Users Voice for Lorex

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
Pie Chart Review Representation for Lorex
Lorex Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 29 Jan 2019

Last updated by on 11 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 1.5 4.8 4.1 1.4 1.3
Feb 2023 5 5 5 5 1.3 5
Mar 2023 5 5 5 5 5 5
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Detailed Lorex Review by

Introduction

Lorex is a leading provider of video surveillance systems and related products. Founded in 1991, the company has over two decades of experience in the industry and has been at the forefront of innovation, offering cutting-edge technology that provides superior security solutions to homes and businesses.

Pros and Cons

Pros of shopping at Lorex include a wide variety of products, competitive pricing, and excellent customer support. Cons of shopping at Lorex include a lack of physical store locations, limited return policy, and a website that could use some improvement.

User Experience

Lorex.com has a user-friendly website that is easy to navigate. The site is well-organized, with products clearly segmented into categories such as cameras, systems, and accessories. Search functionality is also robust, allowing users to quickly find what they are looking for.

Pricing and Value for Money

Lorex.com offers a range of products at competitive prices, which represent excellent value for money. The cost of security cameras and systems can vary significantly depending on the features and capacity of the device. However, the company ensures that pricing is transparent, and all products provide great value for money.

Alternatives

While Lorex is one of the top players in the surveillance industry, shoppers may want to consider alternatives such as Swann, Nest, and Arlo, which offer similar products.

Customer Service

Lorex.com provides excellent customer service, including a toll-free number that customers can call for help with their purchases. The company's customer support team is knowledgeable and responsive, ensuring that shoppers get the help they need.

Product Quality and Selection

Lorex.com offers a wide range of high-quality products, including security cameras, systems, and accessories. The company has a reputation for producing reliable and innovative products that offer exceptional performance and features.

Website Usability

Lorex.com has a user-friendly website that is easy to navigate. The site is well-organized, with products clearly segmented into categories such as cameras, systems, and accessories. Search functionality is also robust, allowing users to quickly find what they are looking for.

Returns and Exchanges

Lorex.com's return policy is limited compared to other companies in the industry. The company only accepts returns of unopened merchandise within 30 days of purchase.

Promotions and Discounts

Lorex.com occasionally offers promotions and discounts, including special prices on select products, percentage discounts, and free shipping. The company also has a referral program that rewards customers for referring their friends and family to the site.

Reputation

Lorex has a strong reputation in the surveillance industry, with over two decades of experience providing top-of-the-line surveillance products. The company's products are well-regarded for their reliability, performance, and cutting-edge technology.

Payment Options

Lorex.com accepts payments from all major credit cards, including Visa, Mastercard, American Express, and Discover. Customers can also pay using PayPal or Amazon Pay.

Loyalty Programs

Lorex.com does not currently offer a loyalty program, but the company rewards customers who refer their friends and family to the site.

Customer Reviews

Customer reviews of Lorex products are overwhelmingly positive, with many reviewers praising the company's products for their reliability, durability, and cutting-edge technology.

Community Involvement

Lorex.com is not currently involved in any community programs.

Shipping and Costs

Lorex.com offers free shipping on all orders within the continental United States. The company also offers expedited shipping options for an additional fee. Shipping costs may vary depending on the destination and the weight of the order.