aims to offer its customers the best possible shopping experience.

Pros and Cons:

Pros:

• Wide range of high-quality beauty products from leading brands
• Free worldwide delivery with no minimum spend
• Loyalty program to earn points and enjoy exclusive benefits
• 100% genuine product guarantee
• Regular promotions and discounts

Cons:

• Pricing can be higher than other online beauty retailers
• Product selection can vary by region
• Shipping times may be longer for international orders

User Experience:

Lookfantastic.com has a clean, easy-to-navigate website that offers a seamless shopping experience. Customers can browse products by category, brand, or concern, and can read detailed product descriptions, reviews, and ratings. The website also offers personalized product recommendations and beauty advice through its blog, magazine, and social media channels.

Pricing and Value for Money:

While Lookfantastic.com may not always have the lowest prices, the website offers excellent value for money due to its vast range of high-quality beauty products and excellent customer service. The website also regularly offers promotions and discounts, including free gifts with purchase and exclusive deals for loyalty program members.

Alternatives:

Some alternatives to Lookfantastic.com include Sephora, Ulta, and Cult Beauty. These websites also offer a comprehensive range of beauty products from leading brands and offer similar promotions and rewards programs.

Customer Service:

Lookfantastic.com has a dedicated customer service team that can be reached via email, phone, or live chat. The website also offers an extensive FAQ section and a customer review platform to help customers make informed purchasing decisions.

Product Quality and Selection:

Lookfantastic.com carries an extensive range of beauty products from over 660 leading brands, ensuring excellent product quality and authenticity. The website offers a variety of skincare, haircare, makeup, and beauty tools, catering to diverse needs and concerns.

Website Usability:

Lookfantastic.com has a clean, easy-to-use website that offers excellent usability. Customers can filter products by category, brand, or concern, and can view products in multiple formats with clear pricing and product descriptions.

Returns and Exchanges:

Lookfantastic.com offers hassle-free returns and exchanges within 14 days of purchase for unopened and unused products. Customers can initiate returns through the website or contact the customer service team for assistance.

Promotions and Discounts:

Lookfantastic.com offers regular promotions and discounts, including free gifts with purchase, exclusive deals for loyalty program members, and seasonal sales.

Reputation:

Lookfantastic.com has an excellent reputation for offering high-quality beauty products from trusted brands and excellent customer service. The website has received numerous positive reviews for its user-friendly website, fast delivery, and product quality.

Payment Options:

Lookfantastic.com accepts payments via major credit and debit cards, including Visa, Mastercard, American Express, and Maestro. The website also accepts payments via PayPal, Klarna, and Clearpay.

Loyalty Programs:

Lookfantastic.com offers a loyalty program called MyFeelunique Platinum that allows customers to earn points on their purchases and enjoy exclusive benefits, including early access to promotions and events, free gifts, and discounts.

Customer Reviews:

Lookfantastic.com has a customer review platform that allows customers to leave reviews and ratings for products they have purchased. The website also displays a customer satisfaction rating on its homepage, indicating excellent customer feedback.

Community Involvement:

Lookfantastic.com is committed to supporting various charitable causes, including Beauty Banks, which provides essential toiletries and beauty products to individuals living in poverty or at-risk of homelessness.

Shipping and Costs:

Lookfantastic.com offers free standard worldwide delivery with no minimum spend, with estimated delivery times varying by region. The website also offers express and tracked delivery options for an additional fee.