Reviewer Name: Christine marsden
Review Submission Date: 2022-12-22
Review Title: DO NOT USE THIS COMPAMY TAKE YOUR MONEY…
Review Description: DO NOT USE THIS COMPAMY TAKE YOUR MONEY AND DONT SUPPLY THE PRODUCTSPlaced an order on 2nd Dec money taken straight away now 22nd Dec and no delivery. Customer service is non existence. Dont reply to email amd havent responded theough paypal. Checked on tracking daily and still no sign of any Loops. Absolutely disgusting company and I have even logged a complaint with paypal. DO NOT ORDER FROM THIS COMPANY
Reviewer Name: Rebecca
Review Submission Date: 2022-12-19
Review Title: No sign of my order made a month ago…
Review Description: No sign of my order and customer services are not helping. They have asked me to track it with Royal Mail and that tracking system says it is still being assessed at customs over a month ago! Terrible service. Most companies would have provided a full refund by now.
Reviewer Name: Francesca
Review Submission Date: 2022-12-17
Review Title: Order has vanished with no response from customer service!
Review Description: My order has gone missing with no update on the tracking since the 6 of December (order was placed in November). I have contacted customer service three times and I have had no reply. Not even a bog standard one. Such a pity as this product really is great and previous orders have arrived without issue. I now have to take it up with my credit card company to get my money back.
Reviewer Name: Alex Powell
Review Submission Date: 2022-12-16
Review Title: Another order not received
Review Description: Another order not received! Generic response from customer services about delays from their supplier, no timescales, no commitment from Loop to sort it.Ironically, they marked them as sold out on Black Friday and then magically came back in stock the next day (except they aren't actually in stock!)It's been 10 days and they've not been dispatched, I wish I had read the reviews and not bothered.Really poor ethics and really bad customer service.
Reviewer Name: Kate
Review Submission Date: 2022-12-15
Review Title: Extremely long delivery times
Review Description: Put an order on Nov 28 and still didn't receive my package, even though the estimated delivery time is 5 to 10 business days. I contacted customer support and I get an immediate automated message that they are experiencing "shipment delays". No personal contact whatsoever. I think it's basic courtesy to inform your customers of possible delays and at least respond to them personally instead of an automated general message that doesn't answer any questions about delivery times.
Reviewer Name: Chelsea vm
Review Submission Date: 2022-12-14
Review Title: i bought the "Engage Plus" earplugs…
Review Description: i bought the "Engage Plus" earplugs they work perfectly, the only thing I don't like is that my own voice sounds louder. so during a conversation this is disturbing.. Would i pay 34,95 euro again? no..
Reviewer Name: Pollee Pops
Review Submission Date: 2022-12-13
Review Title: Don't waste your money
Review Description: Don't waste your money. I got "Engage" ear plugs. Cannot make out conversation at all. I could have bought a really cheap pair of ear buds and cut the wires off and saved myself the money. I really feel this is just a "trendy" item to have and does not do what it is advertised to do.
Reviewer Name: Louise McKay
Review Submission Date: 2022-12-13
Review Title: Quiet earplugs work well
Review Description: I purchased the quiet black set roughly 2 months ago and whilst they were tricky to put in properly to begin with, they ended up being really good and I would use them daily on the bus. My only complaint is that the carry case isn’t designed well for everyday use and the catch eventually broke and I’ve now lost both earplugs.
Reviewer Name: Caitlin Aj
Review Submission Date: 2022-12-12
Review Title: Great product yet still not recieved.
Review Description: Having previously bought loops through Amazon and had a fantastic experience with this I ordered another set on the 25th of November. Despite multiple attempts to contact them I have not recorded my order 21 days later!!! (16 working days!!!). Edit: Parcel now received! Despite the fact I would have liked an update in the 10 days of nil tracking I can’t fault the products. Just keep in mind when you’re ordering!
Reviewer Name: Lizzie Greathead
Review Submission Date: 2022-12-11
Review Title: Still haven’t received them
Review Description: Placed an order on November 18 and I still haven’t received them. Ordered way in advance of Christmas but order seems lost in transit just like many other reviewers. Told to hang in there but needed these to deal with the stress of holiday season. Very disappointed and wouldn’t recommend.