Lookfantastic Reviews

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68 Reviews

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34% users rated Terrible
1% users rated Poor
9% users rated Average
4% users rated Very Good
51% users rated Excellent
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D Dovy
43 days ago

A Heartfelt Journey with Lookfantastic.nl: Navigating Price Changes and Evolving Experiences

As a loyal customer of Lookfantastic.nl, I have embarked on a journey that has seen its fair share of changes. While I initially reveled in the excitement of discovering new beauty products at affordable prices, I have observed a shift in the landscape. The prices seem to be steadily increasing, and the allure of frequent sales appears to have diminished. Despite these challenges, my bond with Lookfantastic.nl remains strong. The evolving experiences have taught me resilience and adaptability. I have learned to navigate through the fluctuations, cherishing the moments of discovery and self-care that the platform continues to offer. Through it all, I have come to appreciate the journey with Lookfantastic.nl as more than just a transactional experience. It is a relationship built on trust, growth, and shared moments of beauty exploration. And for that, I am grateful. While the path may have its ups and downs, the essence of Lookfantastic.nl still shines through – a haven for beauty enthusiasts seeking to enhance their self-expression and confidence. Here's to embracing change and uncovering the beauty in every moment with Lookfantastic.nl.
T thomas
43 days ago

A Touching Journey of Disappointment and Frustration with Lookfantastic.nl

Embarking on what should have been a joyous holiday season, my experience with Lookfantastic.nl quickly transformed into a harrowing tale of woe. Anticipation turned to dismay as I found myself in a battle for a refund for a returned advent calendar. Despite sending irrefutable evidence of delivery, my pleas fell on deaf ears, lost in a sea of indifference. Through countless messages that seemed to vanish into the void, the echo of unmet promises reverberated in the digital realm. The abyss of customer service woes deepened as each interaction left me stranded in a desert of unfulfilled expectations. The simple request to contact the shipping company became an elusive dream, slipping through my fingers like grains of sand. In the face of adversity, Lookfantastic.nl emerged as a formidable opponent, shrouded in a cloak of apathy. The glimmer of hope for a resolution dwindled with each passing day, casting a shadow over what should have been a seamless transaction. As I reflect on this journey marred by disappointment and frustration, I can't help but feel a sense of solemnity. The title of "Worst customer service I have ever experienced" echoes in my mind as a poignant reminder of a customer's plea lost in the void of indifference.
A Ayesha Vahed
44 days ago

Unmatched Quality and Service at Lookfantastic.nl

My experience with lookfantastic.nl has been exceptional, and I can't thank them enough for their unmatched quality and service. I recently opted for express delivery by paying 13 euros, hoping to receive my package promptly. Unfortunately, I experienced a delay and didn't hear back regarding the status of my item as quickly as I'd anticipated. Despite this initial setback, the customer service team promptly addressed my concerns and provided me with the necessary updates and assistance. I genuinely appreciate their responsiveness and dedication to resolving the issue promptly. It's this level of care and commitment that reaffirms my trust in lookfantastic.nl and makes me a loyal customer. Thank you for going above and beyond to ensure customer satisfaction. I highly recommend lookfantastic.nl for their exceptional range of products and outstanding customer support.
C Camelia Lapovita
46 days ago

From First-Time Shopper to Loyal Customer: My Experience with Lookfantastic.nl

Embarking on my first-ever online shopping journey at Lookfantastic.nl was a delightful experience that left me eager for more. The user-friendly interface, extensive product range, and seamless checkout process instantly won me over. From skincare essentials to makeup must-haves, I was impressed by the variety and quality on offer. As a newcomer to the site, I had a few uncertainties, but the customer service team promptly addressed all my queries, providing me with the assurance I needed to make my purchases with confidence. The timely delivery of my order further reinforced their commitment to customer satisfaction. What began as a simple shopping spree transformed into the discovery of a reliable and trustworthy online store. Lookfantastic.nl has not only gained a new customer in me but has also secured a spot in my list of favorite beauty destinations. Thank you for a memorable first-time shopping experience – here's to many more to come!
T Tina Garner
51 days ago

I bought a NuFace devise from this…

My assessment for lookfantastic.nl I bought a NuFace devise from this firm and inside eight month it stopped working. Buyer companies has been an absolute nightmare as you may’t electronic mail them and so they don't have any contact quantity to truly speak to anybody. I lastly managed to message them through a really tough to make use of on-line messenger on their App. I used to be required to pay return postage and it was agreed they might ship out a substitute merchandise. They've now despatched an electronic mail utilizing a no reply electronic mail deal with stating they're processing an undesirable refund (most likely because of the merchandise at the moment being £70 dearer). This actually has been a Nightmare from begin to end!! In regard to the response beneath - I adopted the instructions for what appeared like a optimistic response solely to be ignored… so, sadly lip service solely!
K klant
55 days ago

Exquisite Quality Unmatched by Others!

Diving into the world of lookfantastic.nl was a game-changer for me. Their products are not just good; they are exceptional, showcasing a level of quality that is truly unmatched in the market. From skincare to cosmetics, every item exudes excellence. But what truly blew me away was their lightning-fast delivery service. Within no time, my package arrived at my doorstep, ready to transform my beauty routine. Lookfantastic.nl has set a new standard in quality and efficiency that has won me over completely.
L Lynda Reid
55 days ago

Exceptional Customer Service and Quality Products

After experiencing an unfortunate incident where one of my perfume bottles burst during shipping from lookfantastic.nl, I was initially dismayed. However, my disappointment quickly turned into admiration for their outstanding customer service. Upon reaching out to their team, I was greeted by Sian, whose professionalism and attentiveness were truly commendable. Without hesitation, Sian promptly processed a replacement order for me, resolving the issue effortlessly. This positive experience not only restored my faith in the brand but also left me impressed by their commitment to customer satisfaction. The swift and hassle-free resolution showcased their dedication to ensuring a seamless shopping experience for their clients. Thanks to this exceptional service, I am now not only a satisfied customer but also a loyal one. I look forward to continuing to shop at lookfantastic.nl for their quality products and unparalleled customer support. Highly recommended!
K Karen garforth
57 days ago

Rekindling Trust: My Journey with Lookfantastic.nl

Upon stumbling onto Lookfantastic.nl, my excitement knew no bounds as I made my order, eager to delve into a realm of beauty and self-care. However, my expectations were met with a hiccup as I received an email notifying me to pick up my parcel from the post office. Imagine my dismay when the parcel was nowhere to be found, leaving me disheartened and perplexed. This unfortunate incident marked the second time I found myself in this predicament, prompting frustration and a call for a resolution. With a heavy heart, I expressed my concerns and sought a refund for order number 557759506, adamant that the undelivered parcel must not be brushed off as "delivered" in vain. My persistence in reaching out, with ten messages sent in hope of a resolution, culminated in turning to Trustpilot to share my experience. The disappointment stemmed not only from the undelivered parcel but also from the lackluster customer service that left much to be desired. As a customer living alone, the parcel's absence pointed to a significant issue that needed urgent attention and resolution. The earnest plea resonates through this testimonial, urging Lookfantastic.nl to address the concerns raised and rekindle the trust that once sparked my initial enthusiasm.
R Rafaella Fraga
60 days ago

A Heartfelt Delivery Experience with DPD Poland: A Review of lookfantastic.nl

As a customer of lookfantastic.nl, I recently received my order delivered by DPD Poland, and I must say, I was pleasantly surprised by the service. Despite initial apprehensions about the long distance, my package arrived on time and in impeccable condition. The anxiety that crept in upon learning of the package's origin was soon dispelled by the seamless delivery process and the careful packaging. Reflecting on the mixed reviews I had read, I couldn't help but wonder if my positive experience was simply a stroke of luck or a sign of improved management within the company. Regardless, the smooth delivery and the intact package reassured me that my trust in this website was not misplaced. This experience has not only restored my faith in online shopping but has also made me a loyal customer of lookfantastic.nl. I look forward to shopping again on this website, confident in the reliable service and quality products they provide.
S Silvia Cadau
69 days ago

Unparalleled Convenience and Beauty Adventures Await!

Nestled within the digital realm, lies a treasure trove named lookfantastic.nl. As a devout beauty enthusiast, stumbling upon this virtual haven was akin to discovering a rare gem in a bustling marketplace. The convenience it offers is unparalleled; a sanctuary where fast shipping and exceptional customer service reign supreme. Navigating through this beauty mecca is a delightful escapade, each click leading to a realm of endless possibilities. From skincare staples to makeup must-haves, lookfantastic.nl curates a selection that caters to every beauty aficionado's desires. The user-friendly interface makes shopping a breeze, transforming mundane transactions into exhilarating beauty adventures. Beyond the allure of its products, lookfantastic.nl extends a welcoming embrace to beauty enthusiasts seeking more. Its affiliation program stands as a testament to its commitment to fostering a community united by a shared passion for all things beauty. An opportunity not just to shop, but to connect and inspire alongside like-minded individuals. In the ever-evolving landscape of online shopping, lookfantastic.nl stands out as a beacon of excellence, a sanctuary where convenience and beauty intertwine seamlessly. Each visit is not just a transaction, but a journey of self-expression and discovery. Prepare to be captivated, prepare to be enchanted. Welcome to lookfantastic.nl, where beauty dreams come true.
J Jos
76 days ago

Unfortunate Experience Turned Frustration – Disappointing Customer Service at Lookfantastic.nl

From the anticipation of a perfect Christmas gift to the disappointment of a wrong delivery, my experience with Lookfantastic.nl took an unexpected turn. The ordeal began with the receipt of the incorrect item, triggering a series of frustrating exchanges. Despite providing numerous pictures as evidence, it took considerable effort to convey the situation accurately. The subsequent instructions to initiate a return added to the unfolding inconvenience, with the acknowledgment of the delivery delay compounding the issue. As time slipped away, the festive essence waned, leading me to procure the desired item elsewhere and endeavor for a refund. Regrettably, the return journey of the item only perpetuated the exasperation, as an opened parcel arrived, compelling me to immediately seek resolution. The absence of response to my earnest pleas for assistance intensified my dismay, casting a shadow on the previous years of satisfactory engagement with Lookfantastic.nl. The stalled communication and unresolved matter left me feeling immensely disheartened and inconvenienced. All I genuinely desired was a timely and amicable resolution, especially considering the prolonged duration since the initial misstep. As I await a favourable response and the rightful refund, I find myself grappling with the unanticipated tribulation, yearning for the swift restoration of faith in the once-reliable customer service. My hope remains pinned on a prompt and considerate redressal, in alignment with the standards that I had come to associate with Lookfantastic.nl.
D Debbie Taiwo
76 days ago

Unparalleled Support and Exceptional Service

My Experience with lookfantastic.nl I can't express enough the exceptional support and service I received from lookfantastic.nl. When my package was tampered with by thieves, I reached out to the customer service team for either a refund or a replacement. Not only did they promise to resolve the issue, but they also went above and beyond to ensure my satisfaction. Unfortunately, as a result of the theft, I found myself blocked from accessing lookfantastic, cult beauty, and my protein. This was not only disheartening but also had a significant impact on my business, which heavily relies on these resources. Despite the initial setback, the lookfantastic.nl team diligently worked with me to resolve the issue. Their unwavering support and dedication to customer satisfaction truly sets them apart. It's rare to find such genuine care and commitment to their customers, and I am incredibly grateful for their unparalleled support during a challenging time. Thank you, lookfantastic.nl, for your exceptional service and for going above and beyond to help me. If you're looking for a company that truly values its customers, look no further than lookfantastic.nl. Their outstanding support speaks volumes about their dedication to their customers.
S Stefanos Pina
79 days ago

Exceptional Customer Service and Persistence

I can't thank lookfantastic.nl enough for going above and beyond to ensure my order reached me. Despite initial hiccups with the delivery address, their team displayed unwavering determination to make things right. The level of dedication and support I received throughout the process was truly remarkable. Not only did they rectify the issue promptly, but they also maintained constant communication, keeping me informed every step of the way. I was thoroughly impressed by their commitment to customer satisfaction. It's rare to encounter such exceptional service, and I'm immensely grateful for their efforts. Thank you, lookfantastic.nl, for your outstanding support and for turning a challenging situation into a remarkable display of professionalism and care.
L Lola
80 days ago

Unmatched Service and Convenience

Lookfantastic.nl has truly impressed me with their exceptional service and unbeatable convenience. From the seamless ordering process to the remarkably reasonable prices and lightning-fast delivery, I have found their platform to be a cut above the rest. As a customer, it is incredibly reassuring to experience such efficiency and reliability, making my shopping experience an absolute delight. I am very pleased with the overall service provided by lookfantastic.nl and would highly recommend it to everyone in search of a hassle-free, top-notch shopping experience.
L Lola
80 days ago

Exceptional Experience at Lookfantastic.nl

From the moment I clicked onto Lookfantastic.nl, I knew I was in for a treat. The seamless ordering process, coupled with the reasonable prices, instantly caught my attention. What truly amazed me was the lightning-fast delivery – I received my package in record time! My overall experience with this web store left me feeling beyond satisfied. Lookfantastic.nl has truly set a high standard in terms of customer service, product quality, and efficiency. A heartfelt thank you to the team behind this exceptional online shopping destination.

Introduction

Lookfantastic.nl is a well-known online beauty retailer that offers an extensive range of beauty and skincare products. Founded in 1996, the website has established itself as a popular destination for beauty enthusiasts in the Netherlands. Lookfantastic.nl boasts of over 660 brands, including high-end brands like Est?e Lauder, Dermalogica, and Clinique, among others.

Pros and Cons

Pros:
  • Wide range of products and brands available
  • Website is easy to navigate
  • Competitive pricing
  • Excellent customer service
  • Free shipping on orders over ?30
Cons:
  • Limited options for payment methods
  • Standard shipping can take up to 5 business days

User Experience

Lookfantastic.nl provides an excellent user experience with its user-friendly interface that is easy to navigate. It works quickly to offer a seamless shopping experience. The website has a clean interface, with different categories and filters to browse through products categorically. The search function is quick and easy to use, which makes finding specific products straightforward.

Pricing and Value for Money

The prices on Lookfantastic.nl are competitive compared to other beauty websites in the Netherlands. They offer a range of discounts and promotional deals on products from time to time, which makes the prices even more reasonable. The value for money for buying beauty products from Lookfantastic.nl is excellent because they offer a broad range of products from various brands and at different price ranges.

Alternatives

Some of the popular alternatives to Lookfantastic.nl are Douglas, Boozyshop, and Sephora. Douglas is a popular brick and mortar as/online beauty retailer that offers premium brands alongside its own private label. Boozyshop offers a diverse range of cruelty-free beauty products, while Sephora offers a wide range of beauty products from well-known and emerging brands.

Customer Service

Lookfantastic.nl provides excellent customer service support via email, phone, and social media. They are prompt and courteous in their interactions with customers. Customers can ask for assistance and queries through live chat, email, and social media channels.

Product Quality and Selection

Lookfantastic.nl offers cosmetics, haircare, skincare, and fragrance products. It offers quality products from over 660 brands. It includes some high-end brands, like Est?e Lauder and Dermalogica. There is a broad selection of products, from everyday items to niche products. They stock some lesser-known brands, so there is a chance to discover some new brands to explore.

Website Usability

Lookfantastic.nl delivers an intuitive user experience that is easy to use for both newbies and experienced online shoppers. The website's layout is clean and structured, with the search function and filters making it easy to find what you need.

Returns and Exchanges

Lookfantastic.nl offers a 14-day return and exchange policy on items. It includes most products, except those deemed unsuitable for returns due to health and safety reasons. All items must be unopened and in their original condition.

Promotions and Discounts

Lookfantastic.nl offers various promotions and discounts throughout the year. Regular deals include "the deal of the week" and "the deal of the day." Occasionally there may be discounts on specific brands, holiday discounts, or free gifts with purchases.

Reputation

Lookfantastic.nl is well-known and respected in the beauty community. The website had positive feedback from customers about the quality of the products and excellent customer service. It secured a Trustpilot Trustscore of 4.8 out of 5, indicating an excellent reputation as a beauty retailer.

Payment Options

The payment options on Lookfantastic.nl are somewhat limited. It accepts payments through PayPal or credit/debit cards.

Loyalty Programs

Lookfantastic.nl offers a loyalty program called Lookfantastic Rewards. Customers earn points for every purchase made and can redeem them for discounts on future purchases.

Customer Reviews

Lookfantastic.nl provides a customer review section on every product page where customers can share their thoughts and experiences with the product. These reviews are useful to potential buyers, giving them an honest opinion about the product.

Community Involvement

Lookfantastic.nl is involved in philanthropic activities through its "Beauty Banks" campaign. Customers can donate their unused beauty products to those in need.

Shipping and Costs

Lookfantastic.nl provides free shipping on orders over ?30. Standard delivery can take up to 5 business days, however customers can opt for Express shipping when they would like to receive their item/s faster. The cost of express shipping varies depending on the location of the customer.