Loropiana Reviews

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16 Reviews

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In the Shopping & Fashion category

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19% users rated Poor
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6% users rated Very Good
25% users rated Excellent
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D driftwood
46 days ago

Dreadful product high quality, worse service

My overview for loropiana.com Supposedly luxurious merchandise to ‘make investments’ in, however Traveller jacket developed a gap within the cashmere lining inside
J J.S
55 days ago

Unparalleled Disappointment: A Loro Piana Customer’s Cry for Help

I had high hopes when I ordered a polo shirt from loropiana.com, but what I received was unparalleled disappointment. Despite waiting patiently, my package never arrived. I reached out to their customer service team and was met with two months of frustrating back-and-forth, only to be told that I would neither receive my package nor a refund. The entire experience left me feeling unheard and utterly let down. It's disheartening to see a brand with such a reputation for quality fall short in their customer service.
C Catherine Smith
71 days ago

Grateful for Exceptional Service

I can't express enough gratitude for the outstanding service I received at Loropiana.com, specifically at Loro Piana Bond Street. As a parent wanting to find the perfect pair of shoes for my son's birthday, I was met with not only helpful assistance but genuine care and attention to detail. The staff at Loro Piana Bond Street went above and beyond to ensure that I found exactly what I was looking for, making my trip to the store not only successful but truly memorable. From their vast knowledge of the products to their willingness to assist with a warm smile, every moment spent at the store was worth it. The dedication and expertise of the team at Loropiana.com truly shone through, and I left the store feeling confident in my purchase and grateful for the exceptional customer service I had experienced. Thank you Loro Piana Bond Street for making my shopping experience enjoyable and rewarding.
Z Zeljko Vujkovic
175 days ago

Exceptional Quality, Disappointing Speed

I recently experienced the renowned luxury of loropiana.com, and while the product's quality lived up to its prestigious reputation, the service left much to be desired. The slow pace of delivery was a disappointment, especially considering the brand's high status. Despite the allure of purchasing directly from them, the lengthy wait made me question the decision. Although my first order may have been a bit delayed, the exquisite craftsmanship of their items remains unmatched. However, for future purchases, I might consider exploring alternative online stores with a wider range of brands for a quicker shopping experience – like Luisa via Roma. The concern of potential delays even when returning items is a bit disheartening, as efficiency is crucial in today's fast-paced world. While I appreciate the craftsmanship and style loropiana.com offers, the importance of prompt service cannot be overlooked. In conclusion, while the luxury of Loropiana is undeniable, the need for efficient service is equally important. For those seeking a seamless shopping experience, exploring other online retailers with a similar range of products may be a more practical choice.
A Anthony Buntat
186 days ago

Unforeseen Hurdles but Responsive Customer Support Shines Bright

Sharing my experience with loropiana.com: I was thrilled to order the stylish Summer Walk Moccasin in Caviar from their Japanese store. However, as days passed with my order stuck in processing, concern crept in. Swift action led me to contact customer support, revealing the frustrating news that the item was out of stock. While disheartened, the responsive assistance provided clarity and timely cancellation. Though a hiccup, their quick response in rectifying the issue showcased their commitment to customer satisfaction. A lesson learned in vigilance, I now approach online shopping with heightened awareness.
M Mr Hughes
278 days ago

Can customer support get any worse

My assessment for loropiana.com Ordered an merchandise and so they by accident delivered one other individuals gadgets, and now they won't ship my merchandise (which i've clearly) paid for till the opposite gadgets are collected. Outrageous.
X #BD
335 days ago

Unveiling the Authenticity of Loropianaaustralia.com – A Customer’s Heartfelt Journey

As I navigated through the virtual aisles of loropianaaustralia.com, a common question echoed in my mind - is this website truly authentic? I must admit, my initial skepticism was swiftly replaced with a sense of reassurance and delight. The impeccable quality of the products, the seamless shopping experience, and the prompt customer service all spoke volumes about the genuineness of loropianaaustralia.com. From luxurious cashmere scarves to exquisite wool garments, each item exuded unparalleled craftsmanship and sophistication, reaffirming my trust in the authenticity of the website. The attention to detail in the product descriptions, the secure payment options, and the swift delivery further cemented my belief that loropianaaustralia.com is indeed a reputable and reliable source for high-end fashion pieces. In a digital landscape rife with replicas and imitations, finding a gem like loropianaaustralia.com was nothing short of a revelation. My experience was not just about making a purchase; it was a journey of discovery and validation. To anyone seeking authenticity and excellence in their shopping experience, I wholeheartedly recommend loropianaaustralia.com as a beacon of trust and quality.
G Garry Procter
361 days ago

Extraordinary Experience at LORO PIANA Sloane Street

As I reflect on my recent visit to loropiana.com, I am compelled to share the exceptional service I received. My journey began with a quest to find the perfect birthday gift for my wife, and it led me to LORO PIANA Sloane Street. From the moment I stepped into the store, I was greeted by Hodda, whose warmth and expertise transformed my shopping experience. Hodda's unparalleled assistance not only guided me through their exquisite product range but also imparted invaluable fashion insights. Her genuine passion for the brand shone through, making each interaction a delight. With her help, I found the ideal pair of shoes that left my wife overjoyed on her special day. The seamless blend of Hodda's exceptional customer service and LORO PIANA's top-notch products truly impressed me. Shopping at LORO PIANA Sloane Street was not just a transaction but an unforgettable experience. I walked away not only with a beautifully crafted gift but also with a newfound appreciation for the impeccable service provided. In the realm of luxury shopping, LORO PIANA has set a high standard, and Hodda exemplifies this ethos with her professionalism and genuine care. This experience has solidified my loyalty to the brand, and I look forward to returning for future purchases. Thank you, Hodda, and LORO PIANA Sloane Street, for making my wife's birthday truly special.
Y Youn jane lee
373 days ago

Unveiling My Disheartening Experience with Loropiana.com’s Cape Coat Purchase

Reflecting on my recent purchase from loropiana.com, I embarked on an exciting journey when I acquired a beautifully designed cape coat from their website. Yet, what unraveled upon trying it on left me utterly bewildered. As I reached into the pocket, a random and rather unhygienic discovery awaited me – a forgotten blue chapstick. The realization that someone else had previously ordered, worn, and eventually returned this coat left me feeling a mix of surprise and disappointment. In my attempts to seek redress, I promptly reached out to their customer service via email, only to be met with resounding silence. Undeterred, I decided to call their customer support, hoping for a swift resolution. However, my optimism soon waned as I found myself waiting on hold for over 20 minutes, amplifying my frustration with the situation. What I had hoped would be a seamless shopping experience turned into a series of letdowns and unmet expectations. The inconvenience peaked when I realized I would have to take time out of my busy schedule to visit a FedEx location and arrange for the returned shipment myself. This unexpected turn of events not only disrupted my routine but also left me questioning the integrity and customer service standards of the company. In closing, my interaction with loropiana.com left me with a sense of disillusionment and a lack of trust in their processes. As a discerning customer seeking quality products and exceptional service, I sincerely hope that my feedback sheds light on areas for improvement, ensuring a more seamless and customer-centric experience for future patrons.
J JS
408 days ago

Exemplary Customer Service at Sloane Street – A Disappointing Encounter Turned Around

When I stepped into the loropiana.com Sloane Street store, I was genuinely excited to seek clarification on a perplexing matter I had encountered while browsing their online store. I had submitted an inquiry online two weeks prior, but to my dismay, I had not received a response regarding the discrepancy in the Ladies' shoe size guide. I was apprehensive, but I decided to inquire in person while I was nearby. As I approached the sales associate with my query, I was met with a cold and indifferent attitude. Initially, she dismissed my concern by stating that the online store was not under their jurisdiction. This response, albeit true, lacked the empathy and understanding I had hoped for. However, the situation took an unexpected turn when I persisted with my inquiry. Despite the initial hurdles, the sales associate eventually acknowledged the issue and assured me that she would escalate it to her manager. This gradual shift in demeanor from reluctance to acknowledgment was a silver lining in an otherwise disappointing interaction. Although I left the store feeling disheartened by the initial response, I couldn't help but notice the commendable restraint and professionalism exhibited by other staff members who refrained from intervening in my conversation. This restraint showed a balanced and mature approach to customer service. In hindsight, I recognize that while my experience started off on a sour note, the commitment to resolving my concern and the grace displayed by the other team members left a lasting impression. Despite the initial setbacks, I believe in giving second chances, and I applaud the eventual willingness to acknowledge the issue. I walked away from the store with a renewed sense of hope and optimism and an intention to consider future engagements with the brand.
E Estelle
473 days ago

Unwavering Softness, Flawed Zippers: A Parent’s Perspective

As a parent who adores the luxuriously soft cashmere pieces from loropiana.com, I can't help but be conflicted. While the cashmere itself is undeniably exquisite, the recurring issue with weak zippers has left me with a heavy heart. In our collection of Loro Piana garments, including sweaters and jackets, the two sweaters and two jackets fell victim to the zipper dilemma. The zippers, sadly, lacked durability and tore away from the clothing, leaving us grappling with frustration. Moreover, the zippers' lack of smoothness exacerbated the problem, making the simple act of zipping up a cumbersome task. Once a zipper succumbed to this flaw, the garment's usability was severely compromised. In the case of children's clothing, the expectation of longevity is paramount. Regrettably, the Loro Piana pieces did not stand the test of time, failing to endure beyond a single child's wear. The inability to pass down these garments to younger siblings due to zipper malfunctions added to our disappointment. Engaging with Loro Piana shopkeepers revealed a shared struggle, as even they found the zippers to be a point of difficulty for both themselves and customers. Despite reaching out to Loro Piana directly, our attempts to address the zipper quality issue were met with a disappointing response. The brand's reluctance to provide assistance without proof of purchase, coupled with a lack of commitment to enhancing their zipper quality, left us wanting. In conclusion, while the unparalleled softness of Loro Piana's cashmere remains a beacon of allure, the persistent zipper setbacks have undoubtedly cast a shadow over our overall experience. As a parent who values both quality and longevity in children's clothing, I sincerely hope that Loro Piana considers revisiting and enhancing the zipper quality to match the exceptional standard of their beloved cashmere offerings.
T TAY SIJUN
544 days ago

Exceptional Quality and Fit: A Luxurious Purchase Worth Every Penny

After purchasing a pullover from loropiana.com just last month, I couldn't be more pleased with my investment. The materials used are of unparalleled quality, providing a level of comfort and style that exceeded my expectations. The fit was impeccable, enhancing my overall look and making me feel confident and stylish. While the price may be on the higher end, I can confidently say that the value I received from this pullover far outweighs the cost. I see it as a worthwhile indulgence, perfect for treating yourself or surprising a loved one with a luxurious and thoughtful gift. The exceptional craftsmanship and attention to detail make this pullover a standout piece in my wardrobe, a timeless item that I will treasure for years to come. If you're looking for a top-tier garment that offers both quality and style, I highly recommend exploring the offerings at loropiana.com. This purchase has truly elevated my wardrobe and brought a touch of luxury into my everyday life.
M Mathias W
740 days ago

A Touch of Elegance: Unveiling Loropiana’s “Blood Of Ukraine”

Embarking on a virtual shopping journey at loropiana.com was a delightful experience that left me awestruck, particularly with their enigmatic fragrance named "Blood Of Ukraine." Initially intrigued by the name, I delved deeper, only to be captivated by the exquisite blend that unfolded before me. The richness of this perfume is more than just a name – it's a symphony of emotions, a reflection of strength and resilience. With each spritz, I felt a wave of empowerment wash over me, a reminder of the unyielding spirit of Ukraine. The notes dance harmoniously, evoking a sense of deep passion and unwavering determination. The floral hints intertwine with woody undertones, creating a mesmerizing aura that lingers delicately on the skin. As the day unfolds, the fragrance evolves, leaving a trail of sophistication in its wake. Beyond the olfactory experience, the significance of the name "Blood Of Ukraine" resonates profoundly in today's world. It serves as a poignant reminder of the struggles and sacrifices faced by a nation, a poignant tribute that transcends borders and speaks to the heart. In conclusion, Loropiana's "Blood Of Ukraine" is not just a perfume but a testament to elegance, strength, and remembrance. It invites you to embrace your inner resilience, to carry yourself with grace and dignity. A fragrance that embodies history, passion, and hope – a true masterpiece that leaves a lasting impression.
A Anonymous
753 days ago

Exquisite Quality, But Pricing Seems Steep! A Genuine Review from a Dedicated Shopper

When it comes to luxury fashion, I never compromise on quality. My experience with loropiana.com has been nothing short of exceptional. The materials, craftsmanship, and attention to detail are truly unparalleled. However, I can't ignore the fact that the price tags often made me hesitate before making a purchase. While I adore the brand and the products I have purchased, I did notice a minor issue with the soles of my open walks. Despite wearing them only a handful of times over two years, the soles have inexplicably turned yellow. This was a bit disappointing considering the premium price I paid for them. Nevertheless, my affection for the brand remains unwavering. The timeless elegance and sophistication that Loropiana embodies are truly captivating. I just hope they take a closer look at their pricing and quality control to ensure that every aspect lives up to the brand's prestigious reputation. Overall, my journey with loropiana.com has been a delightful one, albeit with a small bump in the road. I look forward to future collections and hope to see even more attention to detail and value for the premium price.
Y Yuta Kurimoto
972 days ago

The Quintessential Summer Shoe: A Must-Have for Every Occasion

When I stumbled upon the Summer Walk Moccasins on loropiana.com, I knew I had found my perfect summer shoe companion. The linen material gives them an air of sophistication while remaining effortlessly casual, making them ideal for a variety of events. Upon slipping them on, I was immediately struck by their impeccable fit; snug yet comfortable, molding to my feet like a second skin. One tip I would offer to potential buyers is to opt for a size that is not too large, as these shoes have a way of perfectly adjusting to your feet over time. From a day at the office to a laid-back aperitivo, or even an elegant dinner, these moccasins seamlessly transition between occasions with ease. I particularly love how they can be dressed up with a suit for a relaxed wedding in the picturesque settings of Italy. Overall, the Summer Walk Moccasins have become a staple in my wardrobe, adding a touch of sophistication to every outfit I pair them with. I highly recommend these versatile and stylish shoes to anyone looking for the perfect blend of comfort and elegance this summer season.

Introduction

Loropiana.com is a luxury fashion brand that has been renowned for its exquisite craftsmanship and high-quality materials since its inception in 1924. With a rich heritage and a commitment to sustainability, this Italian brand offers a wide range of clothing and accessories for men and women, including cashmere sweaters, leather jackets, and silk scarves. In this editorial review, we will explore various aspects of the Loropiana.com website, including its user experience, product quality, customer service, and more.

Pros and Cons

  • Pros:
    1. High-quality and luxurious products
    2. Extensive selection of clothing and accessories
    3. Commitment to sustainability
    4. Excellent customer service
    5. Easy-to-navigate website
    6. Safe and secure payment options
  • Cons:
    1. Higher price range compared to other brands
    2. Limited availability of some popular items
    3. Sizing options can be limited for certain products

User Experience

The Loropiana.com website offers a visually appealing and user-friendly interface, making it easy for customers to navigate through different product categories. The well-organized layout allows users to quickly find what they are looking for, with clear and detailed product descriptions and high-resolution images accompanying each item. The site also provides helpful filters for refining search results based on size, color, and material, enhancing the overall browsing experience.

Pricing and Value for Money

As a luxury brand, Loropiana.com is known for its higher price range. The products are crafted with the finest materials and exceptional attention to detail, justifying the premium price tags. While the higher cost may deter some budget-conscious shoppers, the value for money lies in the longevity and timeless appeal of the products. Investing in a Loropiana.com piece ensures you are acquiring a durable and high-quality item that will stand the test of time.

Customer Service

Loropiana.com takes pride in its exceptional customer service. The brand offers multiple channels for customer support, including a dedicated helpline, email assistance, and live chat option. The customer service representatives are knowledgeable and responsive, assisting customers with queries, order tracking, and providing personalized recommendations. The brand's commitment to customer satisfaction is evident through efficient and friendly communication.

Product Quality and Selection

Loropiana.com is synonymous with unparalleled product quality and exquisite craftsmanship. Each item is meticulously crafted using the finest materials, such as cashmere, silk, and leather, ensuring luxurious comfort and durability. The brand offers a wide selection of products, including clothing, footwear, accessories, and home furnishings, catering to various style preferences and occasions. The attention to detail and timeless elegance make Loropiana.com products a favorite among fashion connoisseurs.

Website Usability

The Loropiana.com website is designed for seamless usability. The intuitive interface allows customers to effortlessly explore products, find relevant information, and make purchases. The minimalist design, combined with clear navigation menus and well-structured product pages, ensures a smooth and enjoyable browsing experience. Additionally, the website is mobile-responsive, enabling users to access and navigate through the site on their smartphones or tablets with ease.

Returns and Exchanges

Loropiana.com maintains a hassle-free returns and exchange policy. If a customer is not satisfied with their purchase, they can initiate a return or exchange within a specified timeframe. The brand provides clear instructions and offers prepaid return labels for convenience. Upon receiving the returned item, a refund or exchange is promptly processed, ensuring customer satisfaction.

Promotions and Discounts

Loropiana.com occasionally offers promotions and discounts, allowing customers to enjoy their luxury products at reduced prices. These promotions may include seasonal sales, limited-time offers, or exclusive discounts for loyal customers. Subscribing to the brand's newsletter or following their social media accounts is an excellent way to stay updated on the latest promotions and take advantage of these opportunities.

Reputation

Loropiana.com has established a solid reputation as a luxury fashion brand recognized for its timeless elegance and exceptional craftsmanship. With a history spanning nearly a century, the brand has earned the trust and loyalty of customers worldwide. The Loropiana name is synonymous with unparalleled quality and refined sophistication, solidifying its esteemed reputation in the luxury fashion industry.

Payment Options

Loropiana.com offers a variety of safe and secure payment options to cater to customers' preferences. These options typically include major credit cards, such as Visa and Mastercard, as well as online payment methods, such as PayPal. The website utilizes encryption technology to safeguard sensitive financial information, ensuring a secure transaction process.

Loyalty Programs

Loropiana.com values customer loyalty and offers exclusive benefits through its loyalty program. By becoming a member, customers can unlock special rewards, access early product releases, and receive personalized recommendations tailored to their preferences. The loyalty program serves as a token of appreciation for dedicated customers who continue to choose Loropiana.com for their luxury fashion needs.

Customer Reviews

Loropiana.com encourages customers to share their experiences and provide feedback through customer reviews. These reviews can be found on individual product pages, enabling shoppers to make informed decisions based on the opinions of others. The brand values transparency and utilizes customer feedback to continually improve its products and services, ensuring customer satisfaction.

Community Involvement

Loropiana.com actively participates in various philanthropic initiatives and sustainable practices. The brand is committed to preserving traditional craftsmanship techniques and supporting local communities involved in the production process. It also prioritizes sustainable sourcing of materials, ensuring ethical and environmentally responsible practices. By embracing community involvement and sustainability, Loropiana.com sets an example for the fashion industry.

Shipping and Costs

Loropiana.com offers international shipping to customers worldwide. The brand partners with reputable shipping carriers to ensure safe and timely delivery of orders. The shipping costs and delivery timeframe may vary depending on the destination and order value. During the checkout process, customers are provided with an estimated delivery date and shipping costs for their specific location, allowing them to make informed decisions prior to purchase.

In conclusion, Loropiana.com stands as an epitome of luxury, craftsmanship, and sustainability in the fashion industry. With its high-quality products, user-friendly website, exceptional customer service, and commitment to community involvement and sustainability, Loropiana.com continues to be a trusted and celebrated brand among those seeking timeless elegance and impeccable style.