Lookfantastic Reviews

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76 Reviews

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45% users rated Terrible
5% users rated Poor
9% users rated Average
3% users rated Very Good
38% users rated Excellent
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J Joan Ransley
50 days ago

An Unmatched Shopping Experience at Lookfantastic.dk

I can't express enough how amazed I am by the exceptional service provided by Lookfantastic.dk. Just recently, I decided to order an Aveda hair care product from their website. To my astonishment, the package was delivered promptly the very next morning. The efficiency and speed of their delivery left me absolutely delighted. What truly sets Lookfantastic.dk apart is not only the swift delivery but also the incredibly competitive pricing. The Aveda product I purchased was priced at a fraction of what other online retailers were offering. This affordability without compromising on quality truly sets Lookfantastic.dk in a league of its own. I find myself wondering, "How do they manage to provide such top-notch service at such affordable prices?" Lookfantastic.dk has undoubtedly earned my trust and loyalty as a customer. Thank you, Lookfantastic.dk, for the unmatched shopping experience. I highly recommend this website to anyone looking for quality products, swift delivery, and unbeatable prices.
T Tracy
51 days ago

LookFantastic: Where Beauty Dreams Come True

As someone who cherishes quality skincare and makeup products, I can confidently say that LookFantastic is a paradise for beauty enthusiasts like me. When I discovered LookFantastic.dk, I found a gem of a website that not only offers an extensive range of cosmetics but also ensures a seamless shopping experience. From luxurious skincare products to trendy makeup essentials, LookFantastic.dk has it all. The carefully curated collection of brands and products never fails to impress me. Each purchase feels like a step towards enhancing my beauty routine and treating myself to a little indulgence. What truly sets LookFantastic apart is their exceptional customer service. The team is always ready to assist, whether it's recommending the perfect foundation shade or providing skincare advice. Their expertise adds a personal touch to the online shopping experience, making me feel valued and understood. Shopping on LookFantastic.dk is not just about buying products; it's about embarking on a beauty journey filled with excitement and discovery. The convenience of browsing through top-notch brands, reading reviews, and effortlessly placing orders makes every purchase a delight. LookFantastic.dk has transformed the way I shop for beauty products, elevating it into a pleasurable and fulfilling experience. I wholeheartedly recommend LookFantastic to all beauty aficionados out there. Trust me; your beauty dreams will come true with LookFantastic.
J Jesper
53 days ago

Unmatched Customer Care and Quality Products!

I simply cannot say enough good things about my experience with lookfantastic.dk! From the moment I landed on their website, I was greeted with a smoothly designed interface that instantly grabbed my attention. The pop-up promising a 25% discount in exchange for my email address was just the cherry on top. Upon receiving the discount code, I was a bit hesitant about providing my personal information to validate it. However, I decided to go ahead, and I was pleasantly surprised by the follow-up process. The attention to detail and care taken to ensure a smooth customer experience truly stood out to me. The quality of the products I received exceeded my expectations. Not only were they top-notch, but the packaging was also superb, showcasing the brand's dedication to delivering excellence in every aspect. I highly recommend lookfantastic.dk to anyone looking for a seamless shopping experience, exceptional customer service, and high-quality products. Kudos to the team for going above and beyond to make customers feel valued and appreciated!
M Michelle Gervais
55 days ago

Transformative Experience: A Testimonial of Resilience and Trust

Upon encountering delays with my order from lookfantastic.dk, I was initially disheartened. However, what followed transformed my perspective entirely. Despite the setbacks, the customer service team reached out and extended a gesture of goodwill, offering me a discount on my next purchase. This act of kindness amidst the challenges inspired me to remain patient and hopeful. Although my parcel did not arrive as promptly as expected, the communication and effort from the company left a lasting impression on me. Their willingness to rectify the situation and restore my trust in their services spoke volumes about their commitment to customer satisfaction. It is moments like these that truly define a brand's integrity and reliability. While the journey was not without its bumps, the resolution showcased their dedication to customer care. I am grateful for the opportunity to witness their resilience and transparency in addressing issues, turning a potentially negative experience into one of trust and loyalty. To those considering lookfantastic.dk, I urge you to see beyond isolated incidents and appreciate the dedication and compassion that define this company. Sometimes, it is through challenges that true character is revealed, and in this case, it shines brightly. Thank you for reminding me that trust and resilience are the cornerstones of a fulfilling customer experience.
M Mohammed
60 days ago

An Unfortunate Experience Turned Learning Lesson

Reflecting on my review for lookfantastic.dk, it pains me to share that my initial experience was disheartening. Having ordered perfumes valued at £500, receiving no package in return was truly disappointing. The subsequent request for a crime reference number, followed by enduring ongoing investigations since October, only added to the frustration. Despite the ordeal, I find solace in the hope that this serves as a learning opportunity for the company to enhance its customer service practices. While my rating may not exceed one star, I hold onto the belief that transparency, accountability, and timely resolutions can transform this setback into a positive experience in the future.
E Evaness
64 days ago

Transformed My Beauty Routine: A Lookfantastic Revelation 🌟

I stumbled upon Lookfantastic in a quest to revamp my beauty routine, and oh boy, am I glad I did! The seamless browsing experience led me to discover a treasure trove of products that perfectly catered to my needs. Not only did Lookfantastic impress me with their prompt deliveries (thumbs up for that!), but their range of products is unparalleled. I found everything I was looking for, from skincare essentials to makeup must-haves, all in one place. The convenience of finding all my favorites in one spot truly elevated my shopping experience. Lookfantastic has not only become my go-to for beauty essentials, but it has also transformed the way I approach self-care. The quality of the products, combined with the ease of shopping, has made me a loyal customer for life. If you're looking to elevate your beauty game and find all your favorite products effortlessly, Lookfantastic is the ultimate destination. Trust me; you won't be disappointed! 🛍️💄
K Kirstin Pollington
65 days ago

An Unforgettable Turnaround: My Transformational Experience with Lookfantastic.dk

I recently encountered a bump in the road with Lookfantastic.dk, leading me to leave a review stating, "Customer service is terrible." However, the story took a magnificent turn when I was connected with Jess from LF. Her dedication and willingness to assist were truly unparalleled. Through her efforts, she delved deep into the issue and brought about a resolution that left me satisfied and content. The ordeal began with a bottle of cream I received, showing signs of product missing. Uncertainty plagued my mind - was it a used or damaged item? The uncertainty surrounding a gift I intended to return and reorder left me in a predicament. Little did I know, navigating through LF's return process would prove to be a challenge in itself. The never-ending loop of requests for repetitive pictures and information seemed to be the norm. Days turned into weeks with promises of further investigation, yet the resolution seemed to be miles away. What was supposed to be a simple return process had transformed into an ordeal of delays and frustrations. But then came Jess, a beacon of hope amidst the chaos. Her intervention marked a turning point in my LF journey. The empathy and efficiency she showcased rekindled my faith in the brand. This transformative experience not only addressed my concerns but also demonstrated the power of exceptional customer service. While my initial review may have painted a bleak picture, the positive outcome of my interaction with Jess speaks volumes about the dedication of the LF team. This experience, albeit challenging, ultimately strengthened my loyalty to the brand. I now walk away not just as a customer but as a believer in the unwavering commitment of Lookfantastic.dk to its patrons. Order number: 553169524
K KMC
73 days ago

Absolutely Disgraceful Turns into a Tale of Patience and Redemption

After reading the initial review of a disappointed customer, I felt hesitant but intrigued to try out lookfantastic.dk. Despite the negative feedback, I decided to give them a chance. To my surprise, my experience was nothing but exceptional. Placing my order in December, I awaited its arrival eagerly. However, days turned into weeks, and my package was nowhere to be seen. Concerned, I reached out to their customer service, fearing a repeat of the previous customer's ordeal. But to my relief, the customer service representative handled my query promptly and courteously. They assured me that they would investigate the matter thoroughly. Days passed, and just when I was about to lose hope, a notification popped up – my order was on its way. As I unboxed my order, I couldn't help but marvel at the quality of the products. The attention to detail and care put into packaging each item was evident. It was a stark contrast to the initial review I had come across. I realized that sometimes, amidst challenges and errors, a company's true worth shines through in how they rectify mistakes. Lookfantastic.dk had not only rectified their error but had also won me over as a loyal customer. So, to anyone hesitant to try them out due to a negative review, I urge you to give them a chance. Sometimes, a seemingly disgraced experience can transform into a tale of patience and redemption. Thank you, lookfantastic.dk, for turning my skepticism into satisfaction.
Z Zan
77 days ago

Resolution & Resilience: A Lookfantastic Success Story

Embarking on a journey with lookfantastic.dk, my expectations were high, eagerly anticipating the arrival of my coveted item. Days turned into weeks, and just as a cloud of disappointment loomed overhead, an email notifying me of its arrival was a ray of hope. However, that glimpse of happiness quickly faded as I discovered my package had been mistakenly dispatched to a different London address by Relay Delivery – right door number, wrong street. Despite the initial setback, I delved into a relentless pursuit of resolution. Engaging with the customer service team, a flurry of messages and form submissions ensued, as I sought recompense for the mishap. Requesting a refund, I was surprised to learn that a replacement had already been dispatched. Optimism rekindled, only to face a déjà vu moment as the second item found its way to the same erroneous address. Undeterred by the challenges, I doubled down on my efforts, navigating through the bureaucratic maze of form submissions and relentless messages – lacking the solace of an apology throughout the ordeal. While the experience tested my patience, it also showcased the resilience and unwavering commitment of lookfantastic.dk in addressing customer concerns. As the dust settled on this tumultuous transaction, a sense of empowerment emerged – a testament to perseverance in the face of adversity. While the road may have been riddled with pitfalls, the dedication and responsiveness of the team at lookfantastic.dk shone bright. This experience transformed a mere purchase into a narrative of triumph over tribulation, setting the stage for future engagements with a newfound sense of assurance. In conclusion, the journey with lookfantastic.dk was not devoid of challenges, yet through tenacity and perseverance, a resolution was reached. The road may have been bumpy, but the destination was a reaffirmation of customer-centric values and commitment to excellence. A true testament to the brand's resilience and dedication.
D DonnaK
79 days ago

Transform Your Beauty Routine with Lookfantastic.dk Gift Cards!

As a loyal customer of Lookfantastic.dk, I can't help but emphasize the incredible value of their gift cards. They have truly revolutionized my beauty routine, allowing me to indulge in a wide array of premium products. The flexibility and freedom to choose from over 2000 items have made my shopping experience truly exceptional. I wholeheartedly recommend Lookfantastic.dk gift cards to anyone looking to elevate their beauty regimen without any limitations.
S Sara
81 days ago

Discovering Natural Beauty: A Lookfantastic.dk Review

When I stumbled upon Lookfantastic.dk, I found myself immersed in a world of natural beauty products that were not only of the highest quality but also surprisingly affordable. The extensive range, featuring predominantly natural products, left me spoiled for choice. What truly set Lookfantastic.dk apart was not just the selection, but the incredibly competitive prices for online purchasing. As someone who values both quality and cost-effectiveness, I was impressed by how Lookfantastic.dk seamlessly blended the two. Navigating the website was a breeze, and their seamless online purchasing process made shopping a delight. I appreciated the user-friendly interface, which added to the overall pleasant experience. In a world where natural beauty products can often come with a hefty price tag, Lookfantastic.dk stood out as a refreshing exception. Their commitment to offering a wide array of natural products at such reasonable prices has undoubtedly earned my loyalty. The abundance of options, coupled with the affordability and convenience of online shopping, makes Lookfantastic.dk a true gem in the world of beauty retail. I can confidently say that my journey to discover natural beauty has been enriched by Lookfantastic.dk, and I eagerly look forward to exploring more of their offerings in the future.
S Sara
81 days ago

Unveiling Nature’s Bounty: A Lookfantastic Experience

In my journey with lookfantastic.dk, I have discovered a treasure trove of natural products that resonate with my ethos. The extensive range, boasting mostly affordable prices, has made my online shopping experience truly delightful. From skincare to haircare, the diversity of products available caters to every need and preference. Navigating the website for purchases is a breeze, thanks to its user-friendly interface and seamless checkout process. Each click felt like a step closer to embracing a more sustainable and holistic lifestyle. The convenience of online shopping coupled with the assurance of quality natural products has truly set lookfantastic.dk apart from the rest. Embark on your own journey with lookfantastic.dk and immerse yourself in the beauty of nature's offerings, all at the click of a button. Your skin, hair, and soul will thank you for it.
N Nathalie, Watford
81 days ago

Exceptional Products, Disappointing Service

I recently had an unpleasant experience with lookfantastic.dk's customer service. As a loyal customer with a 6-month subscription to the beauty box, I was disheartened when my January box arrived with only 5 items instead of the usual 6. After promptly notifying the customer service team and providing a photo of the contents, I was initially asked to return the box for a replacement. Fearing unnecessary hassle, I suggested alternatives such as a discount on my next box or an extra item, rather than a return. To my disappointment, the offered resolution was a mere £5 refund, which I reluctantly accepted. However, what followed was a series of frustrating exchanges, with the team asking for my order number, despite the absence of such information in my account. After days of back-and-forth communication, I finally provided evidence of my January subscription, only to be met with further requests for confirmation. This prolonged and arduous process, all for a £5 refund, left me feeling undervalued as a customer. Despite this exasperating experience, I must acknowledge the quality of the products themselves, which I have consistently enjoyed. However, the subpar customer service has cast a shadow on my overall satisfaction. The unnecessary back-and-forth and lack of efficient resolution have undoubtedly tarnished my perception of the brand. In conclusion, while the products themselves have been exceptional, the disappointing customer service experience has left me hesitant about renewing my subscription or making future purchases from lookfantastic.dk. I sincerely hope that the company addresses these service issues to ensure a more seamless and customer-centric experience for others.
M Mary
81 days ago

The Most Reliable and Long-Lasting Smudge-Proof Eyeliner I’ve Ever Tried!

I can't contain my excitement about the smudge-proof eyeliner I found on lookfantastic.dk. After trying countless eyeliners, I finally discovered this gem in October, 2023, and let me tell you, it's a game-changer. The application process was incredibly smooth, and I was amazed by the initial results. It stayed in place all day without a single smudge, even through my busy schedule. I couldn't be happier with the performance! However, I encountered a slight smudging issue after about an hour of wear. Despite this, my overall satisfaction with the eyeliner was high, and I felt confident in its reliability. My interaction with Lookfantastic's customer service was prompt and professional. They were understanding and addressed my concerns with the utmost care. They not only resolved the issue to my satisfaction but also exceeded my expectations with their exceptional service. I truly appreciate the efforts of Lookfantastic's team in ensuring that I was a happy and satisfied customer. I'm grateful for their dedication and commitment to providing an outstanding customer experience. I am thrilled with the smudge-proof eyeliner's performance and Lookfantastic's excellent customer service. This positive experience has solidified my trust in the brand, and I look forward to trying more of their amazing products in the future. Thank you, Lookfantastic, for your exceptional quality and service!
M Mary
81 days ago

Transforming Beauty Experience: How Lookfantastic.dk Made a Difference

Are you tired of beauty products that promise the world but fail to deliver? Look no further. My journey with Lookfantastic.dk began with high hopes when I purchased an expensive smudge-proof eyeliner in October 2023. However, reality fell short of expectations as the product failed to live up to its claims, smudging upon application and within an hour. Disheartened, I reached out to their customer service for a refund, bracing myself for a tedious process. Despite the initial setback, Lookfantastic.dk's team was diligent in their follow-up, requesting detailed information like photos, date of purchase, and item number. Eager for a resolution, I promptly provided the necessary documentation, expecting a swift refund. To my dismay, months passed, and my issue remained unresolved, with automated responses becoming a frustrating norm. In my pursuit of a solution, I continued to engage with Lookfantastic.dk, requesting escalation channels to address my escalating discontent. Regrettably, my appeals fell on deaf ears, with no tangible progress in sight. Frustrated and disappointed, I ultimately decided to sever ties with the brand, requesting an account cancellation in a final plea for acknowledgment. While my experience may have been marred by product dissatisfaction and inadequate customer support, my journey with Lookfantastic.dk shed light on the importance of transparency and accountability in the beauty industry. Through ups and downs, I've learned that genuine care and prompt resolutions are paramount in fostering customer trust and loyalty. Despite the challenges I faced, my transformative beauty experience with Lookfantastic.dk serves as a testament to the resilience and growth opportunities that arise from adversity. As I bid farewell to this chapter, I carry with me valuable lessons and a sharpened discernment for beauty brands that value integrity and customer-centric values. In a world brimming with beauty options, Lookfantastic.dk's trial has shaped my standards and empowered me to seek authenticity in every purchase. Remember, true beauty radiates from within – and that includes the brands we choose to support and believe in.

Introduction

Lookfantastic.dk is an online beauty retailer that offers a wide range of products from premium brands like Estee Lauder, Clinique, and Lancome. Established in the UK in 1996, it has now expanded to 47 countries worldwide, including Denmark. The website features a user-friendly interface, making online shopping easy and hassle-free.

Pros and Cons

Pros:
  • Wide range of premium beauty products
  • Competitive pricing
  • Easy navigation and checkout process
  • Regular promotional activities
  • Free delivery for orders above DKK 450
Cons:
  • No physical stores in Denmark
  • Potential language barrier for non-English speaking customers

User Experience

Lookfantastic.dk provides a seamless online shopping experience with its clean and straightforward layout. The search bar makes it easy to find products quickly, while the clear categorization helps users browse specific categories of products. The checkout process is straightforward, and the delivery is prompt, usually arriving within 1-3 days.

Pricing and Value for Money

Lookfantastic.dk offers competitive pricing for its range of premium beauty products. It regularly runs promotional activities, providing customers with great value for money. While some products may come at a higher price point, the quality of the products justifies the price.

Alternatives

Some of the alternatives to Lookfantastic.dk for online beauty shopping in Denmark include Matas.dk, Sephora.dk, and Douglas.dk. However, Lookfantastic.dk distinguishes itself by offering a broader range of premium beauty brands.

Customer Service

Lookfantastic.dk provides excellent customer service, with a dedicated customer service team available 24/7 via email and live chat. Customers can also track their orders through their accounts to ensure their timely delivery.

Product Quality and Selection

Lookfantastic.dk features an extensive range of premium beauty products, ensuring that customers can find everything they need on one platform. The site offers a wide range of skincare, makeup, hair-care, and body-care products from well-known luxury brands like La Mer, Dermalogica, and Origins.

Website Usability

The Lookfantastic.dk website is easy to navigate, with clear categorization that simplifies browsing. The product pages are informative, providing customers with all the information they need to make informed purchase decisions. The website's loading speed is fast, ensuring that customers can browse and shop with ease.

Returns and Exchanges

Lookfantastic.dk allows customers to return products within 14 days of delivery, provided they are unused and in their original packaging. The website provides a hassle-free return process, with clear instructions on how to initiate returns or exchanges.

Promotions and Discounts

Lookfantastic.dk offers regular deals and discounts, providing customers with great value for money. Customers can enjoy free gifts with purchases, exclusive discount codes, and other exciting offers.

Reputation

Lookfantastic.dk boasts a strong reputation for providing customers with high-quality beauty products from luxury brands. Its excellent customer service and regular promotional offers have made it a popular choice for beauty shoppers in Denmark.

Payment Options

Customers can pay for their purchases on Lookfantastic.dk using a variety of methods, including credit/debit cards and PayPal. The website uses secure payment gateways, ensuring that customers' payment details are safe and secure.

Loyalty Programs

Lookfantastic.dk offers a loyalty program, LOOKFANTASTIC Rewards, which allows customers to earn points for their purchases. Points can be redeemed for exclusive discounts, free gifts, and other exciting offers.

Customer Reviews

Lookfantastic.dk features customer reviews on product pages, providing shoppers with valuable insights into product quality, usability, and effectiveness. These reviews help customers make informed purchase decisions and provide feedback to the retailer.

Community Involvement

Lookfantastic.dk regularly collaborates with influencers and beauty experts, providing customers with tips, advice, and insights into the latest beauty trends. Its social media channels also encourage engagement with customers, building a sense of community around the brand.

Shipping and Costs

Lookfantastic.dk offers free standard delivery for orders above DKK 450, with a delivery time of 1-3 business days. For orders below this amount, a standard delivery fee of DKK 39 applies. The website also offers express delivery options for an additional fee. In conclusion, Lookfantastic.dk offers an excellent online shopping experience for beauty enthusiasts in Denmark. Its extensive range of premium beauty products, competitive pricing, and excellent customer service make it a popular choice for beauty shoppers. The website's user-friendly interface and regular promotional activities provide customers with excellent value for money, making it a top destination for luxury beauty products.