Lookfantastic User Reviews
10492
Total User Ratings4/5
Final VerdictUsers Voice for Lookfantastic
5% users rated Poor
3% users rated Average
5% users rated Very Good
66% users rated Excellent
Rate Lookfantastic Coupons Store
| Sep 2022 | 4.4 | 4.1 | 5 | 4.8 | 4.4 | 4.8 |
|---|---|---|---|---|---|---|
| Oct 2022 | 3.9 | 3.9 | 1 | 4.3 | 4.6 | 4.2 |
| Nov 2022 | 3.7 | 4.1 | 5 | 2.4 | 4.2 | 3.9 |
| Dec 2022 | 5 | 5 | 5 | 5 | 5 | 5 |
| Mar 2023 | 2.9 | 3 | 2 | 1.7 | 3.6 | 3.1 |
| Line Chart for Rating of peer stores |
lookfantastic.es
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amiclubwear.com
lookfantastic.com
mahabis.com
jomashop.com
Detailed Lookfantastic Review by Aisha Bachlani
Introduction
Lookfantastic.es is a premier online beauty retailer that offers a wide selection of high-quality beauty products at competitive prices. The website has a user-friendly interface that makes it easy for customers to browse through its extensive catalog of skincare, makeup, haircare, and fragrance products.Pros and Cons
Pros:- Large selection of authentic beauty products from top brands
- Reasonable pricing and competitive rates
- Simple and user-friendly website interface
- Fast and reliable shipping
- Flexible returns and exchange policies
- The website's filters can be limiting
- Occasional delays in shipping or order processing
- Products may be out of stock
- Customer service response time can be slow
User Experience
The website is easy to navigate with clear categories and an intuitive search function. Customers can also filter products by brand, price range, and category. The checkout process is straightforward, and customers receive timely updates on their orders.Pricing and Value for Money
Lookfantastic.es offers competitive prices for high-quality beauty products. The website frequently runs promotions and sales, allowing customers to save even more. The value for money is excellent, with a broad selection of authentic products at reasonable prices.Alternatives
Some alternatives to lookfantastic.es include Sephora, Ulta, and Cult Beauty. While these websites offer similar products, lookfantastic.es has a broader range of international brands and a competitive pricing strategy.Customer Service
The customer service team is readily available to assist customers, and they are knowledgeable about the products sold on the website. However, response time can be slow, and some customers have reported difficulties in communicating with the team.Product Quality and Selection
Lookfantastic.es offers authentic beauty products from top brands worldwide. The website has an extensive selection of skincare, makeup, haircare, and fragrance products, making it a one-stop-shop for all beauty needs.Website Usability
The website has a user-friendly interface that makes it easy for customers to navigate and shop. The search function and filters make it easy to find specific products, and the checkout process is straightforward.Returns and Exchanges
Lookfantastic.es has a flexible returns policy that allows customers to return products within 28 days of purchase. However, the customer is responsible for the return shipping cost, and some products may not be eligible for a refund.Promotions and Discounts
The website runs frequent promotions and sales, offering customers a chance to save on their favorite beauty products. These deals are prominently displayed on the website and are updated regularly.Reputation
Lookfantastic.es has an excellent reputation for selling authentic beauty products from top brands. The website has a high rating on Trustpilot, indicating that customers are generally satisfied with their purchases.Payment Options
The website accepts various payment methods, including credit cards, PayPal, and Klarna. Customers can choose the payment method that is most convenient for them.Loyalty Programs
Lookfantastic.es offers a loyalty program that rewards customers with points for their purchases. These points can be redeemed for exclusive offers, discounts, and gifts.Customer Reviews
Customer reviews are displayed on the website, providing social proof for products. The reviews are helpful in making informed purchasing decisions and are updated regularly.Community Involvement
Lookfantastic.es is active on social media, engaging with customers and promoting its products. The website also features a blog that provides beauty tips, tutorials, and product recommendations.Shipping and Costs
The website offers fast and reliable shipping, and orders typically arrive within 3-5 working days. Shipping costs vary depending on the customer's location and the size of the order. In conclusion, Lookfantastic.es is a premier online beauty retailer that offers a broad selection of high-quality beauty products at competitive prices. The user-friendly website, fast shipping, and flexible returns policy make it a reliable and convenient choice for beauty lovers. While there are some downsides, such as occasional delays and slow customer service, the positives far outweigh the negatives. With a solid reputation, broad product range, and frequent promotions, Lookfantastic.es is an excellent option for all beauty needs.Lookfantastic Recent User Reviews
Duration
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Reviewer Name: Elisa Cook
Review Submission Date: 2022-12-21
Review Title: I haven’t received the products
Review Submission Date: 2022-12-21
Review Title: I haven’t received the products
Review Description: I haven’t received the products. They were for my son and now he’s left and I couldn’t give them to him. They are very late and I don’t even know when they are coming.Well the company has written me to apologise and not only they are sending the product but are also refunding it so they really deserve my trust again and I’ll buy from them again.
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Reviewer Name: Fiona
Review Submission Date: 2022-12-19
Review Title: Dishonest company who does not deliver
Review Submission Date: 2022-12-19
Review Title: Dishonest company who does not deliver
Review Description: Look Fantastic is a dishonest company. They claim to ship products that never arrive and they refuse to provide refunds. They lie to their customers saying that they are completing an investigation and every update they give you describes a different investigation and length which demonstrates that what their customer service says is not credible and trustworthy. After contacting their customer service everyday for the last 3 weeks (which is already 30 days beyond the date I ordered) I have still not been able to get a refund from Look Fantastic.
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Reviewer Name: Lourdes
Review Submission Date: 2022-12-19
Review Title: Wrong item
Review Submission Date: 2022-12-19
Review Title: Wrong item
Review Description: You haven’t send me one of the items I ordered , in stead you have sent me another one I don’t need
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Reviewer Name: Maria Christina Vidalis
Review Submission Date: 2022-12-19
Review Title: Very untrustworthy company
Review Submission Date: 2022-12-19
Review Title: Very untrustworthy company
Review Description: Very untrustworthy company. They have sent me defective products of cosmetic brand INIKA and they try to find ways to not reimburse me. they ask me to send information about the product that i do not have (e.g the lot number), then they offered to reimburse 35% of the price of the defective product. I have sent them about 4 emails with information and photos about the problem and they keep asking the same information again and again or information I do not have. By law, they are obliged to reimburse 100%.
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Reviewer Name: Silvia
Review Submission Date: 2022-12-19
Review Title: VERY UNHAPPY, TWO ORDERS HAVE NOT ARRIVED
Review Submission Date: 2022-12-19
Review Title: VERY UNHAPPY, TWO ORDERS HAVE NOT ARRIVED
Review Description: As of today I am still waiting for two orders to arrive. One the transport company said that they came to my house to leave it but that is a lie, because I am always at home and nobody went there, nor did they leave any notice in the letterbox or at the door. So I am very upset, as I have never had any problems with orders.
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Reviewer Name: Michelle
Review Submission Date: 2022-12-18
Review Title: Arrived sooner than expected
Review Submission Date: 2022-12-18
Review Title: Arrived sooner than expected
Review Description: Got all my productos on the first day that stated it could arrive and everything was just as the photos on the website and no damage to any of the palettes.
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Reviewer Name: Virginia
Review Submission Date: 2022-12-16
Review Title: Delivery delay
Review Submission Date: 2022-12-16
Review Title: Delivery delay
Review Description: I did a purchase on November 25th, twenty days later am stiil waiting for the package. The expected time for delivery was 5-7 days…It was a birthday present and the celebration party was ten days ago!
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Reviewer Name: Natalia Escutia Roig
Review Submission Date: 2022-12-15
Review Title: Perfect as always
Review Submission Date: 2022-12-15
Review Title: Perfect as always
Review Description: All perfect except the nail lacker swatch. As per the web, I expected it more brownish.However maybe is the one provided by the brand so...The rest, all fast and with good price as always!
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Reviewer Name: Camila
Review Submission Date: 2022-12-15
Review Title: The package arrived on time
Review Submission Date: 2022-12-15
Review Title: The package arrived on time
Review Description: The package arrived on time, te productos were protected by a bubble wrap but the box was a little wet with the rain and nothing was between de humidity and the products . otherwise everything was right. I miss some samples or a personalized card or something. You have to take care of your clients
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Reviewer Name: Ava MacKenzie
Review Submission Date: 2022-12-13
Review Title: Horrendous and non-existent shipping
Review Submission Date: 2022-12-13
Review Title: Horrendous and non-existent shipping
Review Description: I made my order on the 25th of november and selected delivery in 7-8 days as opposed to 4-5. 20 days later I am still waiting for a package that they say is "ready to be shipped". How has it not even left the store yet? I have sent a message to customer support as their live chat feature is "unavailable" at midday Tuesday (?), and expect to receive some automated bullsh!t. Judging by the other reviews here I doubt I'll receive this package at all. What a disaster of a company, absolute sham.
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