User Review Scores: Pie Chart Analysis
5% users rated Poor
5% users rated Average
0% users rated Very Good
5% users rated Excellent
Duration
19692 days ago
DO NOT ORDER FROM THIS WEBSITE
DO NOT ORDER FROM THIS WEBSITEMy 75 year old nan has had severe pain and decided to order the free tablets. They ended up charging her card 130 aus twice once a month. Obviously every reply back they will say its in our terms and conditions that this is a subscription after the free bottle but it doesnt state anywhere except for there 10 page terms and conditions. Obviously they know what they are doing if they wont state that it turns into a subscription when ur actually buying the free trial. Absolutely disgusting to rip off people and especially people in pain. I cant even figure out how to cancel because I have no order number or email
143 days ago
The 90 day iron clad money back
The 90 day iron clad money back guarantee is very misleading. You cant return opened bottles. You cant return bottles received from a subscription. That doesnt leave a lot of room or time for a refund especially when there are only 30 servings per bottle. What good is a refund policy if you cant try the product to see if works
143 days ago
Who in their right mind would order a
Who in their right mind would order a pill specifically for back pain give me a break. Somehow they got my email address and these reoccurring pills kept coming until I call them direct to stop it. Do not under any circumstances order or even visit this web site because somehow they can get your email address and more info and the packets keep coming at 59month. I canceled with Wayne who did say when asked by me that I could get full credit back if unopened and mailed back at my expense. Well see If so Ill let you know. The following is total BSHi David Its Jesse Cannone Cofounder and CEO of the Healthy Back Institute. I wanted to personally let you know that as of November 7th 2023 your subscription HealnSoothe SmartShip Savings Plan Trial With 395 Shipping 4995 has been cancelled and you will no longer be billed per your request. Im sorry to see you go. I really am. You see were obsessed with making our products the BEST natural solutions on Gods green earth. So Im always concerned when a customer cancels. David if theres anything we can do to help you get better results please give us a call at 8002164908 2407805977 International. Were open Monday through Saturday 800am to 600pm CST. You can also reactivate your subscription at any time through your online My Account or by calling us. Monthly shipments are not for everyone. Prefer to order as you need Use this code to save on your next order
265 days ago
This company uses aggressive methods to
This company uses aggressive methods to sell and then is hard to reach because no paperwork comes with the product. I would like to cancel any further shipments to my name. MARY Hamm 650 Roche Point Drive 11North Vancouver BC Canada V7H 2Z5. Dave reports in some answers that he does not know how to reach customers. I have given sufficient information to identify my account.
19692 days ago
Healnsoothe works better for me than anything else.
The negative reviews I have read have mainly been about not understanding the terms and conditions rather than the product. To an extent I can understand this but it is worth saying I have used HealnSoothe for several years having found it to be remarkably effective in reducing numerous pains from which I was suffering. Needs the right dose. Best way to check this is after taking it for some time stop taking it. See what happens.
19692 days ago
I have sent an email requesting to
I have sent an email requesting to unsubscribe which I wasnt aware I was. While reading a previous email you stated it is term agreement. I am on the aged pension and would like this cancelled and previous amount taken from account refunded immediately please as you left me with nothing while this medication caused me to be very ill.
19692 days ago
Who are you
Although I sent for a free trial that cost the postage I was never under any illusion that I had set up a subscription for you to send more pills through the post and deduct 64 from my bank account more scarier than that is after the first payment I requested that you stop but I have no way of finding my account finding who you are or stopping this payment system and so another payment has been withdrawn from my bank account Who are you peopleYou sent me a free trial it was a complete failure and I never requested any more but yet you still steal money from my account I have sent emails for you to stop only for them to bounce backPlease please stopThank youStuart
19692 days ago
This product could be good but rice
This product could be good but rice hull is an ingredient and studies have shown this to be inflammatory which contradicts the purpose of the product. I returned my shipment because of this still waiting on a refund and hoping its not going to be a problem like so many other people have experienced.
19692 days ago
I had to say 1 but you dont deserve
I had to say 1 but you dont deserve it. I sent email to stop sending me your product. And today there is another one. If you dont reply to customers it looks like a money grabber no matter what. Since you dont bother replying I want spend another cent on returning your stuff. You took enough. Reading all other reviews you are no health provider except make healthy your wallet. No more
19692 days ago
Subscription
I have tried to cancel this subscription which by the way I never signed up for. I have just sent a second email. My bank will nor authorise any payments. Customer service very poor. I have also instructed my bank not to pay you which they are doing. Please read your emails
19692 days ago
I tried to unscribe the subscription
I tried to unscribe the subscription last month because I didnt want to proceed with the order when I noticed I would have to keep paying 79.90 every month only for me to receive notification for debit alert from bank it didnt go through because I have insufficient balance. Please help me unscribe from your end as I have made efforts to reach out to you for cancellation. I am not interested in the subscription again.
267 days ago
Unsubscribe my subscription
When a client sends an email for you to unsubscribe them please do so. I have sent 3 mails to your company saying I want to be unsubscribed but at the next month I am still debited. Please unsubscribe me with immediate effect. This case has been filed with my bank and the next will be my lawyer. Thanks
19692 days ago
I never ordered from this site
I never ordered from this site I was reading about foods that help reduce inflation when the sight hyperlinks to try and sell me supplements. I closed out of the web page but somehow the got my credit card info charged me 94.00 I only found this out when a unexpected package came to my home. IT WAS RETURNED UNOPENED.
19692 days ago
Avoid this company Please cancel my order.
Avoid this company at all costs I would be most grateful if you could cancel my order immediately after several months of failed communication every time we have rang the number it just cuts off and there is no visible email address we can contact I have even been into my bank to cancel your payments twice yet you still manage to find away to keep taking the payments 52.00 is a lot of money to keep loosing each month especially on something that doesnt work I have now had no choice but to take this matter further.
23 days ago
Cancel my order
I would be most grateful if you would cancel my order immediately. It does NOT work at all certainly not for this customer. I would very much appreciate if you would cancel my supposed order. You sent me my last bottle July 31 2023. I would appreciate if you could refund my last charged payment of 62.61 pounds sterling for One bottle and i hope it isThis would be exceptionally appreciated. Gareth Davies
23 days ago
I cannot remember ordering anything
I cannot remember ordering anything now there is a debit of AU 123.04 on my account. I tried contacting to discuss on the number on your website but its out of order. Im scared that further debits may be raised even though I have NOT given you permission. Please reassure me that you will NOT debit my accounts again and either refund me or provide an explanation as to why you have debited me. Ill be raising this with the relevant Ombudsman. Robin Molloy
238 days ago
TRUST PILOT THANK YOU SO MUCH
TRUST PILOT THANK YOU SO MUCH. WITHOUT YOU I WOULKD NEVER HAVE RECEIVED THE REFUND FROM THE HEALTHY BACK INSTITUTE. ATTN STEVE healthy Back InstituteI would like to thank you also for finally refunding the funds deducted from my account. Its nice to see people looking after there customers. So thank youFor anyone else reading this review that has issues with money deducted and goods sent to them without ordering. My advice is to pay for the shipping and return the goods to The Healthy Back Institute so a refund can be given. This is what I did and Steve did refund the money. Kind RegardsDon
19692 days ago
Treated like suckers
Experience holistic relief and outstanding customer service at the Healthy Back Institute. As a longtime sufferer of back pain I can confidently say that this institute has transformed my life. Initially hesitant about trying their products my skepticism was quickly replaced by sheer gratitude. The institutes comprehensive approach to back pain management is unparalleled in its effectiveness. Addressing the concern of being suckered in I must emphasize that the Healthy Back Institutes commitment to customer satisfaction is exceptional. My interaction with their customer service team was nothing short of remarkable. Their genuine concern for my wellbeing and their willingness to address any queries or issues left a lasting impression on me. Its evident that they prioritize customer care and strive to maintain transparency in all their dealings. Regarding product shipments the institutes monthly tablets have been a gamechanger for me. The consistent delivery ensured that I never experienced a disruption in my daily routine. The convenience of having these highquality supplements delivered to my doorstep has been a lifesaver and their effectiveness is truly worth every penny. In terms of canceling the monthly shipments I faced no obstacles. The process was straightforward and the staff guided me through it with patience and understanding. I never felt pressured or misled during the cancellation process and my satisfaction remained their top priority throughout. Furthermore the issue with payment transactions was swiftly resolved with the assistance of their team. They worked seamlessly with my card company to ensure that I wasnt inconvenienced in any way. The respect they showed for my financial wellbeing was genuinely commendable. In conclusion my journey with the Healthy Back Institute has been characterized by genuine care unparalleled product effectiveness and a steadfast commitment to customer satisfaction. My back pain has significantly decreased and I can attribute a significant portion of my relief to the remarkable products and exceptional service provided by the institute. I wholeheartedly recommend the Healthy Back Institute to anyone seeking holistic and effective solutions for back pain. Their unwavering dedication to customer wellbeing sets a standard that many should aspire to achieve.
19692 days ago
SCAM
As a longtime sufferer of severe osteoarthritis I was desperate to find relief from the debilitating pain. I stumbled upon Heal n Soothe and decided to give it a try. My first few orders were a godsend and I finally found some reprieve from the constant ache that had been plaguing me for years. However my positive experience took an abrupt turn when the company inexplicably ceased sending me the product despite continuing to charge my credit card. I found myself in a state of disbelief and frustration after realizing that I had paid for three orders that had never arrived. The sense of helplessness and betrayal was truly overwhelming. In a bold move to protect myself from further financial losses I made the difficult decision to cancel my credit card effectively severing the companys ability to siphon any more funds from my account. It was a drastic measure but one that I felt compelled to take in the face of such deceptive behavior. Adding insult to injury my attempts to reach out to the company for an explanation and resolution were met with resounding silence. Despite numerous emails their steadfast refusal to acknowledge my concerns only added to the sense of betrayal I was experiencing. The experience with Heal n Soothe left me crestfallen and disillusioned. What started as a beacon of hope in my arduous journey toward managing osteoarthritis devolved into a cautionary tale of a companys blatant disregard for its customers wellbeing. For those who like me are in search of pain relief I implore you to tread carefully. While my personal experience may have been disheartening I sincerely hope that others can find solace in products and companies that genuinely prioritize the welfare of their customers.
19692 days ago
A predatory company 8211 SCAM
I am deeply sorry to hear about your mums unfortunate experience with the Healthy Back Institute. It is truly disheartening to see how companies take advantage of vulnerable individuals. As a caregiver witnessing your loved one unintentionally fall victim to such predatory tactics can be incredibly distressing. It is alarming how easily individuals can be lured into misleading free trials and then find themselves trapped in recurring and unwanted subscriptions. The fact that your mum has been receiving these pills for several months without any knowledge of how to halt the deliveries is extremely concerning. The frustration and helplessness you must be feeling in this situation are completely justified. The added stress of having to navigate the process of stopping the subscriptions and seeking refunds only exacerbates an already difficult circumstance. Its unfortunate that your mum has had to contend with the hassle of dealing with unwanted products and the associated inconveniences. I sincerely hope that the Healthy Back Institute addresses this issue promptly and puts an end to your mums involuntary subscription. Additionally a full refund for the ineffective pills should be issued without delay. The aspect of having unopened postage bags to return to the sender further complicates an already distressing situation. As a reader I empathize deeply with your plea for swift action and restitution. It is essential for companies to prioritize the wellbeing and satisfaction of their customers especially those who may have inadvertently fallen into schemes such as this. I trust that by sharing your story others will be more vigilant and cautious when presented with similar free trials or promotional offers. Your experience serves as a poignant reminder for everyone to exercise caution and thoroughly research any company or product before entering into any form of commitment. In conclusion I sincerely hope that your mums ordeal comes to a swift and satisfactory resolution. No one should have to endure such a distressing experience especially when seeking relief from health issues. The Healthy Back Institute must take responsibility for their actions and ensure that your mum is not only unsubscribed but also fully reimbursed for the unnecessary and ineffective pills. This chapter in your mums life should serve as a testament to the importance of consumer awareness and the need for companies to uphold ethical business practices.
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