Lorex Reviews

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The doorbell camera keeps going…

I recently purchased a doorbell camera from Lorex, and while the product itself is promising, I encountered some frustrating issues with the initial setup. After a few days of use, the camera kept going offline, prompting me to seek technical support through the Lorex App. Despite several attempts, I was unable to secure the assistance I needed. Determined to resolve the issue, I reached out directly to the company and was finally provided with a tech support number. Upon calling the provided number, I was met with a series of detailed questions about my purchase, including the date, location, and even the serial number. However, when asked to provide the serial number located on the doorbell's back plate, I found myself at a loss. The device was already installed on my home, making access to the serial number seemingly impossible. The support representative's inability to access this essential information remotely left me puzzled and quite inconvenienced. It was disheartening to realize that I would need to physically remove the doorbell, take a photo of the serial number, and then supply it to the technical support team before they could proceed with addressing the issue. This cumbersome requirement struck me as an oversight in the customer service process. I couldn’t help but wonder why such crucial information wasn’t readily available to the support team, especially considering that they seemingly had all other pertinent details about my purchase readily on file. In the end, this experience left me feeling a bit disappointed and inconvenienced. Despite the initial setbacks, I hope that Lorex can address these procedural shortcomings to better assist their customers in the future. Nonetheless, the potential of the doorbell camera is evident, and I am hopeful that once these initial hurdles are overcome, I will be able to fully enjoy the benefits of this product.

A Door to Quality Service: My Lorex Doorbell Camera Experience

Let me start by saying that my journey with Lorex's doorbell camera has been a rollercoaster of emotions. Yes, there were challenges, like the camera going offline unexpectedly. However, what truly stood out to me was the dedication and support I received from Lorex's tech team. After numerous attempts to reach out for assistance through the app, I finally connected with their tech support hotline. While the process seemed cumbersome at first, with questions about my purchase details and the elusive serial number hidden on the back of the doorbell, I realized the importance of this thorough verification process. Despite the inconvenience of having to remove the doorbell to retrieve the serial number for troubleshooting, I appreciated Lorex's commitment to security and ensuring that only valid customers receive technical assistance. It made me feel valued as a customer, knowing that they were taking the necessary steps to protect my investment. Although I initially questioned why this information wasn't readily available in their sales data, I now view it as a crucial security measure. Lorex's attention to detail and insistence on verifying ownership before providing support reassured me of their commitment to customer service. In the end, the inconvenience transformed into admiration for Lorex's dedication to providing quality service and ensuring their customers' satisfaction. I am grateful for their assistance and the peace of mind that comes with knowing my security needs are in good hands. Thank you, Lorex, for not only securing my doorstep but also securing my trust in your brand.